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The location, their breakfast, the staff, access to wireless internet and the cleanliness of the hotel. There was no air condition system and no tea/coffe making facilities in the room.two days before our departure, we started sexperience persistent bad smell from the tolilet/shower room and this continued for two days till we left.
The location was the best feature of the hotel
The breakfast. The smell from the drains in my room.
Very good location for central Aachen.
Room rate included breakfast - buffet style - excellent with a wide variety of food to choose from. The only downside was our bedroom was at the front of the hotel overlooking a main road which turned out to be very noisy despite the fact that the hotel advertised the windows as being soundproof - they're not!
Everything at this hotel was nice. The room was very large, perfectly clean, quiet, and the staff had even made up a real (wooden) bed for our baby. The staff were helpful and friendly, location was great, and the breakfast buffet was one of the best I've had in a hotel anywhere. Would I recommend it to others? Absolutely! Nothing...everything was perfect.
location lack of air conditioning
well located for easy access to sites. car parking facility very useful. Staff helpful and friendly. Breakfast not included and seemed expensive so we opted out, but it did look well set out!
the decoration is great and the location too. The breakfast was really good.
excellent location near the center, excellent view, comfortable room, very kind personnel. decoration typical,
the really cool swimming pool and sauna, and my room was a suite! The bathroom was not ventilated very well. That made it smell a little bit. Spray some deodorant people!
Excellent job by the hotel staff. The restaurant food was great, the pool was warm and the multiple saunas were wonderful. Thanks for a great stay.
Staff, interior and outdoor area. No
Nice, clean and quiet hotel. I had a family suite for me alone. I could imagine, this would be perfect for a stay with the family. I think free WLAN should be standard by now.
The staff was incredibly helpful and polite. I was surprised by how nice and spacious the rooms were.
Comfort and room size
Good friendly atmosphere, comfortable and convienient good hotel with spa relaxation facilities
The pool and sauna rooms and the location near walking paths and a horse stable. Price of breakfast not included in room rate and was expensive. Beds were very hard.
It was a modern and clean hotel, with decent facilities and a friendly atmosphere. We didn't use the dining room facilities, but they appeared to be very good. The front entrance was locked at night, and we depended on the concierge or night clerk being present to open the door. There were no problems, but if someone hadn't been immediately available we would have had to stay outside (in the cold and snow!) for a long time. Good security for the hotel, but not for the guest worrying about getting in.
A clean functional hotel with its own secure car park which is more for business trade but suited us for a Sunday night The hotel restaurant was closed and there was little open in the neighbourhood for a Sunday evening meal
Great location, easy to find and within walking distance of station and all main attractions. The staff were friendly and helpful with directions to restaurants and bars etc. The room was clean and comfortable. The breakfast buffet was decent, there was a lot on offer. The pay per view film service was very limited - with few films in English and showings only at certain times which did not fit in with our dinner plans etc. As we had an extremely rainy weekend, the lack of a more updated service was notably disappointing.
Location Kids running through the hotel until the middle of the night
The central location of the hotel. The roomservice was rather poor. For a double room and for 4 nights we only got 1 set of soap, shower gel and sampoon! There were neither a minibar in the room, nor a hotel garage.
Very comfortable, large room on sixth floor, clean, well-appointed, with a good view and lots of daylight. No public area in which to sit down. The bar, which did have seating, didn't open its door until 6.00 p.m., whether one wanted to drink something or not.
I like the fact that it was walking distance to the pedestrian mall. It is a very modern and clean hotel. Breakfast was excellent with lots of choice. I think that parking is a little expensive, there should be a reduced price for hotel guests. It would be nice to have more English speaking TV stations.
I had to make changes to my reservations and make a longer stay out of the trip. I called and coordinated the extra days with one of their staff, but after arrival found that they had no record and I ended up stay in an alternative location for one of the extra days
It was a perfect location for seeing the city
The location and it was extremely quiet The room rate and the fact online the price excluded breakfast and when I paid it included breakfast even though I hadn't had any confussion there
location, room, friendly staff at reception no
Clean, modern rooms, friendly staff (who spoke English), and conveniently located to city center. Use of internet required mobile phone which I did not have.
Great facilities, good food, and attentive service. The hotel is in a great location, and is spotlessly clean. The rooms are very hot, and even turning the thermostat down doesn`t appear to have much effect on the room temperature. The high room temperature makes it difficult to sleep.
It was a great relaxing experience away from the crowd. Nothing.
Excellent service with very helpful staff, and a delightful restaurant with an superb breakfast. Very central location and nice park surrounds.
Extremely comfortable and high quality Hotel. Excellent value.
Fairly nice location not far from the centre of the city The breakfast room is very crowdy, most likely due to too many non-guests in the hotel are invited for breakfast. Hotel guests should have some sort of preference.
relaxed atmophere, excellent service
the ambiance and spa facilities the room (deluxe) was separated from the adjacent room by a single door so that we could hear our neighbours literally talk.
Excellent staff, very helpfull. wonderful spar ,with pool, rooms very comfortable,
excellent dinner excellent service, good location.
Thelocation and sona No microwave in the room
Convenient walk to Christmas markets. Quiet and comfort for rest.Cordial and helpful staff. Great to have parking onsite.
over all high quality of food and facilities in general bed pillows where a differrent shape from uk
The town was very nice and people were very friendly, shops and restaurants are also very nice.
The staff are friendly, accommodating, and multi-lingual. The location is perfect for making day trips into Holland and Belgium and to larger cities like Cologne and Dusseldorf. The breakfast is amazing and well worth the price. The rooms are not spacious, but they are very comfortable and clean. The extras: breakfast, internet, parking, can add significantly to the overall price.
The staff, although quite young, were extremely attentive, helpful and professional. Food was very good with a lot of local specialities - not just bland international hotel food - and we were happy to have dinner as well as breakfast in the hotel, rather than looking further afield.
The customer service was perfect. Breakfast was amazing and the location was superb. Close to everything, clean and safe. Loved my stay! Nothing I could think of
Easy access to town; nice and clean rooms. The hotel should make it clear that they do not provide parking - it initially appears that the hotel has own parking that is included in the price, but actually the guests use a public parking which needs to be paid separately.
An extra bed was arranged as required, and the room was clean and tidy. In addition, the bath room was wide and clean enough - 1 bath tub and 1 shower room. A pot was very helpful. Also, my kids were happy with stuffed toys presented at the reception. If breakfast were included in the room charge, that would be much better. Though "Early Bird Breakfast" (free of charge from 4 a.m. to 6 a.m.) looks nice service, it is not practical for family tourist.
nice breakfast room was a little small but just rite bathroom was tiny bathroom was small
The kindness of the staff in how we were treated as guests. We missed a swimming pool ;-)
Convenient for city Excellent breakfast No tea/coffee in the room
Extremely friendly staff!
The helpfulness of the staff was the overriding experience with the excellent breakfast. Ther is nothing I would strongly enough to raise
Not far away to center of City. You can walk to down-town. Not possible to park in hotel garage, because out-of-date garage sistem - useful only for small cars!
We liked the layout of the family suite, which consisted of two connecting rooms, each having an en-suite bathroom with both bath and shower. The breakfast buffet was great and the staff were helpful. It was not far from the city centre and we enjoyed visiting the Christmas market and cathedral.
The hotel is conveniently located near the city center of Aachen. This is a training facility for hotel staff who are very abrupt with their guests. Though appreciative of the effort, they obviously do not get guidance. Parking facilities could not be booked and were full so that I had to use a public parking (though it was suggested it was private). Rooms are stuffy, show obvious signs of 'wear and tear' and the bed was absolutely horribly hard. We did not sleep at all. Hotel bar and restaurant are not up to standard either. And WiFi is slow and not available all through the hotel.
Fresh design, good location, friendly and helpfull staff. Value for money. matress a little hard.
clean comfortable hotel, well situated. staff are helpfull and friendly. we have stayed there 4 times in the last two years while traveling in germany and would recomend it,
staff rooms bit small
space of room is not enough for twinbed
Easy fot find, free parking, good value
The room was excellent. It would have been nice if there had been free wireless like many other hotels. €13 for breakfast is a bit pricey.
The fresh orange juice maker It's strange to set am1100 as the check out time from such high class hotel. But, it does not really a requirement to be strictly followed. Hotel still allows me to stay until pm1300 free of charge
Close to my sporting event
The staff was very helpful and friendly--very nice to work with. Breakfast was expensive, but convenient and good. Closet too shallow. Internet access charges way too high.
Close location to public transport
I AM A FREQUENT USER OF THIS HOTEL AND THIS VISIT CONFIRMED MY INTENTION TO STAY HERE WHENEVER I AM IN AACHEN
There was only a shower in the bathtub, i could not get a bath becauce i could not enter the bathtube.
This is a typical "Holiday Inn" hotel and very functional.
Staff at the reception very courteous and friendly, other staff were equally friendly. Services were prompt and well delivered in a business manner. For the price charged and the location of the hotel, Electric Kettle for Tea or Coffee in the room should have come as part of the package.
The Staff was courteous, attentive and friendly. Very helpful and responsive. The room was small but clean. The hotel location was good - very close (walking distance) to city center. The parking lot was a dirt lot - shared with another business. Access was controlled and you had to enter through a gas station/garage parking lot. It was small and filled quickly based on number of guests.
Friendly staff, good location
Excellent value for money and interconnecting room, ideal for families. None
Good hotel for normal price. Not far away from city centre. Everything was ok...just Parcking was not free. But it wasn't so great problem.
The staff at the reception desk couldn't have given us a warmer welcome!! Thank you very much! It made us feel comfortable straight away. The breakfast was fantastic.
helpfulness and kindness of staff at Reception desk, variety of breakfast.
It was a really nice hotel and a relaxing break. The staff were excellent, really helpful and welcoming. I would definitely consider going back next year Nothing. It was faultless. Lovely and warm too
Everything except the parking : there is no direct access to the hotel and the parking does not look very safe because opened.
Exellent position to visit the Historical part of the Town. Easy and fast approach from road network. Practical and effective facilities inside the Hotel.
Good location, good hotel and good rate - made for a good weekend
clean, tidy and comfortable bathroom could of been slightly bigger
The reception staff was friendly. However, the kitchen staffs are the opposite. The walkway between rooms are quite dull and the wall in the room has some scratches. To stay there alone is quite spooky.
It was ok but should be better for the cost.
Bathroom was very small, but expected for this price hotel.
Friendly staff. One person for check-in who also answered all kinds of phone calls. So it took a very long time. Room was not very well cleaned and there was a strong urine smell. Extremely small bathroom.
very courteous reception staff cigarette stub marks on carpet (though I had asked for non-smoking room)
Fairly convenient for the station. Bigger than I personally like, but it was fine, really. Staff quite friendly. Good breakfast. No problems. Recommended.
Small rooms with tiny bathrooms, generally in need of updating, near railway track (although not too noisy).
this hotel impressed me by its friendliness, quite atmosphere, nice guest rooms, good breakfast, and cleanliness there is nothing negative to say about it
No AC. The rooms facing the street are too noisy. The breakfasts are too basic.
The cosy and clean hotel, friendly and attentive staff, room service available at any time, modern facilities and comfortable rooms, large buffet with rich breakfast, good location in the city centre of Aachen, very near to the spa for swimming and sauna, secure parking inside the hotel garage is possible too.
Center of the city Staff very friendly Breakfast poor
clean rooms, moderate breakfast. too small rooms and bath. only 5 german channels on tv.
Proximity to the city centre
The lady at the breakast room was very nice and friendly Not friendly for family with small kids, there are stairs to get to the elevator and it was not handy with our pram, none at hotel recepiton offered to help us. Our room was on the 5th floor but the elevator stopped on the 4th floor... so again another flight of stairs!!! The parking garage very tricky and expensive. Rooms far too small.
Very friendly hotel staff, clean, good services Small room, maybe enough to stay for 1 or 2 nights but no longer. Bad mattresses and a little high price for what I got in general
Closeness to city centre and Carolus baths. Excellent staff service: Eccellent hotel in it's class. Parking in the underground car park is tricky, but worth the trouble.
stayed 8 nights at this hotel,reception staff very polite and helpful at all times,very convenient for shopping,we stayed here as it was quite near to spa franchorchamps grand prix circuit.although i didn,t use it,the rest of my family took advantage of the sauna and steam room which was offered free of charge.the room decor was pleasant and always cleaned well every day. my only groan would be the beds which were too soft,felt like you were lying on a marshmallow.
Helpful staff, light/bright room with salt crystal lamp. Nice to have tea/coffee-making facilities. Good authentic meal in the Japanese restaurant. A few minutes walk to the old centre.
The hotel is ok.
staf was very friendly, the japanese restaurant was good
The hotel and parking is very central to visit the city.
Nice easy walk to the centre of Aachen so you can see the sites etc. Some great bakeries around for breakfast. Central.
Restuarant seemed expensive and local restuarants offered better value
Very friendly employees and good service. Not that I'm very much into television, but I was disappointed that there was only one English channel (CNN). It shouldn't be so difficult to get BBC, Eurosport and / or others as well.
The staff was very friendly and they tried there best to help us with making arrangements with my bad German skills and their good english skills everything worked out just fine. The rooms were very nice and exactly what I expect when traveling Europe. The A/C in the rooms worked good, the high temp the day of our stay was 85. The hotel parking garage was full. The charge for the breakfast at the hotel was 14 Euro a person, plenty of backeries near by where you can get breakfast for 2-4 Euro a person.
Friendly and efficient welcoming, advice and service no
opening hours swimming pool
The rooms are amazing...extremely large, extremely clean, and the staff were great. My German was learnt a long time ago and they tolerated it's school girl charms but as I found out later spoke perfect English! I had promised my daughter a swim at their health spa on arrival but there are many classes run in the pool so your times have to be chosen carefully.
It was a quiet but very beautiful place.
Large rooms, friendly staff, very nice wellness facilities, plenty of parking space, excellent prices. Sober outside appearance, business-like atmosphere.
Room very spacious and perfectly clean, bathroom immaculate and confortable. Very quiet. Free parking. Staff professional and friendly. It was our second stay and will come back again in the future. If you plan visiting the city, you need the car or a bus (bus stop very close) or taxi (around 7-9 euro). Otherwise, everything is fine.
Did not realise it was so out of town and more of a business type hotel - would prefer some character!
People in the room above were very noisy in the night, waking me up after nidnight on a number of occaisions. I only got a few hours sleep which was not good preperation for the 10 hour car journey I had the next day. I will not be staying there again.
Rooms in a different building complex. No restaurant, "bar" closed before 10 pm, no mini bar in room.
Staff and facilities were great, very easy to find and superb motorway links.
We enjoyed everything this hotel had to offer, the rooms were very good, the staff very helpful and the breakfast and evening meals were excellant. We would recommend to anyone. We had no complaints regarding this hotel
Central location, within walking distance of the centre. The owner was very friendly and helpful. Excellent buffet breakfast.
Demanding "at least 15 words" is a rude way for you to treat your volunteers. This is not four questions. This is at least twenty questions, so Bookings.com is a bunch of liars.
A very warm and friendly welcome. The Family that runs the hotel did its very best to help us in every respect. Breafast was excellent and the location very good if you - as we were are interested in the Modern Musuem (3 min away) aand the SPA (also 3 min away)! If you like a friendly, family-run hotel with local atmosphere - this is the place to go!
Very nice owners. Excellent breakfast. (which you can have served in your room if you ask in advance)
Attention to detail and excellent breakfast. No web connection in rooms.
The readiness of the owner to help, eg. use of enclosed garage No
Their special attention to guests.
Very friendly and helpful staff. When I unexpectedly needed "late checkin" because of a change in my travel schedule, things were arranged efficiently and effortlessly through personal intervention of the hotel manager.I've stayed here before and I must come to the conclusion that this is probably one of the best small/family-run hotels in Aachen.
The owners were lovely and helpful with directions. He made my daughter a scrambled egg for breakfast, very sweet.
It was just like a home enviorment. I liked that There is no internet service available. I would like to have that as one of the necessary facility.
super noisy facing busy street. small room, small bathroom.
Clean atmosphere, Friendly staff, Room with sun light and desk and chair
The location was good Upon arrival, our booking had not been received by hotel - staff confused. Fortubately there were rooms available. Bathroom had no soap in container. Staff appeared to have little local knowledge. Staff lacked training & supervision,
The friendly staff and the excellent location. The room is a bit hot when we first got in and when we closed the window because of rain. Air condition seemed not work well.
The fresh, clean room, lobby, and dining room...and the pleasant, helpful staff. ...There was nothing to not like !!
Easy access to Aachen city centre (walking). Excellent choice from breakfast buffet. Evening meals service was very poor because of insufficient staff in kitchen. It took over 30 minutes between courses.
the single room was nice, and the bathroom was large. i also liked the pattern on the carpet in the hallway.
The member of staff who booked us in was very efficient and also very helpful. The breakfast was very good value and well presented. The hotel is in a nice area and well positioned for visiting the centre of Aachen and excellent value for a city hotel.
It was near the train station and Aachen It needed remodling!! The carpet was bad.
The pictures of the hotel do not do it justice. It is very close to the city centre and yet very quiet. It was good value for money, clean with good sized room. Staff were very helpful and provided a lacal street map. Parking on site was a bonus. Would stay again.