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Great hotel for business
The hotel was nice overall and the front staff was very friendly and efficient. The hotel seemed very clean and I was always acknowledged by the hotel staff. The hotel restaurant was very good and has amazing views. I did not encounter any problems while I was there. I thought the hotel was in desperate need of a refresh or update. The rooms and the entire hotel seemed a bit dated. I stayed on the Captains Deck and the rooms were a bit small and did not impress. The sink did not drain properly. The most disappointing part of the trip was the breakfast which was never more than like warm at best. It come from the kitchen which is far away. The breakfast had 3 warm choices and one was always potatoes that were recycled from the night before. Not sure if I would spend that kind of money to stay at that hotel again.
The views, service, location and atmosphere were spectacular. Understated and friendly. Could have stayed forever. Valet parking is expensive, but very convenient.
The room was clean, the bed comfortable, and the staff was friendly. Make sure to park in the Captain Cook garage and have your parking ticket validated. We were able to walk to dinner and shopping from our hotel - nice!
The view from our room was excellent. The location was great as well. Within walking distance to the 5th ave. mall and lots of great eating establishments. Hotel was nice, clean and staff was very friendly. Hotel could use some renovations. The decor in the hallways looks like it came from the 70s. The bathrooms are a little small, expecllly in the shower.
That you get treated like royalty for an amazing price get oysters upstairs dance the night away.
Friendly staff. Good restaurants and interesting shops. Good central location.
Very comfortable and clean. Plenty of food and shopping. Had to pay and additional 20 dollars a day to park my own car. The hotel did not own the lot. The desk clerk filled out the passes incorrectly and I received a parking ticket. Took some arguing but I was able to get the hotel to reverse the parking charges so I can pay for the ticket.
The location was wonderful. Both times we stayed there, about a week apart, we were given rooms right next to the elevators which ran all night long.
Excellent fitness facilities Wonderful view Convenient to downtown locations
Valet parking, friendly staff, great location, clean, plenty to do at the hotel. The view from the hotel was amazing.
Location, accessibility, value for price, helpful staff, clean and comfortable rooms False fire alarm later announced as a drill at 5:30 am.
Location is great for shopping and downtown restaurants. Bath was in need of updating. Very limited parking lot. First floor check-in area was cramped, cluttered and needed updating.
The king bed was comfy, and the balcony was neat (though I'd get more use from it in the summer months...thought for next time). I found the amenities more lacking than I'd expected. I was pretty sure I saw cable TV listed, but the remote control's guide feature didn't work, and there weren't many channels. There was no mini-fridge; I thought those were pretty much standard in any hotel above "motor lodge" class. The toiletries (shampoo, body wash, etc) came out of dispensers). There were only a few cheap plastic cups in the room...so cheap that two of them were cracked and unusable before I even got them out of the plastic wrapper. I also expected parking to be included; instead, it was an extra 12 bucks. That's not awful, but for $100 a night you should be able to toss in parking.
aCean and well-located. Getting up in the dark to catch a plane--not the hotel's fault.
Location Staff was rude and unprofessional, not to us but witnessed towards another guest. Hotel is old, outdated and needs a major remodel.
The staff at the front desk was very friendly. They just smiled and welcomed us back when we were in and out all night with a big group of friends who also had rooms.
Being downtown was convenient. I regret getting an upgrade from the 3rd floor to the 12th because I ended up with an uncomfortable bed that sagged so much it felt indented. Having to pay for parking sucked. And my bed was so indented that I could not get comfortable. The pillows are too thick too.
The location was great The hotel is very run down and looks to have not been upgraded in awhile. The rooms were dirty and falling apart. Wall paper in the rooms was coming off. There was dirt and dead mosquitos all over. One bed had a plywood backing on the wall to keep it tight. The lock on the door was loose.Paid extra because it was the hilton, but did not get my money worth.
This is one of the most dated rooms O have ever seen in a Hilton. Otherwise lean and well-run, walkable to downtown shops and restaurants.
The lady that checked me in was sweet and the bellmen that helped me in and out were spectacular The room was very tiny! The bathroom was even smaller! There was no ice machine nearby. When I ordered dinner, they were missing particulars from the order but did not tell me that when I ordersd
The hotel itself had everything we needed and the location was perfect for our needs i.e right next to the train station. the rooms were large and clean. The staff reception was one of the worst I had ever experienced anywhere in the world. We were not greeted for about five minutes despite the fact that they were not busy. We made eye contact with several staff however, they never came to the desk to assist us. One staff member at the counter, was too busy trying to assist a contractor (not a guest) and completely ignored us. When we finally did get service, the staff member did not appreciate that we had waited so long. Then, to add insult to injury, the rooms we had requested (adjoining rooms for our children) were obviously not arranged and it took the manager about ten minutes to sort it out.
Wish there was a way to know when amenities are closed for service! And the spa has plants growing in it!!! Bummer
The location is perfect. We walked everywhere we wanted to go.
Comfort, big bath and the view. No small refrigerator for my insulin.
The room was great. Windows were dirty but view was great anyway
The staff was very helpful. We are Gold members and since the Lounge is now closed on the weekend, we were given a voucher for a free continental breakfast in their restaurant. We were given late checkout, which we needed because we had a late flight from Anchorage. We didn't like that the Lounge was closed on the weekend. It was also a little pricey. They don't have a shuttle from the airport, although it seemed that many other hotels did.
I've had so many great memories here. I prefer this hotel to the Cook as the rooms are slightly larger and the decor doesn't make liberal Alaskans uncomfortable. The rooms are smaller than the hotels in midtown, and the restaurant in the hotel are not as interesting as the other downtown restaurants.
Enjoyed my entire stay. No transportation from airport. Restaurants are very expensive, although the food is good.
The staff was particularly helpful in getting dinner reservations and if you need it ask at the front desk to borrow an umbrella.
Location, staff most helpful with travel needs. Daily room rate costly
Nice large suite. Clean, comfortable. Good location downtown. Hotels in downtown Anchorage are expensive, although this one was a little more reasonable than others. Room had a a slightly smoky smell when first entering ( it is a non smoking hotel). Mention to desk on check out and they said they would check it.
LARGE ROOM IT was not a full service hotel but there was a hotel across the street that owned it and you could use there things.
It's great location for my meetings and also walking distance to mall and restaurants. Nothing, every time we stay there, we are treated great and staff always with great smiles day or night.
good value, clean, good location, well equipped Railroad noiise
Bed was comfortable. Room was spacious; we could spread out and relax. Nice to have a refrigerator. Good closet/drawer space. Need plastic glasses in the bathroom, or something other than large kitchen glasses to use. Seems a waste to use large glasses and put them in the dishwasher. Bathroom little small, but functional. Trains were a little loud at times.
location, location, location The rooms were clean and everything functioned well. The staff at the front desk was nice and professional. We also appreciated the free and tasty coffee at the front desk. Thanks! It appears that this was a motel that was turned into a hotel. It just seems run down and a bit weird. It just doesn't seem like a standard hotel you see these days. Overall though it was ok.
Before we stayed at Anchorage Lofts Hotel we read a number of reviews that said the place was dirty, damaged and otherwise unpleasant. For this reason we payed pretty close attention while we were there and didn't notice any of these offenders. We stayed two nights, my boyfriend and I in one room and his father in another. After inspecting the rooms and other parts of the hotel we only determined that it was simply old. The bathrooms, linens, floors and furniture were all clean. The service was adequate... we had no complaints. I kept trying to find something "wrong" with the place after reading bad reviews but the only thing "wrong" was that it seemed very worn down. There were paint chips off of the walls in some places, the carpet had wrinkled up, and a lot of the hotel seemed like it had been through partial renovation. Everything was clean though, and everything worked in the rooms. I would say that if you're looking for a "fancy" place to stay, this doesn't quite make the cut, but for the price compared to the other hotels in the area it was definitely satisfactory.
Nice beds and towels Moved to two different rooms. First room the refrigerator was missing. Second room, refrigerator did not work and our food spoiled. Then we went to the pool. Apparently the pool was "under construction" so it was closed indefinitely ...the refrigerator and the pool were the primary reasons we booked at this hotel.
It was a decent place. I was a little worried after reading the reviews, but I was happy with my stay. There was some remodeling work going on but nothing that I was concerned about. The staff was friendly and the rooms were clean. A little disappointed the pool was under construction!
Really great hotel that is central to exploring the historical areas of anchorage. The next block over is the statehood monument, city timeline, local history displays, giant carvings and statues, Alaska mint and photo ops. Also, shopping for local specialty items is all right there. Great breakfast!! Seemed mostly homemade, too. Long walk to room on super long hallway.
I enjoyed the downtown location near quite a few excellent places to eat. I did take a cab a few times to midtown and the University and the front desk was very helpful in arranging my cabs.
Great value!! The only coffee provided was decalf. The name on out front is for the bar/restaurant, not the hotel.. I think it needs just one strong name for the whole establishment rather than multiple names.
The bed was comfortable... Thats about all the pros for this hotel. Hallways were dark and barely lit, entire hotel smelled like mold or just downright disgusting to the point where my 2 year old daughter kept commenting on it. Room smelled just as bad even with the window left open the entire stay. I suggest you take your business elsewhere, the puffin Inn is cleaner, and cost about the same.
For the location, in close proximity to local bars and such its well worth the price. great live music in the hotel bar. One of my towels was kinda dingy, downstairs door from parking lot wouldn't open I had to walk around to another door. The neighborhood is pretty rough around there. Very limited parking.
Cozy. Old style. Noise of heater. Sounds like pounding on the windows,,Noise of heater. Sounds like pounding on the windows,
Cute and clean. Front desk staff was friendly and helpful. The bed was very comfortable! It had a great historic feel to it. Location was excellent. You could hear the people in the room above moving around, but it's a old hotel.