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Tha Executive floor perks were great Whatever issues we had with our room were dealt with quickly The bathroom faucets leaked. The beds and pillows were too soft fo me.
Hotel is clean, has multiple on-site restaurants including Atlanta's only Tiki Bar, service is prompt and is connected by Slybridge to The Marriot Marquis convention center/hotel. They recently removed their pool and are in the process of installing a large conference center instead. The pillows on the bed are on the flat side and difficult to sleep on, but the front desk is able to get you extra pillows.
Lots & lots of interior construction
The breakfast buffet was fantastic The servers were the greatest ! We didn't get what we actually ordered but paid any way . I ordered a western omelette and bacon . But my omelette had extra onions on it and was torn apart . For my wife I ordered two eggs , bacon and a pancake. The pancake was missing and we ask for salt and pepper and hot sauce and never got it as well . They were busy I understand but to pay for a meal incomplete and wrong rubbed me a little bit the wrong way .
Nice location specially the sky ridges connecting 3 hotels to Leachtree Center very helpful staff good security nice size rooms
Location Hotel under construction, loud noises in the am, room smelled like paint, a little ghetto
I loved the staff. So helpful, and friendly. Very accommodating. Just really great people overall. Room could have been cleaner. Bathroom smelled like Pee, and my wife found a tiny rubber band in the bathtub. Neither of us wear braces. Other than that expect to pay typical hotel prices for everything. Overpricing is sadly the norm at places like these.
This hotel should be closed while being remodeled. The smells noise and dirt are awful. The noise was truly unbearable. And my room was not remodeled. Sticky floor that I asked to be cleaned and never was. Old beat up furniture. Leaky faucets. Toilet that wouldn't stop running. You'd think it was a roadside motel that rented rooms by the hour.
Michael, the concierge, went above and beyond to make our trip a great one. There is no pool.
Location.!! The bathroom needs an upgrade/maintenance there was a clog. Took a couple of minutes for the water to drain.
Easy to find, friendly staff, clean room, I'd stay again.
Went there for a concert. We could walk to the Georgia Dome. We were able to valet car and walk to restaurants/bars.
Very nice, clean, and convenient. Way too expensive. Their green housekeeping program was confusing. Food at the hotel was also outrageously priced for quantity and quality of the food.
Location and price. We requested 2 beds and a pull out or cot on this website. We were told that that set up was a fire hazard and no room in that hotel was set up like the one we requested. We were given the "hospitality suite" which consisted of a bed that pulled down from the wall, a pull out couch, and a cot they had to roll in. There were no actual beds.
The rooms were clean and the decode was very nice Was hard to spot and wasn't close to downtown like the description
I did not like that parking was $27 a day. That wasn't made clear to me and my wife when making the reservation or even after we arrived.
The hotel was beautiful very clean the pool was great and the staff was very friendly The bathroom door did not lock and the sound proofing for the rooms were awful
I loved Jazzy J in the club lounge ! He was SO AMAZING! BEAUTIFUL Spirit! Supurb customer service ! I loved the indoor pool garden ! Wish there was a sauna .
We are frequent Sheraton customers and specifically went out of our way to stay here at the Atlanta Sheraton. The parking is a joke. You have to park far from hotel then take a small path down a small car ramp and with kids and luggage it's not only scary it's dangerous. The hotel wasn't as clean as most Sheratons but most of all the rooms were extremely noisy. We could not sleep at all with the noise. Will not stay here again. On a positive note the pool was nice. Not clean Super noisy Parking is a nightmare
Fire alarm ringing all night in the room next to us
I love the location and I have always felt safe here. I have had issues staying in Atlanta in the past, but fortunately, I have never had issues at this hotel. Parking was not included in the price of the hotel. I wish I knew this as I was booking instead of finding out at check in.
We loved the setups of the room, pool was amazing kids loved it. Did not like paying for self parking, valet parking I understand bt paying for self parking wasn't use to that.
Friendly staff Clean rooms
Value for money. Parking cost. Room Size.
I like being close to the Atlanta area. I like the building architecture and the modern furniture. After getting our key room, the reception attendant was not too clear about our floor number or room number, so we got of course in the wrong elevator (I had all the bags and three small kids). It was a little frustrating I wished more hospitality and clarity for our first time there... Then the next day the alarm clock in the next room to ours started beeping at 5am with no one there to turn it off. I had to call the guest services to ask for someone to turn it off. Of course all the kids I had sleeping with me woke up at 5am!!! not the way you want to sleep at a 5 star hotel!
Customer Service, lobby, Starbucks on site $35/day for parking
Great staff, perfect location, very central. Unique architecture. Highly recommend.
Clean room 45 min check in, valet was full, took 2 hours to get s toothbrush
They had amazing customer service!
Big hotel. Accommodated my early arrival. False alarm went off at 5:30am, waking all guests. It was not resolved until about 20 mins later.
Supposed to be free wifi. And free parking not amazing at all
Short weekend trip and could not have asked for more. Excellent service and friendliness impressed us and our friends. It was perfect. Nothing. It wasperfect
the restaurant service was awful. we went every night. food was great, service was terrible.
it was a nice room and pool. no where to park except down the street at midnight in downtown atlanta with my daughter. we first sat for 45 minutes to get into the mariott only to find out they had no parking because it was full and so we had to go down the street park in a parking garage, and walk back two blocks with our luggage at midnight. I will next year stay someplace that offers more to there guests. I was disappointed also in the staff very unhelpful, I just was not impressed at all with what I got for my money
The bathroom needed a fog fan. One of the shower doors didn't move very well.
Room was very clean. Comfortable bed. Air worked great. There was alot going on at the hotel that weekend but check in was pretty quick and the riom was extremely quiet.
I like the fact that is in the city ,and I didn't had to rent a car everything is just there great location. But the room that I got its wasn't clean everything just was dasty the sheet was very dirty I don't think that hotel with high quality like the say but honestly it's wasn't athe all I'll give it rate 5 star only because the location was great.
There should be a shuttle to and from the airport and a a better parking system
The staff was very friendly and accommodating. Very polite. Even the cleaning crew when you meet them in the hall they all said good morning have a great day. I forgot to leave my keys in my car one night when we got in and they sent a security office named Erin to my room to get my keys and very polite. I told them I was so sorry he said no ma'am it's fine. Very friendly. Nothing.
Hotel was very nice and staff was pleasant. Rooms were clean, some of the hallways were a little shabby. Surrounding area was not safe at night. . There were a lot of homeless people in the streets at night who would harass you as you tried to get back to the hotel from dinner. Also price of the hotel was high.
Great staff, great location, great place
Location and the people are awesome. Small room. Didn't have a King that I requested. Got 2 doubles. Typical over - expensive food and beverage that you have to stand in massive lines for.
Great meeting hotel, with the best and friendliest staff anywhere. Really good lunch options are in the contacted food court.
Location Breakfast not included
Comfortable bed , I was upgraded to a king and also put up on a higher floor by request. The view from the tower is no view at all just down town traffic and noise. Also the walls are thin, I could here others toilet flush and door closings.
We stayed here twice in 1 week and requested a King with View room. The first time we got just that, and the skyline view from the international tower was beautiful! The room was quiet, modern, and the best part was all the electronics plugs offered on the nightstands! Great location to restaurants and the trolley. When we checked in, we were told we were "guests of the day" and were given a voucher for food/drink items at the hotel's market. As we checked out, I happened to speak to a nice gentleman at the front door and mentioned we would be back in a week's time because we were celebrating our anniversary in Aruba. He gave me his card and said he and his staff would ensure that we had a great time when we returned. When we returned, he had upgraded us to a King Suite on the 17th floor with a corner view and 3 balconies! It was the most amazing room I have ever stayed in at a hotel. THANK YOU!!! We also had a nice "snack" in the bar and I had am amazing kale salad. We are now huge fans and will be staying at this hotel whenever we can in the future. Our King Suite Corner View room could have been vacuumed better. It was apparent that housekeeping does not use a crevice tool at the edges of the carpet, for they were very dusty and dirty throughout the unit. Same with the window tracks, but this is pretty minor. Otherwise the room was AMAZING!
Loved the location? Could of been a little cleaner.
Excellent front desk and bell staff. Plenty of rooms for early check-in. Room balcony doors actually open so you can get a breeze and see the city. Excellent location for getting all around the city. The interactive TV menu is cumbersome, the mouse on the remote is crap and takes like a million spins to get anything done. Its just not very usable sometimes.
I loved how accommodating and welcoming they are for pets. The cost of the room based on the size. Was expecting something much bigger for the cost of the room.
Incredible views. Within walking distance of almost everything Atlanta has to offer. Friendly staff, quick to respond to any requests at any time of the day/night. Our AC unit lost power at 11pm, they had it working by 11:30pm. ORDER A DRINK at the bar on the 73rd floor and then sit back and relax while the room rotates, giving you the best view of every part of the city. Worth the money. Only complaint - the beds in the double queen rooms are small, and do not comfortably sleep two adults.
Location Poorly managed and staffed. Rooms need insulation from the hallway sounds. Charged for Internet when I was told it was free as a Starwood member.
Very nice room with amazing view of dowtown
The valet parking and baggage storage staff were very friendly and helpful, but the check in receptionist was cold and impersonal. For these prices, WIFI should be free. Period.
Location,luxuries ,clean,staff,view Valet parking
This is the 2nd Westin I've stayed in and they have both been great. At this one in particular, the staff was super nice and I had a very good experience. The bed was amazing. Beautiful hotel from the outside too. The room wasn't as big as I was expecting and I had hoped for a bathroom as nice as the one I stayed in in St. Louis. It had a big walk in shower while the one in Atlanta was a standard tub you can find in any hotel.
Staff were great
View from the room was lovely. Used to having breakfast and parking included in the price of the room.
Close to all I needed, amenities were complete Noise, heard next room talking till 3 am.
Rooms were nice and clean For the cost I would hope for a peaceful nights sleep but instead loud music was played half the night along with younger girls running and laughing up and down the hall. Very disrespectful.
I loved the view from our floor and the room overall was very comfortable and clean. I did not like that you have to pay for wifi unless you are a member.
The employees No pool or jacuzzi. Or free breakfast
The staff at the hotel was without question second to none. I travel over 200 nights per year so I have a bit of hotel experience. The traffic at the front was a bit much, but the Valets manage it extremely well. The Valets are the best I have ever seen.
Location Room was tight. The did not take the effort to find my marriott rewards number ( did not have with me). would not consider an upgrade evin if I paid because I booked with this site.
The beds, service, staff, everyone is here to help you enjoy and relax life. My favorite and only place in Atlanta I will stay.
Great service and friendly efficient staff.
The Hotel while a Ritz Carlton also has a boutique feel, the rooms are exceptional in function and style. All of the staff that I interacted with were warm and friendly There was nothing I did not like
I mistakenly booked a reservation here and called 10 mins later to cancel. I was told on the phone that I would not be charged anything for the cancellation but was charged $224 for not staying there. I understand cancellation fees but don't make promises you won't keep.
Everything on the Room Service menu was excellent.
champagne at check in.
I love, love, love the dark cool colors of the room and the modern design! I also loved the peak-a-boo shower! I did not like the $30/night parking fee.
The nice staff, the incredible view and the accessibility to everything we were doing that weekend. No.
The facilities and location The way the staff stared and treated us as if we didn't belong there. It was a long three days.
Free hotel car within downtown area
It was a cool, fun hotel. The room was tiny for the price and the shower did not have a door so it was freezing!
I loved the decor of the rooms,it was very romantic and exciting. I enjoyed the whole stay!!!!
Very clean and modern looking. Nice spot for couples or adult fun. Very dark motif. very busy with non-guests but guess the marketing dept is heavy on the events
Beautiful corner room! Very chic and modern. Great staff.
The staff was excelent. The bars in the hotel were great and the convenience of great restaurants was wonderful.
The staff was extremely friendly and helpful. The room was amazing and clean. The drinks were too notch. The weather...... But that's not your fault.
Great Concierge - Indira Wrick was extremely helpful and went above and beyond, Thanks!!!! Cant think of anything I didn't like
The friendly effective checkin, the pool area, the BLT, the bed Ordering a burger at the pool - it took more than an hour to arrive ? Minibar was not replenished on a daily basis
I liked the room and friendliness of the customer facing staff quite a bit. The management was terrible, I was double charged by the Hotel and ended up getting stuck in Atlanta and missing 2 days of work, which were 2 days I didnt get paid for. Overall it was a really stressful and bad experience.
I enjoyed the modern feel of the hotel, although almost too much. Nice, clean facilities. Nice bathroom. Comfortable beds. Hard wired ethernet connection. Free WIFI Bathroom door was a sliding door which didn't lead to very much privacy. Wouldn't be a huge deal to a family but you couldn't feel comfortable using the bathroom for fear of someone hearing :) The overall lighting in the building was a little dark. I think they were going for a low light, kinda intimite feel but it was almost too much. Almost spooky in some instances. No breakfast. Price.
It was located to what we were visiting but a little far away from other areas of interest (midtown) The bathroom door did not stay closed or lock.
The location, the friendly & helpful staff, and the very comfortable room made for a really nice stay. I really didn't expect to enjoy this hotel as much as I did. There wasn't really anything I didn't like. Of course, I always appreciate a free muffin or donut at breakfast when I'm paying over $100 per night, but this isn't a deal breaker for me.
I love the front desks agents and staff they all were WONDERFUL!! VERY HELPFUL AND INFORMATIVE!!! I AM SO DISAPPOINTED IN THE LENGTH IT IS STILL TAKING TO CLEAR A CREDIT CARD THAT WAS USED TO MAKE RESERVATION TO MY BUSINESS CARD.. SO MUCH CONFUSION .. NO ONE RETURNING CALLS!!! VERY UPSET ..
Excellent & friendly service Lackluster breakfast selections
The staff at the front desk were exceptional The internet connection was unstable
Close to attractions. Breakfast.
Everyone and everything about the room was great. I would most definitely stay there again. It was was in walking distance from the aquarium and moat of all my little girl enjoyed it the most.
Friendly staff - accommodated every request I had Location Facilities Clean Slow elevators - need additional signage for the second elevator and stairs
Staff were super friendly and very helpful. Did not have to wait for a room Excellent service Convenient to downtown and venue Extra clean room with all amenities Best place to say if in Downtown Atlanta
Clean room, comfy bed Noisy (street noise + doors in hallway). Restaurant is terrible, don't waste your money. Gym is small but acceptable if all you need is a treadmill or elliptical---bring your device because all tvs broken in some way.
Location: was accessible to the locations I was in Atlanta for. Staff were very inattentive. Door man just sat on a bench on his phone, never once opening a door, receptionists were unable to find packages I had had shipped there. Food was across the board poor: paper shreds in my granola, green eggs in my cob salad, incorrect sides came with my room service. Cleanliness: in the room walls were scuffed, their was just smutz on everything! Like the lamp, countertops, etc. I was expecting a 4 star experience like was advertised but I would have been better off staying at a cheaper chain.
I like the closeness to things downtown (highways, shopping/dining), the comfy atmosphere and the staff There isn't a refrigerator in the room
This was my third times staying here. It is always clean and the staff from the front desk to valet are all helpful and down to earth. It is close to everything I usually come to Atlanta for. It's within walking distance to the Georgia Dome for Falcons games, the aquarium, Coca Cola World and the Tabernacle that we see a lot of concerts at. My only compliant is it seems I can never get the room cool enough.
Location was great. The decor was nice. The staff were helpful. The rooms are small for a family. Parking is tough and best to valet.
The staff was friendly and professional. $30 per night for parking
Great friendly staff, nice restaurant and bar downstairs. Great location in downtown Atlanta. Nothing.
Easy to get to using MARTA. No need to rent a car or get a cab from airport. We were able to walk to Centennial park. Staff was friendly and helpful. They had dollar wine cocktail hour. The carpet in room needs changing. Fourth floor can be loud
They have a nice happy hour. It's also clean, quiet, and friendly. Will definitely stay there again next time I'm on business in Atlanta.
Location AC unit was noisy and couldn't be controlled. Next door to a Jazz club that plays loud music till 1am. Easily heard in the room.
Convenient. Staff was helpful and polite. Water pressure. No noise proofing. Uber could not find address. No hot water one morning.
Hotel was within walking distance to the aquarium, world of Coca Cola, Olympic park, and Ferris wheel. We were given a room near the top with a good view of the Ferris wheel and CNN building. Kids loved seeing that out the window. I am apparently different than most, but I enjoy my privacy in the bathroom. Our room had a type of barn door on a track, but it didn't fully close. If you were in the bed watching tv, you could see someone sitting on the toilet. Just a personal preference that the door is completely closed.
The crews are very kind. The breakfast can be carried out for eating in the room. The location is very good that 5 min to the metro station. The content of breakfast is a little bit simple. No much option is obtained. I wish I can have ham, eggs, and cheese.
Fantastic , helpful and enthusiastic staff . They make all the difference
Appreciated the shuttle. Kind of noisy
Location Noisy hvac kept me awake all night Beds VERY bouncy
Location downtown staff breakfast
Charming staff, free shuttle bus round town, free breakfast, convenient location, good bar next door
Our room was spacious and comfortable. The staff were friendly. Nice to have breakfast available. Tea at the end of the day was relaxing. Enjoyed the large TV and opportunity to rent a recent movie while relaxing in our room.
Very comfortable beds, very clean, nice breakfast. Parking wasn't the greatest although at least they had off street parking in an enclosure for safety, at a price. When you walk out the hotel gate you meet immediately with street people asking for money.
The hotel shuttle service. The lack of a hotel manual (stating the time for breakfast, the possible extra costs, nice things to visit in the neighbourhood of the hotel, etc.).
Had a really great stay here for a conference: very comfy bed, big and clean room, nice free breakfast, 24h meals available, free wifi. Short public transport ride away (walkable) from mid town and pretty close to downtown sites. Bathroom was a bit small but this wasn't really an issue.
The hotel is located at the heart of Atlanta, within a walking distance (10 minutes) from the Atlanta Aquarium, New World of Coca-Cola and cnn headquarter. It's a good alternative for pricy hotels of the downtown district. The huge advantage of this place is breakfast, wifi and the 3-miles radius shuttle included in the price. It means easy access even to more distant attractions like High Museum of Art (really woth seeing) or galleries at the Atlanta Station. very comfortable beds. Highly recommended. Depending on the room location, you can end up with a nice panorama of Atlanta or a concrete wall, which was my case. But after all, it may happen in any hotel, and the room is basically for sleeping, and not admiring views :-)
Warm, friendly and helpful.
I liked that when I put that "do not disturb" sign on my door for my entire stay.....they left me alone! I've stayed in some places that totally ignore the sign. Also....Hampton Inn & Suites has THE BEST BED AND PILLOWS EVER!!!
It is fantastically well located, 2 blocks from Marta station and from Centennial parrk, and the hotel is nice. The breakfast is not very good , not "continental" one but mostly american.
You can't beat the location. The rooms were clean and the beds were comfortable. Cute room layout. Free cookies, coffee/tea, and fruit-infused water at front desk. Good free breakfast. During breakfast, the manager even walked around to all the tables and asked how everyone's stay was. He was very personable, as was all the staff. Excellent customer service. Overall incredible value. Hamptons seem to be really stepping up their game lately. The TV didn't work the morning of our checkout. Also, you have to pay for parking, but it's honesty not really a negative because you'd have to pay for parking anyway to do any downtown Atlanta activities.
Staff were very friendly. Room was clean and adequate. Breakfast was good.
the staff was very friendly and the convenience to everything was great. also the free breakfast was outstanding. I have al positive things to say about the hotel.
The staff was very friendly and accommodating. The breakfast bar was very good with a great assortment. Even though I didn't need it, the kitchenette was super nice and well equipped. Location! We arrived at 12:30 AM. Circled the block for over an hour trying to find the hotel. Stopped at three other hotels that didn't know where it was either. Finally saw the marquis high on the building. There was construction around the front entrance and absolutely no identifying signs at street level.
The staff was excellent! They were very friendly and helpful. The unexpected social hour the evening we arrived was a nice surprise. The valet, Lonnie, was very helpful with directions getting around the city. Everyone was accommodating and seemed genuinely concerned that each guest was happy and taken care of. The bed was a bit uncomfortable. For a queen size, it seemed a bit small. Upgrading the mattresses in this location would take it to the next level of comfort.
The staff was super sweet and helpful. All of them! I feel bad saying anything bad about the hotel bc they literally were so nice! The phone didn't work, someone had to come fix it, the shower head was set up in a way that it was impossible to move in the shower. Really weird. The room was located right next to a busy street and all we heard was trucks all night long. Thin walls and we heard people fighting in other rooms. There was this bright streetlight that shined through our room and curtains. We couldn't keep it out. The parking was annoying and very hard to do in a cramped space. I left my stay early, and complained about the room. The guy at front desk told me he would credit me half the day back, but I ended up being charged another half day and not credited. So I have paid more for a stay than I was suppose to. I've called and left a message anout getting my money back, but no response.
friendly staff breakfast outside road noise
Very nice staff. Well priced for a good location Our booking was not confirmed. But they were very nice and helped us through it. The room was loud
Everyone was very nice & helpful.
Overall a great experience from the welcome at the front desk to check out. My room was very clean and supplies and towels were replenished daily. Even the maid greeted me with a warm smile and hello. The available snacks at the front desk were a welcome treat. The staff was very happy to answer questions and offer directions to restaurants and transportation. One draw back to my room is that it faced the inner courtyard. There was a party (wedding?) going on that lasted late. It extended to what seemed like an after-party with loud voices even later.
Very helpful staff. Breakfast was good. Business room was good but not large enough for the amount of guests. Parking cost $15 and the garage I had to park at was two blocks from the hotel. Parking at most hotels I have stayed was included. Both elevaters were old and needs maintenance. Room door handle would not open when handle was pushed down as normal. It had to be down then pulled up to open. Room promised on line was King bed facing courtyard, room received was two queen beds facing street.
I am a 93 yr old woman travelling to see my daughter with a friend. We booked thru booking.com only to get to the hotel and find there was no reservation. The staff was wonderful and helped us even tho Atlanta was full because of bad weather. They got us a room and helped us with the shuttle Great young ladies.
I liked it here, great location and great service. Since it was under construction it was a lil unappealing but all for the better I do feel like the bathrooms (shower) need to be renovated. It didnt really match the modern appearance of the hotel. And the beds are really hard. Some of the towels and blankets and pillows had stains as well so there are a few things that could be better
Friendly staff and a GREAT shower. Decent free breakfast. Rooms show some wear and tear but not a bad spot if you don't want to spend on the big hotels up the street.
Toilet leaked, couldn't use the fridge it wouldn't shut. Made a call to get it fixed and no came.
Great room! Perfect for me while in town to audition for Jeopardy. :) Very clean, very comfortable bed. All amenities good. Very good breakfast. Awesome staff. Convenient to everything. MUCH better price that other nearby hotels. Parking spaces small in very tight garage but no biggie.
I read so many negative reviews after making reservations that I was scared of what I had gotten us into. All my concerns were for nothing. It was an excellent location to the Georgia Dome, restaurants and downtown Atlanta and all it has to offer. Every staff member we came in contact with during our short stay was very friendly and helpful. Thomas checked us in and while talking we found out his sister lived where we vacation. The cook, Greta, became very special to me. The food was great (and REAL nothing canned) and the staff kept the food replenished, counters and tables wiped down. The staff must have a great boss because everyone seemed happy and content. The hotel appeared to be in a remodeling mode because the lobby and dinning area were very attractive. Our room had new furniture, carpet, tv, drapes, floor and wall tile in the bath. I loved the modern lamps and bath fixtures. My favorite was the wall lamps on each side of our king bed. In addition to the wall lamp, it had an attached LED light that could be positioned to shine on my reading material. FANTASTIC. With all the work that has been done to improve the hotel, there are still touch-ups and refining left to be done. Also it is time to replace the mattress, it is squeaky. I feel sure by SEC time next year the touch-ups will be complete or close to it. A Note to THE BOSS: You have a great, hard working staff. This is the best asset you and the hotel have going for you. Don't mess up. Keep them happy and most of all treat them good.