Proximity to main attractions. Large, spacious room. Effective air-con. Excellent view. Never had to wait for lift.
Great location and a superb hotel in the heart of the city. So many sights to see, without getting the car out again.
The staff, location and size of the room No
This hotel was located in the centre of the Old City. The location was excellent for choice of dining, shopping and seeing the many interesting sights.
Good location, good breakfast!
Lovely hotel in all respects other than being some what dated and old fashioned. Great view from the room. Old fashioned fittings and decorations
Excellent location and very peaceful Our room was comfortable, but a little on the small side
hotel personal was extremely helpful
The room was large and comfortable The maid left our door open on our first day but the reception staff were apologetic. Tea and coffee making facilities would have made it better.
Hotel is in a great location and its public rooms are very attractive. We paid for an upgraded room in the new wing of the hotel and we were very disappointed withthe room design and the facilities there. It did not warrant the additional cost and the lighting and privacy of the room were very poor.
Centrally located. Quiet, off the main street. Cost of food was too high, but there were plenty of cafe's nearby to get good lower cost food.
The place is magnificient, we had a lovely room with views to the cloister and the fountain The room (in the old part of the building) was quite big and the bed was very comfortable. The hotel sometimes looks a bit cold, with long corridors and not very well furnished. Moreover, the staff at the reception is pretty unhelpful and not willing to give advice when requested. In a turistic city such Avignon this should not be the case.
Cool spot in a former monastery that made it extremely unique and interesting. My room at on the top floor which is usually a good thing except for the amount of money I was paying, I could not stand up in the shower to shower because the ceiling was there. I literally had to squat down to shower (I'm 5'11), so I'm not very tall. If I were 4 feet tall then it would have been ok. The sink and mirror for the bathroom were exactly the same issue. Could not stand up to see myself in the mirror. Had to be on my knees to look in the mirror. Also, since my room lacked any windows, the only natural light was from the skylights only a view of the sky through those. Horrible experience for the amount of money I paid for a "standard room"
Excellent service, excellent location, and outstanding dining room: excellent value for money for meals and wine. Service was faultless. This was one of the nicest stays we could ever imagine. We are planning to return sometime later this year. It was truly and outstanding experience. We are not neophytes to France. We've lived in France for over twenty years. A tiny point, but we slept with the door open to our terrace and we were visited by mosquitoes. Maybe it would help to have netting installed on the terrace or a discreet sonic zapper in the room above the beds.
A lovely hotel with nice rooms and very freindly, capable staff. Location was perfect.
Nice location & elegant atmosphere! This hotel is located near from the station of SNCF & the bus stop from TGV, it's very convenient for tourists. It was little hard to connect to wireless internet from a room because of the condition of wifi.
The location and the buildings The swimming pool is tiny
Unusual and interesting use of monastery but the downside is confusion on use of stairs and noisy lift added to the external wall in the courtyard. Having secure parking at small cost was also a bonus. Reception area too small to handle a large group and also suffers from wind blowing in leaves. Bathroom was large but let down by small shower area and dangerous edge of vanity unit when using the toilet.
hotel itself, room, staff
Although the description of the hotel says 'gratis WIFI in the whole hotel available", there was no WIFI in the rooms. The same for the airconditioning, the management had turned it of centrally despite a outside temperature of 25 degrees and a even higher temperature inside the room. The water pressure of the shower was low and the showerhead was placed in a bad way. The breakfast is very poor and of low quality, certainly not worth 16 euros per person. As other guests had also suggested in their comments, there are better places nearby the hotel to have a good quality/price breakfast.
Good location close to Avignon old town. Question 4 star status.Simple rooms not renovated for a long time?
Excellent staff. very polite and efficient. The Standard room (31) did not have a bench for the luggage, and the wardrobe was not big enough to hang a suit or a lady's dress ????
Stayed in a Junior Suite (4 adults) very roomy and comfortable and excellent price via Booking.com.Pay carpark close and convenient. Easy walk into the old city from the hotel.
Great location, friendly staff, really good value for money. Very quiet. Lots of good places to eat within a very short walk. Very close to the centre of Avignon. It was a shame there were no eating facilities in the hotel except for breakfast but it was November and obiously quiet.
The lobby is quite grand and visually striking. This hotel bills itself as modern and upscale but the rooms do not measure up. The desk staff was far from helpful, and did not describe any of the features of the hotel such as Wi-Fi, breakfast, etc. It was the beginning of November and our room was very hot, when we tried to use the air conditioner it only blew hot air. The desk staff informed us (at 2pm) that this could not be fixed until the next day and instead switched our room. No air conditioning was available in the new room either (I believe the hotel had disconnected it for the season) meaning we had to sleep with the door to the balcony open, which was not at all safe as the balconies were connected to every room on the floor of the hotel.
The price we got via Kayak They were very unprepared to handle the number of folks at checkin. Seemed unorganized..
Proximity to the majors sites of Avignon Comfort and convenient access to the hotel
Very pleasant atmosphere and helpful staff Some of the decoration a bit tired.
The hotel is easily accessible and has a public garage just around the corner. Close to the city center Air conditioning is centrally managed. Dials in the room have no effect at all.
Close to the center Most staff was not friendly
Closeness to cetrum of Avignon Payment of parking
The location was great. the hotel overall was quite nice with AC. The breakfast was delicious.
Great location and attentive, concerned staff. Perhaps the best dinning in the city. Very comfortable sleeping. Shower didn't have a curtain to contain the water, so it could get messy. Otherwise it worked well with good pressure.
The receptionist was excellent. Parked my car and had it out front in the morning. Good location. It was a little old and tired, but had character.
They were helpful when we asked to change our room The air conditioning was noisy
location Sterile uninviting atmosphere
Staff, location Bad shower
very good location, parking under the hotel why charge for private hotel park ?!
Convenience to train station
Convenient to bus and train station as well as the centre. I asked for a quiet room which they provided but it faced an alley and had almost no natural light.
The room was clean and well maintained. Location is very good, five minutes walk to center. Bathroom was very good. Breakfast was poor, boiled eggs had kind of bad smell and remained one day before I thought! Indeed no problem, nex day we just skipped the breakfast.
Easy access to Avignon by foot
Location was great. The front desk staff was outstanding, and the rooms were always clean nothing
One of the male receptionists at night was very helpful and smart. He can speak fluent English and I was very impressed by his courtesy. We requested about airport transfer vs. taking taxi / Roissy bus and he can clearly tell us the differences and further on recommended the best option which we followed as a result. His professionalism impressed us. One of the more 'senior / elder' female receptionists could not speak as fluent English as some of the younger staff and she was having difficulty understanding my question on whether I can use my metro tickets for RER (e.g. buying an additional ticket to go with the metro or not), and when I further prompted she immediately felt irritated and just told me to ask at the station.
I found the Hotels location to be excellent. The reception staff were very helpful and all spoke English. Some of the facilities were not good , but the Hotel was being upgraded which we could see and a lift is to be installed during the coming winter.
Location Could not use the bath as plug missing and water set to shower.
Close to city center, quiet.
Location right in the heart of Avignon. Staff very helpful. Dark and gloomy hotel with very basic accommodation and services. Rooms are very tired although resonably clean.
The attempt to create a truly unique atmosphere within th hotel. A truly Italien experience had been created in a French Hotel Situation and everything else was perfect
Very convenieint location and pleasanr staff Water for tea nede to be hotter
The location is very central and the room was relatively spacious. The breakfast was good. There was no parking available close to the hotel. The bed linen was stained and the room smelt like people had been smoking inside. There was also no lift in the hotel which made being at the very top with heavy bags difficult. I thought that the room was overpriced compared to other hotels of a similar quality in France.
Staff were helpful and pleasant. The location was good. The decor was truly hideous; chosen by someone colour-blind, surely. Made the entrance and hall seem dirty and dingy when it wasn't; and the pale green rooms looked as though they were mouldy - but were actually clean and comfortable on everything but the eyes.
cleanliness and excellent breakfast and modern and easy to find and close to centre and safe parking no
Nice Hotel, not very luxury but as you know, this kind of hotels are just to rest and sleep so it was ok.
Good location just off the payage and very easy to find. Safe parking almost outside the room was beneficial as one of our party was disabled. Very comfortable king size bed with good pillows. Modern dining room very good choice at breakfast.
For a 2 star hotel it was excellent value for money. The staff could not have more helpful. Breakfast (croissant & bread) was always fresh and decent coffee. Room was cleaned every day and towels changed daily also. Very impressed None
The lady who greeted us at reception and answered our questions was charming. I did not like the fact that the air conditioning would not cool the room and that the internet connection would not work.
We really liked the room - it was modern, clean and comfortable and we liked the attitude of the staff - warm and friendly. We though it was a bit odd having to go quite a distance from the check-in desk to the building which housed our room. Also the bathroom need a shower curtain.
Cleanliness; friendly staff; helpfulness. Beds were adequate. Room was a little bigger than some we'd stayed in and the shower was actually decent sized comparatively. We did check the guest reviews on the website (bookings.com I think) when choosing our hotel. Cost was also a factor. My only complaint was that it was difficult to find someplace to eat but that isn't the fault of the hotel. There are lots of restaurants in the old city but our friends are unable to walk very far and the parking situation in the old city is kind of tough. We finally found a parking garage that had an exit near the eateries in the old city and that was helpful.
Room size and the way it is laid out and the facilities excellent No
Hotel's parking and many others Nothing
Friendly and helpful staff. Only entering and exiting exterior gate when walking.
everything was good. Farway from City Center, mas there was no ploblem for us.
The hotel is located near a train station, a huge advantage. Room was very clean.
easy to get to from bus and train the beds were too small, I am 6'3", they were too narrow as well.
Nice hotel, a little bit far away from the city, better have a car.
Bathroom with blue lights is impressive. Location is good near the downtown. I enjoyed your hotel. None.
Location on edge of Avignon, good facilities, atmosphere and staff Better if buses back from Avignon rang later
hotel lobby and food was great . no elevator, they are in the mist of renovations . The rooms ; carpet walls etc need renovations. It was clean and we had no major issues.Tnot walk outside stone wall that surrounds hotel. We got the impression they was a lot of crime.
Excellent food, very comfortable room with all necessary facilities, staff friendly and helpful
The reception and restaurant staff were friendly and helpful. Easy access for the disabled
Nice hotel, a little away from the town centre, but still walkable Did not replenish toilet rolls, cups as generously as they should. However all resources were afailable on request.
All the staff were very helpful - we enjoyed our stay. The Hotel is not really walking distance (at least 30 minutes) from the city centre however there is a bus stop just outside the hotel and the buses run to time. We loved the pool and garden area.
Small and dark room, poor neighbourhood.
All the staff were extremely helpful, it was well run and had a very pleasant relaxing atmosphere
The hotel grounds and pool were lovely, the staff friendly and the food of good standard. However, the reception area and the rooms could do with being updated.
Fantastic setting, excellent facilities and tasty breakfast. No
The location in the centre of Avignon was excellent and there was a double bed. The bathroom was filthy, there was a hole in the wall, due to scaffolding outside a metal shutter had to be kept shut over the window for security so there was no natural light, and the hotel was dark and dingy.
Nothing! Room is very dirty. Bath room is in very bad shap and not functional. Carpet not clean and has very bad smill. I'had to buy my own air freshner!
Very helpful staff
in the main street, easy to go shopping and tour bad smelling in bath room, a little far away from train station SCNF
It's a great location, and good price Staff
The location was just excellent. It´s relatively cheap and it´s good value for money, even though it´s not a superb hotel. Clean, simple, nice staff and excellent location. Will stay there again next time in Avignon
Very nice, helpful staff, good location. The hotel is in a very nice nice old building, and the renovation will hopefully bring out the beauty of it again. Exterior of the hotel is under renovation. Room was clean, but very basic with tired, old furniture. Hopefully renovation will include the rooms as well.
Central Position with good view from my room
The staff was helpful and flexible with breakfast hours The furniture is very old, the pipes in the restroom made noise all night long and for many minutes after using the toilet. They decided to renovate the exterior while I was there and workers started pounding the walls at 6 am which of course disturbed everyone's sleep.
beautiful old building excellent restaurant good service scope for cycle hire none
Quiet , free and protected parking,very friendly and helpful personnel Though the food was good , the kitchen,due to the late season , only worked at reduced offer. Fot the same reason the bar had a tendency to close relatively early .
Inexpensive option outside of Avignon: easy, if you have a car (with GPS). The rooms had a bit of an odd smell, like too much Febreeze had been sprayed to cover up years of smoking but your nose does get used to it. Also, there was not hot water at night (luke warm) and so quite disappointing if you wanted a hot shower before bed. In the morning, however the water was scalding hot.
The hotel was clean and tidy, the hotel hired cycles which was an easy way into town and the food/wine at the restraunt was excellent.
Ideal place to be relaxed. The hotel is located on the island right next to Avignon with a swimming pool. In addition to sightseeing, you can enjoy bicycling in the area. Excellent food!
clean rooms,relaxed atmosphere,lovely food,good breakfast.very pleasant staff.
The owner/manager Jean Paul who was also the chef was very good. Very easy access into Avignon a surrounds. Believe the first floor amenities are being updated early next year. Lovely spot and in summer I think would be picture perfect, sitting underneath the vines having a quiet drink. We would return. Nothing really.
The Evening meal was exellent
The location was superb and the countryside around is wonderful for walking and cycling no
The setting and gardens are lovely. It is also (if you have a car) the perfect distance from the city to get in and out easily whilst enjoying peace an calm when out. The air conditioning in the room was superb (and almost essential in this area in summer).
Second visit to Avignon. Hotel location is perfect, right on the square. Very clean, large room, well appointed. Staff is excellent. The bath had some severe water damage to the tiles and this had not been repaired for some time.
location, friendly staff no
Location Smell of sewage
location too expensive no reception area/bar
A small, modern hotel in a perfect location in the heart of old Avignon. Good value and pleasant, comfortable, quiet rooms. Fancy coffee maker in room. Difficult to access by car and parking garages are not too close (not bad, though). We were upgraded to a suite which was really nice, but despite having an elevator, we still had to climb an additional 30 steps after we got off on our floor to reach it (with all our luggage, baby stroller, etc.). That was just for the suite, but most other rooms also require various numbers of extra steps despite being on the same "floor."
The staff were wonderful
excellent location and very friendly & helpful staff. breakfast is ok. Big variation in rooms & bedsizes. We changed room without a problem.
The hotel location is perfect and the rooms were wonderful especially when compared to typical European hotel rooms. The view of the square is a very nice addition to a great room and kind, helpful staff.
Location. Helpfull friendly clean. Cute
It was on the town square, so a great base.
The hotel is right next to a main road.
The pool and parking facilities
Clean and nice
Friendly desk staff., excellent parking local to avignon. Room carpet was filthy (even after moving rooms) otherwise the rooms was fine. The pool was dirty with a dangerous & sharp broken plastic piece from a water jet on the pool wall. Restaurent was expensive & breakfast hours supposedly finished at 1100 but closed earlier according to the staff on the day!.
Friendly staff, comfortable rooms.Very good access to the hotel by car, large parking lot. Nothing to complain. Very good hotel.
Everything ok, no troubles anywere. Breakfast is way too expensive
I've better experienced staying in other 3 star hotel in Italy & France. The room was small and ordinary.
Sunny, open, single storey aspect. Lovely shady patio area between the restaurant and pool. Lovely public rooms. Reception staff very helpful.
Enjoyed the swimming, the pleasant grounds, and mostly good meals. The only thing we didn't like was ordering a fresh fruit mixture from the menu and getting served a bowl of canned fruit pieces.
Being in an old mansion. Location. Winding stair in bedroom from loo/closet to bed. This is difficult to negotiate at night.So I can't recommend this room.
Quirky interesting hotel. Nice, big bathroom with big, full length mirror. Very good central position with easy access to the main attractions and staff were very helpful Limited facilities in bedroom which were a bit annoying E.G. plug points in inaccessible places, no hair dryer in bathroom as stated on details when booked, no bedside tables or reading lamp by one of the beds. The very, narrow twisting staircase to the mezzanine floor would make it difficult for anyone who wasn't agile to get to bed easily! Only really suitable for children/thin people. Was noisey at night meaning the window had to be shut so was then too hot in the room.
bathroom was sparkling clean and staffs speak great english, one person even speaks little Korean, great to hear~! location was great. my baby loves stairs in the room, it was little dangerous for one year old baby though. I didnot like the carpet on the floor. and they charged for my one yer old baby about 5.xx euro. it was not big deal but bad surprise. reception closed night till morning. they gave us code to use during that time. but after all, good stay. bathroom was very clean but no shower curtain so after shower a lot of water on floor.
Bathroom was clean and excellent and unlimited hot water - powerful, roomy shower Shortage of pillows, narrow bed, very small but cold room and every time we needed the room heater switched on we had to ask at reception
We stayed in a triple room and it has two separate floors (though not so spacious), which is good. The room was not clean, the bathroom has no shower curtain, there were bugs and ants in the towel. Only one fan in our room, it was too hot to fall asleep.
Ideal location. Helpful staff. Good value. Comfortable rooms with lovely hot water whenever needed. Good breakfast with excellent and plenty of hot coffee. We recommend it. It would have been nice to have had coffee making facilities in our room, but not having them didnn't spoil our stay.
Close to City centre Walls thin, could hear people next door and in corridor
Central Avignon for main tourist sites. Basic cost reasonable. Breakfast very expensive at an extrsa 8 euros per person. Difficult access if touring by car.
The room was So small...just enough room to getinto bed for one but hard for the second person.Noise al night in the next room.
There are no air conditions in the room. And it was very noisy in the morning.
I am disappointed, having booked this hotel through Active Hotels, that the single night stay by my wife and her friend was billed as two separate transactions on my credit card, thus attracting extra commission. I have heard of this trick before, it is usually to avoid a single transaction over £100 on a credit card. The check in and room have been ticked as poor because my wife tried to get into her room and the card didn't work. The existing occupant came out to see who was trying to get into his room. What a simple but stupid mistake.
Very good location,nice rooms Smeal on the hole
The location of hotel is just 1 minute from the “Palais de la Papes” and all the main attractions. Moreover it has an entrance directly from the public parking (you have a discount from the official price). The staff was kind and speaks a good English. The room was very quite. The room was not so big. The price is high. Sometimes in the hall there was a bad smell (drain?).
Very gool location, close to palace, 2 minute walk to town Square. clean rooms , good size comfortable bed Staff had quite a bit of diffuculty with english , not a big problem for us could be for some
Parking close to the entrace for 23 hours.Bed was comfortable They were having major renvation works and did not state this to guess, before arrival/booking. Losy minibar and no open bar services facility due o these works. No meals other tha high cot breakfast. No power plugs beside bed The cost was far too high - should have been a reduction due to virtually no facilities that Mercure normally offer. Moved to nother hotel next day for 30 euros less.
The location of the hotel was wonderful--mere steps from the Palais de la Papes. Parking was available at an adjacent parking ramp, a big plus for staying in Avignon. It was very difficult finding the hotel as the entrance is located inside the parking garage.
The location was excellent and the rooms were very comfortable and clean
Location Comfort Cleanliness No swimming pool
The beds were excellent, nice duvets and pillows. Nice to have a fridge. Great location for sightseeing. Bar area been refurbished since I last stayed there and looks much more modern. No milk or coffee was ever placed in the room - only teabags? Had to ask reception for coffee and bought our own milk. Considering the cost of the room this was playing real cheap. You get tea, coffee and milk in any decent budget hotel nowadays.
The fridge with things to buy in the lobby was well stocked. The breakfast buffet was very good. The bed was comfortable. The room allocated to us was overlooking the breakfast room so we had to keep our blinds drawn most of the time. We were next to the staircase on floor 1 (room 102) so we often heard noises of footsteps and the door slamming on the ground floor. Would not choose this room and you should not be offering it.
Nothing The atitude of the staff (female) was extremely rude.She spoke English well, and rude.She is the first person I've ever met in France.
The triple room was a fair size. The beds (the double & sigle) were short and a little uncofortable if you are taller than 5.7ft.
good location within walking distance of sites and food. bird noise in court yard and rooms. staff had very limited english and did not inform us of hotel hours nor provided security code for late arrival. hotel was generally old and dingy. needs upgrading. no detailed map provided to public parking but 40% discount for hotel guests was generous.
staff,comfort,& very convenient location n/a
Location exceleent for being in the hub of things. Not far from main attractions and more important a supermarket Air conditioning didnt work. One tiny wardrobe for 3 people and no drawers to place clothes meant we had to keep our tops in our suitcases.
Convenience of location. A bit run down and in need of makeover. lack of anywhere to park to unload
most things no elevator
The hotel situatated was in a great part of town. A five minute walk through the town square and you're at the Pope's Palace The power went off roughly 15 times during the night. It was a cold night so everyone had their space heater plugged in. Apparently the breaker box couldn't handle it.
The location was excellent, 5 minutes walk from The Palais des Papes.
Location is the only positive thing I can say about this hotel. this is a hotel where the owners have absolutely no pride of ownership. there is a sense that no money is put into maintaining and upgrading the facilities.