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Excellent Restaurant Excellent Staff
Valet service for 30 a day was best option for parking and staff was prompt. The furniture was ripped. Down comforter was ripped. Bottom of toilet was dirty. Room was by an alley so was a nosey Monday morning with trash pick up. No need for a Wakeup call that's for sure. And could smell exhaust fumes in room that morning as well.
Upon check in, Ashlie greeted us and made sure we were well taken care of. Our West Point cadet was to meet us and she saw to it that he would not have to sleep on the ground as wel were previously told by front desk when I previously called. A big hug to Ashlie for being so kind and making our stay very comfortable and easy.
Beautiful and comfortable hotel, staff was very accommodating and kind, good location
My only complaint is that the computers did not seem to be working in the office area. Otherwise, it was a great experience!
Attended a wedding held here at the hotel, that was great and held in the ballroom with cocktail hour on the mezzanine level, a beautiful setting indeed! Room was fine with a comfortable bed, location to the Inner harbor and Convention Center is excellent. Everything was fine.
Good, central location Rooms were comfortable and well equipped Bed was comfy Staff was friendly Noisy street, could hear sirens all night long
I like the rooms and the classy look. I was Here on business and went outside for a smoke break and in the middle of the night a few black men tried and rob me and I tried to defend myself and I was latterly jumped by a group and there was no one at the hotel that helped me . I can't believe they would allow such horrible activities and behavior in front of the hotel with no one there willing to help protect their customers. And than I asked for a security tape to see why and how it all happen and their response was they know nothing. How can you let such hateful and violent things happen as letting your customers get hurt and no one there to help protect the people who stay at the hotel. I see the staff and people at the hotel can care less what happens at the hotel or outside their front door. I can't believed they had the nerves to tell me I'm still being charged for the room for 3 days after the same night I showed up I was in the emergency room till the next morning and they had the nerve to still charge me . I see the hotel people can care less what happens there as long as they get their money . How can the hotel let such horrific things happen in their presence and expect for people to feel comfortable renting a room there . That's the worst experience I've ever endured staying at a hotel. I was in the emergency room with a broken nose and broken rib cage and no one wanted to help me . They practically just looked the other way. If that's how hotels operate and let their customers get hurt and possible killed than I will never rent and or be a client for that hotel ever .
I liked that we could get place to place with no problems in our car. But it wasn't anything too special. I didn't like the rude valet people I didn't like the bed or the room I didn't like that they came in our room without asking did we want it to be cleaned. I would have rather stayed at The Ebassy Sweets in Baltimore I could have splurged and gave them that extra $100 and would have had a better nights rest. Also I didn't like that you could hear the street people yelling outside of room 1018. Over all I would not stay here again. THIS IS A ONE NIGHT AND KEEP IT MOVING TYPE OF HOTEL!
The architecture of the building was stately and held historical significance, while the interior had many, stylistic, and modernized updates. The foyer and main lobby were visually stunning. The parking attendants were helpful, and the overnight fee was only fifteen dollars, excellent for the city. The room was clean and comfortable. We went to our room to discover that it was not the King Deluxe room that I booked online. I was informed that the booking had not come through as a King Deluxe; I verified that I had been charged for the King Deluxe. The gentleman from the front desk apologized and offered to change the room ; I declined since my wife and son were already settled. He did give me a credit to the restaurant.
Staff was excellent as usual
Lobby space, staff, food options all excellent Rooms are old but clean with excellent bedding and sheet. 3 star bathrooms but clean. Fine maid service.
Nice hotel in a great location - easy access to the inner harbor! Nothing
After paying over 300 hundred a night, they ofer you a view upgrade for an extra 40 a night, which is fine is a beautiful view of the harbor, but you have to pay an extra 30 dollars a day to park your car. And when I ask the offer me the internet for free but since the person that checked me in was not there they tried to backed out of it saying that there was no way they could give it to me for free because it was 15 more a day. The people at front desk were very, very rude. Except when you are checking in and they are trying to sell you something.
Location was perfect We needed a new remote control for tv and staff ca,e up immediately. All staff was by friendly Our room desperately needs new mattresses. 11018 as soon as you walked in you could tell because of the lumps. Everything else was wonderful.
Ok. Busy weekend. Crowded elevators and lobby.
Clean rooms. Accomodating staff. Let me check in early.
The view in the room, the room's cleanliness; the design, the staff , the convenience re :parking
Convenience and quiet Distance from elevator to rooms is excessive.
The location was great. Across the street from the harbor. The staff was helpful and friendly.
Great location! Welcoming and very helpful staff! Large & Clean room. Will definitely stay again. Can't say anything bad about our stay.
Location Served purpose to watch a ball game at Camden Yards Upon arrival was told not to unload bags..had to park in parking garage (hidden $20 more dollars) and walk bags in a long distance. Check in staff not friendly at all. In house bar staff below average attitudes.
Convince to the ballpark and surrounding waterfront restaurants Nothing really to speak of
The hotel itself and our room was clean and nicely decorated. Our room smelled clean and inviting and it was also quite spacious with a great view even though we paid for one of the more inexpensive rooms. The only negative part of our experience with this hotel was that the air conditioner in our room wasn't working properly. It got really hot over night during our stay and we couldn't get the a/c to turn on, not even the simple fan would work. We paid about 150.00 for this nice room and would have expected something as simple and necessary as the air cooling system to be functioning. We slept through the night with no covers and feeling uncomfortably hot.
Convenient location Hotel was okay for people it serves
Staff were super friendly and nice. Our room was clean and comfortable and our view was great! Nothing
Friendly and helpful staff. Rooms are a bit outdated and a little rundown.
Room had plenty of space, bed was comfortable. Very clean hotel and staff was very friendly. No outlets by the bed. No complimentary coffee in lobby. I prefer to stay where breakfast is included.
After reading some of the reviews about the AC and readiness of the rooms, I called ahead and made sure everything was working because this was my 1 year anniversary. When we arrived, everything was in place, they gave us a high corner bedroom, and Matt gifted us a complimentary bottle of Champagne! It was a very pleasant surprise for us and really helped make a great evening. The pool was closed and it was a great day for it. They night staff wasn't really prepared for addressing common needs such as getting amenities.
Staff was awesome They told me water was going to be turned off from 9:00 til 1:00 which was okay cause woke up in the morning to go to the aquarium came back around 6:00 and still no water. When the water did come on had no hot water.
Very pleasant staff, very spacious room, the room was extraordinarily clean. I'm glad I stayed there I'm told the facility will be upgraded which will be nice. Still, it is very nice for the money I paid to stay there. It was nice having a continental breakfast. The lady coordinating the continental breakfast is very cheerful and pleasant. Good value. I hope to stay there again. nothing. All was fine
Staff was extremely helpful and courteous. The breakfast options were limited.
Location There was no hot water and wifi does not work
Stayed in a huge king bed room. Lots of empty space that could have been filled with a couch and coffee table with the TV in front of it. But they chose to place the TV to the right side of the bed making it awkward to watch. With this tiny one person mini couch directly under the TV. ..What the point of that? The front desk staff need a little more training. And a button or something indicating that they work there. They're all in regards clothes. A guy looking to check in thought I worked there when I went down to see what was the hold up on the extra towels I called down for 2 hours prior.
- location and fun atmosphere - nice tv - great amenities like bikes to rent and live music - easy to book - awesome soap in a very large bathroom - tile floor in bathroom with no door to bathroom and hardwood in entrance and around the bed. easy to clean. - made to look modern and minimal - GF claimed to be bitten by bed bugs. - The potatoes with the RL breakfast were soggy and the egg whites in the skinny scramble were under cooked. - closet was odd with downward sloping hangers too small for business jackets, no dressers. - too few electrical outlets. in order to charge your phone you had to place it under the tv all outlets next bed were overloaded with phone lamp and alarm clock.
The urban element There was limited hot water in the shower at times. Having some sort of room service would be nice.
Large comfortable room. Friendly, helpful staff. No closet, shelves or drawers, so no place to put things like laundry out of sight! No desk (although when I inquired they brought up a small table and chair that worked OK). Instead of the Murphy bed (which I had no use for) I would prefer a desk and dresser or cupboard.
I liked the bikes for use, the game room, the lounge/cafe/restaurant. I also appreciate the stage for community engagement and fitness room. The room itself was small but had a large, luxurious bathroom. It didn't have a business center. I had to ask the front desk attendant to print items for me. Parking was additional and somewhat expensive.
Loved the decor and atmosphere!
I couldn't have asked for more from the Red Lion. Gorgeous rooms, wood floors (a HUGE plus for me because of my allergies), a shockingly short walk to the Charm City Circulator's Purple line, wonderful and warm staff who go beyond the call of duty, and all for a very low last minute price!! I am also very picky about hotel beds as I have a bad back but this bed was everything I wanted. Not to mention all of the communal amenities I simply did not have a chance to check out because my trip was short! There is, apparently, a 24 hour gym and the lobby seems to be a wonderful place to relax, socialize, and create a sense of a hotel community. The Red Lion seems equiped to foster vacation friendships one would expect of an extended resort stay on an island somewhere, despite the fact that it is located in the heart of Baltimore. If anyone I know ever needs a hotel in Baltimore, I will insist they stay at the Red Lion. Honestly, my only qualm was that I only booked a room for one night. Had I known how wonderful my accommodations would be, I may have extended my trip! Oh, and a full body mirror would be nice, but its absence was in no way a deal breaker.
Great price for the location and on a weekend too!! Room was facing street which was very noisy for 6am- 9am on a Saturday, trash pickup, street cleaning and another loud construction truck nearby but otherwise no complaints on behalf of the hotel staff or facilities!
We really enjoyed our stay. The layout and design of their "lobby" was very modern with an industrial twist to the decor. They don't have the typical imposing front desk. Instead staff meets you at the door with a tablet and checks you in. The elevators are extra secure with room key only access. There is valet parking which is extra, but well worth it as we would have spent the same or thereabouts at a parking garage. Our room was amazing and nicely decorated. Excellent bed, excellent shower, but next time we will bring a cooler. Our room had a great view and was very close to the venue at Rams Head Live where we were headed. The next day there was a great band playing in the lobby so we stayed longer for that too. Most of all their staff was incredible!!! They were always friendly, knowledgeable, and ready to do anything for you. That includes the maid in the elevator who gave us the history of the building and the head engineer who was helping out in their great bar/restaurant when they were way overloaded with people. Great experience from beginning to end. We can't wait to come back.
All staff were extremely friendly. Valet (Jody) went above and beyond to assist and always had a smile on his face. Decor is appealing and modern, the rooms were spacious and nicely done. Pets are allowed however if you are traveling without a pet you would never know dogs are in the building in regards to cleanliness and the occasional bark. Close proximity to all attractions. Elevator security features were a plus. Would definitely stay again Bedding had stains, no mini fridge or microwave in the room, check-in a little awkward
It was a great hotel with an interesting history. It was in a good location within easy walking distance to waterfront destinations, the convention center and the subway is across/down the street too. The bathroom and hotel room was really spacious. We would stay there again. Really the only thing my husband and I didn't like was that the shower doesn't have a door only a partial glass wall, but it was no big deal.
I liked the location. I had booked a deluxe king room and prepaid. When I arrived I was told that there were no more deluxe king rooms available and the only room available had two beds and bunk beds. Confused I showed the gentleman behind the desk my conformation with room type and he told me that there was no guarantee on room type. He was rude and said thats all they had and if I didn't want it I could stay somewhere else. When I got into the room, there was an entire wall with a dog mural staring at me. The room wasn't clean, carpet dirty, hair in sink, then I walked into the bedroom and it is the strangest decor I have ever seen. Hip doesn't mean nothing matches and the most unattractive color palate ever! The furniture was visibly beat up, scratched and marks all over. The wall had multiple black marks all over and the toilet was running. I put my things down and headed to the front desk before leaving for dinner to advise them of the running toilet. Upon my return 2 hours later, as I opened the door to my room and the toilet was still running and I went to call the desk. My room was facing the the windows of other hotel rooms and I found myself rushing to close the curtains because a man across the way was watching me and being "self serving" - not the hotels fault, I know, but very creepy none the less. I wet down to the desk to ask about my toilet and the new gentleman at the desk said he had no record of my earlier complaint and there was no one from engineering to be able to fix it. I asked for another room and he said there weren't any, so I went upstairs and promptly checked out at 12:30 am, off to find another hotel. I asked not to be charged, but since I had prepaid, he said there was nothing he could do.
the staff was fabulous!!!he room was great exceptfor the lighting.There was a great chair to read in but no lamp there.Te room was too dark.Other than that, it was great.
The Monaco was located in walking distance to the inner harbor and the subway line was across the street. The business center was on the pricey side.
Very helpful staff, great, clean and cozy room. We appreciated the rollaway, which was really far beyond the cot-like thing we had sort of expected (we added another person to the room after making the reservation, so knew it would be tight). We really appreciated the help with that and with extra toothpaste/brush. Thankful that quality is always high across any Kimpton hotels I've stayed at. It seemed like it would have been helpful if there were more staff on-hand at peak times for check-in, etc. Staff was great and helpful, but having worked at a front desk, this one seemed like it could have benefited from a few more people.
Clean, rooms are huge, bathroom was great, so many both towels! It's still Baltimore... You can walk to 7/11 but still be mindful of where you are at.
I was attending a conference for most of the trip, and my partner also joined to check out local sites. It was a decent location within walking distance to a number of good restaurants and museums. The room was somewhat small and the floor appeared to not have been vacuumed in a while (as noted by the dozens of small beads that were from a bracelet of a former inhabitant). I find the sliding bathroom door to be somewhat unusual since it didn't allow for privacy in the slightest. Lastly, we had to go to the front desk once a day to get the room key cards re-magnetized, so that we could enter the elevator to the room and our room.
The free coffee in the morning and yoga mat in the room. Had to request coffee in the room. I wish you could do that when you book the place so it's there when you check in.
The staff were great - so friendly and helpful. The hotel room was clean and beautiful, and very unique. Awesome shower, and overall we loved it.
Classy building built in 1906. Rooms nicely appointed. Top notch service and friendly and helpful staff. Closet doors stuck. In-room safe didn't work. DIYers would not feel too comfortable here.
Everything!! No problems.
Location and staff were very friendly and gave recommendations for local restaurants. Our room keys for some reason kept giving errors, they would alternate so we would have at least one working key at any given time. So the staff was very used to seeing us.
The bed, the kitchenette, the temperature control, the quiet; the breakfast buffet, the staff.
I've been to a few Embassy Suites, I enjoy a few drinks, best bar staff and cocktail offering I've experience at an ES. I never made it to the breakfast. I didn't want to spoil my appetite for the nearby Vietnamese food, it was sooooo good. The snacks at the manager's reception were disappointing. Couldn't adjust the temperature in the room. There wasn't a fan in the bathroom... All minor stuff really, would definitely stay there again.
Gave us the wrong room but charged us for the other one. Terrible customer service!
Good breakfast, suites are spacious and not that expensive.
Complimentary drinks, great breakfast, staff was excellent People smoking outside the door, is disgusting
My overall experience was okay but the parking was confusing. I would've liked for my parking to be free for staying with the hotel, especially because the rooms are pricy. I stayed at the Embassy in Philly and for $50 more I had a balcony, an extra bed and a larger living room area. I think this place is only valuable because of the location. I was able to walk to the lounge my boyfriend and I went to so that was great, was only seven minutes from our destination. There's not many late night food options though, we ended up driving to IHOP around 1 a.m. and it was a 20 minute drive.
Exceptional quality suite Beautfiul furnishings Impeccable front desk and staff service Not as close to the inner harbor as advertised
Stay was FAB - U - LOUS! I had read other reviews and would agree. Clean, spacious rooms. Cable plus. nice towels. Food from restaurant was good. Polite, speedy check-in and out. Gym was current. Slept so good, I missed the breakfast. I heard it was great too. Only suggestion, would be wifi included.
Staff was accommodating, polite, professional. Rooms were spacious and comfortable. I would absolutely stay here again and highly recommend it.
Nothing. I will not use this service again. I made this reservation in early October 2016. I arrived there at 11 pm on April 26 only to discover that the hotel is CLOSED for renovations. I received absolutely no notification and spent two hours on the phone trying to resolve and find appropriate accommodations nearby! This is so unacceptable, and I will not use this service again to book.
Great breakfast, close proximity to the inner harbor AC didn't work very well, and the tv in the room was strangely placed where you couldn't watch it from the couch or bed
Days Inn is crossing the street from the Convention Center. It has lots of food places nearby. Also, Cardem Yards is 3-5 minutes away (walking distance). Location is perfect for a walk. Furthermore, Light trail from the Airport to Cardem Yards is just $1.70 per person, or so. The tub didn't drain. However, staff were addressing the issue the day we left. Apparently the situation was happening in the whole floor. Dispite that, the place is great value for the money.
Friendly, and helpful staff. Loved the attached grille. Small bathrooms.
Person that checked us in was the best . Location and price was very good . Also food and bar were tops. Room was so hot , turned the Ac on and would only run for about 3 mins every 30 mins . Also fool by unit was wet and bathroom floor had water all over it had to put towels down . Room number 230 . Next morning coffee bar, lady working was sick coughing and not washing hands manager toll her to close after my order. Small things make big deals .
I liked how convenient it was to the Baltimore M&T Bank football stadium and was in walking distance, making it easier for me to save money. I did not like that the parking was $28.
Great location, close to inner harbor. Friendly and helpful staff. Great price.
This "Days Inn" is in very good condition. The lobby is beautiful, The night staff are kind and accommodating, And the room is well equipped. I do not feel like I was properly informed of the $26 parking fee. Had I known this i would have stayed somewhere else. Also there was a faint smell of cigarette smoke in the hallways in a non smoking section.
very friendly staff, clean room, comfortable very crowded, hard to get an elevator at certain times due to large crowd
Good location, friendly staff, everything was kept clean, room was clean, and beds and pillows were quite comfortable. Parking in the garage is 29$ a night/car which is no discount off regular garage price. It doesn't need to be free but it's way too expensive.
Location Tiny bathroom
Convenience was the main thing. The restaurant had an adequate buffet. Much cheaper than most buffets in the Inner Harbor. The staff was friendly, helpful and engaging. The rooms were clean and roomy. The cost was very good. I booked these rooms on Booking.com and they cost me $112.00 per night per room. There was nothing else comparable in the Inner Harbor close to that price. I stayed three night and the parking cost me $84.00 for that time period. I thought that was exorbitant. Everything was fine.
Liked that all the employees I came in contact with were very friendly and helpful. Except for the guard in Saturday morning when we arrived. Was not very friendly. Watched me park get out of my car walk to the hotel door then said I could not park where I parked. I had parked where if said guest parking for 15 minutes. I did not park where there was a sign specifically reserved for a certain person. I told her I was not I that spot. I said there was nothing posted but she said had to move anyway. My question is why would she watch me park get out come to the door then tell me to move. Other than that I was very satisfied. Room a little small. But not an issue.
Convenience to convention center No continental breakfast
Perfect room for the money spent Police sirens sounding off all the time
Very satisfied overall, especially with the breakfast and the coffee station that was stocked at least until 5:00 PM. Room was very spacious, and comfortably held three of us. The key car I had quit working four or so times over just a few days, which was frustrating.
Room layout Business set up (wi-fi, printing) Convenient location Staff is cheerful Valet is great, but call down in advance
Plenty of room
Staff was helpful in recommending eating, transportation, directions. Just genuinely kind and helpful. Breakfast was expensive and poor quality.
I love the pool and sauna. I love the bed sizes. I like the courteous guest services and front desk employees. Best swimming pool in the national capital region. Hands down. I did not like having to pay $25 for a night of parking and I absolutely did not like paying $16.95 for a buffet breakfast that was literally the same quality as a normal buffet at a days inn or a budget hotel. I would pay for a breakfast if it was a decent breakfast, but this was really substandard. Dry hard muffins, a toaster that was not working, dry dry plain eggs, fruit that looked old. This breakfast needs to be free or the menu and the cooking changed immediately.
Bed was comfortable, location was convenient. No hot water from the sink.
The staff was excellent, beyond polite! Best room service breakfast ever.
The location was great, staff were nice, and all basic services and amenities were in place. The building's age is starting to show (lost an elevator bank for half a day during our stay, leaving 1 public elevator and 1 service elevator to serve 12 floors of rooms). Parking price is $25/night and parking keys aren't always coded properly. Cheaper parking might be available at nearby garages (saw some at $20/night). Room price was absurd because of I stayed during a convention weekend, but even considering that, the costs were pretty abusive ($400 a night is a prime Times Square price; Baltimore should never command that sort of fee). Most of the Inner Harbor hotels were charging in that range, and prices for convention weekends are now steep enough that I'll be looking to stay off property, then drive in/garage my vehicle to save a couple hundred bucks a day.
Proximity to ballpark.
Was impressed with the room for cost. Staff was helpful. Parking was expensive and low ceiling No breakfast.
Good location. Safe. Room was fine The lack of an included breakfast and the fact that the buffet was 15 bucks. Seemed a bit steep.
Location was perfect. In walking distance to anything we wanted to see. N/a
Friendly, efficient staff. Nice restaurant and bar. $25 a day parking charge.
The hotel was in a great location and beds were very comfortable. I booked the hotel because it said kid friendly. After reviewing the website, I realized there was nothing to keep kids entertained. I tried to cancel but was told no refunds. We decided to make the most of it. My 5 year old was going a little stir crazy in the room so we decided to walk around. He saw an escalator and would go up and come down the stairs. I was told he was not allowed to do that. I figured it was high up so they didn't want him to fall down. We went to the other side where there was only 4 stairs. Again I was told he was not allowed to do that. He wasn't running or bothering the quests. I could have allowed him to run up and down the hallways (which I thought was inappropriate) to let out some energy, but decided going up and down the stairs was a better option. I felt as if my family was not welcome. Why label yourself kid friendly, when you prefer not having kids there. I was truly disappointed.
Close to Convention center. Great renevations. Comfortable room. Used to have a really super Buffet. Now its good but pretty limited; no smoked salmon or other higher quality items normally expected at an upscale facility (with an upscale price of $19) & provided by its competitors. Also, I was charged for the room (interestingly at a lower price than I paid to Kayak) as they had no record of the prepayment! I called HotelBeds and they are working on it.
Clean rooms, comfy beds, ideal location to M&T Stadium and Inner Harbor
Location to Ballpark and Stadium Hotel is seriously showing its age inside and out.
It was a nice place to stay, nothing extridinary. The acoustical value of our room was horrendous. We could hear our neighbors conversation. Could also hear people's conversations in their rooms as you walk by the entry door. Even heard a couple having relations walking by their room. We won't be staying there again.
Good rooms, not on the harbour but near it,
We really were so pleased with this hotel. Very reasonable rate for such a beautiful hotel in a wonderful location with a great view of the harbor. Also, although we didn't use the ferry it was so convenient and I'm sure if we had stayed longer we would have taken the ferry at some point. Everything was great. We'd actually be willing to pay a little more to have breakfast included. That's always such a perk and my family loves having breakfast in the hotel. They prefer not having to go out and search for a breakfast spot, but honestly, we're just not willing to pay the $12.95 a person for the breakfast that was offered at this Hampton Inn.
Very close to all attractions breakfast was awesome
We loved how close it was in walking distance to the inner harbor. The breakfast was fantastic! We loved our stay. The staff was so nice, and the hotel was beautiful. Just that we were in a room near the elevator which isn't ideal when you are trying to put little ones to bed early, but that is an easy fix of just requesting a room away from there.
in their complamentary letterthey mentioned the shuttle charge from airport is 43$ but in reallity it was 90$,the breakfast so traditional and not much items to choice
The breakfast buffet was large and clean. Fresh options and heavier breakfast items both offered. The oatmeal and juice bar were a nice surprise. All the employees were very friendly and helpful. Unfortunately there was road construction outside the hotel and only being on the fifth floor, it was easy to hear.
The desk staff couldn't possibly have been more helpful. They noticed a tired traveler and didn't let him make any serious mistakes. The room was large and spacious, and the temperature was perfect.
The staff was very courteous and dependable. The room was very well maintained. I enjoyed relaxing in the waiting room.
The bed The view and cramped hallways
The only thing positive I can find to say about this hotel is that it wasn't infested with bugs. I'm still not sure why, given the complete absence of cleaning services. Room was need of repair: door deadlock wouldn't latch, shower door replaced by curtain held by pipe clamps, broken towel rack, peeling wall paper, sticky floor and elevator. No cleaning service for entire week. Took 24+ hours to get broken glass picked up, small shards still in carpet. Desk staff inactive and indifferent. Wifi slower than a fax machine. Would not provide alternative room nor offer refund.
For the price, the place was clean enough, close walk to the harbor and fine for a few night stay The facilities weren't great, particularly the hot water was lukewarm at best
Pretty dumpy but for the price it is understandable. Everything was working in our room but the beds weren't very comfortable. Some makeup stains on the towels and it was located in a sketchy part of Baltimore.
The hotel staff were very pleasant and polite. The condition of this hotel is poor. Light fixtures broken. Elevator not in proper working order. The bathroom still had shampoo bottles from the last guests on the top ledge in the shower. The bed was comfortable. The pillows were aweful and small and lumpy and old. The whole place. The staff is very nice.
The beds were comfortable, but also had no Comforters. The rope light flickering mood wall was cool to look at since a previous guest had smashed the TV and it didn't even turn on. The sink didn't drain, there was no climate control whatsoever (there was a programmable thermostat in the room, but I don't think it was attached to anything) so, would advise against staying here late may- early October unless you like sleeping in extreme heat. TV was 100% broken, but luckily the wifi worked so I could watch Internet TV. Staff did 0 to change anything. I'm really surprised Best Western has their name on this place. As a traveller with low standards this place has exceeded them. Don't ignore the reviews like I did. Or you too will end up brushing your teeth in the bath tub.
Staff was fantastic for all that my group put them through (we needed several extra blankets and towels, realizing this in two trips). Room was quiet, but only suitable for one adult. Staff was also kind enough to call a cab for us when we were running late so the cab could meet us when we got to the lobby; this ended up making all the difference in the world. Room was VERY small, there were small blood stains on the sheets and one of the pillows, wasn't crazy about the air conditioner in the room, bathroom had NO circulation whatsoever (so after a shower it was too humid to breathe) and bathroom door was as creaky as something out of a horror movie, so it woke everyone up whenever someone had to take a bathroom run in the middle of the night.
I Love The Presentation Of It All..... The Flashing Lights On The Headboard Was Awesome.... It Made Our Stay Romantic, Sexy And Was Something To Look Forward To. The Water Didn't Really Get Hot.
That it was close to the royal farms Arena for our concert The place was run down, I never though hotels like this existed. Some doors wouldn't close all the way or lock. The front desk said that if our room wasn't clean they would have to move us to a different hotel??? What? I booked my room a month in advance. My wife and I had friends staying also and when they got to their room the front door was broken so it wouldn't close or lock and the room was still dirty. The elevator had a mind of its own and wouldn't even goto the floor you selected... Press 3 it will take you to 6. This place is not for anyone to stay at period. Spend the extra $15 and go somewhere else.
No elevator service for my whole 4 days' stay and I stay on the 5th floor No new towel for 3 days The TV remote control is not working and the front desk promised to fixed it but it never return No battery in the thermostat and battery is not available in front desk One card key prepared for two customers None smoking room but cigarette butt on stairwell Strong ammonia smell in stairwell etc
The hotel and rooms were clean. Very close to all major downtown Baltimore venues including the Convention Center, Aquarium, Inner Harbor, etc. Rooms are small. Location is a little rough. Travel with a group for safety.
Nothing Elevator didn't work you had to take the stairs, sheets on bed had stains on it, window looked out onto a brick wall approx 6 inches away, alarm on door went off every 20 seconds. The guy at the desk was nice he refunded our money and told us he didn't blame us for leaving
I liked the look and feel of the property and the staff was friendly and accommodating. The $25/night parking was steep compared to other properties.
Cozy and convenient to all of downtown Baltimore
Full kitchen. Good breakfast Housekeeping service. Carpets were dirty.
Great hotel ,great spacious rooms. Did not appreciate the very very slow Internet connection.
The room felt new and clean. The staff made us feel at home. The quality of the included breakfast food could have been better.
Location for us was perfect
The ONLY bright spot was the fact that a lady named Sharonda actually made us want to stay there, suggested and AND DID something to make us stay. Otherwise, EVERYTHING was bad. We would have left if it wasn't for Sharonda. Breakfast wasn't ready on time, Linda was completely unaccomodating, linens were never changed in 8 nights, cleaning was minimal, the water pressure was low, they gave a key to our room to someone else, there was MOLD on the breakfast sandwiches for breakfast, the toilet seat was broken and the laundry area beside the gym had people's old clothes that were NEVER removed and were out in view, thrown EVERYWHERE.
Loved the room-extremely comfortable bed, smart design, bright and fresh. Loved the staff-no nonsense, friendly, helpful, wonderful smiles. The ice machine directly outside the room-very minor irritant from the noise when ice was dispensed. $32 Valet parking per day through the hotel when one can park in the St. Paul St. garage only two blocks away for a fraction of the cost. This was disappointing because the third party through which the room was booked indicated the hotel provided parking but did not explain it was Valet for $32/day. The hotel does not validate parking in the garage.
Location was great, staff was friendly Room smelled of smoke, even though it was supposed to be non smoking. Otherwise the room was very nice.
Location Destination fee
The hotel is a fun place to stay. The staff treats you like you're part of their family. The staff wear their own clothes, and the casual atmosphere is very friendly and welcoming. We didn't know that we had a microwave and refrigerator, or a hot breakfast buffet until we got there. It was a nice surprise, and we took advantage of all three. We will definitely stay at the Brookshire during our next trip to Baltimore.Special thanks to Yolanda at the front desk!
comfy beds good breakfast smelly
I'm not giving a poor review because I stayed there. I was not able to make it to Baltimore that day. I was not able to get a refund. We were not able to make it to Baltimore that day.
bed was soft staff was friendly the breakfast was basic, should not say hot breakfast
The location was perfect walking distance to the beautiful inner harbor. The view was great only because we were on an upper floor....our friends stayed on floor 2 and had a horrendous view of an old dedicated balcony. The accommodations were nice and staff was friendly. Our floor in front of the fridge in our room was always wet. The bathroom was pretty outdated and the fan in the bathroom had no purpose what so ever it was there for decoration and to make noise. Was upset that our room wasn't ready yet we got there at about 3 and did an early check in and said what time we would get there to ensure there would be no wait and we had to wait until 5oclock.
I was very pleased with the location of this hotel it is just a short two block walk to the harbor. The room was comfortable and the kitchenette was nice to have available although I did not use it. It is definitely decorated in a trendy style which was a nice change from your typical hotel. The other people staying there were mosly young couples. The hot breakfast that was included with our stay was great! It was a nice selection of items. There was very little I didn't like but I did not like that there was no iron available in our room. There was also no towel bar on which to hang our towels. I would have preferred that the bathroom be a bit cleaner (the tub was stained and there was dust in the corners).
It's a block from the harbor. The rooms are huge, clean and modern. Very quiet and comfortable!
Room was clean and comfortable. Helpful staff. Great location - a few minutes walk to the harbour and the aquarium. The building used to be a bank from the 1900s and they have retained a lot of interesting features. Great selection for the included breakfast. The only parking is valet ($35 per day). On the last day (a Sunday) we went to breakfast an hour before it was due to end and there was no coffee left. We were there for 30 minutes, but it was never replenished, even though I and was told more was on its way. This is a minor annoyance. I would stay here again.
The hotel staff changed my room when I brought to their notice that the water pressure was too low in my room. Very limited breakfast options for vegans and vegetarians Hot water was a problem. The water pressure was low at 5th floor and the water was just luke warm. Very limited breakfast options for vegans and vegetarians.
Large Rooms, great breakfast, friendly staff, clean, quiet, character
If you intend on not spending much time in the room its a perfect spot from which to explore Baltimore If you intend on spending any extended period in your room this will not be value it appears to be. It is decrepit, and the adjective has never found a more fit descriptor
cheap you get what you paid for. dingy rooms. flashy on the outside, very bad interiors. lights are poor. Wifi is also so slow. when asked for a reason, I was told to use the free wifi off the street(downtown wifi). breakfast has rotten apples, poor quality yogurt. The restaurant closes unusually early in the evening. There are so many homeless people roaming around the hotel building. Felt extremely unsafe. not good for families at all.