Would you like to save as your currency permanently or for this visit only?
Absolutely great Cold water in the bath monday morning, but it was advised in advance
Everything about the hotel.. The location was perfect for us not so far from La rambla and the city center -Plaza Catalunya- (about 2 min walk to reach the begining of La Rambla) and the tourist bus has a stop station just infront of the hotel door + their was a very close metro station L3 just at the begining of La Rambla. Nothing really. And I'm planing to stay their at my next visit.
Breakfast; wheel-chair-accessibility in my 10 days at the hotel i was able to open without help the door to my room only one time.
The greeting upon arrival at the hotel was excellent. The staff were extremely friendly, and the room itself was very clean and comfortable, if small. The location is good. Access to the centre of town is via a very pleasant walk up Las Ramblas. It is also an equally pleasant walk along the promenade which is just next to the hotel. All the rooms have kettles. Upon plugging in said kettle I received quite an alarming electric shock followed by a loud bang, sparks and smoke coming from the plug socket and a consequent power cut in the room. Whilst I accept these things happen as electrical appliances get older and need replacing, what alarmed me was the total lack of concern on behalf of the staff when I notified them that of what had happened, and of the fact that I had actually been electrocuted in their hotel room. In fact their only response was to send up a handyman to replace the kettle and reset the fuse. I mentioned what had happened twice at the reception desk and quite frankly other than showing some slight surprise they couldn't seem to care less. Another disappointing factor was the view. Many of the reviews, and indeed the website boast a fantastic panoramic view of the Barcelona skyline, whilst in reality the view, even from the 8th floor, consists of a massive pylon (which sits directly in front of the hotel) and an average vantage point of the Barcelona skyline at best.
Nice, well furnished rooms. Good bathroom. Choose this hotel partly because it was announced to have a roof top pool. Now it turned out the pool is about 5x3 m and less than a meter deep. Disappointed about this!
Smell was disgusting all over the hotel
We have stayed 4times at this hotel and everyone is very helpful we really enjoy staying there for comfort Location Hotel staff its wonderful
The staff were helpful and very friendly
perfect view, nice room, balcony, swimmingpool,everything
The hotel is ideally situated at the bottom of the main road leading to all the shops and city centre. You can walk to most attractions and the night life is amazing. The bathroom in my room was amazing too with luxury bath and shower. The hotel staff are very friendly and will help you with anything. I would definitely stay there again. Spotlessly clean! Take some teabags as you only get 2 per night with powdered milk. Breakfast was extra for my stay and eating out is a lot cheater than the hotels food. But the hotels food is excellent as a last resort. Just minor issues, other than those I have no real complaints at all about the hotel as it was amazing.
lovely balcony with view of harbour. Huge bed. Very clean. Nice bar. 5min walk from Ramblas and 10mins to beach. I'm booking again for next year. Not the worlds greatest shower, but nice bath and bathroom. Oh, and don't binge on the mini bar...predictably extortionate.
breakfast, room, location, cleaniness
ideal location, just one block away from playa de catalunya. Nice modern hotel
The location of the hotel is perfect to visit the city We were given a smoker´s room when our choice was non-smoker. It was disgusting because of the smell in the room and also to be sorrunded by ashtrays all over the place
The hotel is very well situated, right above the Plaza de Catalunia, away from the noise of the Rambla but still just a few minutes walk. The neighbourhood is very beautiful, good restaurants in the street as well as some amazing artwork in the street. The hotel room was very nice, even better than on the photos on the website. Beautifully decorated and the beds were comfortable. We had a great view from our windows and the view from the 11th floor, where the swimming pool is, was amazing. Though the hotel isn´t very cheap it was worth every penny! The air condition could have been a litle bit cooler.
the rooms were clean and we loved swimmingin the pool
Very nice location, nice hotel, good breakfast
the location of this hotel was excellent,the veiws from the roof top pool where breath taking.all staff where very helpfull. a great base to enjoy barcelona will book again when we return. the price for breakfast most guests we found eat out.
Location is superb. Walking distance to many of the tourist sights and shopping area. Easy access to metro and buses, and taxi stand is right at the corner. Spacious and Clean Room. Staffs are willing to help. Tapa bars nearby are also nice.
the location is very good the standard room little bit small , the room servise took my personal towel and i ask for it but they didn't return it back !!
Location, luxury room, service They increased the fare almost double due to a soccer game. Does not include breakfast
Excellent location. Refurbished hotel with all amenities. Very clean and comfortable. Would definitely stay there again. Hotel restaurant could have better dinner menu. Very limited. Did not have breakfast there.
The location of the hotel was second to none. There were signs for a Bar but couldn't find one.
The location was fantastic.
The location was ideal for access to the metro (within 50m), restaurants, bars and tourists sites. None, everything as expected.
the location and the free wi-fi computers in the rooms were super.
Proximity to main sightseeing places. Ability to enjoy walk around and along La Ramblas. Close to grocery bazaar (good option for delicious low-cost dinner: selection of cheese + several slices of prosciutto + freshly backed bread in nearby bakery + bottle of good table wine). Shopping lover will appreciate boutiques along La Ramblas and L'Corte Ingles Department Store across from Catalunya Sq. Offered breakfast was not bad (quality and value). Laptops in rooms and free internet access. Proximity to LaRamblas has negative side: too noisy late into night. Rooms are bit small for family with 2 kids. Beds have metal cases and make horrible noise when anyone turns around at night. In the bathroom we had just a shower with no proper tub; thus when taking shower water would be all around the floor. Bathrooms lack hooks, thus one ends up leaving all the change clother on the toilet seat.
Very cclean room No kettle in room. No hot water for shower on the last day.
Modern, relaxed hotel, easy access to the Ramblas and other tourist attractions.
Garden, location rooms and cafeteria are not clean enogh
We liked the convience of the location and the style of the hotel. We had two single beds instead of a double.Corridors were a bit too dark.
The middle garden or terrace is really nice for chillout Hotel provides a free bike room size are quite spacious Rooms looking at the garden has amazing view in the day time Staff at reception are vey helpful Breakfast selection is very limited and its not hygienically taken care of Some of the catering staff are really rude and some and very kind and helpful The TV selection is extremely bad, so don't even think of setting in your room
The room was comfortable, clean and not what I imagined having read previous reviews, the staff on reception were very helpful and the location was perfect. The residents bar did not appear to be staffed at any point during our stay and the service during breakfast was less than helpful, however these are minor points and would not stop me recommending the hotel.
Location, breakfast In improved number there was no promised dressing gown and slippers
Service was good. Breakfast delicious. The douche worked badly, it was very noisy. And doors worked not good, as after taking a shower, there were water on the flour everywhere.
Excellent location just off Placa Catalunya, around the corner from Las Ramblas. Quite expensive.
The location of the hotel is great First of all the check in time is too late and the condition of the rooms is poor. It is not a 4 stars hotel mutch more like a 3 stars hotel.
location very central, pool area a nice relaxing feature front desk staff not very knowledgable about the area, events, etc. Having to move mid-stay du to a flood in the room above us was an inconvenience.
Friendly stuff, nice room and bathroom. No indoor pool, top floor room rather noisy at night due to rooftop machinary.
excellent location The Hotel needs to be updated, slightly over rated.
Excellent City centre position
Great location, but you pay for it. Rooms were tiny.
The staff was very very rude and none professional It actually put us off from the start The hotel is well located and deserves better employees All over Saturday was great The reception from desk employee
Excellent location and very friendly personnel. Spacious suite rooms. We stayed at two rooms. In one of them, the air conditioner did not work properly. We reported the problem, but it was never fixed.
the location is excellent. no iron provided. kinda of difficult for business traveller. also the hotel seems dated.
Cleaning - exceptionelle !!! I was with my 9 month child, (stressed about cleaning) - and it was perfect for me !!! I liked to have the option: with or without breakfast because we wanted to have it in downtown... and thanks for the tea and coffee from the room, free of charge .... Special thanks to City taxi because they come back to the hotel and returned my wife handy lost in the taxi !!!!!!!!!!!!!!!! nothing special to mention...
Every thing about Barcelona Nothing all ok
staff were most helpful and the location was very central
we loved it being just off the pl catalunya, we loved how quiet the hotel bedrooms were, we liked the size of rooms, beds and bathroom, it felt very spacious. we had a lovely little balcony out to a quiet back street-not all rooms have these.we had a great time and will be back to the catalonia ramblas. the spa didn't offer very much in the way of treatments, so we didn't use it as planned.
Location is great, near all touristic attractions No complaints
Location is great, near all touristic attractions.The staff was very friendly Cleaning of the bathroom . The spa facilities were somewhat disappointing... Cold water in the spa-pool and not very clean.
The location is amazing and the rooms are very clean and stylish. we could not check in until 3pm eventhough I asked for early check in. They did however take our luggage. I did not like the bed spread it was really uncomfortable and scratchy.
restuarant Pelai coud be more attrativ with priceoffer in the evening and more visibel to guest from the street-it is too quiet.
Very large and quiet room We ask for a non smoking room but according to the smell it was not
The room was plenty of space for my family. The location is very strategic to do tourism in Barcelona city. The loby is very small and he room service is not full of options.
I liked the location and modern style of the hotel. It is in easy walking reach of the centre of town and the roof terrace with its swimming pool gives excellent views of Barcelona The wireless internet connection in my room was non existent which was very frustrating and the two computer in the reception area always had a several people waiting to use them
Location. Great roof deck. Got a good rate online for a Premium Deluxe room. It was nothing special - not premium or deluxe by my standards - very basic. When we arrived, needed to use the toilet facilities - no toilet paper in the large one on the 1st floor - went to dining room to inquire for paper or another facility to use. Was given napkins for the restaurant to use.
The room was beautiful and the staff helpful and friendly. The location was central and all sorts of transportation are within walking distance. We were lucky to get an upgrade to a room at the front of the hotel which have beautiful stain glass design balconies. We stayed when it was a little cooler in the evenings. The bathroom design is open and therefore when you finish showering you get cold a little quicker than you would in a closed off shower area. However this is for such a short duration it should not deter you from this great hotel. I would without a doubt love to come back here!
Room was very noisy. Could hear ladies talking in room above and constantly heard their high heels walking around above. Outside noise was very loud. Housekeepers in hallway very loud talking early in the morning every day. Room was stained and furniture showed signs of wear. Great location. Great lobby and hallway design.
hotel should be mostly for gays. There were many straight couples, guess they did not know they arrived in a gay hotel. looks like too many straights for the gay community, to many gays for the straight guests. I am gay but this time the mix was not good. Check in lasted forever, they write you a guest pass by hand, it takes forever... worst check in in my life. Hotel was not able to provide service to print out my online boarding pass.. what a shame. I did not feel anything of the original gay concept, I felt they just sold out the hotel to anybody just to make money ( whats ok), but this was not my axel hotel from some years ago. It was just a very busy hotel and not sure if the value for the hotel was very good this time. Just my opinion.
We checked in with Daniel in the front, who was AMAZING. He is so sweet, attentive, and adorable. We couldn't stop talking about what a gem he is. He gave us tipa for our stay, offered to print out our tickets to La sagrada familia, which were ready for us as soon as we went downstairs. We really enjoyed the customer service here it was the best received in our entire trip in Spain. Beds were small but that's normal in Spain
AIt's a gay hotel but 'hetero friendly' me and my wife stayed with a group of friends and didn't feel anything strange. Friendly staff, great location, nice rooms and good value for money. One of the reasons to chose it was the spa, but it cant be called a spa. 1 Sauna, 1 steam bath and teh pool and jakuzzi were not functional, some dirty stagnant water in the pool and we didn't use the spa after first trial. Also the minibar was nnot filled regularly and the room was not cleaned properly.
Good location in the middle of the eclectic pulse of Barcelona, a matter-of-fact, most of city's buzz is right in the hotel lobby bar. Design trying to hard, instead could use a good hard cleaning.
Location is best. Hotel is pretty upscale. Aesthetic. Pleasing to the eye. My credit card was charged before i checked in. Made the resrvation in euros. Was charged in dollars at a rate of 5% higher than what I would have gotten on my credit card plus commission.Was asked to sign a cr card slip that said I was offered a choice of currencies chose dollars and my choice was final.
The staff was wonderful. The room was sexy and comfortable. The location fabulous.
Marisol! And the rooms were stylish. Rooms smelled of cigarette smoke.
The rooms had a comfortable bed and pillow. The rooms were clean and modern. The bathrooms are spacious and well maintained.
location and cleanliness of the room
The location could not have been better. The staff was quite helpful and spoke English very well. The hotel was expensive. The location accounted for much of this, but at these prices, the hotel should have been even nicer.
I liked the design of the room, its comfort and all the facilities they had in it, breakfast, information pack and maps of most visited attractions in Barcelona and around it hand out during check-in. Also, the location of the hotel itself as it is situated in Las Ramblas.
good location overprice, poor room facilities, room was cleansed poorly
Reception staff were very helpful, the men especially, the first one we met on arrival was not very good !, everyone else was very good, cleanliness was excellent, would definitely stay again next time we visit Barcelona. On 2 Reception staff on arrival were not very efficient and tried to charge me for the deposit I had already paid.
clean room . the hotel has a great location. we had to pay for a connection for electric.
location is perfect the rooms are small but comfortable enough
Location is excellent.
Perfect location, extremely clean rooms and public areas, delicious breakfast buffet, amazing staff and very comfortable beds. Occasional road noise
The location was excellent, the service was great. The room was large enough to live in comfortably for our two week stay, and well designed. The restaurants were both excellent, and the rooftop pool deck was a perfect place to practice yoga in the morning with a gorgeous city view.
Excellent service and very kind and helpful staff. Tasty styling, nice beds and quite room. The room was a bit dark for people of our age.
The rooms were very nice and the location was great. Check-in did not go smoothly at all. Our rooms were not ready for several hours and we did not get into our rooms until speaking with the manager.
The staff at the hotel are fantastic - from the minute you step out of a cab to when you check out you feel pampered and cared for. The concierge was excellent in their food recommendations. The only drawback was that everything has a cost. The coffee in your room is considered mini-bar and is a charge.
nothing in particular...thought reception and particularly breakfast dining areas were below par for a 5 star g.l hotel.....expected breakfast eggs etc to be cooked fresh not left on buffet...no a la carte offered see above............refused to give free internet in room despite info on booking conditions
Excellent location. Friendly professional staff. Recently refurbished excellent rooms with good amenities inc Bulgari Restaurant on the lower level is a bit bland but good quality. Ok for breakfast but Go out for dinner
The location was great but the room was very small, very dirty, with a small windoow just facing another building.....The staff very rude... Didn't care about the guest, and the breakfast was for a 2 star hotel, not 5 star hotel
The hotel is in an excellent location for travelers who need access to both the port and the airport. The surrounding streets offer dining for every taste.
The hotel was under renovation, lots of noise and disturbence during the day.
Great staff from the bellman all the way to staff at the front desk, staff who cleans the room to the bar and staff at breakfast. no complaints everything at the hotel is excellent
Staff were friendly & efficient.Excellent location.Breakfast buffet was extensive & varied.
Excellent breakfast selection of food and drink. Very comfortable bed and good quality bedlinen. Public areas very well furnished with a lot of interesting artwork and flower arrangements. Well located for metro, bus route, sightseeing. Rooms do not have a facility to make a hot drink for yourself
The roof bar was fantastic
Located in the heart of luxury shopping area, one block from Gaudi's two residential masterpieces on Passeig de Gracia (Le Pedrera and Casa Battalo are a one minute walk away, one to the left, one to the right). There is a 24-hr 'pharmacy' w/in 1/2 a block, and the on-off tourist busses stop adjacent to Le Pedrera (red line). Every person who worked at this hotel is absolutely wonderful. (Happily held our luggage until a room was ready, gave us access to their beautiful breakfast/lounge ((we declined breakfast as we wanted to start touring a sap but it was truly a 4-star spread, like a Ritz Carlton or similar class.) ROOFTOP BAR IS AMAZING - try a Martin Miller Gin Tonic (one of 8 different gin tonics offered), 360 degree view with glass "roof" will stun you), tapas list was great. ROOM was modern, blow your mind luxurious. Our 20' balcony faced the street (rm 901 has floor to ceiling glass with a huge balcony and electric blinds... The wall above our king size bed was also glass, all the way to the ceiling creating a 6x8' glass wall 'headboard' which also created a wall of glass above the tub in the bath room, letting the spectacular view and light flood into the entire bathroom, with a electric shade if you wanted to lower it....). I seldom photograph a room, but I tried this time because it was so spectacular. Great robes, slippers, nespresso machine, huge glass shower. We absolutely loved it - would love to move in forever. I hated to have to leave and hope to go back for a longer stay. Note - this area is totally safe 24 hours a day and this would be a GREAT place for a woman travelling alone - this is a GREAT location. Entire staff, EVERY person, went out of their way to delight you.
Nice classical building. Comfortable rooms. Lousy free internet connection. No gym nor swimming pool.
The facilities were beautiful and clean. The staff was friendly. The hotel was located in a central location. No face cloths, but i guess that is a European thing.
We had the junior suite which was excellant. It was nice to have some luxury Staff were very helpfull and polite and offered clear and well represented views about where to visit in the city.
The hotel was perfect. Rooms were of a high standard and felt fresh.The locationcould not have been better. 2 mins from the Ramblas but far enough away not to be bothered by the crowds. Many locations are easily walkable and there is a great Metro station right outside. On arrival despite pointing out to the person on reception that we had booked a junior suite we were still palmed of with a standard room and had to return to reception with all our luggage etc and wait until we were given our correct room. On leaving we were chased down the street by the doorman claiming that we had not handed in our key despite handing it to one of the people on reception and saying goodbye. Very embarrasing to be dragged back to the hotel in public and then told "it's ok it's sorted" Put a bit of a damper on the end of the holiday.
Close to everything - Great roof top views - Very helpful staff - Elegant Hotel and rooms.
location and how pleasant the staff was
Location Very uncomfortable beds. Overpriced room service options.
Location was very good. Near to shops and other places such as the Ramblas. Staff were efficient and the general ambience of the hotel was good. Rooms were clean if a little "spartan" ! Our room was on the 9th floor and overlooked the roof top of an adjacent building. Unfortunately all the air conditioning units were positioned facing our only window so if you wanted the window open there was a horrible smell of food ....
location excellent.helpful staff.very well looked after
Central Location for Shopping
The hotel is in the centre of Barcelona,close to shops,historical sites and excellent transport systems.
Rooms were very comfortable and good clean bathrooms but a mini bar would have been a good addition and there were no Kleenex for the ladies. Bar area was too austere, need to be made more comfortable.
it was excellent my wife and i plus other members of my familt will be staying again next year
The staff of the reception, cleaning of the room The service of the restaurant.
Perfect location, Cleanliness Nothing
Perfect location, easy access to every attractions, near metro, railway station and airport bus station. Quiet, got Wi-fi, big room. We booked a double room and was given a twin, but changed to double room the next day. Some reception staff's English is not very good, forgot to move our luggage into the new room. A bit slow for check in.
Room was very good ... expecialy bathroom metro is very closed
The hotel was newly re-furbished and wery clean Only room service available
The hotel was very clean, and the staff were very helpful.
What an excellent hotel! The rooms do look like the pictures, a great place to relax. Will definately go there again. The hotel is 100m from the Plaza Espagna subway-entrance, there is a small supermarket around the block. Nothing really, just minor wishes like a bathtub or coffe/tea-facilities in the room. But then again, there is complimentary water in the little fridge in the room.
Clean place and convinient
The atmosphere, the design, nothing
nice modern hotel, have my doubts about finishings and quality of materials used. suppose this Hotel will look and feel outdated within some years. Staff is very helpfull. Some great views from the rooms and upper floor bar. Location visavis center and most attractions is bad. Too far without taxi or other means of transportation. This very much a hotel "been there, no waouw feeling, ain't coming back"
New, well designed, comfortable, clean, beach proximity, fitness room, views, restaurants A little pricey
Absolutely everything, the hotel was fantastic we thoroughly enjoyed our stay-we will be back!
Firstly the location is great, you can basically walk everywhere from the W Hotel and explore Barcelona. Staff was very professionnal and helpful. Pool area was nicely design with great view of the beach and the city. The room obsiously was brand new as the hotel opened just 2 weeks ago and had all great amenities. Loved the shower.
The staff especially at reception were extremely friendly and helpful. wonderful bar on the top floor and lovely large rooms not sure about the loos in a glass box in the rooms. not very private!
The view from the room as well as service in the lobby and the staff at reception The spa as guests should be offered sauna/jacuzzi and pool for free of charge as well sometimes room service took too long and I expected the service to be a bit more personalised
A very funky & cool hotel in a great location with amazing views.
Almost everything was great. The view is just amazing. The staff is very helpful and welcoming. Very cool and relaxing atmosphere. The breakfast buffet does not have many varieties. The Jacuzzi in the spa was not kept warm for client's use.
Fantastic location, great view from our suite..Very nice design in the hotel, brand new facilities. Very good food in the hotel's restaurant Wave, friendly staff. Dissapointed by the quality of drinks in the bar Eclipse, staff was not very friendly..They should improve their service towards the people which are staying in the hotel. Too much focused on over charging. And you have to pay also for the internet, which I assume could be included in the nice price of the suite.
We had a wonderful suite overlooking the entire beautiful Catalonia!! It was the best experience ever! Can't wait to visit again. Thank you for your hospitality!! Best regards.
Location, friendly staff, very quiet room, good breakfast, one child under 12 can stay free of charge. Small room, air conditioning did not work at all , non-smoking room was actually a smoking one(room stinks) even if the sign was hanged on the door room, towels and pillow cases had stains.
Location!!! Subway - entrance at the entrance of the hotel, bus from/to airport - 50 m, Montjuic - 500 m. The room was clean, breakfast - ok. The hotel seems a bit oldish, but it was perfect for our 2 night stay.
Great location. Nice rooftop pool with great views AC didn't work in my room
Never stayed in that hotel. It was overbooked. And we got transferred to different hotel.
fantastic location - good service
Perfect location & perfect view :) No.
location and staff
Great location; Great views on the front rooms; Clean aspect
the location they are not aware about the conditions required in the request
The location was perfect, and the staff was courteous and helpful. My room was very strangely designed (ironically). More importantly, the showers were not cleaned well - the glass walls were covered in a thick layer of soap scum - not pretty! Overall, it's listed as a 5 star hotel, and it's FAR from that. At best, it's a very good 3.5 star hotel, or a middle of the road 4 star.
This hotel was a great surprise in terms of quality, price, location, and service. It's located on a great street for shopping and dining, and only blocks away from the airport bus shuttle. John at reception was very kind and friendly, circled lots of things on the map of Barcelona for me to see, and recommended some restaurants. The free glass of sparkling wine was a nice touch as well. The room was fantastic, with a beautiful soaking tub and comfortable bed, and a balcony that opened up onto Passeig de Gracia. It should be noted that this room is great for solo travelers or anyone who doesn't mind an open concept room. The shower and toilet have frosted glass doors, but the tub is open. It may not be private enough for some people, but I thought it was fine as I was solo. The mini bar wasn't too expensive either, which can be hit or miss at many hotels, and had s great selection of snacks/beverages. Overall this was a fantastic stay in Barcelona and the hotel made it that much better. The only negative to the hotel is completely out of their hands, but there is a new retail store being constructed below, so after 8 or 9 am, it can be a little loud. It looks like it's just starting, so it may go on for quite some time. This wouldn't stop me from stating again by any means, but if you party all night and want to sleep in, it could be tough.
Perfect location to be close to the center and away of the noise. Great recepicist (from Argantine) to get his recoomendation for your paln in Barcelona. 50m from the metro station. No lobby. No Shampoo!!!. It was hard to find its building when the taxi deliver us from airport.
The Hotel was very lovely and well decorated, clean and the staff was very accommodating. The hotel bar offered free champagne, water, tea and coffee which was a wonderful and unexpected surprise. The staff assisted us in room upgrades, places to eat and what to see around the city. Wifi was included in every room as well as personal AC that worked extremely well. The room also had black out curtains and while being very centrally located ( a few blocks from the Gaudi House and a 2 minute walk to La Rambla) was also very quiet. I would deffinitely stay here again. Great place for couples or young friends looking to have a good time while still relaxing and getting some rest! The bathroom of the rooms where small and not separate from the rest of the room, and the doors to the toilet and shower were opaque glass that was see through when wet. Other than that no complaints.
excellent location, very clean room, nice decoration and wonderful jacuzzi on the roof terrace... the staff was very friendly. the entrance...
Location and quality of accommodation facilities
Nice location. Room was quiet at night. Comfortable bed. Nice shower. Breakfast was nothing special. Find something down the street to eat. Sinks look good but are impractical. Gym is not open. Worn carpet.
the location was great the toilet and the washbasins were very small
The staff was spending and welcoming. The room was BIG for European standard. The bed was comfortable and shower was very very nice. The location could not have been better - We absolutely loved that !!! Bath towels were poor quality. A bit noisy if you are on 2nd floor facing street. There was a hint of mildew smell in our room
Location, close proximity to lots of sights and shopping/restaraunts. Room was incredibly tiny. Not good for more than one person. Definitely not a 5 star hotel as it was advertised.
I liked that your staff helped us with all my problems:keep our lugage before we check in and after check out,they infomed us about transport ,visiting town;our room was cleaned every day.Iliked too,that the metro and the train and turistic bus were so accesibile from te hotel.Despite other guest air condiotining was good. Nothing specially.
Everything was awesome, the location was superb, the metro is under the hotel and there is Taxi station right when you exit the hotel, the tour bus station is one block away and there are alot of restaurants in the metro station like MacDonalds I liked everything
I chose this hotel mainly for its location and convenience for station. My room was comfortable and clean, although the shower taps need some attention. The waiter in the cafeteria was very friendly although he was very overworked which meant we had to wait a long time for service. Although not really the fault of the hotel (more of my fellow guests) the smell of tobacco on 4th floor, particularly on the landing and passage was very unpleasant. It was supposed to be a non-smoking floor. I was very disappointed with the food available on Sunday night in the bar/cafeteria as the restaurant was closed. Poor choice and one of the toughest steaks I have encountered in ages!
Proximity to railway station.
Unique Space Theme keeps kids and adults entertained. Rooms were well laid out and comfortable. Hotel was quiet. Breakfast was excellent, cost 15 Euros, but so good that we ate there twice during our 3 day stay. Staff was VERY helpful in getting us where we needed to go on our short post-cruise stay in Spain. Every noise in the room was heard by everyone, including the rest room and shower. An exhaust fan of some sort would have helped with this and would have ensured the shower was not also a sauna. Also, there was not much privacy in the shower area, so everyone had to turn around when each of us got out of the shower to dress. A privacy curtain would have helped with this.
Access to trains
we stay at hotel because we thing it handed for trains and buse and a lovely view around.my husband been three times now and i been two time think we be going back very soon and very nice hotel the only thing is tray of tea or coffee in room when people arrived
The convience of the hotel for transportation that I needed to various locations in the area around Barcelona. The resturant was a bit over priced and the selection of items on the menu was not very apealing.
Location over the main train station. The theme is stupid, childish, already dated and slightly confusing rather than the attempted "cute". What dope thought that this was a good idea and PAID for the execution? This is the perfect location for a classy and efficient business hotel and instead they put up an amusement park that isn't amusing in the slightest.
Convenient destination to reach most of important places I was charged for breakfast as for to persons instead one. Good luck I saw the mistake while checking out. One day bathroom was not cleaned in a proper way.
location was good and it was clean and friendly
The location was central. The hotel is still under the construction. It should not be open to the public yet. There is a smell of cement and paint throughtout the hotel. Some of the corridors are not carpeted, just the basic cement is on display. The staff are obviously very new to their jobs and it took us ( a group of 9) an hour to be checked in. There is no pool or sun deck as described - this again is currently being built. The room I was allocated first, was overlooking the construction of the pool and there was a jack hammer going constantly so I was moved to a room in the front of the hotel which was slightly better but still beside a very busy and noisy main road. This hotel even when finished will not in my opinion warrant 4 star status. The rooms are small and cramped and its location (beside a main road) really lets it down.
too noisy. the windows were not good
Check-in time took a long time............and air con did not work.
Excellent service. Great location Construction is still going on. There're no room safes and no pool
Room was recently renovated and was large by European standards. Room was extremely noisy due to the busy location and the fact that the finishing around the window was not completed. There was gap around the window for air and noise to flow through.
Breakfast was great. Location was great, near placa universitat. Room was clean and big enough for two people. I would use this hotel again.
Helpful, friendly staff. Comfortable bed. central location Room facing the street very noisy, but transferred us to another, much quieter room on request.
Nice hotel. Clean and not far from the center. poor wi fi signal in the rooms.
Great locattion of the hotel ,ideal for sightseeing(close to Plaza de Catalugna)Nice breakfast Although I did ask for a quiet rooms, we got the rooms overlooking the main avenue. No double glazing so very noisy.Also the daily cleaning of the room was quite basic. One door of the cupboard came out of the sliding door and although I did mention it to the reception, it wasn't repaired until we left.
The breakfast was the best part of my stay. The ambiance of a covered garden, excellent service and food variety and quality par excellence. One of the best coffee I have ever tasted. Stayed at the single room and the 50 euro difference from the classic room did not justify the cut in amenities and room space. There were some things missing expected of a 5 star hotel such as welcome note, drinks or fruits, two sets of towels, etc. The room space was so tight that I had to open my luggage in the middle of the room. If you were royalty and brought your servants along, this would be the ideal room.
centrally located old and dated furniture, services advertised like the sauna not working and had not been working for quite some time
Warm, welcoming staff. Excellent concierge service. Great location, near high end shopping area as well as close to metro.
The Bar and public areas. See comment on question 1. Hoped to have an early supper in the Brasserie and found they had changed the opening time. Ordered supper in room which was poorly presented. Toiletries not always replaced.
The staff at the hotel are wonderfull and helpful
Hotel Palace was realy nice and relaxing, no
It is rather dated. Pay tv did not work.
good jumping off position no face towels in bathroom. tv hard to use
Everyting was great wouldn't change a thing...loved the old world charm and staff was wonderful and very helpful.
Great location, close to Major Metro stop, very helpful staff, nicely redone renovation, nice buiness center with several computers and printer. There is no wireless internet in the room and only 2 English speaking TV channels-both news. Entire renovation less than a year ago but the beds are hard and uncomfortable and there are no extra blankets or heavy duvet which is odd in the winter.
Location poor service...no toiletries...no response to 3 requests to reception.....bar closed at 12...unable to get a drink delivered to our room
The rooms were very modern and comfortable. The receptionists and bell boys were extremely pleasant and helpful. The location was superb - close to the Metro, restaurants, shopping, sights. I made use of the mini-bar the first night. On the second night, the red wine was filled with tap water and recapped. The front desk did not seem surprised by this.
Central location, cleanliness Not sure about the practicality of the room design, particularly the wash/shower/toilet layout and construction. The shower itself was excellent. Room doors noisy when closing automatically.
The modern design of the hotel in general, and its location. The strange design of its toilet, it wasn't comfortable at all.
The room was not too big, but modern in style, and the service good. The location of the hotel is suberb 326 EUR for one night is too expensive, and the breakfast was not even included.
We had a wonderful stay. Helpful and freindly staff , great room. Hard to beat this wonderful location. We will definately be back and will recommend this hotel to anyboby. Great value for money.
the extra-ordinary decoration we would prefer to be able to open our window -which faced the corridor-
The location, the terrace, the staff. The room was small, with little storage space for clothes.
Its a great hotel with a fantastic location. Check in was easy. As my flight left late inteh evening and the hotel was clearly not fully occupied, I requested a late check out. Current check out time is 12:00. However, when requesting the staff at reception if this woudl be possible, I found myself in a position where the cost has to be negotiated, rather than the staff trying to accommodate me. This is a real pity, as it left me with the impression taht the hotel was desperate to squeeze some extra cash from me. needless to say, i checked out at 12. Although I am a repeat guest at the Olivia Plaza hotel I will in all likelihood not return to this hotel as there are a number of excellent hotels of the same standard nearby. Hopefully they will be in a better position to accommodate their guests in such instances.
Nice hotel with excellent design. Perfect location in the city center. Kind personal. Clean rooms. Quiet atmosphere. Want to come back again. Shower,wc and sink were strange located. Breakfast could be better.