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Problem with air conditioing was handled very promptly. All staff encountered were pleasant and courteous.
The hotel was in a perfect location for our city break; away from the hustle and bustle of the city centre but still within walking distance of it.
Breakfast, The Level Service, Location
the room was amazing! lovely design and the staff at the hotel were fantastic! no, everything at this hotel was perfect! by far the best hotel we have stayed at!
Excellent service, Friendly staff & very well maintained room
Great location, good staff
Rooms spotless and breakfast very good. Use of swimming pool was an extra cost not highlighted. Staff were not familiar with tourist information Leaving at 4am no staff available at reception to hand over key and if there were problems with taxi porter qualified to resolve them.
Staff were very helpful. Good facilities. The hotel system did not have our reservation at all (I had made the reservation with GetARoom via Kayak in May) and spent at least 30 mins investigating. They even had to call their office in the USA. Finally, they decided to honour the reservation and created a new reservation for us. Room was rather small for a 5 star hotel. Quality of the hot cooked food (e.g. bacon) was nowhere near the quality of a 5 star hotel.
excellent location but for a junior suite i was annoyed that one could hear the traffic noice from the street below see above
The staff were always willing to help.
the hotel is clean and modern the gym and the swimming pool are great
Awesome hotel great staff and really helpful, Breakfeast til 11am so a real bonus if you want to take advantage of the nightlife :)
excellent staff and service. club class facilities excellent
Internet Free Expensive Breakfast
Location Not sure I actually got the "Premium Single Room"as booked. No view and looked on to a back street. 24 hour gym equipment was in need of some serious maintenance
Barcelona experience is brilliant ! Parking? Is there any?
Location Basin in bathroom needs unblocking
Friendliness of the staff, spacious hotel foyer, good rooms and bathrooms.
This hotel was amazing and i recommend it to anyone visiting barcalona. If / when i go back to barcalona i will definetly stay again at this hotel. I loved it. :-)
Great location close to metro. Very comfortable with excellent service and superb breakfast.
Excellent hotel and staff, we were there only 1 night but wish we could have stayed longer! The front desk, bell staff, concierge were all excellent and made sure we were comfortable. What a great place to stay!
Very convenient, great facilities, well appointed rooms, friendly and knowledgeable staff, great location. Breakfast buffet was a bit expensive.
It's almost perfect! Room, breakfast, facility, everything is very good, however it locates a bit far from metro station. (But there is bus stop near the hotel.) If we can use spa and pool facility without extra charge, it will be further good.
Well positioned for Camp Nou visit. Very friendly staff. Pool on rooftop could possibly have been heated. This is a marginal comment.
Very nice clean and comfortable hotel. Breakfast was nice and rooms are roomy, comfortable and modern. Good location - large shopping centre directly behind the hotel, 5-10min walk to metro, 15min walk to nou camp stadium One of the employees working at the spa was very rude and unhelpful
fantastic rooms... chic, comfortable, spacious.
On the first day upon arrival we used the Spa in the evening to chill out and relax which was great. The rooms were perfect, receptionist staff were very helpful when required. The negative aspect is the food service menu looked expensive along with the drinks at the hotel bar and items in the room bar - crisps €2.50?Nearest tube was about 15-20 mins on foot.
Very comfortable. Lots of nice extra touches. A great place to stay.
Everything was really perfect. The hôtel, the breakfast, the employees, the situation closed to the nice supermarket, the SPA, the Swimming-pool! Absolutly my best hôtel in Barcelona.
All the interiors are designed superbly. Room was clean and comfortable. Service was friendly and professional. the breakfast buffet is expensive, but very good. Air conditioning of my room was quite noisy, even if turned at the minimum.
nice atmosphere &design location is a bit away from metro
shower staff hang up on the phone
Convenient and excellent service for business meetings/conference Not sure of value for business conference meeting expenses. Quite high for incidentals....but service was excellent !
The staff is incredibly attentive and polite. What a disappointing stay. The only five stars this hotel can claim are the ones that are printed everywhere by the hotel itself. The lobby and the gym are the only two things worthy of attention. The rooms are small, dark, rundown and begging for a complete renovation. Since the year of built this hotel has not been updated. The heavy and old decor needs to be completely replaced and the rooms require deep cleaning. The beds are hard as a rock and you can hear the mattress springs squick when you turn around. The pillows are uncomfortable and they still use woolen blankets instead of comforters. There are almost no amenities in the room. Not even a spoon or complimentary water. The towels are old a rough on the skin. The showers leeks water everywhere because of its poor design. The phones don't have a directory and they don't provide a phone list [how are you suppose to operate the phone?!?]. The wardrobe opens in the entrance and blocks the way out. There are almost no outlets in the room not even near the desk to the bed. The hotels does not provide any plug adaptor, only for purchase... Can you believe this? The Hotel had just been purchased by Fairmont Group. They are promising significant changes, however I will probably wait to see other customer's feedback before giving this place a try. Room Tip: Ask for an updated room. It makes night and day.
Habitación amplia y limpia En el desayuno hay muchos zumos pero ninguno de fruta natural. Solo hay una piscina dónde tienen qué convivir adultos y niños. El servicio en la piscina es mejorable. Por la noche demà siamo ruido. Para un 5*GL...
We loved the friendliness of the staff! The hotel lobby is super luxurious and beautiful; the bar is especially stunning and has quite a crowd in the evening time!
Great service and amenities; very nice breakfast buffet AncI'll are service for conference room use very efficient but expensive...
The front desk staff was warm and welcoming. I stayed for 2 nights. The hotel is in an upscale community near the University. Very close to metro and first stop in new metro line to airport. Views were great from club level. The hotel is not to walkable to any tourist attractions.
Bathtub was lovely. Carpet was threadbare in the room, hard as a rock. Bed was hard and uncomfortable, sheets were rough. The only dinner option in the whole hotel was to eat on the carpet in the middle of the lobby. The windows don't open, no fresh air anywhere. Shower had no space and no light. Couldn't wait to check out, would never stay again or recommend to anyone.
The hotel is very big and has all the facilities The rooms are a bit outdated and the beds are not comfortable for a 5 star hotel
Beautiful location, professional staff. Run down. Faded glory from the 90s. Bed was as hard as a rock.
the room is clean the hotel is very noisy.the walls are so thin and in poor quality that we could even hear the next door guest snoring.not recommand at all for people who sleep light or have little babies.
Excellent hotel, very modern and clean. Excellent staff, very helpful. Very nice buffet breakfast. Location is good but perhaps a little far out for the sightseer. Metro close by so not a real problem
The lodge should be cleaner with more staff to welcome the customer
Room was very clean. Close to Estacio Franco and the metro station. The maids started up at around 9am and seemed to not care about opening and closing (even slamming) the same door several times. Also, you could hear what was happening in the room next door.
Good location next to railway station. Great service.
Staff friendly,helpful,good breakfast
very clean room; it gives you a feeling of comfort unless you like large rooms the cleaning staff continuously slam the doors starting with 8:30 am and ending at about 12 pm so forget sleeping late and they also don't know what the "do not disturb" sign is used for (they'll knock at your door like they would want to tear it down)
relax and good looking hotel Not enough light in the room, coffee not good
Good location. Reasonable price
The bed was very comfortable and the water was hot. It was not clear whether the soap and shampoo were complimentary or not. There was a price list in the room for them at 14 euros a set. The wifi internet access was very expensive at 10 euros an hour.
nice modern hotel, comfortable quiet rooms with international TV channels, approx. 10min walk to Sans train station and 5min to Metro beautiful hotel but it was still possible to hear the neighbours and people walking on the floor outside, in our price was no breakfast included
staff very helpful and room clean and tidy, quiet and close to everything
Friendly and helpful staff; good breakfast selection (was included in the price of our room); location of the hotel is very close to the shopping area on Diagonal Rooms, walls, and windows are not soundproof; beds are uncomfortable
The hotel was nice and cosy, good location. There was too much noise in the rooms, could hear how a neighbour going to the toilet.
friendly staff, room is comforable, sound isolation is quite good. it's quite far to the metro station
Excellent room, value for money. A little bit far away from metro station.
Comfortable rooms, friendly, helpful staff. Handy safe. Room a little dusty. No iron available (problem if you're going to a wedding). There is an ironing service but not at weekends.
There was only one thing missing. I don't know if thus is a Spanish thing or not, but it would have been good to have a kettle in the room for making tea and coffee.
Location rooms small
The staff was helpful with directions on how to get to the attractions. The location was somewhat far from the attractions, the room was very hot as they had turned off the air conditoning.
THe staff were vey friendly and helpful,and clearly went out of their way to help for buisness travellers internet access was good The hotel was far to expensive for the service if suppied . this is not a 4 star hotel so E250 per night is excessive Not suitable for young children
Reasonably close to transport and shops. Friendly and helpful staff
The swimming pool, availability of fresh towels, the smell of the body wash gel. Bed size since they were two put together. Free Wi-fi. Two Tv's. One mini hi-fi. Quiet area with very good restaurants. The noise between rooms due to very very thin walls. The mini-fridge wasn't working and when we asked about it the hotel staff told us they couldn't replace it. They presented us with another inferior rooms no charge or a superior one which we approved but asked to pay an extra 20€ per night. The air conditioning water was dripping through a lamp. Our room was not a 4*. Other, more expensive were.
helpful staff wish the breakfast was included in the price, as was many other hotels we booked on this trip.
Fancy design, free wi-fi, friendly staff
The staff was really nice and helpful. They gave good advice.
Guest Relations manager,Reception staff efficiency Housekeeping work
Staff were quick to move our room when we complained about the smell of smoke smell of smoke around the hotel and location
Comfortable, nice choice of foods served at all times with correct prices, gentle personnel, reasonable price, vast duplex with 2 tv and phones, very suitable for family with children. Micro-sized swimming pool, hotel located far from center and metro, price of the parking, wifi at heavy cost (whereas it is free in several hotels in Barcelona), no sunlight in the duplex bedroom located 1st floor, yard side, room picture not matching.
Area quiet, good service, clean room and excellent BF No Hifi Stero in the room (high standr room).Wifi connection did not work in my room
They were cleaning the room every day and the staff was quite polite! I did not like the room because the bed was very small for a couple(1,40cm) and the room was very warm and it was in -1!! It was doublex like the one we've booked but from the first moment they put us in a double room (not dublex) very dark and when I told them that I have booked a duplex they gave us the one in -1! I choosed of course this one because this is what I've booked!But we did not sleep
I liked most everything. The staff were friendly and had great recommendations. It isn't near tourist destinations. But it's not extremely far. A short taxi ride will get you to a anything.
Nice and friendly staff, very good choice of food for breakfast, good location in the city, cosy room and spacious bathroom. No complaints.
good location. Easy acces to metro. catering/food was fair to poor. needs improvement
Very clean and modern design, it all looked new It had a balcony on the room but it just over looked a roof
Well equipped, new furniture, nice bathroom amenities. Close parking, rather expensive. Helpfull staff but not friendly. Expensive breakfast, no cheaper continental option. Rigid staff with formal attitude rather than welcoming and smiling service.
Everything is O.K. when the things are going smoothly. I wanted to use internet but it was payable service. Or given price it could be freeof charge or included in the price of hotel. From information which I was given from internet it seems to me that it is free of charge.
Very clean rooms and the swimming pool on the roof is just fantastic!
Staff were always helpful and had sufficient English when my Spanish gave out.
Very well secured and safe to stay Add more feature such as internet access, PC and small exersice room or swimming pool
Very convenient No
Correct service. The price was right. The shower was large, warm with loads of water. The room was reasonably clean. The interior was modern, though somewhat dark. The bed was good, The free WiFi worked nicely. Breakfast was OK, though expensive. I usually enjoyed a fresh muffin and coffee at Starbucks, just around the corner. There is a taxi stop just in front of the hotel. There was this weird smell in the public area's (not in my room). One of the bulbs in my bedroom was out. They didn't manage to fix it during my stay (4 days). The bed is quite short (1.90m?). There is no iron available. The outside of the hotel is not very appealing/recognisable.
interior of guest rooms and front desk
Great Location, if you wish to see Barca!, Stylish rooms, ... No possibility to open windows
Very nice staff, very nice room with free internet, and very close to Soccer Stadium.
Good communication to the city
The staff were helpful and engaged, young and enthusiastic. The restaurant had good food and nice specials during the week. The room was comfortable, the A/C was terrific, the location terrific. No
friendly personal, very clean rooms, hotel definitely deserves more than 3 stars no windows/balcony view, lack of fresh air in the rooms, bar is closed before midnight
I liked the hotel staff.They were great.also the room was very, very nice and cleand every day.and the bad was very comfortable. No, there wasn't.
Modern decoration, friendly staff, very clean. nothing
value for money! rooms a bit noisy!
It is close to the Camp Nou
The hotel has an excellent location when visiting Camp Nou and also for the Avenida Diagonal. Good facilities and friendly staff. Breakfast was very expensive, 15 Euro, but of high qualitiy.
I travelled alone, as such the room was spacious enough for me. The staff was professional, friendly and spoke english. The location of the hotel is not very close to a Metro stop; however, there are several bus stops available and are in front of the hotel within the same block or two.
Proximity to Camp Nou [FC Barcelona Soccer stadium].
ver clean, beautifully presented, excellent facilities
very private but i knew staff were available if needed.
Clean, spacious room with hints of luxury. Beautiful hotel, excellent breakfast, helpful staff. Distance from the centre and the metro was further than expected
very relaxing comfortable room the spa is an added bonus and the food and service were excellent and good value for money
It accomodated 4 people The location was not central enough for us. It would be great for people who want to be near the soccer stadiums.
The spa was very nice, both myself and my wife had treatements. The buffet breakfast was good, lots of variety. The menu in the restaurant could have been more varied, we were unable to eat in there which was a shame. Maybe the spa could have been free to enter?
Comfort and wide room. Excellent location. Clean and quiet. Reception is very efficient.
the room was exeptional value for money
nothing breakfast service
Good location. Clean and quiet.
The room was nice and large and the hotel is very quiet and relaxing
Breakfasts were good, but should have been included in the already rather high price.
Beautiful hotel, very large room, very nice staff they'll do their best to make your stay easy. We will come back for sure
The staff I met were friendly and helpful
location, price, size of room.
location and the barman Philippe old, not properly clean and low class forniture. this is not a 5 stars hotel, a shame for the brand hilton
A really wonderful breakfast buffet. Has a gym. Very well located (near Illa Diagonal + Metro). The room was not a 5* room at all.
I stayed at this hotel before and enjoyed my stay. It is on a main street and more geared toward a business visit. The room was clean. I arrived at 0900 after a cruise . I was informed that if I wanted to check in that early that I could pay an additional 50 Euros . I declined the additional fee and said I would wait until my room was ready. I sat in the lobby with my 3 adult children until 3:30 pm. I have never waited this long to check into a hotel. I couldn't believe there was not one room available but felt they were just trying to make an additional 50 euros. I did not like that at all and will not stay here again.
The breakfast was excellent! I liked the big variety of the buffet, even American pancake and Belgian waffle. It was a good value for money.
Comfort of Hotel Slow to offer Coffee during breakfast, had to ask twice
The stay was comfortable and the staff most helpful. It was convenient to travel to Plaza Catalunya & La Ramblas area via Metro.
Modern funiture NO bellmman, No conceirge, No porters, Non functioning restaurant, The most annoying part was upon check out i was asked to pay for the bottled water that was sitting on a small table away from the minibar!! , this was deceiving, this is a first time ever experience for me!
I attended some meetings and went shopping Room was unclean and staff unhelpful and not friendly
Location good, staff friendly and helpful. Rooms poor..........sinks were cracked and had mold growing in them. Safe in room didn't work. Does not meet our expectation of Hilton Hotels worldwide.
good location, staff attitude service and support rooms are not at the typical hilton standar (quality, maintenance, size). Does not mean they are not good, but are below expectations if you stayed at other Hilton Hotels.
The Hotel is situated in the business centre and close to the metro station, a good location if you dont want to be in the dense tourist area of Barcelona. The room had a strong fungi smell and we had to change it. The staff unfortunately tried to cash an extra fee from us, which we fortunately managed to sort out. This was definitely No Money for Value Hotel offer.
It was a ckean room and when I requested that my room be serviced (sign on doors are in Spanish) they sent someone up to take care of the cleaning. Too expensive for room service and adjoining restaurant was very expensive, we asked for directions to other places to eat in the area, but directions were not that accurate. A lot of the room details are in Catalan (a little different form of Spanish) so it was a challenge to read the door signs and menus as well as any room/hotel information, however, room was comfortable and neat and in a quiet area in a fairly nice part of the city.
great place to stay - very nice suite with balcony and close to transport
+ Big room very confortable + Very clean + Near to the bus station and to the metro station + Easy to reach from outside Barcellona - Breakfast very expensive, but in the neighbourhood you can find more that a restaurant/pub that offers a good breakfast with few Euro - Parking very expensive, but the neighbourhood are quiet and it's easy to find a good free park in front of the hotel
Wonderful suite, very comfortable, very cosy. Greaqt view of the pool and a great balcony. It's a bit hard to get to, a bitt off track but its worth it after seeing the hotel and the room. Proximity to Camp Nou is a plus.
nice design and layout of the rooms, free drinks in mini bar, helpful hotel staff, quiet, comfortable rooms and beds, very enjoyable and relaxing stay, highly recommend it. the hotel is a bit far from the action of the city but we didn't mind because it was quiet and the subway is terrific. this is a minor complaint and suggestion. our room was obviously for 2 people and we were a party of 2, so it would be nice if there were 2 robes (not just 1 robe), 2 pairs of slippers (not just 1 pair), and 2 coffees. the room was showing some wear but nothing too bad.
Quiet, comfortable room, large suite, easy access to public transportation, nice location. Air condition was not very good. Almost no air flow and not cold enough.
The room was spacious. The minibar was free and refilled everyday, plus there was a coffee maker available. The noise from the room above was the result of poor soundproofing. Just awful acoustics. The bathroom door should be replaced into different kind (no intimacy).
It wasa good location and also a good staff
Large room(suite), free minibar and coffee maker with tasty coffee, free toiletries very helpful, fast free internet in the lobby, good service, good location I mean for tourists with cars, there are 2 large shop centers L'illa and Corte Ingles near, small playground for children Expensive parking and pricey internet connection in the rooms, should be more international channels.
Fantastic rooms (when I say rooms I mean Suites, bigger than our flat!), great location just off the Avenue Diagonal and on the bus route from Barcelona Sants Station. Metro/Tram just a 5 min walk, lovely area of the city. Excellent luxury for the price, will definitely return and would highly recommend!
large breakfast buffet, room lay-out allowing to invite colleagues for a talk without being straight in the bedroom. plumbing noises and at large, noise due to the bathrooms.
friendly staff,spacious room but food and drinks not available after 11pm
Good breakfast - Good service Quality of wireless Internet was very poor
The breakfast is great - lots of choice and very nice quality. We have stayed before and the breakfast is what encouraged us to stay this time! Nothing - staff were very good.
Breakfast was good & staff were very helpful No one to help with the bags
Hotel was very Clean The hotel looks like it needs an update, everything seems very clean but also very used
Good service and good breakfast!
the fact that the hotel's location is great. near the camp-nou,near the metro.the room is big,nice and comfortable. the time that i ve waited for getting the room.
Friendly staff, clean rooms, internet service, great meals, close proximity to public transportation. No
Location was fine, when heading to Camp Nou. Public transport work also to the city. well, im not sure the hotel should be 4 star. Room was big, but old fashionded. Breakfast was not value for money.
Nice and clean. Excellent breakfast. Friendly staff. There were no kitchen items like cutlery, plates.
Staff were very friendly and the hotel was well located near both train and metro stations
super value for money, central location, very friendly room breakfast too expensive
it was a nice size hotel in a decent area nothing
freindly and helpful staff who speak very good English. Hotel close to Entence metro station (blue line) and to the main train station (Sants). Room clean and of reasonable size.
Reception service and room (very comfortable). Silence place and proximity of a subway and bus station.
Staff was super friendly and kind.Location was great, only 5 minutes walk to Sants Station (Train and Metro) Kitchen was only open in the morning (for breakfast). We were travelling with a kid, which demands many things. Options for babies food around the hotel are not plenty.
It's a nice and confortable hotel, the rooms are clean and the personnel at the reception are collaborative.
helpfull staff, cleanliness, overall atmosphere in the hotel
the breakfast is very good
Location No restaurant for dinner, and no late check-out
Very close to metro station. Too hot inside room, and impossible to adjust airconditioner. to solve the probelm, i had to open the window in the night.
I got particularly fine service from the people on the front desk
Staff were extremely helpful and friendly
Friendly and service-minded personel, and good beds
nice hotel close to the metro and to the university
- very nice and comfortable hotel - a minute walk from subway - most of the staff is very friendly and helpful - some of the older personnel is a bit arrogant. - ridiculously expensive Internet
Hotel has quite good location, it is easy to get to the central. (using the underground system). (And at the same time) it is located in peaceful area.
the bed spread was smelly, basic enough room for the price.
Clean, courteous staff, nice location The room was very small, the room temperature was not adjustable so it was very hot