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The taxi service was excellent and helpful to get me around the town. Not so much choices of food in your menu. Should have more varieties and special menu for kids.
The convenience to Batam Centre The breakfast buffet should have a wider range of food and more benefits for guests who are paying much more and staying at the Executive level ..... Eg:- the mini bar shold not be restricted nor chargeable .
I paid for a Deluxe Room howerver the room did not have a mini bar. No refergerator in the room. Poor service hotel room did have have Bath Foam. No service Menu around. Buffet breakfast is so so not great deal. Very close to selling second goods. Area is dirty along the side road. No Taxis around the Hotel. Bad location for 4 Star Hotel. Rename from Melia Hotel.
The hotel is very near to Winsspa massage ctr. The bedroom is very cozy with complimentary 2 bottles of mineral water and 2 bottles of soft drinks and a packet of peanuts I don't really like the fact that people smoke in the air-conditioned environment.
Spa service is poor, hygiene can be on the higher level
It is next to sports massage centre Mosque wakes me up very early
The hotel is very central to the Batam entertainment district and the staff are very friendly. They have a great wine bar which, whilst not an extensive wine list, did have a cosy relaxed environment with great service staff.
Location is great. The rooms are comfortable and clean. Staff is attentive and friendly. No comments
I like the fact that it was next to the Cable Ski Park which was the highlight of my trip. the buffet was not up to standard.
I like the room at the new wing. It's spacious and comfortable. Nothing much to do in the night. The recreation place should have more activities. I think it should have some do up, as the place really downgrade the Hotel standard.
accommodation is great with lots of attraction. They also made some free activities for children. Money is worth spending with such a nice place. Food is not nice. Free Shuttle bus is not provided to city area. Management should look into this aspects.
The rooms was superb
Staff friendly and helpful, cabana simple but spacious, would have liked more storage space dominating orange as corporate color a little strong, breakfast didn't offer any green tea, yoghurt or muesli, but otherwise quite ok
Entertainment at Level 2 bar; excellent female singer. Superior room was spacious, and with clean bathroom. Only 2 sun loungers available at pool; always in use. Acces to the adjacent shopping mall is hazardous, as no real pathway exists; one must walk with the traffic next to a deep open drain gulley at one side.
Staff are very customer focused. Very accessible to good shopping and food outlets. Suitable for short getaway. Too many smoking areas.
Clean environment and friendly hotel staff The buffet breakfast can be improved.
Probably one of the few hotels in Batam that serve reasonably acceptable breakfast. Room size is big beyond my expectation. And they provide 4 bottles of drinking water which is above what other hotels provide. The room is filled with a stale smell, probably due to the smoke, or maybe the room badly needs thorough cleaning to air away the humidity. On the room rates, the hotel charges a very unfavourable exchange rate, and I end up paying about 10% extra from the booking rate.
The location is wisely good The staff are not accomdating specially some of those who are in the front desk
the swimming pool and other supporting facilities are suitable for family. It is close to restaurant sunda, and not far from shoping mall.
Hotel staff and Location Air-com not so cool.
The location was convenient, swimming pool, sauna & jacuzi. It was disappointing with delux rooms, it was so very dusty & damped smell, I requested for another room, it was still the same, so the manager gave me another in the front. It was not standard as the first one we stayed., The TV is much smaller, no microwave oven & kitchen, balcony was dirty with leaves. I spoke to the duty manager todive a certain discount as I have paid for comfort which I saw at first but that was denied & I had to make do with what they have given me. I told him that that was my last time going there. In fact, I choose your hotel after staying there about a few months ago & I have to go back Batam quite reularly with my clients but after my last experince, I decided Iwill never step in again. Standard has Dropped.
The proximity from the beach, seaview too far from the city area, not enough facilities (For example, free shuttle service to the city area).
Lovely design, good layout, very friendly staff members (and lots of them), lots of watersports available and better priced than most resorts in Batam and Bintan. Perfect for relaxing! We also received a free room upgrade so the sea was 100m from our room door. Slight smell of damp in the room but that seems to be normal in that region due to the humidity. Was very, very quiet so not much atmosphere, but we stayed Monday to Thursday while most people tend to go over the weekend so things liven up then.