Super attentive and friendly staff. Within walking distance from anything in old Belgrade. Good free breakfast. Bed and sofa bed could have been more comfortable with different mattresses. Had a leak in bathroom above us, but we were moved to a different room immediately, so I liked the quick attention to the problem b
The hotel is nice very close to the train station, breackfast is good and consistent. Belgrad is a very nice city with a good night life, you can go by foot from the hotel to the city center in about 15-20 min
It was very close to the train station and was within walking distance of the markets & the main tourist attractions. It was clean and comfortable.
Good hotel - ideal location if arriving by public transport. Location opposite the Railway Station not to everybody's taste, but perfectly safe and good hub for public transport. Large, clean room. Breakfast very adequate. We did not use the parking, but it looked very secure if required. Reception staff very helpful and English speaking
The location is very convenient, close to public transportation means.
tiny clean and in a central location, newly refurbished. The staff at the reception desk need to improve their skills.
cleanliness of the room, breakfast, location, staff, price, bathroom was ok, peace during the night wi-fi signal was not always good, perhaps a mini-bar and air condition would be a nice add to the room and a hair-dryer in a bathroom, too
all is very good, just one + is very thin walls:(
Location is second to none, right opposite the main Belgrade Railways station, walking distance from the main coach station and city centre (tourist attractions). Didn't go for breakfast (but it was included in the price), however, for that price whatever was served one cannot complain. friendly staff, smooth check in / out. Taxi to the airport arranged by a receptionist (taxi payable by card!!). Would stay again! Considering the price I paid, there is nothing I could complain about. Location was amazing, the quality of the room satisfactory, staff helpful. Nothing for this section. This hotel is highly recommended. Do not hesitate because of the price as it is a good place.
very near train station; (nice) UPhill walk into the old town not many restaurants close by
Staff is extremely friendly and helpfull !!!!!! We very very enjoy! We will come back to this hotel! Nothing
Perfect position in town Room clean but really to small
The room was clean, nice and comfortable. The location is nice, located in a quiet area, with free parking on place. Even we delay our arrival with one day - we pay only two nights, without any tax.
spa no currency exchange, unhelpful staff
Friendly workers, very clean, furniture is new. Location is hard to find even for the taxi drivers, barthroom is too small. Could not use the swimming pool.
Spa Center located in the hotel is free of charge what is huge plus of the hotel. The staff was nice and tried to help. Small bathroom. We had the issue with shower. Except that it was ok.
Front desk personnel Mira and Maria are really nice, professional and helpful. Breakfast, indoors swimming pool as well as the saunas are also great.. Easiness in taking a downtown bus , request a taxi and,, a around the corner mini market is quite conve nient.
The hotel staff was excellent, very polite. They provide me with the room at 10am morning although the check in time was 2pm Old furniture and doors in the room...
Hotel Union does not live up to its standard, its NOT 3 stars.....
The location In a word, it is a shabby hotel
The location was good, but nothing else was (and we are not demanding guests at all!). We stayed two nights at the Hotel Union and did not manage to sleep either night as the room was very small and absolutely unbearably hot. The windows opened into an airless courtyard and the water pipes were noisy. The hotel almost overcharged substantially by shifting the decimal place on the credit card bill.
Nothing . Rooms full of cigarette smoke
Hotel staff is fine This hotel must be renovated : ventilation is very bad (an unpleasant smell hurts you as you go in and throughout all the hotel), room doors are not steady, very poor comfort dating from 40 years ago if not more. Tap is leaking in the bathroom
Pokey room, no fan, no air conditioning in 41C
The position is great, the staff very friendly, the rooms, halls and dining area extremely clean. Some furniture items, small bathrooms.
Solid breakfast,good location,nice staff,easy to find,good for one night stay The last renovation of the hotel was probably 1978.
staff the furniture are very old
The reception could speak pretty good English. The size of the apartment is larger than I expected and I really love the prictures and arrangement of the room. The wireless Internet connection was wonderful. Assistants in the restaurant could not speak English very well. It took me sometime to realize that the water heater needs to start by myself.
Close to the city center. 15 minutes by car. Room was not cleaned every day.
Free wireless internet No elevator, no over curtains just sheers, hurt both legs because bed has big wood band (2"x6") around the bed and openings to pass are too narrow, cancelled 2 of 3 nights and had to pay 30% of these nights, too far from city center 15 miles and by taxi 800 dinnar ($12.), accept visa only and machine did not work (in other hotel no problem) and had to go to bank and change $ for cash (dinnars)
Very happy with this hotel. Good value for money, services and facilities above the expectations you have for the money you give. My room was very nice, very clean and pretty big. The breakfast was ok. For the staff I have the best comments to write: Very nice, professional, friendly and helpful. Unforgettable people, who do much more than their “job description” says. I parked my bike just outside of the hotel in a place that was monitored by the receptionist by cctv. There was not elevator, but I do not consider that a big disadvantage for myself. I would stay there again.
available credit card info on the web site was wrong and there are only 3 parking spots
Professional staff, clean and very close to city center. Modern furniture, nice rooms.
Fantastic staff - could not haver been better - welcoming, friendly, attentive and accommodating. Fantastic location as well. The breakfast was poor and the food quality was not as good as could have been.
My greyhound had a great time at this pet-friendly hotel.I will absolutely recommend it to all travelling pet owners.
hotel staff excellent, rooms very clean and comfortable good location,good breakfast,and overall a good hotel, and would stay again
It is situated in a very center. Internet was free. Rooms are renovated and very clean. Everybody was very helpful cause I was with a little baby. This is everything that you need when visiting Belgrade!
That was my second time on Hotel Excelsior and I'll visit it again on my next trip in Belgrade! They upgrade me to a better room with no further charge. The stuff was superb as always! The position is great while the price is excellent too! Thank you once more!
breakfast buffet, location, transportation Extremely loud and dirty due to extensive renovation outside and inside the building, even on Saturday/Sunday. My single room No.212 was not 6 squ.meters as offered, but only 4,5 m² (no space for suitcase, no chair no shelve.
Fair hotel but in excellent location
Extremely comfortable room, great value, good location Lift in hotel not great!
Fantastic staff - could not haver been better - welcoming, friendly, attentive and accommodating. Fantastic location as well. The breakfast was disappointing - not much choice and the food wasn't of that great a quality.
musak in the breakfast room
One of the best hotel I ever stayed in! Beside the fact that they have dinner included (and pretty large menu!) and the fact that they really offer unlimited free international phone calls (I think not in all rooms), they washed my car for free!!! Absolutely amazing! Nothing at all! Breakfast was fabulous! Very easy to get to the highway (E 70/75) and near the railway station. A big plus for Belgrade, Serbia and Eastern Europe in general.
my credit card was charged before the check out
the closenes to the centr the shaking of the hotel by the public transport
The rooms were well decorated and modern. The hotel is situated pretty close to the center. The staff was very helpful and friendly.
Very good breakfasts. Friendly and helpful staff who spoke English to a good standard. Room ok if a little small with a useful kettle and fridge . Small bathroom, nicely tiled in mosaic, but too small for a bath. Turn down service was an unexpected bonus. Location not great, ok during day to walk around the area but felt unsafe at night. Hotel is by a busy road next to the bus and railway station meant the room was often noisy, especially at night when we needed the window open for fresh air due to the poor air con. Hotel was expensive - this probably due to higher room rates as we stayed during Eurovision week when all hotels were fully booked.
rooms have all amenities rooms are spacious staff is very friendly and helpful location is not really that great. internet service is free but with a lot of problems breakfast variety weak but ok for the value
Welcoming staff, fantastic rooms, very organised and efficient . Located near to bus station and train station. Half board comes as part of the rate but wasted as we only eat there a few times. (but still a good rate for where we were)
Staff was very friendly and helpful, they even washed my car while parked in their lot. The food at the dinner buffet was the same every night, not very exciting and not very fresh. But it was useful for a quick bite if we had been out and about all day.
The Staff was great! They were able to turn several unfortunate situations into a positive experience for my friend and I. Window coverings would have been a good addition.
The design of the design hotel was such, that it was always dark, not enough light to work in the room, definetly not a business hotel. Which wasn't stated anywhere on your site.
Very clean hotel, the newst in the city I think, only 4 months open. Perfect location and very good breakfast. The staff were very pleasant and helpful Problem with the tv
Location and cleanliness of the room Restaurant and front desk people sometime were unkind
Location in the hart of old part of Belgrade where you have pedestrians under you eye walking in the shops arround the area and only 10min walk to the castles. Great ambience. Spa and pool would be the ultimate desire of a demanding person :)
Ideal location. Great service. Exceptionally clean Some problems with the working of the TV
it was modern and design hotel. Room was big and new. WC with Shower ist big as well. So we like too much and relaxed an that weekend. we will stay again there. It is in the heart of belgrad centar, so we were very close to the shopping, restaurants, cafes, bars, and diskos area. it directly ont TRG Republica. Breakfast-Buffet was wonderful and perfect! No Wi-Fi in the Room, and No Wi-Fi in the Lobby, just in the Restaurant from Hotel was Wi-Fi there, and it was for free as well.
Nice design of the room & bathroom, very clean, located on the main shopping street (but no street noise in the room due to good isolation), mostly surprised my the good quality, service and atmosphere in the restaurant / wine-bar - with live-music, all was excellent. I had a problem switching on the TV, but was too tired to ask for assistance and chose to go to sleep in the comfortable bed instead :-)
Kind and helpfull staff. Nice rooms. Great showers. Absence of free internet-terminal. No swimmingpool.
Excellent location. Very friendly staff. The glass bathroom door was cracked. The odour from the bathroom was not nice.
This will be a very good choice for poeple who want enjoy this beatiful city: big rooms, helpful staff, the location is excellent, just next to the pedestrian area in the city centre. And a nice design.
New furniture, TV-Channels Room close to Discotheque = noice, Shower wather not hot enough at 5h30AM
Location is good, right in the central street, 20 min from center Single room is a prison. Small with a short and narrow bed in the center of a room (at least to bring it to the wall, for safety, not to fall down:) and with TV aside. Breakfast is poor. Last time i stayed in Crystal - much better at the same price.
I liked the design of the bathroom mostly, the room needs perhaps a more personal touch of warmth.
Delightful hotel with extremely clean and modern facilities. Superb restaurant with complete and colorful breakfast as well as excellent restaurant with elegant wine selection. Its best point is certainly the Spa, managed by efficient and well trained staff. Definitely, a place to go back in future occasions. Nothing at all. The whole stay was a pleasant experience from beginning to end.
very pleasant stuff, great breakfast, the best location The hotel is new so they should take more attention on what a guest needs in a room, like a spoon, knife, something to open a coke with etc. And they should put more drinks in minibar.
Great location; good value; brilliant staff; comfortable, clean and stylish room; restaurant food fantastic and reasonably priced. If you visit Belgrade - stay here. A bath would have been good - in our particular room we only had a shower.
Location was excellent, breakfast included, it was clean. The staff were not helpful, and the house-keeping was strange (bed made different each day, one day the bedspread disappeared)
Great location. Very big, well kept rooms, good help from the staff in general. Breakfast was varied and plentiful.
The hotel was too old for my standards
nice hotel, big rooms, great location, very helpfull staff , good breakfast old and worn out ( but clean) sheets and towels
The location was perfect for my needs - sightseeing. The room was perfectly adequate and comfortable - the only down side was that the window looked out into a rear well with barely a glimpse of the sky. I was told this when I checked in and I didn't spend much time in the room anyway, so I was not bothered. Breakfast was excellent and the staff very attentive and helpful.
Good large room recently upgraded Terrible food and ongoing renovation work in Public areas very poor reception area
Staff were very friendly and ready to help over and above their call of duty. Food was excellent and quantity of food was more than enough. There was no way downstairs from the First floor to the reception are due to ongoing renovations.
A very traditional eastern European feel, and it is very centrally located in Belgrade - easy access to everything.
rooms are a little bit small
Room was good, building very interesting. The bed was extremely comfortable. Wireless internet the fastest we have experienced anywhere. 1. They really should sort out their non smoking floors and policy. 2. Tourists may like to drink tea. It does not mean they are sick. They would like to have tea made from hot hot hot water and nice good brew. It seems a difficult thing to acquire. 3. At payment stage there was an issue with booking.com rate. Apparently they renovated the rooms and felt they should charge more. This is another thing that must be sorted out before it is a grand hotel that it should be.
Hotel location communist era service; communist era food.
Everything. The staff were courteous, friendly, extremely helpful and spoke excellent English. The breakfast choice was very good and in my opinion, catered to all tastes. I was allocated one of the re-furbished rooms which was warm and very comfortable and had a view towards the Sava River. The location was in walking distance of an excellent pedestrian mall lined with boutique shops. A short taxi ride takes you to Usce shopping center which is clean and modern. Cheaper shops are to be found in sidestreets and all are well stocked. Although only spending 4 days in the hotel, I felt a twinge of sadness at having to continue on my journey as I had immensely enjoyed my stay. In my opinion, some of the views on the hotel website were unfairly negative.
My room had been refurbished to a high standard so I appreciated this comfort. The lobby and public areas of the hotel need to have similar refurbishment as they look down at heel. There was no proper alternative to a cooked breakfast.
Location and staff Small room
Great location in the centre of the town. A bit run-down but very quaint and endearing, with beautiful stained glass windows and murals. Free wireless internet a bonus. Breakfast was perfectly fine. Staff tended to be a bit brusque but I suspect this is partly the Serbian way - they were always responsive to my requests however. I would be happy to stay there again No gym or pool
location, view from the room, wifi (and it was working well), atmosphere of the hotel. Room was smaller than I expected. Shower but no bathtub. renovation still going on. reception is hidden. lower staircase is a maze. Hope that renovation is finished soon!
The room was clean and re newed
Nice hotel good quality for price Breakfast can be better
Central zone Poor quality, bathroom, brekfast, ....
Central location, good breakfast, clean room.
location, restaurant and price ...
brekfast-times no until 10 and must have buffet
It's in a good location torn carpet, poor lighting in the room, could have been cleaner, very expensive for what we got
clean and good location 1.Please remind customer to take passport when check out. 2.wireless signal is not good.
It was very noisy. There was not heating, outside was cold. The breakfast was very poor.
The staff was friendly, the location was good and overall, good vallue for the money.
Very comfortable room; good location in city Staff did not convey a very welcoming attitude
Breakfest was normally Rooms was very poor, I booked non smoking room, but first was smoking room. After was changed. In the rooms was so many problems.
Very good value for money. Great buffet breakfast. Great location. Very clean Some old in terms of some electric sockets hanging off wall. Gor stuck in the lift at one point and had to take the lift back up a floor to get out as no one came to advise. Heating was too cold, radiator didn't feel warm at all. Staff could of been bit more forth coming with information, help ect
The best service in the hotel was the breakfast. I did not like the lack of professionalism of the staff working at the reception desk, and also the false presentation of the standard rooms that mislead the choise of the room.
Location and price
Good rate, good breakfast
5 minutes to city center no
Great value, good location Grumpy staff
I enjoyed my stay here. Great location, friendly staff, clean and comfortable. Did the job more than adequately.
A Little breakfast Dirty carpets and Lifts stuck continously
The staff i extraordinary friendly and service minded and the location is lovely.
Very friendly staff and a great location.
Clean friendly good breakfast Noise from courtyard at night no lift!!
Location and service
central location, friendly staff slightly overpriced
Great hospitality by all staff.
Nothing When I arrived, my room was already occupied. They moved my to another hotel for one night and moved me back for the second night, but because they arrived late to pick me up from the other hotel, I was late for the meeting I was supposed to go to. I had a cockroach on the ceiling. I asked for directions to go to a restaurant and they mislead me. Very bad experience. I would never recommend.
Excellent staff, good breakfast, convenient location. Too much smoking going on in reception-bar area (like everywhere else in the city). The walls are pretty thin.
The location and the service
Hotel is located in the center of the Belgrade, great position for discovering the city. Unfortunatley hotel does not deserve 4 stars, the rooms are big, but the furniture is outdated. Rooms have air conditioning, but they should be renewed. Also breakfast would deserve more three stars than four. The staff is friendly but I would expect better rooms for the rank of a hotel although I must addmit that the price of the room reflects the quality. I would estimate it to 3 stars or less.
The only thing great about this hotel is its location - when you step out of the hotel you find yourself on the main bulevard. There is nothing to like about this Hotel. Bathroom was full of mould, water from the pipe was yellow, stuff poorly speaks any other language than serbian and really unfriendly, you have to pay for the "secured" garage" just to find you car scratched the other day. The price for the room is extremely overvalued.
location, something traditional
just down town !
Reception (temporary, but could be better.