When the air conditioning that was working in the afternoon was not working at 12 midnight, the night clerk did everything he could to move me to another room that also ended up not having proper air conditioning. It was a quiet hotel not far from the Berlin Zoo station. My wife could not come as she was ill, and the hotel was kind enough to waive the parking fee. Old wiring which blew a fuse when i plugged in my laptop. It took about 2 hours and four calls for someone to finally understand the fuse blew and to fix it. The hotel is an older 1970's style, dark wood and decor. Very touristy, the breakfast was nowhere up to standards of other German hotels, they did have the basics but not much else. International English newspapers which in nearly all 4 star hotels are free were not free here. There are many similar and newer cheerier hotels much friendlier to the business traveller nearby. I would not stay at this one again.
Difficult to say what I liked best as every aspect of service,facilities,location,comfort,room and value for money was best! No negatives
The location is ideal for easy access to both the shopping street and the Zoo.
Ease to work location I had a non smoking room when I asked for a NS. The reception staff would not allow me to check in on arrival
The location was very good, 2 mins from the train station. The hotel was advertised as a 4 star hotel but is nowhere near that standard- a bit disappointing. The room was clean enough but having two single beds pushed together as a double is ridiculous-the beds kept slipping apart- not very romantic!! Also had to ring for toilet roll twice as cleaners oddly took half used rolls and left no replacements. The food in the restaurant was very good but the price wasn't. There are plenty of restaurants in the area that are much cheaper and food is just as nice. Breakfast also isn't worth 18 euro each.
On the last night of our stay, we returned to our room at approx 1 am to find that our room had not been cleaned!!! Also the pillows are the size of cushions, very uncomfortable.
- central location - close to public transportation - very noisy (thin walls) - extremely small room - could have been cleaner
The hotel lobby area and bar was very warm, relaxing and comfortable to enjoy the evening away from the cold winter night. We loved this hotel, everything was excellent.
room was very well maintained by cleaners, also the choice of breakfast menu was very good. The breakfast restaurant was not prepared for large number of guests and to get a table I had to go for breakfast very early. Maybe it will be better to put smaller tables in restaurant than several large tables. It was very upsetting when I could not access to internet - on my reservation email there was clear massage that you provide easy access to internet (wireless and cable networks) but when I wanted connect my computer to internet it became clear that it isn’t possible - also nobody from reception was able to tell me how to do it + access to internet cost an extra payment. I think that price for night at the hotel is already high and should reflect international standards (free access to internet). Another problem which I faced was involved with the method of payment: my husband book the hotel for me using his credit card, and we clearly specified that I will pay by cash at the hotel - as I didn’t travel with my husband and didn’t have his credit card, but at my arrival I was asked for credit card to confirm my payment!
location, service nothing
ok hotel to the price
Good location and comfort.
I really enjoyed the spa area, small but very relaxing.
Very good. I personally recommend it.
very cold, mostly unhelpful staff
Nice room, clean, friendly staff, and excellent location Wi- fi access in the room was poor, very little signal, same for mobiles.
Executive room upgrade Spa and Piano bar
The helpful staff and relaxed atmosphere
good location and good service
Friendly staff, space, location Exclusive Breakfast was over priced, could have had in Hotel Cafe for quarter of the price.
nice rooms, service minded personel
Centrally located, this hotel is one of the few hotels in Germany where a double bed is offered and not two singles pushed together. The staff were very helpful and he room was immaculately clean. Room service menu is extensive, reasonable priced and ideal for the business traveler. Room a little too warm at night - no way to adjust temperature. Breakfast at €25 per day was on the expensive side.
Good atmosphere cleanliness got what we payed for Mini bar prices over priced
Great location, lovely room, great service. Service and atmosphere in the Bristol bar was great. As a english speaker would have liked better channels to watch for example discovery or national geographic free to view. Some english channels were used for other languages during the day. One news channel is not good.
They charged me for smoking 300$ and I'm not a smoker
Furniture has to be replaced. Heating system was out of order
The luxury and pampering of the experience!
Great service great location
The service is perfect, the personnel kindly fulfill every request, the positon is simply spectacular, near to the sightseen bus' stop and to every cool shop or restaurant,even to la casa del habano!!!!
quick no-nonsense check-in, excellent room, great location, good restaurants, quick check-out I couldn't say. One of the best hotels ever!
Great location, good quality hotel, not the cheapest, but worth it.
I liked hotel staff because they helped me in my problem. Also I liked the locaion of the hotel which is good for shoping. There wasn't Russian speaking man at the reception. The breakfast in the hotel is very expensive (21 eur).
Breakfast and all the friendly staff 10th floor too high
Friendly staff, cleanliness, efficient elevators, helpful concierge There really are no common areas for non-smokers to sit; the lobby is monopolized by businessmen smoking,drinking, and doing business. I was on the floor below the executive lounge and the sound of heels on the floor above me was unpleasant and annoying. This is only a problem for 8th floor guests in certain rooms. You'll need to be on an expense account if you want to buy breakfast here: 19 euro for coffee and rolls.
the locaion, in the heart of central berlin, 2 min. from KU dam -
very friendly staff, very clean and spacious room, great location, nice athmosphere
Espresso machine in the room The room was a little bit cold even when thremostat was on high
The location is great, my room was spacious with a nice bathroom over the kudam. Staff are very helpful and friendly. The location of the hotel is great and very friendly professional staff
location, modern decoration, friendly hotel staff, large windows overlooking Ku Damm street, buffet breakfast. To have complimentary Internet in the room as in it is complimentary in the lobby. Also to be able to use the elevator from the hotel entrance up to my room floor (without changing elevators in the lobby that is located in the upper floor.
Excellent service and value for money
Fantastic staff and great location. Loved the Nespresso machine in the room. Gym was pretty small.
Excellent location, central for all eventualities, big rooms and a quiet hotel, knowledgeable staff.
Have stay in many 5 star hotels around the world. The service, in the breakfast restaurant, was the best we ever had. World-class!
Great staff, excellent breakfast, good location!
Our stay was very pleasant, the spa is great, very good breakfast, hotel staff is helpful and nice. Only it was very hot in the room, though the heating was off.
Staff was very helpful NA
The staff at the hotel was very courteous and helpful.
Just what you would expect from a 5 star, very enjoyable stay
An excellent breakfast The decor was more suited to a hotel from the
The room was the largest hotel room I've ever been in! It was well maintained and the hotel staff made us feel like important guests.
The location and everything about the hotel Overcharge on Garage
Staff very friendly, professional and helpful. Good location. Front entrance and reception exception, however rooms were very basic for a four star.
Didnt stay a lot of time there,since we were roaming around berlin,staff was very kind and effective,warm rooms,best was that they have smoking rooms.
I liked where the hotel was situated , off the main Kurffudesdamm Street,plenty of places to eat. There was no iron or board in the room ,had to request,the price for a bottle of water 3.50 euros was more expensive then a coffee,
Great location. Lobby is nice. Great value for money. I don't like when reception requesting vouchers or booking emails etc. ID should be enough. At least print some photographs for empty walls in the room.
Central Position very good.3 Aircon was not the best.
Best location possible (in my opinion). Only a few minutes walking distance from the central Zoo train station, and from there it's easiest to get to everywhere in Berlin. Also very close to Kurfurstendamm street, in which you can always find something to do. Rooms were quite spacious and comfortable. Price was fine. Shower wasn't very clean. The desks were sticky and the floor wasn't washed. Poor or no WIFI reception in the room. WIFI only available in the lobby. Accused us in using the minibar falsely. When confronted, dropped the charges.
Clean, friendly staff, quite street
Location and good experience with a former stay.
Exellent location - it's very close to Kudam. The carpet on the floor needs to be changed.
breakfast/ lobby/location/staff it would have been nice to have clean towels daily, and towels that were better quality.
Location was superb ! Beds weren't so comfortable... Free WiFi would be appreciated !
This hotel is located in an upscale area of Berlin. Many folks visiting the hotel would like the fact that there's lots of shopping and restaurants nearby. The hotel didn't provide many amenities like a gym or on sight laundry but the room was clean and provided what I wanted I quiet room at an affordable price that included internet. In addition I really like the fact that the room came with a Juliet balcony to allow fresh air into the room. It was fine.
The staff is very helpful. The rooms are surprisingly large and quiet. While the hotel itself is in a quiet area, it is very close to two train stations. A good value for the money.
Location only Dirty bath
Very quiet room, excellent location
Location was excellent and room was spacious Room was warm and could not leave window open due to noise from the street
staff extremely obliging and central location
nice location no tea and coffee making facilities in room
The housekeeeping staff was most helpful in finding a board to make the bed firmer. Those at the front desk were very helpful with our needs for information, a converter, and storage facilities. No washcloths in rooms- perhaps just an American expectation. There was some confusion about which of our party was to get the single room
large and spacious room
very private, and very good location. friendly staff. very relaxed but efficient. Perfect for solo traveller. no
Rooms great, staff v helpful and very good location. Fantastic restaurant attached nothing!
The room was a good size and enjoyable modern design, the bed was comfortable and the TV had a reasonable number of English channels. The breakfast buffet area and eating area were both far too small. It was difficult to pick up food without bumping into people and there was a long line-up of people to get in.
Very nice hotel and it was air conditioned, which was nice in the summer heat. Right next to the S-train statioon so it was easy to get around. The breakfast buffet was very good with a lot of variety.
Modern well maintenance excellent near the S train station
Staff efficient and facilities good Few dining choices within walking distance but access to transport is excellent.
While booking I had mentioned I will be checking-in with my wife and two kids. They had read my message and had done the preparation before we had arrived and had organised beds for kids too, which really was very thoughtful and additional toys for the kids made them feel special. Staff at the reception had no idea how could tourist travel and what kind of card to buy etc, which was strange.
Perfect location - right across from Tiergarten. Also right across from the above ground train. Nice room and staff was very helpful. Highly recommend!
Table service (minor); not enough milk in the room to make more than one cup of coffee!
location of hotel No price list of Internet use in room
food was excellent, rooms were very clean and comfortable. Drinks at the bar were expensive, perhaps a happy hour would be nice. As we travelled as a family, interconecting rooms would have been good.
Bar staff were very friendly, breakfast choice extensive, rooms clean and comfortable Internet access was very expensive. As a travelling business person this is very inconvineint and does not compare with other similar hotels. To attract business people, the interent should be free. Also the prnter in the lobby and one of the PCs were out of order.
This hotel is eccelent. It is in front of the metro station (Tiergarten station) and it is 10 minutes by walk from the Zoo.
Room and services was very nice. I liked everything. I missed cotton pads in bathroom :)
Comfortable and spacious room, excellent service and delicious breakfast, convenient location.
Lovely quirky hotel well placed for sightseeing. Helpful happy staff. Clean and spacious bedroom. Fantastic breakfast selection. Would definately return.
The hotel is in walking distance from the Technical University of Berlin and T-Labs. The staff was very friendly, my room was clean and very large (including a separate garderobe room), well equipped. Internet was free of charge and working properly. Breakfast had a good selection of foods. Breakfast was a bit expensive.
The cafe on the 7th floor Hotel staff was not friendly, and the room was not as modern and clean as described.
very good service, staff eager to please + champagne and pancakes for breakfast! room located on ground floor, noise and view from the road
Still and sparkling water available at any time from reception. also 7th floor being dedicated to guests for coffee and tea and cake after breakfast. very handy when you want that coffee after a morning out. also helped us even when we got back to Australia with a missing parcel. nothing was excellent
Good location/clean rooms/friendly staff small rooms/expensive
Style, room was spacious, breakfast area very nice and good choice of food, location ideal, There was refurbishment work being undertaken and woken up early on 2 mornings.. which we could have done without!
Good location, very clean&comfortable room, great breakfast buffet and excellent staff which is the most important thing in hotel business. I would certainly recommend this hotel.
Great location, well appointed room, great breakfast, attentive helpful staff.. super clean and quality fittings and decor. Internet WiFi was crazy expensive $8euro per hour is not reasonable!
Clean rooms, excellent location near Kaiser Wilhelm Chruch, Zoo Station, on Kudamm. Note that parking is accessed from Kant Strasse, NOT Ku'damm. Good breakfast. Front desk staff seemed a bit bored and not that eager to assist. Room was quite small. Door between shower/toilet and sink was missing.
New decoration, good facilities, enough power plugs, free (cable) internet access, location, friendly staff Relatively limited selection of TV channels
proximity/location, proximity to public transport options, cleanliness, friendliness of staff no facilities to make a cup of coffee etc, or iron a shirt ( without sending to a laundry at a cost)
Located in the centre of Kudamm Better for business than leisure. No wellness in the house, expensive breakfast
It is very well placed, clean, modern. Lack of more facilities (cosmetics, etc.) for a 4 stars hotel.
very good gym, location, design of the room nothing
Perfect location, near U-Bahn, near main station of tour buses
Location is great! Very close to all transportation (U-bahn, bud, S-bahn) The service was amazing Breakfast was very good and tasty The internet is a little bit slow but acceptable.
Free LAN internet at the room. Very nice looking rooms. Excellent service in the restaurant
Great hotel, friendly staff, lovely modern rooms and central location WiFi too expensive at €8 per hour, it should supplied for free just like the LAN connectivity
Great style! good location
We liked the design and the comfort as well as the insulation from noise!!!
Front Desk was very efficient Room was tiny. I think I have never seen that a tiny room. Amenities poor for the standard they want to offer. The view was zero. You had to keep your curtains closed to have privacy.
free internet the red lights
Attractive common areas and efficient staff. Rooms were small and the location was probably optimimum before the wall came down. Now it feels a bit out of the way. It also didn't feel like a five star hotel, despite its rating.
Location is very convenient. Staff is very nice and always available. Interior design is a plus The hotel seems to be run down and looks much older then it is: walls are not very clean, the curtain in the room was ripped off, there were no slippers and laundry bags.
Location and very attentive,friendly staff Wellness centre was not operational
Design of room bar and lounge We had a very early lunch, heard kitchen staff complain very loudly
Great bar/restaurant staff. Made a special dish for me as a vegetarian. Wellness center was closed indefinitely. Wood and tile floor rooms but no slippers provided by hotel. Could also hear person in room above me walking in their shoes most of night. No ironing board. Only one pillow for bed. :(
the whole atmosphere - it made the trip very enjoyable not obviously
The room was very clean and the staff helpful. They have a relatively good restaurant, if you want to try german cuisine. Not good value for money. We paid 250euros for 3 nights and the hotel is old, it needs renovation. Also, they charge extra for things that should be already in the room, such as toothbrush sets.
Clean, good breakfast, comfortable place The staff isnt speak English well
Generally pleasant, polite, well appointed/maintained and good value for money hotel
Met my needs
The hotel was efficient, the single room adaquate without feeling that you had been given a cupboard, well tocked mini bar, the breakfast fair. There was no English speaking television channels, a big miss if on ones own - I knew his from previous reviews, but I consider this to be poor in a hotel of this quality.
nothing rooms are to small, beds are to small and old, bad romm to small and equipment are to old, breakfast are poor
The location is good, the rooms are clean and decent, the hotel staff is ok The breakfast hall did not have enough space for all the guests during peak time, people had to wait until a table was free. In addition, the rooms are a bit small.
The hotel is very well situated. The rooms are clean, comfortable and well appointed. The staff were helpful and pleasant. There was nothing which disappointed me.
Free Wifi in every room. Comfortable room. Excellent German Breakfast
the location was great,the staff,even better.cheers only the fact i could`ent stay longer
Location very good No negatives..... enjoyed our stay..
Location and low cost. Found some staff to be "off" with non german guests.
Good location and price Complicated journey from main door to room.
Excellent location, good comfort, lovely interiors.
location close to public transportation rooms needs to renovated
Great location for travel to all the landmarks. Close to shopping, train underground and bus links. Breakfast was good and the room was very quiet considering our room overlooked a busy main road. Our double room was quite small but we weren't in it much so not a problem.
Although the hotel was in the middle of town, the room was quiet. Hotel was situated, near shops, restaurants and the bus to Tegel Airport (109) stopped outside hotel. Just near Bahnhof Zoo with easy access to other buses, eg No. 100.
The staff was FANTASTIC ! They helped us get settled and oriented, and were always friendly. Highly recommend a stay here.
This is the best value for money Hotel I have veer stayed in, it is so central and the room was large and are warm and comfortable, ideal for a short break, didn't try the breakfast so can't comment. Check in was a little painful being sent to the wrong room twice at 2am! Nothing really negative to say, all was acceptable and good.
it was clean and comfortable the front dest lady was pretty much rude.
the staff were very helpful wireless internet was barely working, particularly for vpn
The hotel was in a quiet location but near the U-bahn. The restuarant was very good and elegant. The room was plush and comfortable with many extras.
The room was very nice. Location is excellent. Great value for money. Staff were very pleasant Reception was closed very early, so I had to bring a bulky key out with me
The staff was very kind and service was excellent. The hotel is only 5-7 minutes walk to the Exhibition Centre, so it's conveniently located.
Proximity to my conference Internet was not free in your room.
The staff were friendly. They told me about a parade/party in the street that I might like to go to, it was fun. Breakfast was good and included cooked food as well as cereal, cheese, fruit and other things. There is a nice garden outside of the restaurant. The room itself was nice, it was clean and the bed was comfortable. Everything in the room was working properly. The hotel is a 5 minute walk away from the underground train station.
The quality of the room furnishings was luxurious and the decorations tasteful. The nice room is contained in what appears to be an old and mean building, narrow corridors, tiny lift etc. The restaurant food was no better than average but price, like the room price, high in value terms.
Loved the Meditteranean Wellness area, especially the Aromatic shower. There were no towels in the pool/wellness area. Otherwise, our stay was great.
excellent breakfast. very spacy rooms
No surprises, good or bad. Very good location. Room was nice. Shower had great water pressure. "Free" internet isn't free because you need to pay a small fee unless you are very minimally using it.
Everything was just fine, good breakfast buffet
Great location, thoughtful front desk staff, beautiful room. But all the accolades go to Sam the concierge
Outstanding service, quite flexible schedules of check-in/out time, good food
Good service, location, quality of food Everything was good
The size of the room, the size of the tv and the size of the bed. Not enough none german tv-channels.
Spacious rooms, lovely staff, good breakfast, quick room service and great location No wi-fi in room and 2 single duvets is not practical. Pillows should be fuller and firmer - Did not sleep well at all.
Location and reception staff,Room service dinner is less that I expected and not worth the value
Staff and room! Brand new with modern fittings! The spa...too small
Excellent service, very friendly staff, very clean rooms & hotel. Truly one of the best hotels I have ever visited.
The most accommodating, friendly, courteous staff.
The help we got to book for our evening programme. We also got the room directly when we arrived in the morning, which helped us to make our stay. There was nothing.
There was no mention that major portions of it were under renovation...I could stand it but I could see where a lot of people would be irked. The other thing that surprised me very much was that while there was availability of internet it was 'extra' and had to be payed for in addition...seems to me internet is a given these days...if needed charge more then to pay for the internet!
loved the decor - paintings and coloured carpets
That Breakfast was until 12pm. The size of our room. That it had a balcony. The staff were extremely friendly and helpful.
Centrally located, 5 min walk to Kudam, and 10 min walk to the Zoo. Carpets were with stains...
The room was large, clean and the breakfast was very good.
Enough space in room. Nice view from the room's windov. The room's terrace wasn't cleaned during our stay in the hotel.
Lack of service during the breakfest - the tables were left uncleaned - no coffee available except on demand if I was finding someone.
No problems at all! We arrived from the airport at 12.30 pm and we didn't wait a minute for our room. Free internet.
The location, services, and special accommodations that they provided us were excellent. I will highly recommend it to others. No.
Great location, Berlin was lit up perfrectly for the festive season, very central to shops and easy route airports, easy parking and a very safe part of the city, loads of restraunts.
I thought the hotel was very central 2 everything staff excellent breakfast lovely room lovely
final night there we requestes breakfast brought to our room,,, as a joke really and with our wake up cal we were brought this,,,,, excellent berlin---- people were shocking except a guy at reception at your hotel
Good breakfast, modern reception desk, excellent position in Berlin, very helpful and pleasant staff, good beds. No drawers
Quality hotel with good location in the heart of the city.
Excellent location, a good-sized room that was spotlessly clean, an extensive breakfast buffet, courteous and helpful staff, great value for the price. I liked everything about the hotel.
Excellent location for shopping, good breakfast.Staff very helpful and pleasant. Uhlandstrasse u bahn close to the hotel. Carpet in bedroom not very clean.
enough space, good location, very friendly staff, good price small shower facility, breakfast was okay but not excellent