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good location and good service
Good location and comfort.
The helpful staff and relaxed atmosphere
Very good. I personally recommend it.
Nice room, clean, friendly staff, and excellent location Wi- fi access in the room was poor, very little signal, same for mobiles.
very cold, mostly unhelpful staff
Executive room upgrade Spa and Piano bar
I really enjoyed the spa area, small but very relaxing.
nice rooms, service minded personel
Good atmosphere cleanliness got what we payed for Mini bar prices over priced
Centrally located, this hotel is one of the few hotels in Germany where a double bed is offered and not two singles pushed together. The staff were very helpful and he room was immaculately clean. Room service menu is extensive, reasonable priced and ideal for the business traveler. Room a little too warm at night - no way to adjust temperature. Breakfast at €25 per day was on the expensive side.
The service is perfect, the personnel kindly fulfill every request, the positon is simply spectacular, near to the sightseen bus' stop and to every cool shop or restaurant,even to la casa del habano!!!!
Great service great location
Furniture has to be replaced. Heating system was out of order
They charged me for smoking 300$ and I'm not a smoker
The luxury and pampering of the experience!
quick no-nonsense check-in, excellent room, great location, good restaurants, quick check-out I couldn't say. One of the best hotels ever!
Great location, lovely room, great service. Service and atmosphere in the Bristol bar was great. As a english speaker would have liked better channels to watch for example discovery or national geographic free to view. Some english channels were used for other languages during the day. One news channel is not good.
Friendly staff, space, location Exclusive Breakfast was over priced, could have had in Hotel Cafe for quarter of the price.
Good service, location, quality of food Everything was good
excellent breakfast. very spacy rooms
Excellent service, very friendly staff, very clean rooms & hotel. Truly one of the best hotels I have ever visited.
The size of the room, the size of the tv and the size of the bed. Not enough none german tv-channels.
Everything was just fine, good breakfast buffet
Location and reception staff,Room service dinner is less that I expected and not worth the value
Spacious rooms, lovely staff, good breakfast, quick room service and great location No wi-fi in room and 2 single duvets is not practical. Pillows should be fuller and firmer - Did not sleep well at all.
Staff and room! Brand new with modern fittings! The spa...too small
The most accommodating, friendly, courteous staff.
No surprises, good or bad. Very good location. Room was nice. Shower had great water pressure. "Free" internet isn't free because you need to pay a small fee unless you are very minimally using it.
Outstanding service, quite flexible schedules of check-in/out time, good food
Great location, thoughtful front desk staff, beautiful room. But all the accolades go to Sam the concierge
Great staff, excellent breakfast, good location!
The location and everything about the hotel Overcharge on Garage
Staff was very helpful NA
Just what you would expect from a 5 star, very enjoyable stay
The staff at the hotel was very courteous and helpful.
Have stay in many 5 star hotels around the world. The service, in the breakfast restaurant, was the best we ever had. World-class!
An excellent breakfast The decor was more suited to a hotel from the
Excellent location, central for all eventualities, big rooms and a quiet hotel, knowledgeable staff.
Our stay was very pleasant, the spa is great, very good breakfast, hotel staff is helpful and nice. Only it was very hot in the room, though the heating was off.
The room was the largest hotel room I've ever been in! It was well maintained and the hotel staff made us feel like important guests.
Great location, good quality hotel, not the cheapest, but worth it.
Friendly staff, cleanliness, efficient elevators, helpful concierge There really are no common areas for non-smokers to sit; the lobby is monopolized by businessmen smoking,drinking, and doing business. I was on the floor below the executive lounge and the sound of heels on the floor above me was unpleasant and annoying. This is only a problem for 8th floor guests in certain rooms. You'll need to be on an expense account if you want to buy breakfast here: 19 euro for coffee and rolls.
very friendly staff, very clean and spacious room, great location, nice athmosphere
Breakfast and all the friendly staff 10th floor too high
Excellent service and value for money
location, modern decoration, friendly hotel staff, large windows overlooking Ku Damm street, buffet breakfast. To have complimentary Internet in the room as in it is complimentary in the lobby. Also to be able to use the elevator from the hotel entrance up to my room floor (without changing elevators in the lobby that is located in the upper floor.
the locaion, in the heart of central berlin, 2 min. from KU dam -
I liked hotel staff because they helped me in my problem. Also I liked the locaion of the hotel which is good for shoping. There wasn't Russian speaking man at the reception. The breakfast in the hotel is very expensive (21 eur).
Fantastic staff and great location. Loved the Nespresso machine in the room. Gym was pretty small.
Espresso machine in the room The room was a little bit cold even when thremostat was on high
The location is great, my room was spacious with a nice bathroom over the kudam. Staff are very helpful and friendly. The location of the hotel is great and very friendly professional staff
Chose Hotel Zoo for a business conference, with attendees arriving from different parts of the world. The hotel experience exceeded our expectations...beautifully appointed, public spaces with large comfortable guest rooms and outstanding meeting facilities. The staff were friendly, helpful and extremely accommodating. The restaurant and bar areas were fun spots to unwind at the end of each day. While hotel premises were designated as non-smoking, the external courtyard smoking area was adjacent to some guest rooms with lingering aftereffects from smokers.
Service was excelleny, and staff courteous and helpful. Nothing
Room so comfortable. Spa and pool exceptional. Love the library and evening view. Staff excellent at all levels. Best thing about our trip to Berlin was the Waldorf. Nothing
Location, staff very helpful Had difficulty with the (Macintosh) computer printing boarding passes. Had to have it done at the front desk.
Spacious, luxurious room. The common areas are also quite lovely, and the building is beautiful. Breakfast was excellent. My only criticism is that the front desk staff could be a little more knowledgeable about the area. We were instructed to take the S train from a station that was closed. And the next day we were told that a museum was open until 6 pm when it actually closed at 4:30 pm.
The rooms were laid out really good and had very good use of space. They were very clean and nice. The breakfast in the morning was really good. It had a very nice variety of food including hot food. The location was superb. It was directly next to the train station and there was a grocery store under the train station that was great for buying snacks and drinks. The location was also perfect for the Berlin zoo and the park.
Friendly and helpful staff. Good choice at the buffet breakfast. Room was a little to small and lacked chairs.
The hotel was in a good location, the rooms were very nice and clean and the offered an excellent buffet breakfast.
space of the room, brand new hotel, breakfast, atmosphere internet connection did not work yet, very slow elevators
Cosy hotel, nice design, friendly staff, nice breakfast. It was not cleaned thoroughly, yet acceptable and the neighbourhood was a little bit unfriendly, but this has not been a problem, even when we returned late at night.
lovely modern hotel, very close to the tube station, Great breakfast, with endless choice to suit all.
The silence and the breakfast. Employees very nice and the rooms very clean! I
Brand new hotel, nice design, confortable. At two metro station distance from the icc congress center. The desk personnel was moderately helpful.
Location was convenient, facilities were sufficient. The staff were horrible. After yelling at 10pm for their system loosing my booking it miraculously appeared but there were no rooms available, so they sent me to another hotel in their chain were they made me pay an additional 50 euro/night for a non-smoking room. I would not recommend this hotel to anyone.
Excellent breakfast. Free internet. Warm friendly hotel. Very helpful and informative staff. Bar area very small.
Location of hotel is excellent for the people who wants a peacefull neigbourhood whith nice small restaurants, malls and caffes,a fast metro conection with the center of the town.A good base for the city tour.Staff was polite and breakfast was excellent-) Lack of room bar.
Nice location near the underground station. Awfully uncomfortable beds and dirty toilet. Otherwise quite nice.
Beautifully and thoughtfully designed rooms. Incredibly friendly staff. Thousands of nice small touches that just make you believe in the magic of hospitality again. Perfectly matching the overall Berlin experience. The only thing I didn't like is that we couldn't stay longer.
Everything - ambience, music, coffee shop, restaurant, bar + DJ's nightly, view over the park and zoo, the room - what a great hotel. Nothing!
While booking I had mentioned I will be checking-in with my wife and two kids. They had read my message and had done the preparation before we had arrived and had organised beds for kids too, which really was very thoughtful and additional toys for the kids made them feel special. Staff at the reception had no idea how could tourist travel and what kind of card to buy etc, which was strange.
Very nice hotel and it was air conditioned, which was nice in the summer heat. Right next to the S-train statioon so it was easy to get around. The breakfast buffet was very good with a lot of variety.
Bar staff were very friendly, breakfast choice extensive, rooms clean and comfortable Internet access was very expensive. As a travelling business person this is very inconvineint and does not compare with other similar hotels. To attract business people, the interent should be free. Also the prnter in the lobby and one of the PCs were out of order.
Perfect location - right across from Tiergarten. Also right across from the above ground train. Nice room and staff was very helpful. Highly recommend!
Table service (minor); not enough milk in the room to make more than one cup of coffee!
Staff efficient and facilities good Few dining choices within walking distance but access to transport is excellent.
This hotel is eccelent. It is in front of the metro station (Tiergarten station) and it is 10 minutes by walk from the Zoo.
location of hotel No price list of Internet use in room
The room was a good size and enjoyable modern design, the bed was comfortable and the TV had a reasonable number of English channels. The breakfast buffet area and eating area were both far too small. It was difficult to pick up food without bumping into people and there was a long line-up of people to get in.
Modern well maintenance excellent near the S train station
food was excellent, rooms were very clean and comfortable. Drinks at the bar were expensive, perhaps a happy hour would be nice. As we travelled as a family, interconecting rooms would have been good.
Wonderful hotel in nice surroundings and I will recommend it to all my friends coming to Berlin. So far everything was perfect
great walks great hotel great staff very helpfull great location
I like location , personal , design of the hotel and nature yes , I didnt like the food in restaurent.
The helpful staff and friendliness. They also spoke English very well.
Beautiful surroundings,great food and very well trained staff. Nothing except it is out of town so you have to add taxis to your expense or a 15 min walk to the tube and then a 20 min journey in.The hotel is worth this slight inconvenience though.
The ambience was perfect, personnel kind and friendly, the meals superb and the rooms tidy, clean and wonderfull nothing
The Alma Schlosshotel is an excellent hotel. It was to the standard I would expect of a 5* hotel and would stay there again.
The hotel itself is beautiful. Both our room and the lobby, bar, and sitting rooms were wonderfully decorated. We had the afternoon tea and everything was delicious. For the most part, the staff was very friendly and helpful, although some more than others. The pool and jacuzzi were lovely. The neighborhood is sort of "best of no worlds." There's not much to do, and the restaurants outside the hotel are all a 10+ minute walk. We came out here thinking it would be more bucolic, but it's just a very suburban neighborhood with the homes very close together. We did not plan on going into the center of Berlin since we'd been there for almost a week and were only at Schlosshotel for 1 night, but be aware that unless you take a car, it's not very convenient to get downtown.
everything. the room, the food, the quality of beverages, the free mini-bar, the amazing building, the most friendly hotel personnel. it is a bit far from the city but it is worth it.
Near the shopping, good breakfeast We got a room that some previose guests had smoket in and we missed a hottub
good breakfast overpriced internet access
Very relaking and professionlly run
location was good. clean room reception area was cheap looking
The warmth and efficiency of the heating systems, the pleasant and efficient staff, and the location. a drunk neighbour making loud noise through the middle of the night was visited by the receptionist on our behalf, and the problem was improved a little. The neighbouring apartment's door slams terribly every time they use it. Reporting it to the front desk, hopefully for repairs, was met simply with "I'm sorry". I would recommend this hotel if I could change rooms away form the neighbour's slamming door which needs only a repair to the hydraulic system on the door spring.
Everything was nice. The room was big, nice restaurant, sauna, the street war nice. Easy to trawell from the hotel. Nothing to complain about
very comfortable and centrally located
location, room size, price, breakfast, friendly staff
Good location, buffet breakfast very good and staff quite happy to look after luggage on arrival before check in and after check out.
buffet breakfast was excellent. ironing board needed in room or at least on each floor ( only one available in hotel ) not ideal for travelling
Great location, well appointed room, great breakfast, attentive helpful staff.. super clean and quality fittings and decor. Internet WiFi was crazy expensive $8euro per hour is not reasonable!
Free LAN internet at the room. Very nice looking rooms. Excellent service in the restaurant
New decoration, good facilities, enough power plugs, free (cable) internet access, location, friendly staff Relatively limited selection of TV channels
very good gym, location, design of the room nothing
Clean rooms, excellent location near Kaiser Wilhelm Chruch, Zoo Station, on Kudamm. Note that parking is accessed from Kant Strasse, NOT Ku'damm. Good breakfast. Front desk staff seemed a bit bored and not that eager to assist. Room was quite small. Door between shower/toilet and sink was missing.
Located in the centre of Kudamm Better for business than leisure. No wellness in the house, expensive breakfast
Location is great! Very close to all transportation (U-bahn, bud, S-bahn) The service was amazing Breakfast was very good and tasty The internet is a little bit slow but acceptable.
Great hotel, friendly staff, lovely modern rooms and central location WiFi too expensive at €8 per hour, it should supplied for free just like the LAN connectivity
proximity/location, proximity to public transport options, cleanliness, friendliness of staff no facilities to make a cup of coffee etc, or iron a shirt ( without sending to a laundry at a cost)
It is very well placed, clean, modern. Lack of more facilities (cosmetics, etc.) for a 4 stars hotel.
Perfect location, near U-Bahn, near main station of tour buses
Easy to get to on the S-Bahn from Sauvignyplatz. Close to shops, bars & restaurants. 12 Apostle restaurant was fantastic on our final night. The Cleaners were desperate to clean the room at 8am every morning. Definitely put your "Do not disturb" sign out!!
Perfect Hotel in perfect location near of the shopping erea ,Staff was very friendly ,they helped me a lot regarding my domestic flight reservation, The room was clean .I would book this hotel again
Friendly staff, the room, breakfast and the Wellness centre 24hrs. I had no time to enjoy the wellness centre during the day. Even though the sauna and steam room were advertised as on between 4am - 10pm, it was not the case. To find 3 running machines as the only fitness activity was also disappointing.
Great location. Excellant rooms. Staff were not so friendly.
Very nice rooms. A lot of niose from the trains compared with a failure in the heating system!!
Great hotel and great breakfast. Easy access to the public transport. Pitty that there is no restaurant in the hotel but there are good alternatives close by.
Location. Well ...... recommended Room cleaning service negative
cleanliness, very kind hotel staff,
Non smoking rooms that are effectively non smoking. Wer got a room that was smelling so terrible we got allergy.
The bed and pillows were the most comfortable I have experienced anywhere in the world. Overall very good, the reception staff were very good and extremely helpful. Only one bad point, there are no drawers in the room, so you cant really unpack when staying for more than a night or so, a few drawers would be ideal to store underwear, socks, t shirts etc.
Central location, clean and tidy, very good breakfast, very comfortable beds. Staff very friendly and helpful.
Location, cleanliness . Minimalistic way to make people feel comfortale The breakfast could be richer an varied
Very friendly staff and helpful in every way. Hotel gives good impression and was immaculate in cleanliness.
The staff were wonderful, gave us lots of good information on things to see and do, how to get around, where to find sites we were looking for. Room was very nice and comfortable. Great location, within walking distance of public transportation, only couple blocks from great restaurants, would definatly recommend this hotel. We stayed four days and breakfast was the same everyday...but was good, scrambled eggs, pancakes, bacon and sausage plus breads, meats, cheese, yogurt and fruit...juices and coffee it was great!
the hotel is very new or at least it looks to be new, so everything is modern bright and clean.The hotel is situated just within walking distance of the main shopping area so no need to use taxies which cuts down on costs. I was staying in a single room myself, but my other travelling companions were staying in a Treble room, as the third friend could not make the trip it ended up that only two people stayed in the trible room, which was just as well because there was no way 3 people could have stayed in this room as it was really only suitable for 1 or 2 people to sleep in it.
The location was excellent for all forms of transport. The staff were very friendly and helpful.The hotel was exceptionally clean and very modern. We had a very good experience at this hotel. There was no bath!, the breakfast was not very good and the hot food was always cold!!!!!
Excellent service from all staff, very welcoming and friendly. They gave us lots of advice about transport and restaurants, shopping etc. Great location for city transport links and restaurants. A complete lack of drawers in which to put underwear, socks, tops,T Shirts and personal possessions. I don't like living out of my suitcase in a hotel!
great location, lovely surroundings and atmosphere, very good facilities in general.Pleasant and very helpful staff. Mattress covers made us perspire.
The hotel was very clean, the staff were friendly, my room was fantastic with what looked like a brand new bathroom. The cleaning service was brilliant, the Times Bar was very good. Everything about it was amazing. Great location! There is nothing i didn't like
Location and convenience to train and city
Staff extremely receptive, accommodating, and friendly at all times. Pleasure to work with them. Great location, couple minute walk from zoo district. Free wifi. Very affordable. Most rooms are not air conditioned, a major problem in the summer. 1st floor of guest rooms smells like tobacco (as do most floors) and floors stained, which exacerbated my allergies quite a bit. Exercise room is inadequate. Old hotel which is nice from historical perspective, but sorely needs a renovation.
The facilities and relaxed approach for a luxury hotel None
The price, size and comfort of room
Friendly Welcome, Receptionist spoke very good English, very helpful. The room did not have very good sound insulation, I could hear the guy in the room next to me, normally this is not a problem, but he had just came back in from enjoying Berlin nightlife at 4.30am & decided to sing to his IPOD.
Short walk to public transit. Well-maintained property. Very close to shopping district. Would stay here again at this time of the year. Not air conditioned. This would be impossible during the summer.
The pleasant staff, the comfortable rooms and the wonderful breakfasts. All in all a very pleasant stay at a very convenient location for exploring the city.
The location - perfect if you're going shopping.
the comfort of the room altought expected better for a 4 star hotel the staff were abrupt and sometimes rude.unhelpful