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The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
very comfortable luxurious hotel with easy access to the old town Bern.
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
view from the room
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
service, style, class, location
Central Location, Modern decor, good breakfast selection, comfortable room
the room was clean and all necesary amenities were available. the location is a touch too far from the railway station.
- the double room is very little, but for one night is ok
Well located, comfortable hotel with good breakfast and excellent discounted restaurant for hotel guests plus free internet access. Appreciated having fridge and electric jug to make a cup of tea in room. Room facing street was noisy at times from people in the street and servicing of nearby supermarket early in the morning. Increase in room rate for Monday compared to weekend was excessive.
We were made to feel very welcome when we checked in. Very friendly and helpful reception staff. The hotel is situated in an excellent location close to the train station and to shopping and restaurants. It is in a very quiet location and our room very well appointed. The breakfast buffet had a good variety of food and the staff attentive and friendly. A most enjoyable stay.
Very good location, right in the middle of the old town.
the bed cover, thats it noting more. it would not be possible to offer less of a servive. Platic flowers the joke of old apples «bitte bedeinen sich» is a joke. Hotel staff, just doing their job, for me a hotel visit should be an «erlebnis». Plastic flowers, served coffee (you could save the personell and leave a nespresso machine at least good coffee, hey wers talking about an 4 star hotel not an hostel.
This hotel is first class, but a bit expensive.
good location poor breakfest, not cleened room after first day, dosnt work internet on the room
best location for old bern nothing
Wireless LAN The rooms I was in was a bit oldfashioned, and not suited for the business traveller (very small table to work on)
upon arrival they had a very nice and amusing jazz concert...good music and very nice "ambiance"...
The staff was very friendly & they upgraded us to a suite which was lovely
everything - Actually, we think you have under-rated the hotel in your website. it is fantastic and the staff are all very friendly, welcoming and very helpful. Hotel has great ambiance and location is great!!!
I enjoyed the good service and the friendly staff. However, the hotel is quite small with smallish rooms and a small stairway. The lift was useful to get the luggage up. The double glazed windows were needed to keep the street noise down. The room air became stuffy overnight. I liked the Art Deco room decor. Breakfast was expensive, but so was everything in Switzerland.
I myself am in the hospitality sector, and my expectaions on a hotel on one of the main streets of Bern were the "regular touristic stuff", however the two concierges I dealt with, the front desk personel and the rest of the staff were more than friendly and helpful all the time.. For example, when we went to have breakfast 5 minutes after the buffet was supposed to close they did all for us to enjoy our teas ans latte capuccini as well as the full buffet (excellent pancakes and also the parmiggianio was great).
Friendly staff and good location Only one person of staff was working at reception and restaurant (at the same time)
The Sunday evening concert
Proximity (5-10 mins walk) to all major Old Town attractions, shopping and transport as well as charming attempt at the true Belle Epoque style felt throughout the hotel and the rooms. Also a bowl of fruit and a welcome hand-written note from the owners was a nice touch. There is a nice and relaxed restaurant on the ground floor/terrace level which is very pleasant for a quiet coffee in the morning or late dinner/drinks in the evening. It is a boutique-style Old Town hotel but it does feel a little "tired" and is edging more towards the 3* rather than 4* hotel. Facilities are very basic, as is a very expensive (CFR 21) buffet breakfast and room cleaning service leaves a lot to be desired for. Room prices are comparable to other 4*-5* hotels in Bern but offer very poor value for money.
I had visited the hotel in the 90s when it was a bijoux of beautiful original art nouveau antiques. Now it is ugly and full of second rate flea market objects. What a disappointment!
Really nice place, extremely kind staff.
complementary airport shuttle and complementary luggage storage was great limited access to free internet and the high cost for pay access was disappointing
the location there was no free internet in the room though the web page said so :(
Excellent location, modern design
The staff was very friendly, helpful and understanding. The bathroom was beautiful. My room was a bit small.
Outstanding welcome from reception and follow-up from owner. No
The location was very good and the staff friendly and helpful The room was far too small and was poor value for CHF 175
.Hotle location excellent for historic part of city Room was tiny and bed very uncomfortable. Breakfast was very basic and more than disappointing
Service was curtious Bed were very hard, bathroon was limiting, locaiton was not the best
Free computer/internet room. Room very small - more of a cabin with "flat pack" bathroom built in recently.
The hotel is perfectly situated in the centre of the old town, and three minutes walk from the famous clock. The pillows on the bed were not good, and the mattress was hard.
Good location in Bern Downtown.. Rooms are clean... The hotel is located in a nice area in downtown..
It was centrally located. The hotel was not value for money. For the money we paid I would have expected better service and better accommodation.
perfect location, friendly personnel, rooms are clean, free WiFi in rooms
Nice location in centre of Bern. Warm welcome, good room. The bar of the breakfast is not the best.
The location and the price Guests going to bed late and very noisy. It could have been a one-off but someone managed to open the door the door to my room after midnight giving me an almighty fright (I was asleep) although they apologised. Why did their key work???????
Very old room, bath room looks clean, but found cockrocahs on the wall and on the room table. WiFi did not work. Dust in the closet.
Very central, could catch a bus from railway station, could walk everywhere while in the city No fridge, no lift, very basic
nice staff, nice atmosphere and the rooms were comfortable