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Location, generosity of staff (postcards, newspapers) Not able to get a la carte breakfast in dining room.
The breakfast at the last floor of the hotel, with a direct view to the Gugenheim was wonderful. I was welcomed by a nice woman, talking at least 3 different languages: spanish, english and french! Price of the breakfast was a bit high for the quality.
Hotel is good and clean. The big artistic column(?) made of gravels is very impressive. The staffs in front desk are not very professional. They charged me twice because they didn't check that they charged on my credit card when I booked using booking.com. So, I'm arguing rightnow. Be careful, everybody!!!
good location, clean modern facilities and friendly staff
The hotel was excellent - helpful staff and beautiful décor. The location was also superb. No.
Found the garage and before we climbed out of our van your cheerful bellman was greeting us in English. He made a great first impression. He was there when we left and we left him 2 bottles of wine to say thanks for his help. We needed a van cab for our luggage and he was quite helpful in arranging it for us. Clerks at counter were very helpful in finding places, showing you on maps, making suggestions. Loved the look of the hotel, fountains, decor, etc. Great place!
extremely good location
The location with respect to the Guggenheim was perfect and the eating facilities, breakfast buffet. bar, and restaurant were excellent The actual room was awkwardly shaped such that there was a pillar that severely limited the seating at the bench. The television had to be on this bench but was too far away from the bed to allow the ticker on the news screens to be read. The WiFi required a new password every day
Ideal location, nice staff, amazing view from the 7th floor. Room was spotless, spacious,... Really nice But, really bad noise insulation. This is a 3* criteria! A shame for a 5* hotel. You can hear doors closing in the corridor and toilets flushing from neighboring rooms.
the location was excellent. the hotel was beautiful. the room was spacious and beautifully decorated. the bathroom was luxurious. The staff was not very friendly.
Excellent facilities, very friendly staff and superb breakfast and central location
Excellent location, very friendly and helpful staff. We had a very quick stay and did not have the full experience of staying at the Carlton. The concierge was very friendly offered to hold our bags while we explored the city after check out
Location and breakfast. The latter is expensive but the quality and quantity is great. The breakfast is expensive compared to the room. The TV is small and wrongly placed.
The renovated rooms are comfortable All public areas need to be redone.
Nice location, in city centre; the room is quite big, comfortable, you may find a pillow list, they provide several styles of pillow, fantastic; The parking service is really nice, and you should drive a nice car getting in:) The TV is really small, few channels
Great hotel, superb location, half way between the Googenheim, and the old town.
An extremely elegant Hotel in an excellent location for shopping, restaurants or just lazily sitting in the beautiful Plaza opposite, with first-class Hotel staff, food and comfort.
A nice Hotel in downtown Bilbao It might need some renovation in a year or so - the restaurant is just ok
The service was superb
Relaxed and quiet staff very good and helpful No
The room was too small
Perfect location and the great room The spa wasn't that fabulous
Compared to other Spanish cities, Bilbao & this hotel (with its huge room) in particular offers excellent value for money. David Australia
Central location, updated decor, helpful staff, good value Some upgrades, like the floor, were cheaply done - squeaky laminate
The location is great. We liked the modern design of the furniture, the lighting and the bathroom features. By the way, the shower was fabulous. We would prefer a room with a better view, Ours was into some courtyard
A good, comfortable, pleasant hotel in a good location. Staff were responsive to requests and helpful.
Rooms are big, with big nice bathrooms. Very comfortable! There is WIFI available at the rooms but you have to pay per hour or day. I would prefer it to be included in the price, even if it is a little more expensive
Hotel staff Rooms design
no umbrella when outside raining;
good value for money.very centrally located.
As a so called "5 Star" hotel there was no possibility to change days unless pay for one day. Very poor. We will not recommend this hotel and we do both work in travel agent industry.
Great location, friendly staff. Smoke from bar on ground floor spreading to all floors of the hotel. Noisy street (although not the hotel's fault)
Excellent central position. Friendly staff
Everything. Good location, pleasant,efficient and helpful staff and service
Beautiful hotel, good location, friendly and helpful staff, good breakfast
Staff is amazing. Location is perfect. Rooms are large and comfortable.
small, personal, quaint
Comfortable rooms in good location
Personal and historical outlooks of the hotel. Polite service. Close to the meeting place. Wireless internet access in the rooms was not available free as it was stated in the internet pages. That was a big disappointment because that is why we chose the 5 star hotel.
This is the best small luxury hotel of Bilbao at a veru reasonable price.
The spa facilities and the helpful, English-speaking desk workers.
Convenience of location, especially proximity to Guggenheim. Bed was great, even better were the perfect pillows (down) and the lovely blanket (mohair). The shower was just right. I rarely find myself in a hotel room that has the right blend of comforts for me. My travel companion was as pleased. We were very happy. The clicking in the heating/cooling system. At night we just turned it off and opened the window.
Amazing location, clean rooms and friendly staff Room was smaller than expected
It's a stylish hotel in a great location, within sight of the iconic Guggenheim. The free bar was as added bonus as a place to unwind pre-dinner and get to meet other guests.
service and location there are 10 steps (going down) to navigate from entrance to desk.
Modern, efficient, central to Guggenheim Noisy A/C. Hotel moved us into another room but charged for minibar which we did not use.
Feeling a little stressed from driving in we were welcomed by free snacks and drinks in the lounge. Our room was outstanding with good views ofth Guggenheim and we had thoughtfully been given an adjoining room for our accompanying daughter. We enjoyed our stay and would recommend this hotel to others.
Good location, very convenient to Guggenheim. Helpful staff. Plenty of umbrellas to borrow and Complimentary Bar!
lovely hotel - what a boutique hotel should be - appealing modern furnishing, friendly and helpful staff, perfect location about 2 blocks from the Gugg - easy walk into a charming city center
Very good location. Maybe designers of Miro Hotel had a specific opinion about design. The black floor and red pillows are not a design. There is very uncomfortable location of the equipment in the room. Cloakroom is located beside pillows. There is no bath in the bathroom – only shower. And direct hole from bathroom to the sleeping area. Dripped water falls straight from bathroom to the bed. It is terrible!
Nice place, good location, friendly staff. Nearly impossible to find. Sign saying HC is about the size of an average hand (including fingers). No one had heard of it (asked about 10 locals) and english speakers were scarce. Could not get wifi in our room, had to go to common area to get a signal.