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Location, generosity of staff (postcards, newspapers) Not able to get a la carte breakfast in dining room.
Found the garage and before we climbed out of our van your cheerful bellman was greeting us in English. He made a great first impression. He was there when we left and we left him 2 bottles of wine to say thanks for his help. We needed a van cab for our luggage and he was quite helpful in arranging it for us. Clerks at counter were very helpful in finding places, showing you on maps, making suggestions. Loved the look of the hotel, fountains, decor, etc. Great place!
good location, clean modern facilities and friendly staff
The breakfast at the last floor of the hotel, with a direct view to the Gugenheim was wonderful. I was welcomed by a nice woman, talking at least 3 different languages: spanish, english and french! Price of the breakfast was a bit high for the quality.
Hotel is good and clean. The big artistic column(?) made of gravels is very impressive. The staffs in front desk are not very professional. They charged me twice because they didn't check that they charged on my credit card when I booked using booking.com. So, I'm arguing rightnow. Be careful, everybody!!!
extremely good location
Ideal location, nice staff, amazing view from the 7th floor. Room was spotless, spacious,... Really nice But, really bad noise insulation. This is a 3* criteria! A shame for a 5* hotel. You can hear doors closing in the corridor and toilets flushing from neighboring rooms.
The hotel was excellent - helpful staff and beautiful décor. The location was also superb. No.
The location with respect to the Guggenheim was perfect and the eating facilities, breakfast buffet. bar, and restaurant were excellent The actual room was awkwardly shaped such that there was a pillar that severely limited the seating at the bench. The television had to be on this bench but was too far away from the bed to allow the ticker on the news screens to be read. The WiFi required a new password every day
The location and breakfast We requested a double room, but we were booked into a twin. We flagged this on checking in, but we were advised no doubles were available. This should have been flagged upfront.
High tech design and decor + close to Guggenheim and casco viejo Should have had free internet access not just WiFi for those with laptops
Everything about this hotel is 5 star - staff, service, quality and location. except the price through booking.com is only 3 star! Brilliant place.
Great food in Bilbao and Fabulous Gugenheim Museum. Lighting in room was minimal and it was difficult to see in the room, especially over the bench where suitcases were placed and there was no overhead lighting.
Rooms are spacious, clean and modern. Also very quiet. I had a really enjoyable stay there.
Excellent & convenient location, very helpful and pleasant staff. View on the river from our room was beautiful. Room was spacious. The room was always very clean, but so much chlorine bleach was used in the laundering of bed linen and towels the whole room smelled enough to make us ill! The water also seems to be very chlorinated. Our pajamas smelled like bleach and there is simply no excuse for this as non-smelling bleachs do exist!
close to Guggenheim and tram stop to old town
Very modern and stylish hotel
We enjoy the fact that the Hotel was so close to downtown Bilbao and close to so many atractions. The Hotel staff was very friendly and spoke many laguages ( Spanish, French, english etc.)
The position of hotel with the coloured glass windows overlooking the river - superb spot to sit in the room and just view the river and only 5 mins walk to Guggenheim Musuem. The restaurant was lovely and also had a very good bar with tapas - excellent. Bathroom decor glamourous.
Hotel is in a good location, overlooking the river, 10 min walk to Guggenheim, 15 min walk to old town. Hotel is clean, good facilities (bar, restaurant), rooms are well-appointed and bathrooms have a decent bath and shower. Breakfast is expensive if not included in price.
Feeling a little stressed from driving in we were welcomed by free snacks and drinks in the lounge. Our room was outstanding with good views ofth Guggenheim and we had thoughtfully been given an adjoining room for our accompanying daughter. We enjoyed our stay and would recommend this hotel to others.
The spa facilities and the helpful, English-speaking desk workers.
Very good location. Maybe designers of Miro Hotel had a specific opinion about design. The black floor and red pillows are not a design. There is very uncomfortable location of the equipment in the room. Cloakroom is located beside pillows. There is no bath in the bathroom – only shower. And direct hole from bathroom to the sleeping area. Dripped water falls straight from bathroom to the bed. It is terrible!
Convenience of location, especially proximity to Guggenheim. Bed was great, even better were the perfect pillows (down) and the lovely blanket (mohair). The shower was just right. I rarely find myself in a hotel room that has the right blend of comforts for me. My travel companion was as pleased. We were very happy. The clicking in the heating/cooling system. At night we just turned it off and opened the window.
Good location, very convenient to Guggenheim. Helpful staff. Plenty of umbrellas to borrow and Complimentary Bar!
service and location there are 10 steps (going down) to navigate from entrance to desk.
It's a stylish hotel in a great location, within sight of the iconic Guggenheim. The free bar was as added bonus as a place to unwind pre-dinner and get to meet other guests.
Amazing location, clean rooms and friendly staff Room was smaller than expected
Modern, efficient, central to Guggenheim Noisy A/C. Hotel moved us into another room but charged for minibar which we did not use.
lovely hotel - what a boutique hotel should be - appealing modern furnishing, friendly and helpful staff, perfect location about 2 blocks from the Gugg - easy walk into a charming city center