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very nice location at 100 meters from a nice beach, beautiful view of the room on the sea, good SPA, nice swimming pool, very good breakfast buffet. internet wireless did not work for a week not acceptable in 2010 in a hotel with 500 hundred people..........., the room was equipped with 2 single beds and the sheets too not very appropriate for a couple and when i asked a change they told me all the rooms are like this.........When checking out at hotel reception they did not accept my credit card with chip for a problem of their bank credit card payment device (POS) and I lost a lot of time while I had to take a flight....
spa, nice place, btautiful sea, good meals. no
Good value for money although drinks expensive if not all inclusive. Rooms very clean and comfortable with a fridge. Reception friendly and helpful, offered a glass of champagne at check-in, not bad for a 3 * hotel! Spa facilities very good, again excellent for a 3 * hotel. We stayed one night and could have acess 3 times for one hour each time. No problems getting a sunbed, even in the middle of the day,as there are plenty for everybody and pool area is very clean. All the guests were German except for us, which was not a problem except the entertainment is geared for this nationality. The entertainment the night we were there was bingo! The hotel is set quite a way from the centre of C'an Picafort and there are not many bars etc in the immediate vicinity, so a car is recommended if you want to travel further afield.
the room was big in size.it was clean and cleaned every day.the one hour spa was most enjoyable.sitting out side eating breakfast every morning was lovely as was the breakfast buffet.all staff very friendly.nice view from the balcony onto the main street. the problem regarding the key room door numbers
Everything was excelent. The breakfast, the beach, the pool, the staff... The shower should have more pressure.
Breakfast good three days out of four. Facilities very good. Staff friendly.The suite was good and worth paying the extra. Noise early in the morning from delivery bay disturbed us each day. Dinner buffet poor value for money, food quality disappointing when breakfast is better. Beds too hard. Shame about the weather but thats life.
Good location, opposite wetlands area. Excellent buffet menu. Spacious rooms. Supplied kettle for our early morning cuppas. Swimming pool area rather cramped and plain-looking. Front of hotel somewhat ornate, with Greek-style pillars. International restaurant very uninspiring.
It was a good family hotel right on a very beautiful beach. It appeared to be clean and maintained. This hotel also did not appear to attract the "party crowd", so it was plenty quiet in the evenings. It was listed as 5 star, which it is not. It is maybe a 3+ or a 4 star hotel. The morning breakfast was OK, but not what I would expect from a 5 star hotel. During the weekend the pool area was fairly crowded and we had trouble finding somewhere to sit. But there was plenty of room down on the beach.
Nice safe peaceful area overlooking beach. Good buffet style meals and good service by staff including a complimentary drink from bar upon arrival. A good rate for a Five star Hotel. The a la carte evening menu was very limited and quite expensive. The location has nothing to offer in the immediate vacinity - no bars / restaurants within walking distance. We stayed at end Mar'10 and noticed that the beach was being worked on, so it was not inviting to lie out.
The suite terraces and views from the suite's terrace are fantastic. The service was excellent. The breakfasts were very enjoyable and the food fresh and service again excellent. The location of the hotel is prime. Parking is very convenient. Beautiful lobby. Overall, a very pleasant experience and worth returning if certain upgrades are undertaken. The room is not 5 star appointed. Theroom furniture was not top quality and a bit sparse. The beds/linens need improvement. The hotel does also not disclose that the beach is not theirs, but private and, during July 2008, costs $15 USD/day for 2 people for an umbrella/chair and $30 USD/day for 3-4 persons.
Absolute a class hotel with a high standard - just to the sea side.
Everything is really wonderful! Fantastic dinners and breakfasts!! Gym, SPA, good pool. Gentle stuff. Real 5*. None
The facilities were very clean, the staff very efficient and helpful. The beach was nice but when we there the weather wasn't the best for the beach; however, the pool area was protected and was perfect. The spa was also very nice. We only ate breakfast there but it was all anyone could ask for.
Beautiful hotel, wonderful surroundings and gardens. Warm and friendly place to stay. Great facilities,would definately stay here again
The quietness, the gardens and the choice of pools. The air conditioning did not work well.
The room that was "simple" and stylish in decor and not overloaded in the way some spanish hotels tend to be. The staff was very helpful and we liked the lange range of facilities. Right from the fitness room over the internet access to the tennis court which we used almost daily, No......but mayby you should convert one of the swiimng pools into one with a deeper end. The more grown up children is missing a pool where you are allowed to dive in head first.
The rooms were spotless, staff were friendly, and the pool facilities good and not too crowded or rowdy though it was the middle of August. We would have preferred another bedroom in the apartment rather than having two people sleep in the lounge area. A bigger balcony and four chairs as the rooms can accommodate four people!
Good location, excellent apartments, lovely pool and spacious gardens. Never had any problem getting a sun bed even though we stayed in peak season.
The rooms were large and well furnished, the pool was huge and imacculate. The entertainment team were fantastic and really made it fun for adults and kid alike. Well Done! The air conditioning broke and leaked into our room, this was overnight and we didn't sleep much due to the dripping. The man fixed it for a few hours but then it happened again later that day and had to be fixed again.
We really enjoyed the swimming pools and the playground! We were disappointed with how cold the indoor pool was, couldn't use it:-( The English movie channel was broken and staff weren't very helpful! Not much around hotel.....don't think we'd return...
The wonderful pool complex, the beach being excelent and close by.
Very good various breakfast, wonderful animation for kids and adults, big light rooms, wonderful pool I dont like the cleaning of my room.
everything but especially the grounds and the pools, at night all lit up with lovely lighting was magical, the fountains were so pretty, and the hotel and grounds were spotless, it was an oasis in the middle of a beach/seaside area. there was a mild smell coming from the nature reserve we thought it was the drains but once we realised it was 'natural' it was ok.the mozzies were rather troublesome.
Tidy room. Internet access was unable in the room (no facility)
Excellent hotel, to my opinion closer to 5-start than the announced 4 stars. Breakfast is just magnificent. Variation, many fresh products and very well prepared. Thinking about the breakfast in itself, was such a joyful moment that it made us easy come out of our beds. Hotel is quiet and very clean. Because of the surrounded pool area, on days that are too cold or windy at the beach, you still find a nice place to rest. Absolute value for money! On one of the days the wi-fi internet broke down, which was a problem for me as the "business" goes on. However, the hotel staff was very client oriented and reacted adequately by arranging a computer at the office premises until the problem was fixed.
is new and modern! Was the second open weeks in the season. we stayed 3 days without soap. They were not more able to understand reservation. Was not possible to do different receipts.Internet was not avaible in the rooms.Fridge bar empty.
Very comfortable rooms and beds - sliding door between bedroom and living area very good idea. Two swimming pool areas are great and the kids loved the larger one. Playground area very good and pool bar provides great service. No
Having the Suite for 2, we absolutely enjoyed the space, comfort and quality of the room. Very good beds! Excellent breakfast with exceptionally good staff taking care of it. Helpful receptionists. Close to beach. Quite unusual mix of good impressions, hard to find very often. Request the room not facing the street side for more quiet sleep. Empty fridge instead of minibar, may be good or bad news, depending what you expect.
Extremely well run.Attentative staff, good food.Very clean.Excellent pool facilities.Large comfortable rooms. The fitness suite was extremely disapointing.It only had 4 aerobic machines and some dumbells despite having plenty of room for more things.
Very nice hotel! Friendly staff. Spacious confortable rooms.Very nice place! Good value for money! Nothing.
Clean spatious rooms, modern designed, good restaurant
Hotel has excellent front desk and food and drinks. I found that rooms were not finished, I mean there were damages like with electricity connector and etc.
Very good pool
The hotel is very nice and near the ocean. The pool was perfect after it had different areas for children and adults. The hotel is concentrated on germans and has no staff that can speak other language´s. they had difficult to speak spanish also ! For the children it is very hard to fit among the other children after children do not speak other languages. The staff that had different activity´s for the children could only speak english and german and where very bad in spanish. ( the mother language ? )
Public bus from Palma stops at the hotel. The location by the nature reserve and the sea is very good. The staff are very friendly and skilled at languages. Very convenient hire of bicycles in the hotel itself.
Position on the beach - particularly as weather was not that good so I could walk for miles either side of the hotel! Spa was ecellent also.
It is clear that this hotel is very well run and a team spirit exists amongst the staff. All of my family felt they would like to return to the hotel again in the future. Well done! It might be possible to identify guests who would like to go to the mountains or elswhere for pic nics or walks/sightseeing (due to location of the hotel) without a car and arrange accordingly. The evening bar entertainment might be better co-ordinated with the restaurant by the staff offering coffee or drinks in the bar after the meal.
In general, very nice and pleasant stay. At first, the family (couple with 2 children) had been assigned to a room just above the kitchen which was very noisy. At our request, we had been moved to another room. Food was excellent and staff was really helpful. Improve the fittings/ furnitures in the room, sofa beds for the kids are a bit old and small which are ok for young children but definately not for adolescent.
very friendly staff and perfect location very noisy road which is too closed to the hotel
Very friendly staff. Nice animation. Delicious food. Perfect location of the hotel ( very near the coast ). A lot of very small children.
Location and HB Water quality
food cleanliness of my room
+ Very friendly staff, great location, facilities, food, swimming pool, hotel next to the beautifull beach, lots of restaurants around - Strange smell at night comming from outside, airco not sufficient
We liked the proximity to the sea. The meals were well done, staff was very friendly. Apartment was small for a family of four.
Very friendly staff, and varied and good breakfast and dinner buffet. Nice location, in a quiet part of Can Picafort, and a quiet part of the beach. Recommendable hotel for families with kids.
Food was good in most days. The pool was also great, until in some colder days the water was not warm enough. I love tha fact that the accommodation is in bungalows - close to nature. The staff was not always as helpful as could have been. We were independent travellers (not with a group) and sometimes struggled to get information / advice in English. The profile has changed towards famililes with larger (teenager) childhren and German groups - our prefernce would have been to younger children / English speaking people.
Hotel staff and food are the best at this hotel. Staff is always prepared to help you whatever you need. Great variety of food at the restaurant. The 'all inclusive' system is not real... most items at bar menu are not 'inclusive'; also, bungalows could have a better airconditioning system (one room was freezing while the other was warm); kids mini club doesn't exist...
Nice pools, lot of space in resort, good breakfast and dinners, the suppermarket is close, close to nice long beach, bus stop was infront of the entrance, you can rent a car, bicycle, scooter right in the resort. We did not get lot of information, how it is going, when you have half board, so I missed this information, I´d excepted during the arrival in reception, but the receptionis whos worked at night hardly speak english.
The variety of food was good. Hotel staff were good, freindly and helpful. The pool was really clean and all facilities were well maintained. Accommodation was ok but as you'll not be spending much time inside it didn't matter. A major problem was the 'entertainment' provided in the evenings.For a family hotel complex it was far too loud and went on too late. The pa system was simply too loud and was cause our 6 month old baby to stay awake. On two occassions, I went to the reception desk to complain but was told that they couldn't do anything about the sound levels as it was run by a seperate company. This is the only reason why I could not foresee returning to the resort. I would also not recommend it to freinds based on the inappropriate & ridiculously loud entertainment. It was not a problem that it was only in Italian - but the volume caused the whole family problems when trying to sleep, If this problem could be resolved. I would definitely book again
The staff in restaurant was very nice and friendly. Special thanks to Gabriel
Excellent location. The beach next to the hotel is great! The staff is friendly and willing to help. Because the majority of visitors come from Germany, most of the events organised take place only in German. Spanish and english should also be considered at least!
The location is very peacefull, access from Palma with the offitial TIB bus line is quite easy, as well for to Alcudia (refulat busses). The bungalows are very nice for small famillies or couples. We were there the second week of september and this familly-oriented resort was not crowded at all. Can Picafort is at walking distance : the supermaket is very close, and the bungalow fridge worked fine ... (see comment on food) The food at the buffet was not exciting at all, but I have no complains to make (just make sure that you arrive on time for the restaurant's opening times). I guess it is convenient with kids, and for thier taste, but yonger couples will prefer to choose "breakfast only" and go out for diner (Alcudia/Can picafort - regular bus line)
Very nice hotel, really clean. Food was excellent 5/5 (we had all-inc, recommended) and the staff was really helpful, smiley and overall there was fantastic atmosphere. Rooms were comfortable. I would say this may be the best hotel in Mallorca, atleast you won't be disappointed. Travelling with kids, 3 & 12 no
Location, Hotel Staff, Kid's Miniclub. Overall, it's excellent value for money!
Everything was perfect, enjoyable stay. Definately go back again.
very clean and tidy. not enough sun beds and if you didnt get to the pool before 8.30 too late!!
Very hard to fault this hotel. Liked the way you could dip in and out of all inclusive/half board. Modern hotel. Great staff.
Swimming pools Not enough adult entertainment and closed at midnight
The hotel was excellent.Everything you could want with very freindly staff.
Hotel is right on the seaside poor facilities, noisy small rooms, uncomfortable beds, no guest relation support, overcrowded restaurant at the supper time
Attentive reception and restaurant staff, large outdoor swimming pool, quite comfortable rooms. The beach is a little below expectation - in some adjacent Alcudia or Can Picafort places the sand beaches are wider and look a bit more inviting.
The location was very convenient, the beach just 50 meters away. Numerous pools to chose from. The buffet was very good, fresh every day with more than enough choice. Very flexible in terms of late check out. For families with children a very good location. The fact that people put their towels on the chairs at the swimming pool very early and keeping it occupied while only using it 2 hours a day. They should enforce a policy to prevent this.
great choice for family, friendly staff, great variety of food, excellent beach, so everything you need for vacation evening entertainment is not the strongest point, but the team is very friendly and enthusiastic
Good hotel for families with small children, food was great, beach is beautiful and ideal for children. The hotel staff was very polite & helpful. We enjoyed staying there a lot. Will definitely recommend this hotel to my friends. People reserves the sunbeds near pool, though it's prohibited by hotel's rules. Well, it's just a complain to the guests, not the hotel :)
We found the room ideal for our purpose. The service was excellent. The food was superb and the waiters were wonderful. Nothing was too much trouble for them and they remained calm, cheerful and efficient at all times. The state of cleanliness in all areas of the hotel was excellent. We liked the large bathroom and roomy bedroom which was warm and comfortable. I particularly liked the adjoining beach/sea situation and the total absence of barking dogs. We were very disappointed that the swimming pool was too deep for learner swimmers. It was advertised as heated indoor pool but it is meant for advanced swimmers only and we were dispppointed about this.
Very nice and well located hotel. Friendly staff and wonderful beach with crystal water. Well equiped rooms. Evening entertainment was dedicated rather to older guests.
Attractive design, location, range and quality of food, indoor swimming pool, obliging staff Minor communication problems sometimes arose because I do not speak Spanish or German; I would have preferred more tourist information guidebooks in English; would have preferred fewer meat and more non-seafood fish and vegetarian dishes in the main buffet restaurant; the singing was quite poor at times!
The location and view were fabulous. The breakfasts were super. We enjoyed it very much.
Location of the hotel is excellent, at the end of Can Picafort right on one small beach. On arrival we were welcomed by glass of champagne and we got sea view room although I’d booked regular room. This was a pleasant surprise, because at booking it had additional cost. We had half board, and I must admit it was one of the best I’ve tasted in hotels. The variety of the food served was excellent, there is selection for everybody’s taste, from pastas, fish, meet etc. Wi-fi is available only on the ground floor, not in the rooms. You also need to get up early in order to get some of the sun beds that are available on the terrace, but that’s case in almost every hotel on Majorca. The towels on arrival had some dirt stains.
Location of hotel was also good directly on the beach, outside area was nice. Evening shows was good. The choice of the food was very good. Before we arrived we send 2 e-mails to hotel administration with questions - no one answer us!?? Safety Deposit Box in the room was for money?!!! Clean was just the middle of the room - when we arrived on bed was some black hears and other days in corners where hairs and dust. And all the time our toilet water was running - no one came fix it.
The staff were nice and helpful, it was affordable and breakfast was inncluded in my affordable cost. The facilities in my room and in the hotel were lovely. It was right on a beautiful beach. The sunset views from my room were amazing. It was a solid 10-minute walk from the centre of C'an Picafort and any shopping. It was a half hour drive from any adventure travel that I was doing.
The staff in all departments were extremely helpful and efficient. The indiscriminate reservation of pool loungers by hotel guests
food, it was just amazing !
The choice and quality of the food was extremely high. The rooms were cleaned daily and the swimming pools were well-maintained. Location of hotel was also good directly on the beach and at the edge of the resort. Location of room overlooking the toilet block. It was also directly above the entertainment lounge which was very noisy until about 11.00 pm some evenings, not good when trying to get a young child to sleep.
Our first visit to Majorca and as mentioned in the hotel survey report we were pleasantly surprised at the high standards and general staff effeciency and courtesy.. thanks to all. Had some rainly days - surprised that hotel dropoff area not under shelter and necessary walk over wet cobbled pavement to lobby entrance..
breakfast good value. Bar drinks very expensive. Lovely outlook from room. Access to beach terrific and hotel pools best yet. Access to computers handy. Great place to relax after several weeks of traveling around Europe. Beds were hardest I have ever slept in. Cheap single beds not in keeping with luxury hotel. Sore backs and shoulders! Spa and sauna not available while we were there - disappointing! Towels extremely thin and worn. Coffee in all outlets dreadful - had to walk down street to get a decent coffee.
proximity to beach and timely cleaning of rooms buffet needs to vary and more child friendly facilities, expensive to purchase anything in the hotel outside happy hour
friendly restaurant staff. Close to beach the evening meal finished rather early.
Hotel staff were very pleasant and very helpful. Rooms were clean and comfortable. Location good. Nothing.
Very nice staff, rooms and food.
Great location, fantastic beach, nice pool, good food selection, very clean, safe for children, self-contained resort hotel, with all you need for your holiday on site Just nit-picking: no Sangria option in restaurant at dinner, could do with a wider selection of ice-creams throughout the day, would be nice to have fresh orrange press at the bar
close to the beach, polite staff the hotel doesn't have its own beach beds and you need to pay quite a lot; hygienic accessories were provided just one time, what is quete strange for 4 stars hotel
The conditions of the hotel for long stay for the family is very high quality. The conditions are location cross the beach, several swimming pools, services etc. We got bad impression of the receptionists treatment. The first point is that we were forced to wait for the room available even though they promised twice. Finally we could take the room after 15:30 pm (the first promise was around 14:00 and the second one 15:00). The reasons for this delay by one staff did not make sense. The second one is that upgrade system to the "all included" is not easy to understand. Because depending on the reception staff, the upgrade price was different. I could not understand the difference. So we finally skipped the upgrade due to this uncertainty and short of explanation.
Great accommodation, good food and good location. Recommend car hire to travel to 3-4 nearby resorts. Entertainment for kids aimed for Germans.
Easy access to the beach. Family fun, great food, very clean.
relaxation for three days nothing much in the area to walk to but suited us fine the hotel was very good bar prices a little expensive but not much choice as no other bars in the area for people without transport
Simply just a lovely hotel. We will be back some day. Only the spa was a little under our expectation. Did however try the Zen massage - which indeed was good. The ektra blankets for chilly nights seemed a little old and did not really match the other updated interior, which indeed was very, very nice. The spa was small- and too dark and does not match into the rest of the hotel standard. Removing the outside wall and putting in småll ligths in the surface would help a lot. The water quality seemed a little dirty in there too.
Everything was very good would recommend especially good was the food and the outside roof top dining area. Maybe the furniture/ decor was slightly dated but we think that retained a mallorcan character. Only two things to improve, Swimming pool fountains not working . Music from both pool bar and stage at the same time, every day irritable. Fantastic holiday weather 80s every day Swimming pool fountains not working . Music from both pool bar and stage at the same time, every day irritable
arrived very late at the hotel in the wee hours off the morning and we were provided with sandwhiches in case we were hungry, the food was exellent and the staff really helpful and friendly, the rooms were spotlessly clean with lovely white towels, the grounds were well kept with plenty of loungers, we will return to this hotel again. One other thing we feel we must give special thanks to Lorenzo in the dining room so friendly and helpful.
This is a 40 years old 4 star hotel without any recent renovations. i would discribe it as pretty basic.as for the location, unless you have a car you are limited down to a small beach that is 10min walk away
Clean, spacious rooms, (we've got a room with sea view and that was great!) good food. The room is not very well isolated -the walls are very thin and if you have noisy neighbours it could be a little bit annoying.
food very good wide selection pool being across the road
The bathroom was really comfortable, clean and spacious. The air conditioning was quite silent. The restaurant offered every day a wide variety of good and fresh food, with season fruits and vegetables (great! Both in quantity than in variety); the staff was cooking (at a central area of the dinner room) barbecue foods (as in Japan way of cooking) and was friendly and disponible with particular needs of peole. Great variety of foods at breakfast, with eggs/bacon/wurstel, brioches/marmelade/butter, pancakes/nutella/gelees, milk/cereals/yogurt, ... Water, wine and every drink has to be payed because it is not included in the full or half board. Just this! All the rest was really good. :-)
Great facilities - 4 pools, gym, restaurant. Rooms were well appointed with useful kitchenette. Handy for the beach.
A perfect 4 star family hotel with everything a family wants to spend a nice vacation at Mallorca Nothing!
I wouldn't know! When we arrived, we found we had been shunted 7 kms further out of town into a "brother" facility, 2 and a half times further from the beach. I did NOT get the holiday I ordered and paid for. Check that you actually have bookings at the "Viva" you ordered!
Helpful friendly reception staff. good room facilities.
Pleasant surroundings The Heating system generated Humid Air inside