Overview

Riu Cancun

Blvd. Kukulcan Km 9, Manzana 50, Lote 5, 77500 Cancun, QR, Mexico
+52 998 848 7151

Rp 2,346,667+

Overall guest ratings

8.5/10 Excellent
Based on 2,654 reviews

Review highlights

  • 9.4
  • 8.6
  • 8.2
  • 4.9

Good to know

  • Professional service
  • Friendly service
  • Clean hotel facilities

Nearby

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    About

    Location.

    The north side of Cancun, Mexico, boasts Riu Cancun All Inclusive, a family-friendly resort surrounded by palm trees and turquoise sea. The resort is across the street from shopping at Plaza Caracol, and Cancun Convention Center is 200 meters from the hotel. The Isla Mujeres ferry and the Plaza Forum are both within 600 meters of the property. Downtown Cancun is less than 9 kilometers away. The Cancun International Airport is 23 kilometers away.

    Hotel features.

    The Riu Cancun All Inclusive features an impressive lobby adorned with dark wood, wrought-iron chandeliers, granite floors, and a domed ceiling. Four outdoor pools and water sports equipment keep active guests entertained, while those looking for pampering can visit Renova Spa for massages, body and facial treatments, nail care, or hair braiding. The hotel also hosts a fitness center. There are 6 on-site restaurants and bars, including a swim-up bar, are available, with offerings of Mediterranean, Japanese and Brazilian fare, along with casual American cuisine and cocktails. Coffee is provided in the lobby. Guests of the Riu Cancun receive 90 minutes complimentary wireless Internet access in the resort lobby. Free wireless Internet access is available in public areas. Other amenities on site include laundry facilities, luggage storage, and babysitting/childcare.

    Guestrooms.

    The resort's 569 guestrooms and suites showcase ocean and street views, white crown molding, rattan furniture and cool tile floors. Rooms have flat-panel televisions with premium channels. Accommodations offer wireless Internet access (surcharge), in-room safes, minibars, liquor dispensers, and complimentary toiletries.

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    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • Wi-Fi
    • Meeting/Banquet facilities
    • Child pool
    • Restaurant
    • Hot tub
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Spa
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • Complimentary breakfast
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    Based on 2,654 reviews
    • 9.4 "Terrific location."
      9.5 "95% liked the proximity to shopping."
      9.9 "99% enjoyed the restaurants & bars nearby."
      9.9 "99% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Great parking, according to 100%."
    • 8.6 "Great service."
      8.8 "88% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      8.7 "87% said the recreation staff was great."
      7.1 "Housekeeping was great, according to 71%."
    • 8.2 "Breakfast is good."
    • 7.0 "Good bar."
      8.8 "88% thought beverage prices were a great value."
    • 6.2 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
      6.9 "Only 69% said rooms were big enough."
      6.7 "67% thought the minibar was ok."
      5.8 "Only 58% thought the furniture was functional."
      5.8 "58% thought the bathroom was big enough."
    • 4.9 "Not very comfortable."
      3.7 "63% didn't like the uncomfortable beds."
      4.3 "Air conditioning was criticized by 57%."
    • 4.5 "Wellness & sports facilities were not very nice."
      2.7 "73% didn't like the fitness area."
    • 4.4 "Internet is poor."
      4.1 "59% said the wifi quality was bad."
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    Overall rating

    8.9 Excellent
    Based on 1,751 reviews
    • 9.5 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.5 "Great service."
      8.6 "86% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      8.2 "82% found the restaurant service to be one of the best."
    • 8.2 "Food is delicious."
    • 8.1 "Breakfast is good."
    • 7.1 "Good cleanliness."
      9.3 "93% thought it was clean."
    • 6.4 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
    • 5.0 "Average comfort."
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    Overall rating

    8.2 Excellent
    Based on 902 reviews
    • 9.4 "Terrific location."
    • 8.3 "Great service."
      8.8 "88% thought the service was very professional."
    • 7.8 "Good pool."
    • 7.5 "Good amenities."
      7.6 "76% thought the building was wonderful."
    • 7.3 "Good vibe."
    • 5.7 "Rooms are ok."
      6.6 "Only 66% said rooms were big enough."
    • 4.6 "Not very comfortable."
      3.4 "66% didn't like the uncomfortable beds."
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    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Friends Hotel
    Guests recommend this for traveling with friends.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Professional service"
    "Friendly service"
    "Clean hotel facilities"
    data provided by TrustYou

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