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All you can drink and eat. The tours offered in the hotel were about 20% more expensive then booking online
We enjoyed being on the ocean and the staff were friendly. We requested and booked an oceanfront king-size room & we were provided with an oceanfront that's view was blocked by palm trees and the room had two double beds. When I told them of what we requested they were willing to give us the room that we had requested but not until the next day. The back glass door to our room was also broken and someone could easily access our room. We had to call someone to come fix the door late at night. The food was also not good.
The hotel was clean, the food was good, and everyone was friendly and engaged. Excursions were easy to schedule and we had a great time every day. Plan to return with kids in tow next year. Definitely recommend. Losing my GoPro to the beautiful ocean waters.... :( Like all of Cancun, be prepared to hear many soft sell pitches.
I liked the proximity to shops. The variety of restaurants and services. No AC for 3 days!!! Mo called numerous times! I had a beautiful parking lot view, terrible customer service with refund after upgrade failed. Leak in room, musty smell in room. Essentially a motel room.
Staff in every area (front desk, bellhop concierge, wait staff, etc) were extremely friendly and made us feel welcome. The room was located right on the beach with walk out and for the price, was much better than other places we considered. Angel at the Spa did an exceptional job with a massage - I had one on the beach and one at the spa and both were wonderful in their own ways. I loved that based on the room we got, we also got our own personal cabana so we never had to wake early to secure a chair on the beach. The beach was kept clean and I like that the vendors were NOT allowed to come up to us since I've been at other resorts where we've been pestered to buy things every few minutes, which can make it hard to relax. Had we stayed for longer than the 4 nights we had been there, I feel we would have run out of the best types of things to eat while there. I would have liked to see more item choices at the sit-down dining. This was my first time at an all inclusive & because I like to try new things, I would personally also like to see a cocktails/drinks menu of some sort instead of having to know what you wanted.
Location! Service - extremely attentive staff Beach - gorgeous. NIce sand, lifeguards on duty Pool - lovely Beautiful Hotel. True to the photos. You can also visit the sister resort in Playa del carmen - beautiful. Just don't take the bus there! I would rent a car. Food - not impressive. Cafeteria quality with the exception of a great breakfast and the Italian restaurant. Deserts were not good Spa service good value, but lacked luxury. Staff was nice.
Room Location Food Some part of the hotel a bit worn out
The staff at this hotel is what really makes this the place to stay in Cancun. Everyone we encountered were all so amazing, friendly, tended to any issues that came up very quickly and didn't make me feel like a bother. The facilities were awesome and their beach was breathtaking. Be sure to check Luis at the beach bar for a burger as well!
Beach was great, but that is more a credit to Cancun than this particular hotel. Staff was pleasant and attentive The room offered was worse than a low-end roadside motel. They had "helpful" front desk that offered the room expected for an additional $50(lagoon view)-150 (ocean)/night. The lowest end room shown on the website was nothing like the room adjacent to the parking lot that we were given. It was so bad that they actually gave us the "upgrade" to the room we paid for free of charge rather than attempting to get the extra $50. To be clear this is a three star hotel at best and I walked in expecting that. The motel room I was given wasn't even offered at the 2-star properties that I viewed on the travel sites (kayak/expedia/priceline) prior to booking
It was ok. Nothing special. It was too expensive for the value. Staffs were helpful. Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent
Food was awesome Time share salesman are annoying
Great service, best I've ever had I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway
The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with. Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.
Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach. Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights. Would definitely stay hear again in the future.
By beach, free drinks Staff was rude. Rooms and restaurants were warm and muggy. Customer service was poor.
Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year. I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.
The hosted Víctor, he was very agressive whit us abouth the hotel rewards program
We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Nice pool and bars. Comfort rooms. Close to the beach. Staff always wabt tips. Rooms are not clean. Nothing to do inthe evening. Not putting enough alocohol on the drinks. Low variaty of food.
Food was great as well as location. Great services throughout hotel. The beds were not very comfortable
The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile. The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.
the massages at the spa were incredible!!
everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!
Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!! There is nothing we didn't like!
Room was clean. Staff were friendly and helpful. Food is just okay. Not sure if it's because it wasn't peak season by then.
Best on the strip
Everything is perfect!!
We liked a good food and service was excellent There was no night bar and nothing to do after 9pm. A small selection of restaurants for dinner
Nice food and stuff. Room with two separate beds. Uncomfortable
The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel. Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.
Beautiful poolside view of the beach Comfortable room with amazing view of pool and beach Friendly staff! Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!
레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.
Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
I like the facility I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
No shuttle service
The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort. We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel. N / A
The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem. We did not eat at the buffets, but ordered off the menu and the food was very good.
Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!! Nothing!!
Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel. Really nothing.
When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best! The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel. 2) Too many kids for what wants to be a luxurious hotel. 3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.
Location and some services. Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.
Old, ugly hotel, food unatable especially (Oriental and Italian restaurant), lots of young, drunk noisy people. Rooms tidy but IBIS style, no shower cap (even on request), no shower gel only soap. Defenitely not a 5* hotel. After arrival they put a plastic bracelet on your wrist, and you can not take it off for the whole stay (including sleep, swimming, tanning, etc) Very annoying.
location is excellent. Paradise.
The hotel was fantastic! The food was good, and everything was nice and close. I would definitely stay here again. I didn't like that my booking hadn't gone through and the price was different than advertised.
+ Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay. - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.
Pools, nice views, pool staff very nice. Plenty of options for cable tv. Good location. While polite, reception and restaurant staff completely lacked charm of any kind and I actually found them quite intimidating. The dinner buffet was fairly revolting, not many options for other food, which was always cold by the time you received it by the pool. After giving it a couple of tries, we ended up always having to leave the hotel to get something decent to eat.
the cleanliness of the room and good location. Also swimming pool is very beautiful and the staffs are very very kind and polite. nothing.
Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!
Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were. Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.
Everything was excellent and the staff was excellent as well
The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun. The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.
Food, beach, hotel, attentive staff. The housekeeper stole $100. Not plug friendly in rooms
Great Room junior suite Nice beach Great Staff I would think 2x if you're traveling solo. This hotel was couples, families.
The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view. You have to get up early to reserve your spot at the very crowded pool. It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.
Vacation club sales pitch.
Facilities were nice. Terrible experience overall. Cracked my tooth on room service food and no one seemed to care. The whole trip was a nightmare.
Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.
The hotel was beautiful. Everything was so clean. They had excellent customer service. They anticipate your needs and they were Johnny on the spot. The staff was super friendly and very happy. Nothing to not like.
Loved the Hotel and grounds. Beach was perfect. Service was top notch and attentive to all needs. Had an issue with our room and it was handled in minutes. Food is good and or great. Was there for a weeding with a big group and lots of fun with not a worry in the world.
It is top three resorts in Cancun easily. There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.
Good food staff Darcel rude and very unprofessional
This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun. There were a few ants in our room but that is probably normal for most places in Mexico. The try to stay on top of it. Wifi was unbelievably slow if not nonexistent. Try getting an international data plan that doesn't screw you on rates.
Balcony with ocean view the pools closed at 7:00 pm
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Food is better than expected, I found out that Mexicans are nice peopple, and the hotel has a convenient location... We had a grate time so far. We had a strong rain due to a tropical storm, but it is unfair to blaim the hotel because of the weather. Probabilly the hotel staff should take more care in the cleaneness of the swimingpools
Location & ambiance.
Location view shows food Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...
This guest did not leave comments about this hotel.
Good value. Excellent staff, always met your needs, good food. Very clean...great location. Beautiful Ocean front view. Can walk to shopping. Free lobby Wi-Fi. Well stocked fridge. AC worked great. Bed was very comfortable. Lots of hot water. Safe. No free in room wifi. Seemed to be more spring breakers than we would expect from their policies. Had some trouble with room key cards demagnetizing. Beach wait service was spotty. Thought they could use more restrooms in public spaces.
The location of the hotel lies in the middle of the hotel zone, so it was easy and convenient to get around. The hotel staff do a great job of keeping the resort clean, they are constantly cleaning day and night. We were supposed to be given free Wi-Fi in room, however we were not, even though I had a printed ad of theirs. Also this resort expects their guests to make dinner reservations 48 hours prior to arrival, but they do not have this noted on their website.
Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am. Food was okay, nothing great.
Very convenient, very clean, very good staff. Hotel was great but I do not recommend leaving the hotel area because it's corrupt and everything is about money off the resort. They are practically try to extort you if they think you have American money. The hotel and resort is 100% safe though.
The outstanding, friendly staff and the location. The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.
All staff were very friendly and excited about making our stay the best experience possible. The food was exceptional for the price and the room was comfortable and had an amazing view. Coffee could have been more accessible in the morning and a few more sunshades on the beach but these were minor issues.
Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great. In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere. It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Food, spa and pool
Friendly stay all inclusive w 24 hour room service The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
Fantastic staff!! Great food and lots of entertainment... Our privacy lights were broken, it sounded like a construction site all night just outside our door...
Everything is clean, tasty, and designed to make the guest happy. AC was not strong enough in the main restaurants.
Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner. The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!
This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back! I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.
The staff was excellent!! The whole resort was extremely clean and beautiful!! I will definitely be back!!
You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure Sunscreen too expensive
The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back! No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.
The grounds are great. Really liked the setup. People were so nice. Really a great place to visit. Did NOT like the glass bathroom doors. No privacy.
Location Service Environment Food Beds Pillows
The service was amazing. Everyone was so friendly. There are a lot of restaurant choices and the food was good. The hotel is large but very spread out making it feel more intimate. There is no privacy in the bathroom.
Facility was nice beautiful. Food was great. Room was spacious. After paying $150 a night they asked for an additional $40 for a third guest. No problem their I guess that was the rule of the hotel. We were in a rush to leave and upon check out they asked us to stay so they could review the room. This in itself was ridiculous. If their was an issue they could bring it up after checkout and then charge the credit card after. After they reviewed the room they then brought up something absolutely stupid. They mentioned a small towel had blood on it and I needed to pay 20 pesos for it. I thought it was a joke. 20 pesos is not much equivalent to $1 but after spending over $400 on room , drinks and food they had the nerve to ask for 20 pesos for a small towen. What a joke.
Wonderful room and beautiful hotel for a decent price. Would definitely stay there again.
I love that they have suites with a kitchen because it feels like home and is more flexible. There were bedbugs that ate my dad alive and other customers had the same problem, even though I have stayed here before with no problems. I all also had a booking issue and they were not very helpful. I felt like they felt I was a wealthy American with lots of money so they could take advantage of me. But that is kind-of the overall feeling of the area anyway.
Best place we could have chosen in Cancun for a night relaxing getaway. Everyone at the resort was very nice, a ton of staff (all of which were very nice). it wasn't your typical cancun party hotel - it was very calm, some families, and a lot of europeans/south americans. Our room was great - very clean with a balcony with a sea view (even though we just booked a standard room)! The beach was amazing covered in palm trees for plenty of shade and relaxation. Would definitely stay here again! Everything was amazing but if I had to say one thing - the room bathrooms are slightly outdated. But we were barely in the room anyways so it doesn't really matter!
beautiful beach, and good prices inside the hotel. Staff friendly. Beach perfect for family and relax. Someone stoled money from my backpack in my room and my room had a problem with water, where the water flow through the floor. Maybe I didnt had look but, this was my experience
We felt like what we got at Kin Ha was exactly what we paid for. It's a cheaper option, so things aren't perfect. The room is in okay condition, but who goes to Cancun to be in their room? We liked that we had a small kitchenette so we could go to the mini-supermarket nearby and buy breakfast makings for the mornings. The beachfront was quiet and clean, and the pool area was nice. The staff was very friendly and gave us a little bit later of a checkout. All in all, it's a solid choice for the money. Like I mentioned before, you get what you pay for. There are some things falling apart in the room and the beds were really small. We were only there for one night, so these things weren't too big of a deal. For a longer stay, just ask for a room with bigger beds. For the money, it's a pretty good place.
Beautiful facilities. Good restaurants that were reasonably priced. Lovely pool and beach areas. I got a bargain deal, and so got a room facing the street, and it smelled a little of mold. Next time I will splurge and get a higher-priced room.
location was great and handy for getting to shopping and sightseeing as it is on bus line. Breakfast buffet was great restaurant on beach was overpriced even tho it was good
Nice pool and quick access to the beach. Limited and tight parking spaces.
I liked the location, the safety, the beautiful buildings, and grounds. Many choices for foods, including healthy choices too. Favorite restaurants were the tapas restaurant, and the main buffet. Drinks were great, lots of fresh squeezed juices and of course specialty cocktails. The coffee and ice cream shop was fun. Service was good overall and room service was quick too. The staff at the front desk was very nice. We saved money by getting a regular room and not a rooftop suite or swim up suite and it was plenty nice. Service was always good, tip was "included" but I always tip when it was outstanding which was most of the time. The Jacuzzi tub in your room can overflow very easily if you fill it too high...beware. They don't serve red bull or any energy drinks on the property. Some restaurants were closed, due to private parties, so you don't always get as many choices as you expect. They ran out of towels in the beach/pool area. Most restaurants are closed between 4-6pm. Dress code in the different restaurants and no reservations allowed is a pain. There was quite a bit of seaweed on the sand due to a lot of wind. There are way too many light switches in the room, it can take 10 minutes just to figure out how to turn them all off at the end of the night.
This resort is massive with beautiful ground and kind staff. Room was huge, comfortable bed and was always cleaned Check in process was very inconvenient and frustrating. Even though checkin time was 3pm we couldnt do check in till 4 pm. As a compensation, my group received free hydrotherapy which was nice. The next day, i had to change the room because finest didnt reserve two rooms next to each other even though i reserved two rooms. I was told that the room will be ready by 2pm but it wasnt ready till 4 pm again! I wasted a lot of time the first 2 days. They seriously need to improve their check in process, besides this, i loved my stay here.
Since your arrival to your departure, you are treated like royalty. Everything is top quality, everyone in the world should experience cancun in finest.
Everything was excellent. They went above and beyond. Food was great for a different country, room service excellent. Don't order scrambled eggs(they must use premix or something but omlettes and fried eggs good). Water sports nice, rooms are clean and luxurious . Amenities in room exceptional. had toothbrushes, toothpaste, irons, robes, shampoos, soaps, etc.... Please remember to tip even though a tip is included in your room price. They make very little daily; like $4-6 a day and tips help. We paid $5-10 per meal, $1-2 round of drinks, housekeeper $20 for entire stay, bellmen $1 per bag. The air condition works but any time you open any door it shuts off. So, if you are in and out during the day; your room will be cool but not as to what you think will be the best comfort you expect. When you wake in am you will be cold, but during day; not so much.. Keep doors sealed and shut .
The view fofrm the hotel is excellent, apart from construction work going on at the beach which I assume is temporary This hotel is a 3* hotel maximum that is sold as a cheap 5* hotel. It has small rooms and bathrooms (building from the 70-s), very low ceilings, unpleasant smell from the bathroom and from the airconditioning, holes in linen. The baby cot that was given to us looked as if it was eaten by dogs - terrible. If you expect Hayatt 5* luxury - do not stay here.
The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Beach was gorgeous. The staff very knowledgeable and friendly. The Grill Restaurant was very good and a good value as well.
The beach The wait time in the reception ... And you can feel the sun inside of the lobby
To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes! The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants. We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable. It was all most enjoyable and relaxing.
Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.
The location is very good.near to the center,restaurants,discos.also the ocean view rooms worth to be reserved only for the excelent view that u can have.the beacj is nice,clear water,and quiet.nice pool and poolrestaurant also. Very ineficient stuff to the front desk,i had to change 3 times the room till I had to pay extra for a ocean view room cause the most of the standard rooms are on the front of the hotel and they are very noisy(to close to the air conditioning big,big machine).to much umidity and shits smell
A clean, safe place with friendly and helpful personnel . Good location. Easy access to the beach nightlife.
The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below. I booked a Regency Club level room expecting something for my money. I got nothing. Everything at the hotel is charged for and I felt like an Economy class passenger paying luxury, first class prices. I was charged for everything from Internet to towels at the pool. This was a horrible, second class service from a first class (supposedly) hotel. I will never again stay at any Hyatt and I am a very, very frequent flyer and traveler.
The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice Open air clubs full of partners and loud thumping music could be heard in the room at night
The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap. The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
The beachfront was beautiful. Housekeeping personnel was hard working and kind. Had to change room because of wifi issue. No help given. Showe was broken. Walls very thin.
Right on beach! Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
Nothing a real dump Everything. Explode this dump ASAP
We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view. We didn't like the staff who were extremely rude on the phone and claimed that my friend and myself were liars. They called the room claiming that me and my friend were random girls that our friends had snuck into their room, when in reality we are all friends and had planned the trip together. They did not need to threaten to kick us out. My friend and myself had wrist bands to be at the resort. That was completely uncalled for.
The view was AMAZING!! the staff was very pleasant as well and had no issues when requesting a different room. The noise due to the club next door, but I did visit during spring break so it might be louder then.
The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away! We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.
Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.
The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit. Great, easy self parking. The room we had was right on the beach, with a fantastic view of the ocean. The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel. Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point. The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only. The hot tub was being repaired and was not working when we arrived in the evening. The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel. There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags. The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings. The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning. Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.
Noise from clubs
The room was very nice and the cleanliness of the hotel was great. The food was lacking but that is somewhat understood at a resort.
Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good. Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.
Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful. Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.
service, food, location and entertainment