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The hotel was very clean and fresh, the staff was very friendly, the bed was comfortable and the shower was great! The only thing that needs some work is the breakfast food. The breakfast food could be better and another walfle maker would be great as the line was very long.
Anyone with small kids know the value of room to move in a hotel breakfast area. This place has it!
The breakfast and the service at breakfast.
The staff are very hospitable! Bed was comfortable but pillows too bulky. Temperature was perfect. Very quiet HVAC unit. Short-staffed. Not enough bathroom for the amount of conference attendees. Conference food and water weren't replenished quickly. Conference chairs were uncomfortable. Seating was too crammed and crowded. Too small space for a large group. Need tables to sit stuff down. My quiet room isn't so quiet. There's a family with baby near by, but didn't keep us up ay night. Building seems old but remodeled interiors.
Draft coming through steel door that was leading to outside.door was locked up so it should be bricked in to stop draft .rooms need to be remodeled
Room was clean Having to park on the other side of the Hotel due to the fact that your snow removal was sub par!
I like everything. It was nice.. Thare Wasent anything I didn't like..
Found condom wrappers under bed. Breakfast buffet consisted of scrambled eggs, tater tots, & then the regular cereals, bagels, &donuts.
Lady that worked in kitchen was great!!
The price was good The first room smelled like smoke. The second room they moved us to smelled like nasty chemicals. Not a great place to stay.
Everything seemed fine and clean. The staff was very nice. very hard beds
The room was clean and truly smoke free. I wish that they would have a better comforter set on the bed.
Friendly, helpful staff Bed was not comfortable and the card keys didn't work for either room the second night.
Painfully uncomfortable beds and pillows. Insufficient bedding without cranking the thermostat.
The beds were soft and the tv was nice and big. The bathroom had been redone recently. By far the best water pressure in a shower I have ever had in a hotel. Silly I know but I was so nice! The pool wasn't really for adults but my daughters Loved it and I felt comfortable knowing they could touch the bottom every where in the pool. It only went up to 3'6. The lady a check in was very rude. She was more worried about rushing me threw check in to actually take time to nicely explain where my room was and what not. I was the only guest at the counter at the time so her Rush was unnecessary. The door in our room was hung crooked and had a large gap at the top so I could hear everything that went on in the hallway threw out the night which woke my kids and dogs up quite a few times!
No pool for adults.
I think when they finish their remodel it will be nicer . I would stay here as last resort. Or press on to Rawlings or stay in Gillette,Wy I didn't link the hammering until 10 at night, and didn't rumble and shaking vibrations of my room until 11 at night. I was told to park in the back then they blocked it off to replace the parking lot surrounded my truck in piles of black top. Just didn't feel like there was good counication between the company and the construction workers in what they are doing and what areas are affected.
The staff The room was filthy (carpet was dirty, room was non smoking, but you could cut the smoke smell with a knife. Limited eating facilities in the are. Too many pets on premises. The walls between rooms were paper thin.
Great front desk help along with great advice on where to get a good beer and burger. Thinner walls allowed a little noise but for great price rooms were clean and decent.
Friendly staff Dirty. Smelled like smoke
I felt for the money it work out for us very well. . The Breakfast was excellent with a lot of choices. it was clean and comfortable. I would stay there again. The location and the parking
It was clean with lots of extras-teas and hot chocolate, four bath towels without having to ask, a lovely seating area in the lobby, and a great breakfast!
The complimentary hot breakfast was really good. A great selection and the quality was terrific. Not a thing. I highly recommend this hotel!
Large room, friendly staff, and good breakfast.
We arrived late so the young lady was a little unfriendly but the rooms were great.
The breakfasts were amazing and there were a lot of amenities: free wifi, free bottled water, and a free snack bag. The breakfasts changed everyday and were very great. They had a wide variety of food. I would rate this hotel much higher. The carpet was wild colors, but that is very small.
The breakfast was the best ever and they even cooked bacon just because our daughter asked for it, extremely nice front desk help. We will stay her again The pull out couch bed was extremely thin and uncomfortable. They need to replace the mattresses as our daughter found it impossible to sleep.
Clean and consistent. The breakfast food and area were also better than expected. The hot tub was out of service
room was very nice, clean, and staff was good. Excellent breakfast. Our room was right above the entrance and I could hear people coming in during the late evening. The room was a handicap room and needed shower chair.
Clean, friendly, comfortable and a reasonable value for your money. The Bistro / Bar was only OK stocked and the staff was limited somewhat in what they could prepare for your "after a hard days travel cocktail". Again, nothing that would send you away screaming. While the new Denny's was open next door for a real meal it would have been nice to have had something available in the morning complimentary. Nothing big just the usual fare you find in other establishments of the same caliber.
My room was clean, comfortable, and very attractive. Loved the shower! It was so great after a day of traveling! The staff was nice, parking was good. Beds were excellent! We did not do breakfast at the hotel. I would have preferred a contental breakfast, but there was only a bistro in the lobby....to purchase breakfast.
I didn't Like it !! The roads were closed due to weather so I could not get there and I could not cancel my room and get a refund
The pictures online are not what the hotel was. I guess they are remodeling so they used pictures of the new parts of the hotel but said nothing about the remodel on the website. Our room looked like it was out of the seventies and it smelled like that too. The spa was closed the entire time we were there and the pool was freezing cold. The receptionist was rude. And I figured being such a nice hotel there would have been continental breakfast. I should have read the reviews.
Not a thing Key cards did not work. I had to go back to the desk three times. They tried to overcharge me by $35. The room was gross. The bathroom was even more disgusting. There was a TV from the 1980s. In fact everything was way out of date. In a scummy location. Grossed out never coming back.
Location and price Old and run down. Smelled bad
Clean and comfortable No shampoo,1 washcloth for 2 people. Was told that the only way the prices could be kept low was ro charge guests for wi-fi and if I wanted it free I should have stayed at the Hilton.
Location No breakfast bar
I did like anything it smelt like melee in the room and rotten Eggs and there was mold stains in the room it was horrible
Staff was friendly and efficient Hotel is busy due to oilfield crews. Normal noise, disruptions and behavior accompany these types of people. Room smelled of smoke. Price was very high due to the influx of oilfield workers and the ability of the hotels to charge much higher rates. Best advice that I can give is to keep driving and avoid these areas below Buffalo, Wyoming past Wheatland, Wyoming or prepare to pay twice as much for a fair to mediocre hotel room. If you absolutely HAVE to get stuck there, you had better book early or you may find yourself sleeping in your car!
Rooms were clean and priced right No complaints, considering the price.
The staff that I talked to on the phone about my pills was very helpful in trying to track down my pills and I am very grateful. I left two weeks of medicine in packs, unfortunately, I didn't realize it until 2 days later but there was no record of anyone finding them. There were no drugs that most drugies use mostly diabetic, blood pressure, & colesteral.
I did not know what to expect when I booked my reservation includung air fare and hotel, other than I had often stayed at Holiday Inn Express facilites in other cities and had, for the most part, been satisfied. But this location is a jewel. It is nearly new, in a very convenient location near the main highways, as well as with easy access to the city of Casper. It is a great hotel and would be perfect for all travelers! I'd definetly return.
Beds are super comfortable!
We went to casper to shop but didn't have any money left in the checking acct. after the holiday express double charged our credit card!! When we talked to the clerk she just said I can't do anything about it you'll have to call back monday. I told her we needed the money so we could go shopping as that is we were in casper for. She didn't even apologize or try to appease us in any way. We called back monday only to have the general manager, X tell us that we should contact our bank and that we just didn't understand how debit cards worked! She continued to try to say it was just the way debit cards worked. I have never had such a bad experience with a hotel EVER!! I still haven't been credited for the two extra charges! DON'T GO!!!! \n \n
This hotel is fully up to HI Express standards that are excellent. Convenient to a wide variety of restaurants, and other services. Everything worked perfectly.
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Room was great, breakfast was awesome! The manager chatted with us for almost ten minutes to determine the quality of our visit and express her interest in our experience.
The bed was wonderfully comfortable. I loved the mattress, as well as the comforter and all the pillows. I didn't much care for the sausage (?) patty at breakfast on Sunday morning. Otherwise the breakfasts were very good.
This guest did not leave comments about this hotel.
Friendly staff. Good breakfast selection. Alarm click provided. Not enough towels,wash cloths, complementary shampoo or plug ins
Comfortable bed, good wifi, clean room, great value and quick check-in. Everything was fine for the price.
The shower was great and the bed real comfy It was loud. I could hear people loudly talking outside and was worried something would happen to my car. People were yelling in the hall and pounding on doors.
This Hotel offered value for money on our way to Yellowstone NP. It was clean, comfortable,and had everything you might need like a fridge and decent TV. The bed was comfortable too!
Good breakfast Beds were just ok
Location, breakfast, price Some areas are worn but not a big deal
Very friendly staff and pretty decent breakfast
The staff was extremely friendly and helpful. The free breakfast and afternoon snacks were awesome. The entire atmosphere was very welcoming.