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The staff was great. Always friendly and helpful. The location was perfect for our needs (we were attending an event at the convention center). The executive lounge was an excellent place for coffee & breakfast with a nice view of Charlotte. Our A/C in the room did not work. We called the front desk and they sent a gentlemen up to fix it. He came in, changed the filter, told us it was working now and left. However, the room never cooled down and I called down again. Unfortunately, we had left the "do not disturb" sign on the door from that morning and the technician was not permitted to enter the room. (we had left for the evening) So the air conditioning was never repaired and the only downside to our stay was a very hot room.
Horrible service. Ridiculous terms and rules. Being charged over $200 for a false noise complaint, TWICE. Not even informing us about the charge whatsoever. Really selfish staff.
The gum The room ... The bell hops
My husband and I decided to book a room somewhat last minute on a holiday weekend. It was our 6th wedding anniversary & we were looking for something a little different than the past years celebrations. The first night, we were on the 5th floor, in a comfortable room with nice amenities. The next day, we decided to book another night & had no problems doing so very easily. My husband spoke to an employee in the lobby about possibly switching rooms so that we could see the fireworks. While we couldn't get a room on the side of the building where they shot off the city's fireworks, we got a great room on the other side of the building where we could watch all the fireworks on the horizon going off for hours. They gave us a sweet gift bag with snacks & since we were moved to the top floor, we also got access to the executive lounge, where we had access to free breakfast & all the other amenities offered there. It was great & we really appreciate all the help from the staff for making that possible. While we had one night of parking comped, the $20 a night parking fee seems a little steep to me. We live in a small town where there aren't even meters for parking, so that's a bit of an adjustment.
It was very clean secure and had a friendly staff Parking deck was 6 foot eight inches and had to pay twenty dollars to park my van overnight
The staff was so welcoming and courteous we felt very much at home the minute we arrived! No late dining in hotel. However there were LOTS of great places within 2 blocks
How clean and friendly everyone was
Close proximity to restaurants and sites, Long wait to check-in
The Hilton was upscale and a great location right in the downtown area. Very close to the Epicenter, light rail and convention center, and central to all downtown has to offer. Also getting free internet service (which I wasn't expecting) was a nice perk. Only the bar part of the restaurant seemed to be open, never saw the actual hotel restaurant open for service.
Was just passing through NC and needed a nice hotel gor decent price and I was amazed at the deal I got on a hotel that in my book should be 7 stars!!! Rooms.were spacious and modern, beds and pillows are very comfy, batrhoom very cool!!!
Location, price Air conditioning in room couldn't get below 72 degrees
I liked everything about my stay except for a few unfriendly and standoffish hotel employees and security staff members... When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....
The staff was very friendly, always offered assistance, great place to take your family and dog, great location in Greenville within walking distance to many restaurants and places to do something fun, we recommend this place highly and planning on returning soon! Staff was amazing Rooms very clean and great views at charlotte Dog friendly they offer treats and water in the lobby Close to restaurants
Valet is super I had a modified reservation with a better rate and the manager Darron acted as if I was making it up! Not satisfied with his handling of it.
I didn't like that I requested a room on a high floor with a nice view and wound up with one on the 7th floor with a view of a roof. I also didn't like that I had to keep pestering the hotel staff for a remote and the only way someone finally seemed to act was when I requested another room, one with a remote. The TV had the channel and volume button disabled so I could only watch the never ending hotel channel. It drove me insane and I missed my favorite TV show because 3 phone calls, a trip to the front desk, and an encounter with a gentleman on the floor taking care of something else didn't seem to be able to produce a remote. Why didn't the cleaners check previously that a remote was in the room? That is standard. I was also disappointed that the hotel didn't have wifi. Some computers, especially MacBooks do NOT have an ethernet port so they cannot be plugged in. I wound up having to tether my computer to my phone just to surf the net. For the price, this was a very bad experience and I will NEVER stay at this hotel again.
Overall, a very nice hotel. Up to standard. Was not pleased with my stay. I checked in at 6:30 and none of the rooms were clean. I found this ridiculous and almost unheard of. I was not put in the room that I had originally booked which had bathrobes. The room they put me in did not so I asked for them three times. They promised they would bring them up and they never did. Very disappointed in the staff and customer service so I will not be staying here again unless I am reimbursed.
The view of the city was beautiful at night though walking to the Epicenter was interesting as a group of adults were two blocks up trying to panhandle on the one side of the street. Family stayed at the same time and said they had robes on there room and we did not. Also cold water in room was not cold but warm. Also housekeeping did not leave correct bath amenities and toilet handle was broken.
Bed was very comfortable and the staff was my favorite part. They were very helpful and nice. The place was very clean and loved the checkout time. My fiance and I traveled to Charlotte for one night to attend a concert. We pulled in and cones were blocking the entrance to self park which resulted in us using the valet service. Service was great but it was 30 dollars for one time valet. Very pricey especially for something we didn't want to do in the first place. Checking in didn't go as planned either, my reservation wasn't showing up but I had a printed and email confirmation. About 20 minutes later it was sorted out by having to make another reservation. The staff was by far my favorite part. They were helpful and patient even with a ton of people bustling around needing something.
Very clean. Friendly staff. Good food. Nice and comfortable bed!
Everything When I got there the room was clean. But the bathroom still had dirty towels in from the previous people staying in my room.
Excellent location! Perfect walking distance from all of down town! Great view of the Panthers stadium. Room was generally clean. Received an unauthorized charge after check out of $20 for self parking after paying for a very high end hotel room. There were very few self parking spots and most of the garage was taken up with construction. There were plenty of reserved valet parking spots, but we WERE NOT TOLD about the $20 self parking and the $25 valet parking, so we just walked the extra distance thinking we were saving money.
I love the fact the asked me if I wanted a high or low room..of course we took the high and the view for the 15 floor was amazing
It was very close to our venue of the concert at the stadium. Just a block away. But it was close to the metro station which had some shady people. But that's givin near any city area. There was bars and restaurants nearby. We had a good time. Just keep a close eye on yourself. But the view from our room was very nice of downtown. Especially at night when the building lights came on!
The layout of the room was great! And the bathroom was outstanding. The hotel was difficult for many members of our party to initially locate. All most everyone went to the Hyatt House, 2 blocks away, before finding the Hyatt Place. Increased signage is needed, given that the entrance to the hotel is not road side.
Great breakfast in the morning and great nightlife at the bar with amazing rooftop patio. Internet connection never really worked so we didn't make use of it.
Good breakfast. Accommodating front desk personnel when wine bottles needed to be opened. Key required for elevator ; didn't always work, card keys frequently failed . Very difficult to figure out where the entrance was, especially since it was in an area of one way streets.
It was my first time in Charlotte, staff left a very good impression!
The staff was great. Marvin is an excellent staffer. He was helpful and friendly.
The location, staff, and room were great! Very helpful staff and comfortable beds. They only have 5 luggage racks, and there were non available upon check in or check out. It made it hard to transport our luggage with our 9-month old.
We really had a great stay there!!! The hotel and staff were excellent!!! The only complaint was the parking,,, the valet was great but wish they would have had a parking lot, but being in the city that is understandable.
No parking and pool is on same floor as upscale restaurant.
The location is a few blocks away from where I would prefer to be, but otherwise this is the perfect hotel for business travel
Nothing about this hotel is worthy of positive comment except the Valet Servicecleam Cleanliness. Service. Food. Beds. Quiet - the walls are paper thin. Elevator access - terrible. Response to problems - pass the buck. I do go to Charlotte a bit and I will NEVER stay here again.. Room was filthy with hair in the tub and used tissues behind the bed. The rolls were literally half baked dough. The beds could have been from the Spanish Inquisition. Worst of all was the front desk staff. While courteous, their answer was to pass the remarks on to Management and "see what could be done". Hey Hyatt - Don't make excuses, find solutions. It's called empowerment and unlike your hotel - It works!
The staff were all very friendly and helpful. The room was spacious and the bed very comfortable. Everything in the room was spotless. The location was very convenient. Breakfast provided lots of options and the staff serving it went out of their way to make everyone feel welcome. We were a bit surprised by the $22 charge for required valet parking but the valets were great. The morning we left, only one elevator was working, which caused a bit of a wait since we were on the top floor.
They have a lot of hidden fees they don't tell you about and also they charge for everything!!!
Freindly and helpful staff no shopping nearby
Staff was very friendly Rooms smelled like a 10 year old ashtray. Rooms are dirty and old. Very noisy. Forced valet parking. I love Omni but this one is bottom of the barrel
Location, Vallet Accommodations, dirty, furniture in room was broken and/or disheveled, low quality toilet paper, rough towels, accessibility into hotel after hours.
Great Service! Excellent Room, and Perfect Location in Downtown Charlotte, NC!
Staff and the cleanliness was good but my room was broken for $200 I feel like I should still want to the Ritz I pay for a luxury Suite but I got a king size bed instead which was not luxury at all. I didn't like the fact they Park their cars in public parking. I specially don't like how unsafe our cars, it should be more the luxury to the higher class. Especially don't like the rooms since my room was old and outdated for the money I should just going to the Ritz. The staff was pretty good.
Concierge and staff were amazing! This is an older hotel, not what i expected for an omni brand.
so the problem is next door there is a complex of bars and restaurants and the music blares and thumps thru the night ...got to bed around 2:00 am So cannot recommend
The staff was very friendly and the building looks and smells clean. I will be staying there again. The walls are very thin. I could hear the TV next door all night.
One of the worst hotel stays ever. For a 4 star hotel I expected more but it's a really trashy place . Stay at the Embassy and avoid this place.
not very clean, AC is super loud
No complementary breakfast
This hotel is one of the most modern hotels that I've ever stayed and I love it here! The food and bar were amazing (a little expensive but definitely quality) and the staff was really welcoming and accomodating. I wish they would notify you a little sooner if they cannot honor the check-in time you request. I had a very early flight to Charlotte so I requested a check-in time of 8AM-9AM and I had scheduled meetings for 2PM that day so I needed to rest. Once I arrive in Charlotte, I receive a text at 8:40AM that my room won't be ready until 3PM so I had to roam around the city until about 1PM when they called to let me know my room was ready.
Loved the fitness facilities, they had everything we needed to keep up on our workouts; nice "business center" with access to computers; very friendly staff; enjoyed the restaurant & outdoor pool lounge areas; very clean. Beautiful hotel. In the midst of remodeling so construction going on, but we were on one of the newly renovated floors, so it was very nice! Very comfortable rooms & beds, loved the large "rain" showerhead and having an actual shower versus the typical bathtub/shower combo. Great central location for all the sites and activities around Charlotte. Breakfast buffet was nice but a bit pricey for what was offered. Would have liked a larger variety and choices for the price. It seemed to take a long time to get meals when ordered.
Great location, right off the highway. Hotel was going through some renovations, which is a good thing. The rooms felt old. There was blog or some substance on the bedding in my room. I didn't notice it until I was packing up to go the next days.
Newly renovated rooms Had a brief loss of water due to a broken pipe. Toilet leaked around the base
Excellent accommodations and courteous, friendly and helpful staff. Also, a great value, considering the quality of the hotel, furnishings and amenities. We'll be back! On arrival late in the evening the hotel was out of a number of items on the menu, both food and drink. A bit frustrating since we arrived late and had counted on a late dinner.
Nice hotel, close to the airport. Big, spacious room with comfy bed. Breakfast was OK. Not so expensive compared to other hotels similar to this. Few tables to have breakfast.
Beds Hotel staff was uptight
It was close to Bank of America Stadium. At check in we were charged for parking when I clearly showed them that it was to be included in my reservation. They said since I booked with a third party, there was no guarantee that the amenities I paid for would be honored by the property. REALLY??? They also knew we were a party of 3 and clearly needed 2 double beds but put us in a king with a roll away. Not overly pleased with the overall experience at check in.
Excellent hotel in every way, except was a little too expensive. Price was too high .
Decor Restaurant was a joke. Empty and expensive. Not a great value
Design, ambiance, and yes even the shower. Pillows! Horrible pillows ... no support ... wasn't comfortable at all.
Comfortable linens and an attentive staff highlighted our quick get-away weekend to this Queen City of the mid-Atlantic. It was a plant 15-minute stroll to the uptown area along quite, tree-lined streets. We expected queen and king-sized beds. We were given a room with two full-sized beds and ill-fitted sheets. The lighting was not all in working order, and my phone failed to charge overnight, leaving me curious about the staff electrician. There was no door in the walk-in shower, and the overspray nearly caused a slip on the floor of the cramped bath. It was a week after the DST time change, but the clock hadn't been touched. None of these issues was show-stopping, but noteworthy as a collection of caveats.
The cleaness of the hotel, the kindness of the staff and i loved the big bed! Had a great night sleep and stay! Would deffinetly go back and stay! To me it was a lil too high in price. The house keeping come in the room without knocking which we didnt appericate.
I never received my receipt by email.
Close to airport but far enough for noise and value. breakfast area cleanliness could have been a little better attended to. Wasn't dirty, just not as clean as one would expect from Wyndham.
Clean facilities in a quiet area. The Bath was well appointed and everything worked as it should, plenty of hot water, etc..... The Coffee maker is a nuisance and the "Designer" coffee is awful. The "Complementary" breakfast area is poorly laid out.
Easy checkin Not consistent with other Wingates
The staff was very friendly and helpful. This feels like a business class hotel. It isn't a luxury or extravagant location but there is good access to the main roads and it was very comfortable.
The front desk and especially the shuttle drivers went out of their way to be helpful. Clean and comfortable. I will definitely stay again!
All around good value. Friendly staff. Easy to find, etc. Would be a great place for extended business stay. Breakfast was...not that great. Staff were not too helpful. Not that hotel coffee is supposed to be all that good, but it was horrible.
Beds were comfortable My son asked for an extra blanket because he was laying on the chair and the guy at the front desk told him they don't have extra blankets. Seriously?!? I've never been to a hotel that didn't. We didn't stay the second night; decided to go home so he didn't have to worry about it.
The staff was very friendly and attentive; the location was great for attending events at the Times Warner Arena, shopping and dining; the room was clean, and very comfortable.
Be careful if you stay at this hotel and plan to sleep. This property is situated directly across the street from the Epicenter which houses several very loud nightclubs. My room was on the street side and it was so loud I felt like I was actually in the club. Be sure to ask for a room on the back side if you want quiet. This is a new hotel so it was nice that everything was so clean and comfortable while I was awake.
One of the nicest Sheraton's I've stayed. Wonderful staff and lovely rooms.
The broken shower head on the Club floor in the room that I was staying in. And I wish i had a patio.
Late Dinner at bar was accommodating. Large portions on meal. Room was damp & moldy. Too late at night to relocate the room. Printer in business center did not function.
Well done lobby area and comfortable rooms. Bedroom needed a fridge and breakfast buffet was $14.
Staff were outstanding at all times Kudos to hiring management for understanding the importance and knowledge to choose those who know how to deliver excellence! Very nice rooms with comfortable clean rooms. Would definitely stay again and highly recommend!!
Very close to airport and hotel shuttle was great. Bathroom had water spots and carpet looked dirty.
Every representative of the hotel we encountered was awesome. They went above and beyond their duty to provide outstanding customer service. So impressed!
Every staff member was personable and friendly. Quick responses to any question/issue. Nothing ever runs perfectly but it's a great company that responds and works to improve in the future. Their GM should be proud. No much. Restaurant menu could use more vegetables but that's just me.
Nice place and location. Comfortable room Why did the cleaning staff try to barge into our room repeatedly starting at 8 in the morning? Seriously tried to come into room 3 hours before checkout, then tried two more times before 11am. Ridiculous.
Great location Kind of felt like a hipster hostile, not very clean, mediocre at best
Location was great and in walking distance to all activities
Great place to stay when your out for the night
Charlotte is a fun city. The staff were all awesome and super friendly.
Aloft gives you a luxury hotel feel without a stuffy feeling. Polite staff, nice rooms, complimentary wifi all round out for a nice stay. No signage on the exterior of the building to notate where the hotel is located. Aloft is actually on the fifth floor of EpiCenter (a dining/shipping/club district) so unless you researched that (I only grabbed the address and put it in GPS) you will be driving around in circles trying to locate it. Parking is also not clearly noted, nor is the valet option.
I love aloft hotels. I love the location!! Perfect area!! It was not as clean as other aloft I stayed at.
If you don't know anything about Charlotte, you'll probably get lost trying to find parking and understanding the elevators. I tried to check in at 1p but no rooms were clean, so I had to roam around for over an hour in the heat. They said they would call when a room was clean, never got it. At 230p I went back and they said they had a room. The basic room is kinda small, nowhere to put your clothes as in a dresser. Location is at the EpiCentre which is in walking distance to all the bars, restaurants, etc. Wish the pool was on the rooftop. I would stay afain, but in a bigger room. Oh yea, found trash in the bed too uggghh!! Parking
Hotel staff was friendly and helpful, assistedwith everything requested immediately and professionally. Hotel reservation was for two queen beds, received one queen bed. Parking garage was full with no reserved spots for hotel guests causing me to spend half the hotel rooms cost just to park my car for the night. Requested she mattress which staff promptly sent up, minus any blankets so had to request that to show up. Room must of been right over club because we could feel every bass hit until 230 I'm the morning. After the club let out you every for truck passing by felt like it was in your room from how loud it was. The bathroom was a handicapped accessible style and the hand held sprayer was dirty with black marks and crud ask sounds the mount connecting it to the shower. I've stayed at aloft before and never had these issues I'm guessing it's dependent on which section of the hotel you get. But this stay will have me seriously considering the extra 30 bucks to stay at omni across the st.
I loved the amenities, pool table, indoor pool, the view. We took 2 teens ( 17 yr) olds and Aloft was upbeat and fun and the staff was accommodating! We just loved it. Beds comfortable, rooms clean! Parking was a little weird. We ended up valeting for $20 a day and then of course the gratuity every time we used the car. It was just an expense of the trip. I think it's a Charlotte thing, not an Aloft thing.
Location They do not have an ice machine (bags available in the lobby), limited amenities, ac did not work properly, elevator takes forever
Great staff and service--everyone was very helpful and friendly. The rooms were spacious and clean and breakfast was enjoyable. The location was very convenient and the area/neighborhood was peaceful, clean and serene. There was a group of people on our floor that made a ton of noise one night as they came in and out of their rooms to visit each other across the hall. Honestly it felt like we were staying in a college dormitory. While I know that this is not necessarily the fault of the hotel, the noise carried heavily into our room during bedtime for our young son. It went on for an hour and was just miserable. We called down to the lobby to see if they could address it but, at 8pm, I'm not sure what they could have done.
The staff were very helpful Nothing
The bed was very comfortable. Staff was extremely friendly and helpful. Would definitly stay here again!!
Room, staff,breakfast all great
The staff was extremely friendly and helpful. The inside of the hotel could perhaps use a little bit of a face-lift, but the rooms were clean and comfortable, with fridges, couches, etc, and I felt very welcome and safe here as a solo female traveler.
Very good breakfast!! Not food room service
Staff was very friendly. Starbucks on site Short-staffed housekeeping
Very friendly staff Large comfortable rooms Complimentary hot breakfast Starbucks in lobby Free internet Very thoughtful design
the staff is very friendly and helpful. the room exceeded expectation - bathroom is updated nicely and the bed was very comfortable. I didn't hear anything during my stay that would have kept me up. close proximity to uptown if that's what you are in town for. no complaints
I loved the room. It had a beautiful set up and the removable shower head was great. It was nice to have a mini fridge for storage and the bed was surprisingly comfortable. Breakfast was generic but sufficient if you wanted to save money and buy lunch and dinner later. When my partner and I first arrived the receptionist was on the phone laughing and giggling to who ever was on the other line. We were only second in line but had to wait at least 15 minutes for service. The other receptionist was servicing another family and was quickly on the phone after speaking with them. In came another receptionist reprimanding her co-workers in front of everyone in the lobby. Very unprofessional! After our 15 minute wait we get to the receptionist only to find out that even though we had a reservation we would have to wait another 15 to 30 minutes to get the room we wanted! After driving 11 hours to North Carolina, that isn't what you want to hear. So we took the room initially offered due to being exhausted. We stayed at the Hyatt house a few months back and preferred that one much much better. It got 5 stars across the board! This airport Hyatt had a small closet, leaving at least half of my dress to rest onto the floor
Clean and very friendly staff. Business center out of order.
Staff was very helpful room nice and spacious. Would not do my stay any differently.
We liked the beds and the comfort of the mattress. It was also very nice to have both a fridge and microwave available in the room. The coin laundry is always a welcome add on. The pool was nice and always empty. The breakfast was good. I liked the addition of greek yogurt. The coffee was very good! Most of the staff was friendly and accommodating. The "gym " was OK, but nothing more. No barbells, no weights. The cycling machine and one treadmill were not functioning. It was surprising to see housekeepers more attentive to talking on their cell phones than doing their work.
Everything. :) No complaints except it wasn't as close as I wanted to mt destination.
The staff is very friendly. Room was clean and comfortable. I will definitely return the next time I am in the area. Great value! The fact that I had to drive all the way to Charlotte to stay there. ;)
Afforability thru kyak The pool was under construction. The app lead me to believe it was indoor and it's half indoor half outdoor..
The hotel must be going through renovations. There was a lot of plastic all over the place. The room I had on the first floor was not well lit. Then when I got someone to come in and add light bulbs to the bedroom lamps, they blew the whole rooms power out. So I had to move to a room on the second floor. Not a good experience at all.
It was for the most part clean, it was rather convenient to get to the beach, and the staff was really nice. We loved they truly enforced their no smoking policy. Although mostly clean, the bedboards looked like they hadn't been cleaned since Jesus was born, and the only working Ice machine was up on the last floor. Also their change machine did not work for the snack machine, and they were unwilling or unable to break it at the register
I loved the hotel itself. It had a front porch and it was clean. The breakfast was the worst breakfast I have ever experienced. They keep a fridge full of microwaveable sausage biscuits and cheese and egg bagels with a bowl of hard bowled eggs. It was not good and cannot be cost effective.
Everything seemed nice, staff were friendly, room was very nice but....Strike One: We were placed in a room with a Massive, Room Shaking, Sleep Robbing A/C Unit the size of a large truck. Strike Two: The Fire Alarm went off and could not be turned off for an extended time. Strike Three: The Pool was closed for unnamed reasons..... The management refused to consider a rebate or in anyway make amends. So Three Strikes You Are Out Sonesta ES
Staff was beyond friendly! Rooms were very clean and the little kitchen was an awesome addition! I left my baby's little fox stuffed animal and when I called back to get it, the man who answered the phone was so friendly and helpful and very funny!!! The staff is wonderful! Worth the money!
Newer, stylish. The kitchen has all equipment needed to make a meal. Beds very comfortable. Hardwood floors were pretty clean. Breakfast was good, staff was friendly. Would book again. Read multiple reviews before booking with complaints about hair on the bed, and this is clearly an issue for the hotel, as we encountered it as well. The back of the bathroom door obviously never gets cleaned either, based on the stains when it's shut. Clearly issues the housekeeping staff needs to address. Otherwise room was clean. The walls are thin, so you hear everything in the hallway, and a lot from the rooms next to and above yours.
Prompt service. Bri and Turner very nice
The facilities were well kept. The room was quiet. The staff and people of Charleston seem to be as nice as any where I have travelled to. I am very impressed with Charleston.
Excellent service. The concierge was very helpful at arranging for cabs and dry cleaning during my stay.
comfortable, clean and quiet
Everything was good
Overall was ok Executive lounge breakfast was lousy as we were struggling to find stuff. The attendant was least interested in making sure about it.
friendly stuff; good shuttle service; room size; food at restaurant bathroom old; shower not working properly;
The room quality, the aesthetics, and the bed! Small bathroom.
Wouldn't stay anywhere else but a Hilton
Check out was really easy I found a coco roach inside my room and if you thought they would do something about it you're wrong. They wrote the issue down till maintenance takes care of it.
Hotel is within walking distance of several restaurants. 20 minute drive from downtown Charlotte.