Convenient but rates quoted and rates provided wer
Pros: Fast, easy and convenient. Right in the airport.
Cons: The rate quoted at the car rental counter was not he same rate quoted by Kayak. When I told the reservation personnel of the difference, they told me it was additional taxes and fees. I then pulled out the reservation provided through Kayak and showed the representative that my quote included all taxes and fees. She adjusted the rate, but had I not been watching closely, I would have been over charged. Makes me wonder how often they actually overcharge their customers.
23 Dec 2015
Quick, easy, and quality
Pros: Loved the service, loved the speed, loved the car-- it influenced my next vehicle purchase.
29 Dec 2015
Great Customer Service
Pros: Great customer service at the Budget Rental in Athens, GA!