They tacked on an extra daily charge for snow with
Pros: Convenient location close to city center
Cons: extra charge they did not tell me about
12 Jun 2017
Terrible Customer Service and Hidden Charges!
Pros: Car was modern and a nice drive. Very little power though for a car that wasn't the smallest class.
Cons: Several hidden charges upon drop off to do with timings for our arrival for pickup. Extremely poor communication prior to our arrival despite several emails and follow-up phone calls. Very expensive and frankly the guy checking us out couldn't care less. Definitely won't be using Avis again - which is a shame as we intend on returning to Belgrade in July - which is a beautiful city.
19 Jul 2017
Pros: All good
Cons: All was good
23 Jun 2017
Cons: 8000e liability on my credit card required?!
25 Jun 2017
Be prepared for pushy salesmanship!
Pros: The car provided for us was very nice, it had less than 10000 km on it and was very clean and comfortable. There were no mechanical issues with the vehicle.
Cons: The rate was more expensive than what I reserved through Kayak. I don't think the rates on Kayak actually exist, and I believe this constitutes false advertising. I rejected all supplemental insurance and extras, and my rate was still higher than advertised. It was hard to convince the salesman that I didn't want any extra insurance; he wanted to charge me a rate 3x higher initially. I had to argue with him for awhile for him to come down in price, but only after he threatened that if I didn't buy extra insurance, they might "find" my windshield broken in the drop off lot. This makes for an unpleasant pick up experience.
13 Jul 2017
Staff unpleasant, additional charges made to double the bill
Cons: Staff at the rental agency was quite unpleasant, standard contract was not honored and because of this additional charges were enforced. While I intend to contest these extra charges (which doubled my bill), overall impression was very poor.
Cons: Europcar representative told me that the car that I'm supposed to get has no licence plate so I need to wait 2 days until it has one.
He asked me if I need the car immediately and since I did, he upgraded me to higher level car with no extra charge.