Pros: The representative in Vermont was very knowledgeable and helpful. We received a discount on our upgrade. Car had many extra features
Cons: Sirius radio stopped working halfway through trip. Representative at Mammoth Lake location was uninformed and not very helpful.
20 Sep 2016
Fee for additional drivers if you book through Car
Cons: We booked a Hertz rental through carrentals.com (via Kayak). Be aware that if you book through that site, Hertz will charge you $13+/day for another driver and WILL NOT waive that. (This is true even if the person is a spouse.) This was a very unhappy surprise and was not disclosed anywhere.
15 Jan 2017
Cons: The windshield wipers had some white junk that kept getting on the windshield during the night drive that I could get off which caused for some very dangerous driving.
19 Apr 2017
Pros: Friendly service
1 May 2017
Cons: Hertz changed their debt card policy in january so that in order to use a debit card at an airport location you needed a boarding pass. The girl at the counter, Margaret (in Burlington airport) was very unhelpful and told me that she could not refund the 106 I had already paid for the reservation. She told me that if I had 24 hours notice I could use a debit at at a Shelb road location, but that she could not help me. I walked over to the enterprise desk and the people there were helpful and got me into one of their cars with my Debit card. When I tried to get my money back I called Kayak adn then was shipped to priceline ultimately back to hertz where finally a nice man was able to tell me he would refund my money. But that said, I have not yet received that refund after several days.
2 May 2017
Did not have the vehicle I rented
Cons: Hertz didn't have the vehicle I rented. I specifically needed a SUV and they tried putting me in a car. Furthermore they advised since this was booked on a third party site and not with them direct there was nothing they could do. Hertz had a SUV available but they advised this would be an upgrade and cost more money. They wouldn't even help me with a refund and directed me back to the site I booked with. The Hertz employee directed me to a different company where I was able to rent a SUV but it was still more then I booked for initially (but less then the "upgrade" Hertz wanted me to take to rent their SUV. After one failed attempt at the desk and two phone calls I was able to get Hertz to agree to refund the money that was paid direct to them from the beginning. Although Hertz agreed the money would be refunded it has not been credited back to my account at the time I wrote this review.
8 May 2017
Longest dropoff ever
Cons: There was one customer in front of me, and I don't know how long she had been there when I arrived. I prefer to drop off the key and actually speak to a human being to ensure everything is all scared away. The clerk could clearly see I was holding a hertz key, but still I waited 10 minutes while she tried to track down a specialty vehicle for the other customer, and only after 10 minutes did I interrupt and asked "Excuse me, I'm just dropping off a car, here is the key, do you need anything else" She stated she needed the mileage on the car and that was it. It took less than 10 seconds. This could have been handled easily with a quick "Dropping off?" 10 minutes prior.
19 Jul 2017
Great counter customer service
Pros: I liked that someone didn't hover over me when I checked the car out and in. I like that they trusted me. I really like the fact that I didn't have to stress about filling up car. And really liked the fact that Hertz didn't try to make money off of gas. In fact they charged me less than what I could buy it for. That alone will make me use Hertz again.
Cons: It would be nice to have a map like the olden days, and a pen if asked to write down mileage
Cons: I couldn't rent the car because even though I had a visa logo on my debit card it wasn't acceptable. So I am out $90 for insurances on a car I didn't get to drive
20 Jul 2017
They went the extra mile
Pros: I made a mistake in my reservation and booked a rental from Burlington to Rochester, MN. I wanted to go to Rochester NY. Problem is Dollar doesn't have a location in Rochester NY. But, they found a minivan for my family of 6 and gave me a rental through Hertz (same company). The only problem was the Hertz rental quote was double the Dollar price. The great lady at the counter matched the Dollar price and we were on our way.
This was completely my mistake but they made the effort to get us where we needed to go and at no extra cost to us. I decided to buy the extra insurance from them just as a way to say thank you.
I will rent from them again.