Cons: The rental was done by Thrifty. They did not have the car that we reserved at the time we arrived. They gave us an upgrade, but wanted it back the next day. We were driving four hours East and the car could not be picked up. So we arranged to have it picked up at our next stop 2.5 hour away at the air port.
That morning I received a call and arranged that we could exchange the car between 5-6 pm at the house. We had to go out of our way to be back at the hotel at 5 we waited until 5:45 gave them a call and they said that they would send someone out, it would take 2.5 hours. We had dinner reservation at 6:30 so that didn't work They finally answer the phone, and said they were too busy to answer the phone.
The next day we gave up and drove the car back to the airport to return the car.
Phone Call = $50
Time lost from our vacation = 5 hours
Last time renting from Thrifty or Dollar
25 Dec 2015
Cons: Poor courtesy (no smile etc.)
Car was smaller than anticipated: we booked a car for 5 adults and I would say we received a car for 4 adults or 2 adults+3 children at best.
No GPS available for rent.
10 Jan 2016
Pros: no cars, horrible service
Cons: no cars, horrible service
25 Jan 2016
Alright until the return
Pros: Comfortable car
Cons: Despite having topped off the tank before returning the vehicle we were charged for an additional 13 liters of petrol. I'm not entirely sure how driving 190 KM in a Chevy Aveo we could have used 38 liters of gas...In the future I am avoiding this company.
1 Feb 2016
Good car, good price but terrible service
Pros: The car was new and worked well. And the price was very fair.
Cons: The service was terrible at the Cape Town office. When I arrived to pick up the car, there was a line going out the door from the rental office because they did not have any cars at that location. They told me to pay and wait, which I did. After 5 hours of waiting, they tried to give me a worse car than I had paid for. The only way to get the actual car for which I had paid was to come back the next morning, which I unhappily did.
9 Feb 2016
Cons: Kayak allowed me to reserve a car at 7am. However, when I arrived at the pick-up location, they said the car wouldn't be ready until 9 or 9:30. The agent was pretty rude and said my only options were to wait or take a cab to the airport and pick it up there.
18 Feb 2016
Cheap and good service
Pros: Best value car rental I've found in Cape Town, quick pick up and drop off, helpful staff, good car.
Cons: At arrival after a long wait, customer service was unhelpful and even denied my credit card covered insurance (I have a platinum card that includes coverage) I then showed my own insurance but they still said I had no option but to buy additional insurance, I've never heard this. Then was told the car wasn't ready and still had to wait. Upon returning the car customer service again was rude, slow and extremely picky charging for any small thing they could.
1 Dec 2016
Best way to see South Africa
Pros: We were upgraded from our basic rental into a small SUV for no extra charge, it was clean and in great shape and took us all around South Africa no problem. We had a USB plug in for our phones which was nice to listen to directions or our own music.
Cons: Nothing was wrong with the car or service, the only thing I could suggest is letting the renters know about the spare tire in case of emergencies.
3 May 2016
New Insurance 'scam' by Hertz SA
Pros: Good vehicle, clean and spacious
Cons: I have car rental insurance provided by my credit card provider, yet if you do not buy the Hertz insurance, they put a hold on your cc of 50% value for the car! Never heard of such a (crazy) thing... So even if they're the 'cheapest' provider online, once you get there you will have to pay a lot more. I wish I had known that so I could have gone elsewhere.
6 May 2016
Pros: Service + Product + Support
10 Aug 2016
Pros: Excellent service from the front desk staff, as always.
Cons: The car was not spotless inside. That is the minimum that one would expect from Hertz.
13 Oct 2016
Pros: Loved the car. Pick up and drop off were easy.
8 Dec 2016
Pros: Nothing. Total disgrace of a rental company
Cons: They steal users money. The price u book is not the price a collection
And when u are stuck as I was for transport they blackmail u
The petrol deposit on a chev 1200cc engine was r3000.00 ... disgusting company. ..that's petrol for two trucks
This is going viral on social and public media what a disgrace
U must never recommend
Pros: Picked up downtown and dropped off at airport
Cons: Had to go into my home e-mail to print off confirmation as they said LDW insurance was mandatory and they wanted proof i had a contract without taking the insurance.
No final paperwork was provided at the airport and I will have to check my credit card receipts to confirm the deposit was refunded.
13 Jan 2016
Bad pickup - everything else was good
Pros: The Value for money (for the car itself) was great.
Dropoff was also very fast
Cons: At the pickup time the car was not available. 5 other consumers also waiting for their cars. Our car arrived after 1,5 hours waiting.
Thats very poor!!!
14 Nov 2016
Pros: I like how well the car worked and it's ability to transport us to wine country.
Cons: They inspected the car and noticed something that had been there prior to our rental agreement. And we were forced to pay it.
25 Nov 2015
Pros: The car was as expected. Can't complain because it was so cheap!
Cons: Inconvenient drop off time. The office closes by 3pm on the weekends.
14 Jan 2016
Cons: I got an unknown charge on my credit card without any explanation.
Cons: Wait at car pick-up
Dinky car felt like a toy car on the highway
7 Nov 2016
Smooth, efficient, friendly operation
Pros: Completely organized - no hitch. Friendly, knowledgeable staff. Explained the various insurance options very clearly with no pressure to get more than I needed. Drop-off took about 30 seconds and I was on my way into the airport.
Cons: Long line at pickup.
15 Nov 2016
Pros: Cape Town airport location staff where I ended up returning the car due to circumstances below were very friendly, accommodating and understanding to my situation. However the original location was not even open during their stated hours.
Cons: The location chosen for return stated operating times but when I arrived during those hours they were closed and there was nobody there. I had to go to the nearest airport to return the car. The price charged is also almost double than the original amount stated at the booking with no explanation why or even a receipt. This is not acceptable.