Cons: Most inefficient pick up ever. One person working with 5 people in line, didn't have type of car from reservation, had to clean car for 15min before I could get it. The rental car pickup took longer then my flight from Atlanta.
20 Jan 2016
They stood me up!
Cons: I waited over 30 minutes for shuttle from the airport to the Thrifty location (Charleston, SC) - it never showed. I called to confirm that a shuttle does exist. I asked how frequently it runs - the lady said "regularly". I got an Uber instead. Five stars for the Uber - showed up in <3 minutes and cost less than Thrifty.
7 Apr 2016
Pros: Rental place easy to get to, car was ready right away, and service to and from the airport was very good
7 Apr 2016
Cons: it took an hour from point of getting to the office from the airport until leaving with the car at midnight - there was only one other person ahead of me - we sat there looking at each other for an hour wondering where the two employees were.
The woman at the counter went to get the car for the first person- didn't come back for 25 minutes - my daughter and I thought something may have happened to the person-just as we started to leave to go look - she miraculously appeared with "a car'.
When returning the car - it took me 45 minutes as they only had counter people and no one to check the cars in and we were told we had to wait until they got the people into their vehicles.
Finally they stuck me with an outrageous deposit which didn't fall off my credit card for 7 days after return.
7 Apr 2016
Cons: I was very unhappy with the car provided, the staff at the location and the lack of timeliness. I was told I was getting an upgrade yet the upgrade was not clean, had no power windows or locks and the steering was off. It needed an alignment. The driver from the airport was awesome but outside of that I was very dissatisfied.
28 Feb 2017
Pros: The price
Cons: No cruise control
20 Oct 2015
Cons: Thrifty tried to overcharge me. I told them that I wanted none of their options and they included one. I had to call and complain.
22 Oct 2015
Cons: The Nissan Sentra given to us at the rental office was FILTHY! My wife was reluctant to touch several areas of the passenger compartment, including the sun visor. Dirtiest car I've ever rented!
27 Oct 2015
Pros: Very comfortable vehicle...plenty of room..
12 Nov 2015
Cons: It was not readily apparent that there were 6-8 on-site car rental agencies and that this was offsite 20 minutes away. I cancelled the reservation when I realized this.
Pros: I messed up my reservation and they were so helpful, got me a car and a free upgrade. Thank you Jim!!!
23 Oct 2016
Hard to Find Rental Place
Pros: The Enterprise office is located in a auto body repair shop. There is a regular Enterprise rental office much closer on Savannah Highway.
Cons: The return location at Charleston Airport lost computer power and had a or lem getting my receipt.
25 Oct 2016
Pros: Beautiful van. Had plenty of passenger room and cargo room. Good on gas. Perfect for what we needed.
28 Feb 2017
The man at the desk was very accommodating.
Pros: I didn't know that I had to pick up my car at a different location than the airport. There was no shuttle service to the off site lot. He was extremely helpful and he found me a car at the airport location.
19 Oct 2016
Pros: Carson was a gem! Thank you!! With Hurricane Matthew having just rolled through, the entire reservation process seemed to be a challenge. There were no cars anywhere! Her professional demeanor and pleasant disposition remained "in tact" throughout. Bravo!!
Cons: I had to wait 35 minutes past my appointed pick up time to grab a car. Again, Hurricane Matthew had just rolled through so it was to be expected.
1 May 2016
Pros: Staff was very helpful and friendly.
10 May 2016
Canceled at last minute
Cons: Last minute trip. last minute res. As I was waiting on UBER to take me to the rental car location, I got a call saying they didn't have any cars. Not sure what happened. Ended up renting elsewhere and had a fine experience with another company that is in a more convenient location just my trip was delayed about 2 hours.
28 Nov 2016
What I expected
Pros: All good here. Friendly checkin.
Cons: Strange pricing on day ranges.
1 Jan 2017
Enterprise Rental Had No Cars To Fulfill Reservati
Cons: I didn't like taking the time weeks in advance to reserve a car and at the reservation time being told there were no cars available to rent and no idea of when there would be cars to rent. The service was abysmal at best. The manager had no preplanning capabilities and only offered excuses as to why my reservation could not be fulfilled. I will NEVER rent from this Enterprise location EVER again.
23 Feb 2017
Pick up scheduled after hours
Cons: Pickup time was scheduled after that office was closed. Called ahead to verify and discovered the office closed at noon. Seems like an easy error to head off.
Cons: I had rented that car Toyota.they give hyundai.
9 Aug 2016
Frustrated but at peace
Pros: The people at the Hertz rental office were really nice and helpful.
Cons: Kayak should specify that this rental location is NOT at the airport. We had to pay over $20 for a taxi to this Hertz location. There is a Hertz counter at the airport and we weren't able to utilize them. It was a little frustrating.
4 Oct 2016
Great experience friendly staff and clean cars
Pros: Staff was friendly and helpful
Car was new with no issues
Right at the airport. No buses or transfers
Cons: No issues
17 Oct 2016
Pros: The Hurricane hit I cancelled trip
30 Dec 2016
Cons: The car was clearly not cleaned when I received it, but I was in a hurry and did not have time to remedy this issue. It smelled like cigarette smoke, had ashes ok over the dashboard and even burn marks on the roof of the interior!
3 Jan 2017
Misleading location by Kayak/Rentalcars.com
Pros: The car provided by Hertz was good. It was ready, clean and a good value.
Cons: The pickup location that was advertised as "at the airport" was in fact 8 miles away. This cost us a $40 cab ride to the location which was almost half of the cost of the rental car. We were able to use Uber on the way back which was only $15, however the unexpected cost was more than half of the rental cost.
20 Jan 2017
Hertz, Scam Alert!
Pros: Hertz changed reservation to an off airport location without transportation from airport and then charged $50.00 for reservation cancellation! Total scam , never Hertz again!
Cons: Hertz changed reservation to an off airport location without transportation from airport and then charged $50.00 for reservation cancellation! Total scam , never Hertz again!
15 Mar 2017
Pros: Friendly staff at facility.
Cons: Location of facility in relation to airport. $9.99 a gallon if vehicle not brought back full. No cruise control.
20 Mar 2017
Car in poor condition, bad customer service experi
Cons: (1) Computer problems extended my time onsite
(2) Car smelled like cigarettes
(3) External scratches/dings everywhere - is there a point to writing up every single scratch when the car has so many that I can't count them all?
(4) back tires had low pressure and the Hertz employee knew - tire pressure sensor was going off the entire time I had the car
7 Nov 2015
Pros: Hertz's customer service over the phone was very accommodating. I was able to switch dates and location with ease and no extra cost or the change. I drove the vehicle for 430 some miles (7 hours) and only needed to fill the gas tank on return.
Cons: The vehicle tended to bear to the right a bit when driving, but I think a quick check to the vehicle would fix it. It also had 33,000 miles on it. Nothing to do with Hertz, but when you book with Kayak, they should include insurance options, so you are not too surprised when you pick up the car.
Cons: Unclear as to where I was supposed to wait for pick up at the airport. I waited in the wrong spot and had to run after the van to be picked up.
12 Sep 2016
charleston alamo closes at 2pm
Cons: The Charleston Alamo closes at 2pm but this was not indicated anywhere on the reservation, so I wasn't able to get my car. It never occurred to me to check the hours of a business on a weekday afternoon.
19 Sep 2016
Quick and easy!
Pros: First place I've ever rented from where it didn't take me 15+ minutes to get a car. Very quick process to get the car and it was so much more affordable than everywhere else. Car was clean and ready to go. No wating.
11 Oct 2016
Pros: Reasonable rate for one way rental
Cons: Inside of windshield needed to be cleaned and took a while to get checked in. The reservation was cancelled or lost but quoted rate was honored.
25 Nov 2016
Pros: Received a hybrid Ford Fision virtually brand new. Very clean and fuel efficient for my trip to PA from SC. Customer service was great, very friendly employees. The price for the rental was unbeatable.
27 Dec 2016
Pros: Liked the ease of pick up and price. The car was in good shape and very good on gas.
Cons: The cars all smelled too strongly of cleaning fluid. I wiped mine down and was able to open the windows while driving for several days, but perhaps, this rental place could use something less powerful.
3 Jan 2017
Pros: Very fast service and I received an upgrade when my original car size was not available.
7 Jan 2017
Pros: They got me into the shuttle to the agent and then told me they had no cars for me. Sent me to Enterprise
15 Jan 2017
Pros: Employee was wonderful and helpful, car was clean and ready to go in a very short time!
Cons: Got there and the line up was out the door, vehicle we wanted was not available. Was offered other vehicle alternative, not what we wanted, cancelled order.
8 Nov 2015
Never got to get the car
Cons: That I could not get the car cause my car not link to a bank account burnished over 4000 on that card
23 Nov 2015
Plan on waiting
Cons: I waited 45 minutes to get picked up from the airport to go to the station. I called after 30 minutes and it still took an additional 15 minutes after that and it was only 1 mile away. They also initially tried to charge me more than my quote online. Car was fine but very little organization to the entire place.
29 Nov 2015
Cons: Hidden fees that I was not aware of at check-out. Ended up being way too much for only three days
10 Mar 2016
Pros: No cancellation fee.
Cons: 1) Took over an hour to pick up the car. Understaffed and it seems changing policies takes a long time to explain to every single customer.
2) Didn't get the vehicle (compact car) I reserved. Tried to give me an F-150, which leads me to...
3) Made me pay $43 extra, with discounts, to get what I reserved. Was informed that me taking that car meant someone later wasn't going to get what they reserved either. Manage your inventory more wisely. Don't end up with a boatload of giant trucks to rent visitors. Get real!
4) Interior of car was dirty and a very dirty windshield to the point it was difficult to see out of. Little care taken in this department.
4) Came to drop it off and no place to park, or even drive, in the lot. After trying to maneuver into tight spots to temporarily park, I had a staff person drive it so I wasn't the one charged with damage.
Pay the extra $10 and get a rental from the airport vendors or more reputable vendor in general. Not worth the fine print, the hassle, or the money.
23 Mar 2016
Worst experience in years.
Pros: Car was fine. Shuttle driver helpful.
Cons: Hidden charges, outrageous extra charge for wife to drive ($11 a day!). Slow, inefficient counter service, materials (including map that I had to argue for) did not show either address or return information to rental site (old address was actually blacked out.) Car delivered had 1/2 tank gas, but paperwork said full.
5 Apr 2016
Pros: The price.
Cons: There is only one person to work the phones and the line. I was told 2 times they would call me back because they had people in line when my car was broken down. Took over 2 hours to finally speak to someone. I will not be back.
5 Apr 2016
Pros: car was fine.
Cons: The business had no concern for me as the customer. Poor, fake attitudes. Stood in line for 30 minutes. Didn't disclose the deposit and insurance requirement until I was there to pick up car and pay for it. At that point, my weekend got cut short because all of my money was tied up in the deposit hold on my account. I will never rent from this company again.
12 Apr 2016
Pros: The lone employee was very professional and courteous and made sure I received a car in the class for which I had reserved.
Cons: There was a long wait at the counter during pick-up as only 1 employee was present. We were told the other employee(s) was on break.
Cons: I did not like that i had to sit and wait for 30 minutes after the time I booked the car to be picked up. I missed a work meeting and it really messed up my day, as I had it very well planned out. I expected better from Budget. They the inside of the car was not very well cleaned but I had no time to make an issue about as I was already late.
I wish I could get compensated in some way as I do rent cars for work throughout the year and was expecting something a little smoother in terms of a nice, clean vehicle that was there at the time of pick up that i requested.
23 Aug 2016
Budget on Meeting Street -- easy
Pros: They are very easy to deal with
8 Oct 2016
Pros: Friendly service
Cons: Up selling pressure
17 Nov 2016
Pros: Easy process.
Cons: This survey. Hard to use!!
24 Dec 2016
Best place to rent
Pros: No hassle great price
8 Mar 2017
Pros: Promptness of service, quality of vehicle, ease of pickup.
Cons: Low tire pressure warning lights were on from the start. I came back to have them addressed. The pressure was checked but the warning lights stayed on. I was told that that often happens until the tires heat up. Sure enough, the lights did go off in a while, but came on again and stayed on during other drives. It turns out one tire had dropped from 35 psi to 20. I re-inflated it but didn't feel safe driving the car, so I swapped it for another at the Atlanta airport rental car center.
Also the car did have some dirt/stains on the seats and rear doors that i discovered and wiped off myself.
13 Oct 2015
Pros: The staff was helpful and friendly, and I was able to modify my reservation to match my schedule changes.
Cons: The car smelled like stale smoke and I found $100 for a one-day rental to be excessively expensive.
9 Jul 2016
Quick and easy.
Pros: Drop off took probably a total of 1 minute after parking the car. I would do this again
7 Oct 2016
Cons: No one showed up to work that day apparently. Waited for 2.5hrs and no one ever showed up. Called help line and they didn't help or do anything about it. Had to go to Enterprise instead.
Pros: the whole process was easy and the associate I worked with were very kind. This was a one way rental and I really appreciated not being charged an exorbitant fee for dropping the car at a different location.
Cons: The car only had half a tank of gas when I picked it up.
2 Aug 2016
the car was not at the charleston airport - I had
Pros: The rep at the Sears was very nice and the car was fine. I did not like the fact Kayak booked a car at what appears to be charleston airport and when you land , it is 20 min away
Cons: The car rented was NOT at the charleston airport when I landed. It was at a mall inside a Sears garage shop. I had to take a taxi to get there, It was awful, I asked for a manager at the airport and it took too long and they could not locate a manager in the end. I was NOT happy with Kayak