Cons: The upsell was not tactful at all. When the employee pressured me to buy the optional insurance, I kept asking "how much is the insurance" and she would only tell me the total (not the additional cost I was incurring). I asked repeatedly and she either didn't comprehend the question or chose to ignore it. Then she told me I could elect to return the tank empty and Hertsz would just charge me for whatever it cost to refuel. But in fact I was charged for a full tank of gas right then and there. I could have saved myself at least $10 by just refueling myself before I returned. Lame.
14 Mar 2017
Cons: I had to call a taxi to get to Hertz rental. When i got there they wouldnt accept my Visa Debit Card because it was not from a local bank. I had wish kayak would had told me before i spent money on taxi. Also they had debited 68.00 for traveler's insurance when i initially booked online . Therefore i wil need credit of 68.00 put back on my card. Would not recommend kayak until they are on the same page of these rental companies.
7 Mar 2017
Bad customer service in this specific dealership.
Pros: Good vehicle.
Cons: Bad customer service. I am a regular Hertz renter, but this dealership is bad. I had to wait for 35 mins to pickup my car. There was only one person ahead of me. There were multiple calls that were prioritized over customers standing in the front.
I returned the key in drop box on Sunday, no one noticed this in Hertz and i was charged 426 per day after that. I had to call them and explain this to get it sorted and get money back.
6 Feb 2017
Pros: pleasant service. quick check in and check out.
12 Nov 2015
Pros: the gas mileage. the cleanlinest
Cons: the charges to drop in another city. no cruise control. bad windshield wipers blades.
8 May 2016
Pros: Great customer service representatives, car availability and ability to drop off at another location
Cons: Car had smoke odor, which gave me a serious headache....had to drive with windows down in order to alleviate some of the smell during my trip.
12 Oct 2016
Won't be using Hertz again
Pros: New car
Cons: The rental counter was empty when I arrived to pick up my car. The agent showed up 10 minutes uses late, spent another 10 minutes behind closed doors and when she finally came out to the counter, didn't even acknowledge me until she had spent another 10 minutes uses going through keys and paperwork. I was supposed to get my rental at 6, the agent didn't begin helping me until 6:30, I was the only person at the counter and has to wait 30 minutes to be helped because the agent was so late. Every time I tried calling customer service no one could help me they just kept telling me they would send the manager and email asking them to call me. Very poorly run location I was at.
15 Oct 2016
Pros: Easy pick up and drop off; free upgrade; comfortable ride; clean and ready to go
16 Oct 2016
Pros: The price was very good.
Cons: It was unsettling to get in a vehicle with a lot of scratches on the body and no inspection done. At drop-off, there was no one there to speak with, just had to drop the key and hope everything was OK. The vehicle was OK - nothing special, Still have not received the final invoice/bill yet and hope they did not add anything on.
1 Nov 2016
Cons: They were not open when I arrived during business hours to pick up the car with my baby.
I had to go back the next day to pick up the car. I was "upgraded" to a Nissan rouge ( not an upgrade ) that smelled like cigarettes.
Not the best experience.
Cons: Prices change at their discretion and there is no complaints department. Had to seek the Better Business Bureau for assistance.
24 Feb 2016
Pros: After hours drop off.
Cons: Only 3 other people renting cars in the whole car rental area and all 3 were in front of me and there was only 1 counter person
16 Apr 2016
Pros: The car was top notch
23 Aug 2016
Pros: Very clean car.
Cons: Car had flat tire as soon as we left the airport. We had to put air in it to get it back to airport. Took it back and was told to go fill car up and he would exchange it and cost us $ 5.00 for going 5 miles . Had to drive this vehicle on an almost flat tire to get gas! Didn't get an economy car like we wanted. The other car was a 4x4 that got 20 miles per gallon. He said that was all he had available.A very aggravating experience for us. Shouldn't rent to you if they don't have the car you want available.
9 Oct 2016
Pros: The excellent pricing and great customer service.
Cons: I had to go to an Airport to pick up the car but that was really more of an inconvenience than a sticking point.
24 Oct 2016
Not using this company again!
Pros: The Van was nice
Cons: Pickup was awful..had a car reserved,but when I got to the airport it wasn't available so I was stranded in the airport for 3 1/2 hours! Unacceptable!!
29 Oct 2016
Cons: Took 40minutes to get my car no one was in front of me the vehicle was not ready
6 Dec 2016
Cons: The Lady at the pickup was a snob. And the car itself was not clean.
14 Feb 2017
Nice,Clean,New and affordable....
Pros: The Dodge Charger
24 Feb 2017
Cons: HORRIBLE!!!!! I had reserved the car and when I got there they told us they didn't have any cars. It was lame.
Cons: Check-in was slow. Long line. Only one agent. And no cars were available even though I was at my booked time. I had to wait for a car for 30 minutes after waiting 30 minutes in the line.
4 Feb 2017
Cons: No clear directions or location for drop off
2 Mar 2017
Cons: Was absolutely not made aware that there would be an additional $95 charge to drop the car off at another airport. The rental rate was higher when I changed the rental to include 2 airports so I assumed that was due to a fee for dropping off at another airport however when I arrived at the drop off they charged me an additional $95. Seems like they are scamming people. I would not use them again.
9 Mar 2017
Pay attention and ask questions
Pros: I was happy that the car had XM radio. The car ran well and we had no complaints with it, other than a few minor cleanliness issues.
Cons: My car was not ready at the pickup time, and after a 20 minutes wait I was offered a free upgrade. I was not presented with a total cost, and when I asked what it was, it was $50 more than I was expecting. It turns out that Roadside Assistance was added without my consent. It was removed, but had I not asked for the total charge, I would have signed electronically and been obligated for it.
Pros: This particular site was outstanding in providing great and courteous service. They were prompt in delivering the car and were able to satisfy all my needs very well.
2 Sep 2016
Good price, but difficult experience
Pros: The staff was very helpful in the Columbia pick-up location. The car we ended up with was comfortable and ran well. When we encountered problems with the pickup (see other section) the staff was happy to assist me in finding a suitable replacement vehicle.
Cons: We ran into some difficulties with the pick-up in Columbia. Initially, the gentleman helping me didn't think he had a car in the category I had reserved. He did offer me an upgrade to a pickup, but, as I was driving down the entire East Coast, I didn't want to chance luggage in a pickup. He eventually found a car in my category. When he opened the door, the smell of strawberry air freshener was overwhelming. By the time I got home with the car, I could tell why - there was a definite smell of smoke in the car. I called to get a new car, as I was going to have it for a month and wasn't prepared to drive a car that smelled so strongly. They asked me to drive back in with the car and choose one off their lot. I was offered a smaller car, but my luggage wouldn't fit. He then offered me a car that they were still detailing. We did take that one, but it ended up having had cola or some sticky substance sprayed over much of the interior... Hence my rating on cleanliness.
13 Mar 2017
fix the site:
Pros: I got a great rental at Hertz!
Cons: I attempted to book online 2 times (on the Enterprise Site), I got all the way to payment and whack, disconnected. I follow-up with a call, disconnected! I guess you no longer need/want my business.