Cons: The bumper was messed up, the car wasn't clean when I got to it, and it didn't have cruise control!
27 Oct 2015
2nd time getting dropped off at airport to pickup
Pros: I will not use Payless again
Cons: Payless is the only carrier at airport with NO SIGNS DIRECTING WHERE TO FIND THEIR COUNTER. Other custimers Arrington from flights and being told NO CARS.
13 Nov 2015
No one there.
Cons: Never got my car - no one at the desk after a certain time I guess. Went with National instead - very satisfied.
29 Nov 2015
Cons: Took over an hour to receive the car seat. Car ended up having a bent axel because rear tire had extreme uneven wear. Customer service is pretty much nonexistent. They tell you to call the place where you rented it from, but they never picked up(over 2hours) and the mailbox was full. Had to switch out cars and it was a really big pain. I was in another city but to even get it approved was extremely hard. Bad experience. The deposit is as much as your rental cost, which is crazy as most places just charge $50 for deposit then bill you at the end. They set a pending charge of double my rental cost.
30 Nov 2015
Got tot he airport and they wanted me to wait 2 ho
Pros: Nothing. Will never use again.
Cons: Had a reservation but when I get there they said that they were out of cars and I would have to wait 2 hours as the girl behind the counter just laughed as she said it. I went somewhere else and will never use them again.
2 Dec 2015
Pros: The car was clean as expected
9 Feb 2016
Cons: That was the worse experience I have ever had. We waited in line for 45 minutes with one person ahead of us. We were told the system was down and the "one" girl that was working was new and she couldn't get anyone to help. So we went to Thrifty car rental and they were very accommodating and nice. So I will never use Payless again!!!!
24 Feb 2016
Cons: There was only person at the check-out counter. When I returned the car, the system was down and I never received a final receipt. Now I am trying to find out why my credit card was charged $144 more than it should have been and I'm getting nowhere. No one even answers the number given for the local office. The whole experience was disastrous!
17 Apr 2016
Horrible 1st time experience
Cons: The rental agent at the counter in Atlanta was rude and only cared about regurgitating the policy and could care less that I'd had a traumatic experience. I was on a business trip and had a blow out, and when I went to exchange the car to make it back home to the Memphis area, I had the worst customer experience in my 41 years of life at the Payless counter by the supervisor Lisa. She wouldn't even give me her last name! I will NEVER use this company again nor will I be using AVIS either because they are the parent company. I went to Alamo after this ordeal and they got me on the road again in minutes.
Pros: Went out of their way to get a car that would fit a wheel chair for me!!!! The whole staff are great!!!!!
11 Sep 2016
Car wasn't ready, didn't get what we reserved
Pros: Location was convenient and a nice office. The staff were very polite, however they were not immediately helpful when our car was not ready.
Cons: The car we reserved was not available due to the fact that it was Labor Day weekend and the volume of rentals. The Enterprise staff assured us that 1 or 2 people who were returning a compact car at the same time of our rental would be arriving, but those renters didn't arrive on time so we were waiting around until Enterprise made a judgment call to give us an upgrade to an SUV. This seems like a solid solution but the SUV smelled terrible of smoke so we immediately had to take it to CVS for Febreeze and leave the windows open for a day or two to try and clean the car.
12 Nov 2016
Cons: I was not aware I needed my insurance card. It was not required at other car rentals. It took time to contact my insurance company to get the information. The biggest issue was the car was not cleaned. There were food crumbs all over the dash and console, windows dirty, etc. THE SMOKE SMELL WAS TERRIBLE.When I brought it back 5 days later it still stank.
16 Nov 2016
cost not clearly stated
Cons: you price said $150 and I was charged almost double. The car's key did not work and they wanted to charge me to change cars, The windows were filthy. Won't be using Kayak
17 Sep 2016
Pros: Car drive very smooth
Nice young man called us to confirm and did nice check in
Cons: Rear view mirror kept falling off-good for laughs but not safety
Car not super ckean
Big blind spot
19 Oct 2016
Cons: Did not like the Chevy Cruz. Thought we were getting a Toyota Corola
7 Dec 2016
very smooth service - thank you
Pros: courteous and efficient service
7 Dec 2016
Pros: My reservation was for 6pm. I called and made them aware I was on my way due to my ride arriving late , guy says well take care of you when you arrive. got there at about 6:10 and the door was locked. The person at the counter just stood there not even acknowledging I was at the door so I never got the rental.
Cons: That I was ignored this was a very important trip concerning my future and I missed it.
27 Sep 2016
Pros: your people were very helpful and courteous.
Cons: my charge was more than what was quoted online. i'll be calling enterprise to fix this.
8 Nov 2015
Cons: Connection to Car's Bluetooth did not work no matter how often I tried.
Pros: Every thing was amazing except the price I felt it was a bit pricey.
Cons: Just the price
12 Oct 2015
Quick, easy and on my way
Pros: Quick, good value and no delays. Staff behind counter didn't hold me up trying to sell me on everything from insurance coverage to upgrades to gas plans. I told them up front what I wanted and nothing more and she processed me without making me go through the Q&A. Return of vehicle was a non-event as well. Thanks!
Cons: nothing comes to mind.
28 Nov 2015
Pros: good and friendly
30 Nov 2015
Pros: Pick your own car
Cons: Late charge by the hour rather than by 15 min increments
1 Jan 2016
Pros: The car was clean and the drop off was pretty simple.
Cons: Pickup was a hassle and took much longer than it should have. After flying all day, we just wanted to quickly get our car and get to our family, but the pickup agent made sure none of that was easy. The guy was trying to nickel and dime us with every feature and upgrade, and when he gave us prices he never mentioned that any of the prices he was giving us were per day. He'd say stuff like "it's only $4.99 for tire coverage." I just felt like he was being purposefully vague to mislead us. He also wouldn't let my fiancé pay with her card without us adding her as a driver since the car was under my name. All in all my experience with the pickup ruined my overall experience. I won't rent from Alamo again.
15 Feb 2016
Cons: The staff were very rude and unhelpful at the Memphis airport. They said we could not pay except with a major bank card which I had. However, they would not accept it because they said they could not run a debit as a credit card. Luckily, I had another credit card on me, but then they insisted on breaking the rental down into two separate transactions as we were renting Saturday-Monday but returning the car in New Orleans. They said we could return on Monday and renew the rental for one day, returning to New Orleans Alamo by 7PM Monday night. However, when we returned on Monday, they refused to do so as we were considered a "walk-up" despite having a rental already. The staff made us leave, get on the internet, and make an additional reservation before they would fulfill our order. We also had to change cars for no apparent reason. Nothing was explained to us and the staff members were rude and unhelpful overall.
29 Apr 2016
Be more detailed
Pros: Nothing but the staff was very helpful and friendly
Cons: You didn't include that we would need a credit card!!
8 May 2016
Cons: That there was no one at the check in counter when I got there. I waited for 15 minutes before I saw anyone behind the counter.
15 Jun 2016
Great Customer Service
Pros: I really enjoyed my experience with Alamo. We had a small hiccup in the beginning but it was quickly fixed. Overall it was a very pleasant experience!
7 Jul 2016
No Cars Available During Pickup - Long Wait
Pros: Very nice clean, comfortable car. Price was reasonable.
Cons: Long line for car pickup, only one agent working. Received key and was told to go outside to pick up the car, there were no cars outside. Waited almost an hour for a car. Both of these delayed our trip considerably.
Cons: Slow pick up and really slow drop off. Understaffed
25 Oct 2015
Cons: Horrible customer service. I will never use budget again.
27 Oct 2015
wish I could review this company's care but they r
Cons: I don;t like making a reservation and then showing up to the kiosk and they have rented my reserved car out and then I am stuck looking for a new rental for a higher rate
16 Dec 2015
When I arrived in Memphis, they had no car for me.
Pros: Nothing. total Disaster because they did no a car
Cons: they did not have a car. It was late a night, after a long day and a couple of long flights. HORRIBLE
4 Jan 2016
Cons: Don't like Chrysler autos.
14 Feb 2016
Rental was ok, didn't have the truck I reserved, p
Pros: No problems with the rental
Cons: I should have gotten an upgrade but it never offered
30 Mar 2016
Used kayak to reserve a Thrifty car and, again, it ended up in the Thrifty system for the wrong day. 4th time that has happened.. That's a kayak.com issue
Thrifty wanted 500 more dollars to do a walk up rental.
Got on the kayak app, made a reservation with budget (the due was correct thisbtime) while standing outside their door.
When I walked up to the desk, they said I would have to wait an hour for the system to update. Really????
Asked if they would match the price on my confirmation email as a walk up. They said no.
Walked to the avis counter 4 feet away and asked if they would price match the price on my email and 15 mins later I was driving out of the gate.
Thrifty and budget, you have some stupid customer service agents. You let 450 dollars walk right out the front door. Dumb dumb dumb business.
4 Apr 2016
Pros: Could not have gone faster or been easier. Everyone was super nice and efficient.
25 Aug 2016
Reservation NOT Met!
Cons: I reserved a convertible several days in advance for a very special occasion and Budget didn't have one available upon my arrival. I had to rent from another agency at the last minute for twice the price. I'll never book with budget again.
4 Dec 2016
Save yourself a headache - Do not rent from budget
Cons: They gave away my reservation and couldn't find a replacement until and hour later and when they finally did they wouldn't take any form of payment except credit card and turned us away after wasting all our time. The customer service representative at the front desk was rude and ignored us half the time we were there.
Pros: Customer service did provide a car quicker than they had originally said one would be available.
Cons: Went to the counter to ask about cars. I was told they didn't have any cars available. I went online and reserved a car and it said available. Went back to the counter and was told it would be at least another hour before any would be available. Systems should do a better job of communicating.
29 Oct 2015
Pros: ease of checking in
28 Dec 2015
Pros: gave me a car with a bad tire even after I told them the tire pressure light was on.. ended up with a blow out.
Cons: gave me a car with a bad tire even after I told them the tire pressure light was on.. ended up with a blow out.
30 Dec 2015
Pros: Friendly service people. Great vehicle and decent rates.
7 Jan 2016
Pros: On airport location
Cons: Avis did not want to honor my wizard frequent rental number and gave me the smallest car possible. Can't believe I fit in my luggage in
18 Apr 2016
Pros: Very courteous service. Nice clean, new car.
1 Jun 2016
Pros: The people I dealt with were all very friendly and helpful.
Cons: I had to make sure the gas was full when I returned the car but the gas was 1/8 a tank down when I got the car.
The air conditioner had a few problems, it took a few minutes to kick in to cool air.
22 Jun 2016
Cons: The car was dirty, when I went to notify someone there was no one left at the desk.
3 Oct 2016
Pros: Stayed open later than others
18 Oct 2015
KAYAK and AVIS drop the ball.
Cons: We reserved a mini van around 10 days prior to pickup. We received a phone call the day before asking if we had to have a mini van, if we would want a Ford Explorer instead. I said "no", we needed a minivan. We arrived at 8:30 the next morning, to start our family vacation by renting the minivan, and there was no minivan. The Avis employee said that there had been a glitch on KAYAK and on AVIS website that quoted a lower price on the minivans, therefore causing them all to be rented. There was no minivan there, even though they called me the night before asking me if I wanted something different, and I told them no. They again asked if I wanted an Explorer, and I told them "no" again. They didn't even have an Explorer on site to rent. After waiting for 20 minutes, nothing happened. No minivan, no Explorer, nothing. I called ENTERPRISE and reserved an minivan over the phone, which was DOUBLE the rate that KAYAK/AVIS quoted me, but it was available immediately. I still have received no explanation from KAYAK or AVIS. Probably wont use either of these companies again.
Pros: I read some reviews that made me nervous I was going to have a hard time, but it ended up being a good choice for me. I picked up my car in Memphis, and returned it after driving to Nashville. In both places, I found friendly staff, short lines, enough cars to choose from, car was in great condition and very clean, and a super easy return process. And all for a really great price.
Cons: nothing - my experience went very smoothly.
27 Oct 2015
Charged the wrong amount
Cons: I was quoted $21.70 per day with a total of $70.70. I was charged $33.39 per day with a total of $107.59. I picked up exactly as scheduled and dropped of 30 minutes early. Dollar said that they cannot change their rate that I need to go thru Kayak. What do I need to do to get my refund? My confirmation number is K0774942.
29 Oct 2015
reservation not honored
Cons: After standing in line for almost 30 minutes, the desk agent didn't even try to pull up my information. I told her my name and said I made a reservation through kayak and she sent me away staying there were no cars. She refused to even type in my name to find out if I had a car reserved. I Ended up taking a taxi to my hotel.
3 Nov 2015
Pros: I like the car. And the employee are real nice.
8 Nov 2015
Fast service, clean car, smooth ride
Pros: I appreciate the speed in which the transaction occurred as well as cleanliness of the car.
Cons: The car came with only one key and no key fob. Also, it would be nice to have received a map of the area prior to departure from the airport.
15 Dec 2015
Pros: Pick up was good
Cons: Drop off was a hassel
4 Jan 2016
Pros: Everything was good from the staff to the vehicle
6 Oct 2016
Pros: Dollar Rental's customer service was courteous, efficient, and helpful to an out of town customer. Car was clean and well maintained. Excellent value. Would use them again.
14 Nov 2016
Pros: pick up at the airport, choose your car...
28 Nov 2016
Pros: Nothing besides the fact that the associate at the desk was really nice and polite.
Cons: I did not like the fact that there were no available cars even after making a reservation a week prior to pick up. I also did not like the fact that they required me to have a credit check done.
Cons: Terribly slow service and long line at pickup. Poor signage and instructions at drop off (dropped off on holiday). I was told that a receipt for fuel purchase was necessary for drop off, but since I bought fuel at a pay-at-pump station that was closed on the holiday, I did not get a receipt for fuel purchase. I hope I do not get charged for fuel. Will no longer rent from Hertz.
5 Jan 2016
I am looking forward to doing business with you gu
Pros: The awesome deal I got with Kayak .
Cons: That I didn't do this sooner you guys are awesome
9 Jul 2016
Pros: Quick service & friendly
22 Jul 2016
Car was dirty
Cons: Stained seats and sticky stuff on steering column.
10 Oct 2016
Great Rental, a few notes.
Pros: Good Service, the only thing that was a headache was that the option for pickup times was not available on Kayak, neither was the option for me to put down a "driver's name" so I had to pick it up myself. Also, I had to add insurance when I arrived so it ended up being just as much as not going through a "promotional service" overall it was great but I'd like to be able to add insurance and specify pickup times within Kayak's platform so I wouldn't have to call Hertz.
Cons: Good Service, the only thing that was a headache was that the option for pickup times was not available on Kayak, neither was the option for me to put down a "driver's name" so I had to pick it up myself. Also, I had to add insurance when I arrived so it ended up being just as much as not going through a "promotional service" overall it was great but I'd like to be able to add insurance and specify pickup times within Kayak's platform so I wouldn't have to call Hertz.
29 Nov 2016
Pros: Rented a Nissan Versa, it was easy to drive and park and very new and clean. I declined the insurance despite the clerk trying to make it look like I have to choose one of their three options. Most any credit card provides collision insurance which covers your deductible on your personal auto policy. I dislike the fear tactic used to sell extra insurance to people who a stressed while traveling. Cost of the rental came to $138 for two full days, ended up returning five hours early.
Cons: I didn't want to but the full tank but they charged me for it anyway. I only used half. Pay per gallon for them to refuel is $9 per gallon! Fuel is only $2 per gallon in Memphis. I did not want to have to refuel right before returning due to time constraints. There is a huge premium for renting at the airport.
22 Jan 2016
Cons: My reservation was for a Hertz location off airport location that I could not get to unless I took a Taxi. This was not communicated to me when I booked on Kayak. I had to pay Avis $135.00 for a car. This is Bullshit.
25 Mar 2016
Memphis Sonic Drive
Pros: From the moment I walked in, I was met by a smile and a friendly greeting. Very easy and hassle free experience and got a 2016, not a bad thing at all!
2 Oct 2016
Excellent Hertz experience
Pros: Value: Had the best value for the 10 days I needed it. I arrived about an hour early to pick the car up. It was not cleaned, but I took it anyway to get on the road early. Car performed well during the trip and was an easy drop-off experience.
I think the value I gained was because this rental was associated with a collision repair shop. Hertz is generally more expensive if you go to one of their agencies.