Pros: Great service. Efficient pick up and drop off.
29 Nov 2016
Pros: thrifty never more !!!
6 Dec 2016
Very slow service and damaged cars
Cons: Took 2 hours to get the car. that office needs more people but employees need to be more direct and assertive.
Car was dirty inside and out and made very weird noises .
It was also very damaged, we spent 30 min detailing all the previous bumps and issues before I took the car
4 Jan 2017
Kayak drops the ball
Cons: Arriving at the rental place, they had not received the booking from Kayak. It took a very long time, but the car company did set us up with a car. Not one that we had booked, but a lesser model and still charged us the quoted price. This car was not the greatest for what we needed it for but we made it work. Not sure if I'll book through Kayak again.
Pros: AVIS Montevideo was exceptional. The checkout was fast, courteous, and professional. There was some confusion regarding the location, which wasn't at the port as listed but at another location in Montevideo. They quickly reimbursed my cab from the port to the new location. Secondly, we had an issue with the rental car in Punta del Este and the AVIS location there also had a great customer service. We had a new car and were back on the road within minutes. Overall a great experience.