Cons: Waiting for a car that was reserved but not ready. When ready it had some damage that had to be noted in the inspection sheet. Inspection sheet did not get copied well on my copy.
23 Nov 2015
Great for the price.
Pros: Once I had the car it ran fine and the trip was innexpensive.
Cons: It did take me a while to wait in line at the airport and the cars dashboard was not very clean. When I arrived at mdestination the clerk was not very friendly, however I didn't have to talk to her much so that was fine.
30 Jan 2016
Car was clean and in good maintena.
Pros: The car was clean and drove well.
Cons: Focus tranny is quirky in low gears.
7 Mar 2016
Cons: I picked up my reservation early and told the attendant that I would still return it within 24 hours from the time of pick up. She acknowledged she understood and made adjustments to the reservation. When I returned the car they charged me for the additional hours from the original reservation time even though I returned it within 24 hours.
12 Apr 2016
Pros: They offered me an upgrade that they thought I would like.
Cons: It was way more money than I planned on spending, but I took it anyway.
16 Apr 2016
Cons: Failed to meet expectations and do as they say
6 Jul 2016
Pros: Friendly and helpful!
Cons: Couldn't drop it at a closer location.
6 Jul 2016
Drop off only
Pros: There were no issues with returning the car to the Pensacola Airport.
Cons: In all rentals I've done in the past, there has been no charge for spouse to be included as a driver. Clerk was not friendly, and was not helpful -- seemed to just want to finish the transaction.
19 Oct 2016
Pros: I liked the vehicle we rented. It was comfortable, rode well and was good on gas.
29 Nov 2015
Pros: Although a Dodge Caravan was reserved, I was given a Toyota Sienna...boy, was I lucky. The Sienna performed great.
The agents were friendly, knowledgeable and efficient.
Cons: I have no complaints.
22 Feb 2016
Cons: The car I asked for and reserved was a full size car and when I got there they told me all they had was a spark.. U could of told me you didn't have a full size car
5 Apr 2016
Cons: I made a reservation through KAYAK for a car rental, and when I arrived in Pensacola, I had to take a cab to an offsite Hertz location (15 dollars) and the counter girl told me I had to bring it there the next morning before they opened and get a taxicab back to the airport to catch my 7:15 am flight. Then I got got charged $42.50 which was more that my reservation amount. This was NOT a good experience.
13 May 2016
POOR Customer Service for Pick-up
Pros: The car was fairly new and for a long one-way trip it was nice to have no concern about breaking down. Gas mileage was great! Agent at drop off was very busy but kind and flexible.
Cons: Scheduled pick-up was 6:00 but office closed at 6. Arrived 3 minutes late to find the attendant leaving and less than helpful. Learned the next morning that the reservation was automatically cancelled due to not being picked up. New reservation was placed but cost an ADDITIONAL $40 (including a discount) and a hassle to get the car.
4 Jul 2016
Waste of time and gas
Pros: Someone was there to tell me they didn't have car.
Cons: NO CAR for second time in a row! Get it together!
3 Oct 2016
Verify the location of Hertz
Pros: Car was in good condition
Cons: Hertz was located 5 miles from the airport and NO shuttle was provided.
6 Jul 2016
Pros: The website used to reserve carrental.com had some issues that cause confusion when arriving at customer service counter but the customer service rep was so understanding and went above and beyond to resolved the discrepancy when i went outside to retrieve the rental it was a smoke scent any it and they did not hesitate to switch the car out which made me feel really impress about the overall service
Cons: Customer service rep helping another customer next to me being very short and rude with her customer which rubbed me wrong and made me feel horrible about the service she was receiving
Cons: Smelled like an ash tray
I was not warned when renting from Kayak that there would be a relocation fee because I was going one way and the overall rental cost me 250.00 instead of the $65.00 I was quoted on Kayak, but I had no other choice. I am in the military and had to meet up with my unit ASAP.
3 Jun 2016
Pros: From the pick up to the drop off was very great and the car was very comfortable and good in gas
27 Jun 2016
Pros: I was able to drop the vehicle off at the airport, but didn't realize it was to be dropped off at Avis, as I was looking for the Payless sign
20 Jul 2016
Cons: I had to wait 30-45 minutes before the car was ready for pickup.
Cons: I canceled after reading many negative reviews about their terrible customer service and went with a different company.
20 Jan 2016
Pros: The vehicle was comfy and fairly easy to navigate for pickup.
Cons: The customer service desk while checking in was not as customer friendly I would have liked. The questioning was a little invasive for a 4 day car rental. I'm sure it's procedure but the approach could use some grooming.
11 Jul 2016
Cons: The ability to drop it off at a different location than what I picked it up Pat with no charge extra
19 Oct 2016
Pros: Not applicable.
Cons: I reserved my car through Kayak. When I got to the rental counter at the airport, the agent told me there were no cars available! I had even called Dollar a couple of hours earlier to see if I could pick the car up at 11:45 instead of 1:00 which was stated on my reservation. She said "no problem!"
The agent said this happens all the time when the reservation is made through a third party like Kayak.
Pros: Always have excellent service and quality at Avis on Davis Hwy, I rent often, and am please with the cars, care and responsible customer service. Thank you, Cindy
Cons: I thought the car was uncomfortable. The head-rest at the top of the seat, would love to not have that. At my height, I took a pillow and put it behind my shoulders to keep my head from that. Other than that, great car, good gas mileage. Also would appreciate having more Avis discounts, I go at least 2 days every three months, and twice a year, I rent for a whole week. It would be nice if you could look back at my previous record and see how many years I have used Avis. Being a senior on a fixed income, it would be great to get discounts. Regards, Cindy
10 May 2016
Didn't like the experience of driving a Ford Fusio