Cons: Advertising rental cars online, making reservations, all while having no rental cars available.
27 Nov 2016
Pros: New car
Cons: Even thought I got the insurance, which increased the cost from $5 to $120 for 3 days, they still nit picked the car to see if they could charge me damages. Luckily they did not find anything.
24 Dec 2016
Pros: When we booked it online we were asked if we wanted insurance. I declined, because I know my auto insurance covers rentals. I was told at the rental place that I needed to buy insurance, that was quite expensive. I was told that if I didn't I needed to put 8,000 dollars down. Because of that we ended up not renting the car. We made a lot of plans around getting that car. We decided to book it online because we believed it would cost a certain price. We were mislead.
4 Jan 2017
Would not honor reservation
Cons: Despite having reserved, I and several others were told they had no cars. Outrageous.
11 Jan 2017
Cons: Car wasn't there when we arrived, had to wait 2hrs. Drop off at airport really inefficient, give yourself 30min
Cons: I thought I had a rental reservation until I walked into the Hertz office in Playa Del Carmen. I was informed they had no cars, reason given was customers were keeping cars longer than their original return date.
Literally next door is a rental company called Firefly. They had cars at double the Hertz price. I did rent from them. They got the car from Hertz. My contract is a Hertz contract in a Firefly envelope. The lady at Hertz who said no cars available gave Firefly the car. The key was on a Hertz key chain. Hertz personal checked out the car for me.
They have no shame. I wanted to keep the car an extra day. So I called Firefly and got there main office. They told me no one was answering the phone in Playa. I drove over to it and found the office closed.
I walked into Hertz and he said he could check the car back in. I asked for an extra day. He said it would be very expensive to do so. I returned the car to Hertz staff who closed out my contract. While I was there more than a few persons walked in with reservations and were told no cars were available.
I have always dreaded renting cars in Mexico but this experience was an all time low.
Does Hertz car at all about there name?
28 Dec 2016
Very bad experience with Hertz!
Cons: They didn't give me a car bcos I was 30 mins late. I had to find a different car rental company. I was delayed by 3 hrs because of Hertz. Kayak it was the worst experience ever, though I have booked flights and cars/ hotels from your site for years and never faced such an issue.
30 Dec 2016
Why make a reservation?
Pros: Nothing. Made reservations and left hotel at 5am for 7am rental pickup. No cars were available.
The lady working the counter at Hertz was there for the day, so I don't who was running hell at the time.
9 Jan 2017
Pros: Hertz was great. It was our fist time renting a car in Mexico and we were nervous, but everything was great. In particular the manager Lee at the Hertz offices at the Cancun airport was awesome and went above the job to help us out. We will be using Hertz again!
Kayak or Payless did not even book any van or car.
Pros: I got the confirmation of the van and we went to the location. The representative said its not confirmed and there are no vans available.
We had to take a bus to get on to several places with our kids.
Its very disappointing for our friends and families to trust Kayak
27 Dec 2016
They try to scam you
Pros: Nothing to like.
Cons: I booked a one day car rental for 10$. When I got there, internet was down and the agent told me that there was no way I could rent the car for $10. He said the rental would be much more, and that insurance was required and it was 78$ USD. He was not willing to honor the booking details at all.
30 Dec 2016
Do not rent from here.
Pros: Absolutely nothing.
Cons: There was a language barrier which normally isn't a big deal and is to be expected. But they told me the final contract could be printed in English which was the only reason we decided to go with them. After payment and a $250 USD hold on our card for the car, they said it can't be printed in English. Too late now, had to go through with it. It was a 3 hour ordeal to get the rental as well. After we turned it back in they said the deposit would be back in our account within 2 days. 5 days later and we're still not seeing the money hit our account. Go with a reputable company. Hertz was right down the street and would have been a much better option.
1 Jan 2017
One of the worst place to ever rent
Cons: Three of us with families reserved three vans at plays del Carmen, Mexico to drive to chichen itza. We have confirmed reservation numbers from kayak. When we went three to pick vans the didn't even know that we are coming. He had no vans cars or anything to rent to us. All three families stranded middle of no where with kids. Avoid at all cost. Kayak should ban them.
9 Jan 2017
Cons: price was way higher than advertised. I didnt rent a car because of it
Pros: I dont know how the car rental thing works here but if they offer a online service which allows to book a car like any other ordinary service then it should follow through. You turn up for the car and No car.. Come back at 12pm. No car. Come back at 8pm. No car. Come back next day 8am. No car. Guaranteed 100% car will be there. Bullshit. No guarantee of anything. Wasted two days of this car rental useleas system. And they are prt of thrifty. So thrifty can go screw them selves.. Poor customer service poor everything. Promise the world and dont deliver. Do your selves a favour. Book someplace else or buy a car...
30 Dec 2016
Pros: Nice people and car was clean.
Cons: The rental price we thought was going to be $200 actually wound up at $317 because we were forced to take their insurance or give them a $2000 deposit. Ruined the entire experience.
Cons: I will never use this company again. go with a name brand not a company that knows what theyl are doing
8 Jan 2017
Cons: The line was so long and agent so slow we were unable to rent the car. Also it appeared that the vehicle we reserved was not available and the computer system was very old. Avoid this place if you are on a tight schedule!
Cons: The place did not exist! We wandered around for hours and asked many locals and they said the place does not exist. My husband called Ace for us and they told us where it was supposed to be. We already were on that street and walked back and forth and it wasn't there. When they connected my husband to the "local branch" it took forever for someone to answer and when someone did it wasn't Ace. What a waste of hours of my trip! Finally I had to rent last minute from another company for a really high rate. Absolute nightmare of a car rental experience.