Cons: There was no car available even though our name was confirmed and on their printout list. We then needed to search and find another car from Thrifty for $500 more for the week (twice as much). We were told by others that "Payless never has minivans" . We feel we should have the difference refunded. Otherwise, what's the point of making the reservation in the first place?
5 Jan 2016
Pros: Nothing, they are awful!
Cons: They do not honor the price given. They ask that you pay $100 more a day on top of what they quoted you. They were rude and very unpleasant. I ended up going somewhere else. I do not recommend this place. I think Kayak should stop working with them. This was very disappointing. It makes me question booking anything else with Kayak.
Cons: We booked the rental through Kayak before traveling to Puerto Vallarta. We were picked up at the airport and driven to the office even though we had paid extra to pick up the car at the airport. In the office they asked for my driver's license and credit card. Then I was informed that the rate I was given was the "standard" rate and that I had to purchase insurance and have a security deposit of almost $1,000 charged to my credit card. None of this was disclosed on the website. My credit card provides for rental car insurance worldwide along with my car insurance from Geico. Do not fall for the insurance scam. Whatever the rate you are quoted they will try to up sell you. And THEY BLAMED THE CONFUSION ON BOOKING THROUGH KAYAK rather than the Alamo website.