Cons: The rate on the car was supposed to be $80.12, but I have a $90 fee on my credit card.
6 Mar 2016
Pros: Quick pickup. Clean, reliable car.
Cons: Had to accept a downgraded car model for same price. Nothing else available that met my standards.
10 Mar 2016
Cons: A week later I have not gotten a copy of my receipt
4 Apr 2016
Pros: How easy to pick up car
Cons: A little overpriced for the make/model
28 Aug 2016
ATS given thumbs down
Pros: Making arrangements easy. Employees professional and courteous.
Cons: The particular vehicle given to me was not the vehicle i expected. The Cadillac ATS was very confining. Cabin too small, trunk too small and the fuel mileage was poor.
3 Mar 2017
Pros: Terrific customer service at the desk in Roanoke at both pick up and drop off!
9 Mar 2017
Staff was geeat! My flight didn't get in till after 1am and the woman was there waiting for me to handle my rental!!!
31 Mar 2017
car was in poor condition
Cons: The previous renter was a smoker. Though the car had been cleaned, the smell was still apparent. Clock hadn't been shifted to its new time zone. The car generally seemed worn.
17 Apr 2017
Cons: The van had very slick front tires, tire pressures were also low when checked for safety.
19 Apr 2017
Cons: That you had to have a major credit card when you picked up and could not use a debit card. That is all some people travel with. I will be renting from someone else next time because some of the others I know take debit. This was the first time renting with Hertz. Never again!
Pros: Rented a van for a Florida vacation for extended family. There was 11 of us. Rented 15 passenger van. Everything was good but could've used a little more room in the back for luggage. We ended up piling up on the front seats and using the very back seat for luggage. Van also had stains on the seats but other than that, everything else was ok.
Cons: Stains on seats
The room that was in the vehicle overall
Pros: I admit to being a little prejudiced towards the Kia Soul because of their ads featuring hamsters driving toasters, but I was pleased with its performance. Plenty of room, good visibility, and pep. Was a little rough ride over bumps and kinda awkward getting out of the car, but overall was acceptable. I would still never own one, but I'd be fine renting that model again. Budget made the rental process seamless.
Cons: Ride was a little rough. Hard to get out of.