Cons: Waited in line a long time! Had to pay extras Kayak did not quote me! Cost me an extra $100! Walked into the rental car area and my car wasn't there. I had to track someone down and was finally given a different car!
10 Oct 2016
Cons: They didn't have the car i requested and didn't have an appropriately sized replacement.
26 Oct 2016
pushy insurance additions
Cons: The woman at the desk in the Rome airport insisted I added on insurance. I said no several times. She then proceeded to add on just a "little insurance" that wound us costing me an extra $150 euros. I did not even realize until drove out of the lot!
Pros: Car was in good condition, pick up and drop off locations easy to find.
Cons: The staff did not speak much English and although I speak some Italian it was difficult to communicate with them and understand what was happening at pick up and drop off, particularly with regards to insurance.
13 Oct 2016
Pros: The office staff was kind, helpful, and spoke English.
Cons: The parking garage was very difficult to navigate. There is no signage from the road directing you where to go.
19 Oct 2015
Pros: Car for the money. Very fuel efficient, easy to drive, and in good shape.
Cons: Return location was very hard to find because they moved and no phone number.
Pros: They are off site and didn't provide shuttle info, the shuttle driver wouldn't let me ride because the booking agency and rental car company have different names (Ace and Gold Star), and they refused to rent a car to me in the end because I didn't bring my international license (which no company in Italy has ever asked for). I paid nearly 90 Euros for additional insurance that had the wrong days listed, and it was a third party company so they charged me even though the car reservation was denied and canceled. Overall it was a horrible experience. They deserve negative stars and you should stop including them on your website.
Pros: Great little car (Fiat Panda) to drive through narrow Tuscan city streets.
Cons: Pick-up was chaos: We had booked the car at Dollar, but no Dollar was to be found at the pick-up in the airport in Rome (we were not aware that Dollar was a Hertz company, nor were we informed). The queue to pick up the car was very long, and it took approx. 1.5 hours before it was our turn. Overall, a very poor car pick-up experience.
Cons: Car was not ready at 10 o'clock even though we had pick up time at 7am. The staff was still washing it. When we asked them to expedite they handed it to us wet and with poor visibility through the windows.
Renault Twingo not in range of Fiat Panda in my opinion.
Pros: Not a long queue on getting and giving back, clean car, and fine!
Cons: The place for putting my charger of mobile and GPS, was not working at all
Also by comfort, the car was good not perfect. (I searched for a car written is good for 5 passengers, but truly it was comfortable for 4)