Pros: Having a limited Italian vocabulary when it comes to making a business transaction such as this always stresses me out but the manager, Matteo De Donato spoke English very well and made the process very easy and pleasant. He was very clear on what the charges would be, reviewing each line item on the invoice. The location of the Hertz office is conveniently located just steps away from the train terminal and bus stop. All in all, an excellent experience.
Cons: What I didn't like was having to return the car! ☺ It was so much fun to drive! There's not hi ingredients like the feeling of dtiving the Amalfi Coast!
21 Nov 2016
Return Location closed
Pros: Car, a Fiat, was fine.
Cons: Had some difficulty using the gas pump; their are not attendants. So the car was returned just less than full. I was told that I had to pay to fill the tank. Fine, that was said upfront. Was was not said upfront was that there would be a service charge for putting gasoline into the tank. It's the million tiny cuts that bleed you out.
Tried to return the car on a Sunday. The office was shuttered. An actual metal shutter was pulled down over the store front. No hours of operation posted. Clerk ignored you until he was ready to assist you.
Cons: I made a confirmed reservation, showed up at the Avis counter to find they had no cars. I was going to Raleigh and had to get a friend to drive me the hour and a half drive. Would have been helpful to know there were no cars prior to going to the counter. No offer to help from the counter personnel.