Cons: The staff at the Love Field Hertz branch are rude and disrespectful. I generally rent from Enterprise, but went with cheaper price this time. You get what you pay for. Needless to say I am dissapointed with the quality of their customer service.
31 Dec 2015
Cons: I booked the rental through kayak and I didn't see anything about hertz looking at your credit. I will never use hertz
5 Jan 2016
It was a great fist time experience I would defini
Pros: I drove an awesome gas saver the toyata ride when very smooth awesome, loved.
Thank kayak for an great rental deal on the car
Cons: I like everything no complaints what so ever
5 Mar 2016
Great company to rent from
Pros: Service and speed
Cons: Interior was dirty
6 Mar 2016
Cons: When we arrived at the San Antonio airport, I was told our rental was not at the airport but at another site. My fault for missing that detail. The Hertz agent at the airport said it would cost 4x more to rent at the airport. We decided to take a taxi to the site. Much to our surprise, the agent gave us an outdated map with address of the location. They had moved so we went to the wrong address and finally called to get the right address $40 later. Disappointing way to start our vacation. We were hit with extra costs that were not explained clearly. Not a good deal. Don't plan to go with Hertz again!
15 Mar 2016
Bucket of Bolts
Pros: good gas milage
Cons: car was filthy when picked up
8 Apr 2016
Cons: Tulsa drop off is a address that's no longer vaild
10 Apr 2016
San Antonio Airport Hertz closed noon Saturdays
Cons: The Hertz site was closed by the time our flight arrived noon Saturday. Told it would be open when we arrived - all day supposedly. What a mess!!
11 Apr 2016
Pros: Renting the car went very smooth. First I confirmed the car online the type of car, where we'll pick it up & drop off. The price, and any other things I wanted. This was easy fairly fast I got a confirmation #. I went picked up the car was great. Went easy, fairly fast & I was on my way. I had to extend the rental for a day that was easy & dropping it off was also easy. So the whole experience was very good. I would rent a car this way again.
Cons: Don't have any big complaint the only thing I didn't like was trying to find the place was confusing. They have a big sign that says "return rentals" yet it is also where you go in the office to rent the cars. We drove around for 10-15 min when he finally asked someone & we found out it was the entrance too.
Pros: Vehicle was clean, desk clerk was well mannered and professional. Checkout and return were quick.
Cons: Only 2 parking spots by office. Gate employee was annoyed when I couldn't produce inspection form- he was more annoyed when he saw it in the cup holder! How am I to know what a veh insp form is??? Had to find a creepy swing gate in back fence to get to where my truck was parked. Gate guy and desk guy fist bumped and talked sports at desk- didn't seem very professional (they were both 25 y/o African American, I am 55 y/o Christian/ Anglo/ Veteran) ...awkward.
1 Dec 2016
Rip Off Second Driver
Pros: The bus shuttle drivers.
Cons: We were NOT told that the second driver cost $74 extra for 6 days. When I returned the vehicle, I listened to others who were starting their rental transactions and they were NOT told of the fee. I told the other renters to watch out when I was in line. The staff apologized for "forgetting" to mention it to them but not happy. Staff does not know how to recognize a customer waiting in line. Do they even know or care I'm there?
I unfortunately didn't look at my contract when I signed it as I trusted Kayak. My bad though but I am not happy. We never used the other driver as I added one just to be "safe" so I wouldn't invalidate my contract just in case I needed the second driver. The vehicle was fine but the staff from the people who inspected the cars to the rental staff acted like sophomoric high school boys being unsupervised. The shuttle drivers on the other hand were kind and helpful.
17 Jan 2017
Pros: Great car
Cons: It took them forever to pick us up at the airport. Then when we got the receipt there was over a hundred and twenty dollars of charges we didn't know we would be paying. We declined extra insurance but were charged 25 dollars a day for it. Then some other random charges. For things we didn't understand. I've rented with kayak a number of times in the past and have had no issues. I'm nervous to ever try and use kayak again.
11 Apr 2017
Cons: Bad service all around
14 Oct 2015
Pros: Eric was a huge help and very helpful.
Cons: Vehicle was not completely cleaned. It had a slight odor.
27 Oct 2015
Pros: Cheap rates, clean cars, friendly workers
31 Oct 2015
Not overly impressed
Pros: I was provided a Toyota Camry, which was convenient since our family drives a similar upgraded model at home.
Cons: The car had 32K miles, bald tires undetected for the first 4 days and damaged front grill from prior drivers running into parking curbs (I had to snap loose parts back in place prior to leaving the lot on day 1). Camry's have little front end clearance and should always be backed into parking locations to prevent this problem. As with most other car rental companies, Advantage attaches all car keys to a heavy cable for the Rental company convenience - not the customer. They keys must be detachable to permit at least one key to remain with the customer comfortably. Suggest revising this process and make the customer responsible for any lost keys. Use Advantage Again- Humm????
1 Nov 2015
Pros: The car was charged to an incorrect credit card
Cons: The card entered in Kayak should have been used.
2 Nov 2015
Cons: The inside of the van was a little worn worn down. Especially the seat that can be taken off in the middle. The very back seat belts didn't lock when the van was moving.
9 Nov 2015
Pros: Advantage was quick, friendly, and affordable! Definitely recommend using when in San Antonio.
Pros: Met our needs 100% and we even got a refund because we turned it in early. The car was clean, reliably well maintained and comfortable.
17 Aug 2016
Alamo office closed at night, not 24/7
Pros: There were 7 people in line ahead of us for 1 customer service person, and he managed to process all of us very efficiently. However, he was a National customer service agent handling Alamo reservations.
Cons: We arrived late due to a delayed flight. The Alamo office, which is supposed to be 24/7, was closed and its reservations were being handled by the National office. 3 rental companies total were being handled by the 1 person in the National office, so the line was really long.
22 Aug 2016
Reservation system issues
Pros: Good customer service
Cons: Reservation system was down and couldn't read credit card.
22 Aug 2016
Wow- great value great experience
Pros: I really enjoyed the car, it was a nissian- drove so nice. The car was clean and fit me perfectly. The value and ease of the whole experience was amazing. Highly recommended. I also rented this car somewhat last night. I made my reservation the night before and picked next morning.
Cons: Everything was great!
30 Aug 2016
Cons: Pick up area is having computer issues. Staff were very good. Drop off was good.
1 Sep 2016
Better than we could have expected
Pros: We were treated with humor, courtesy, and quickness at the desk, walked out to the car, got an apology that our base model wasn't on the lot, and the choice of any car in the row as an immediate upgrade. Return was also super smooth.
Only complaint, and it's a small one. I still use paper maps, and there are much better free maps available for the city than the little one they were handing out at the service desk.
6 Sep 2016
So Easy and Worth It
Pros: I loved how easy it was to book (even last minute when another company failed us)! Picking up the car and returning it went super smooth and the ride was just as wonderful!
12 Sep 2016
Pros: This WAS SOOO SIMPLE!!! Online set up. Clear directions to the rental area. We checked in at the Airport itself. Greeted immediately... joked with after a minute. Such a pleasant counter experience!! Don't remember the names.. it was 09/08/16 between 03:30 pm -4pm
The shuttle to the barn... comfortable and driver was very pleasant.
Car rental staff there were polite, but draining.. it was HOT, but they smiled thru! Car was wonderfully cleaned.
RETURN @ 04:30am-- Upbeat people checked the car and driver was EXCELLENT!!!
YESSS!! I WILL RENT AGAIN FROM YOU!!!! Sorry this was a bit wordy, but when you get GREAT EXCELLENT SERVICE--THE ENTIRE TEAM HAS TO BE RECOGNIZED!!!!
Desiree and her sister Alicia Dale
12 Sep 2016
Pros: Service and professionalism was very good along with the cleanliness of the car. The upgrade without question due to being short cars was handled well also.
Cons: It's a little difficult and tight getting in and out of the actual location.
Cons: They didn't have the car I reserved and substituted it with a Van.
I found that the rental was not at the airport and ended up charging me twice as much. It went from $42 to $89 per day.
12 Mar 2017
No hassle rental
Pros: Got the car I needed for the week (size, fuel economy), rental process was smooth with no issues.
23 Nov 2016
Overall poor visit
Cons: Signed up for a Rav 4 Toyota size vehicle for our two person trip but Enterprise did not have one. (We wanted the Rav 4 since I am thinking about buying one with my next auto purchase.) They substituted a larger SUV, Kia Sorrento which was much too big for two people. The car was not ready and the salesperson said it would take 10 minutes to vacuum the car. I waited and when the car was given to me it was dirty. I asked about why the car wasn't washed, he said I could wait longer. We also disputed about the negociated price including insurance cost. I drove the car and then returned it for a (hopefully) full refund, and then drove my own car.
26 Jan 2016
Pros: Price was right. Everything was great. Return was simple and easy. Delivered what they promised.
Cons: I liked everything. Can't complain.
1 May 2017
Sunday Store Hours
Cons: I wish the staff at Enterprise would have informed me how early their location closes on Sundays (3 pm). I did not get back to their location until after 3 pm and had to hold onto the car for another day until I was able to return it the following day.
9 Nov 2016
Pros: The proactive customer service
1 Jan 2017
Pros: The people in the office were kind and helpful.
Cons: The cleanliness of the van and the smell of the van were not great.
3 Apr 2017
Pros: The gas mileage was good .
Cons: The car reaped of cigarette smoke the whole time and had dog hair inside but all over the trunk it was gross to put our bags in there. We are not smokers or dog owners we should not have to adjust our comfort level for this or pay to be in this type of condition.
27 Apr 2017
stay at the airport
Pros: The girl at the counter was very friendly and helpful to all the customers at the pick up location. She offered that I could drop it off at the airport for free to save us the trouble of transporting all my luggage back over to the airport rental station and then into a bus to get to the airport
Cons: Car was dirty and they marked it as a full tank when it was one bar down on the fuel meter. The airport location was very hard to find. I regret using any non airport location, because the service and the cars are not the same.
Pros: The staff was very helpful. I missed my reservation and they got me in a car immediately anyway. When I returned it, I forgot to fill my gas, but they let me out to refill it nearby, no problem. Also, when I finally did return it, they ran through the rain and handled all of the paperwork for me, quickly. I was very pleased!
Cons: The location is not exactly close by the terminal, but the free shuttle gets you back and forth fairly quickly.
25 Oct 2015
Cons: requested a convertible, but none available at that location;
slow service- half the number of shuttle buses that other rental companies had circulating.
13 Nov 2015
Good service and vehicle overall.
Pros: The service and vehicle were great.
Cons: My only reservation was their opening time. I had a 6 am flight and they don't open until 5 am. Myself and at least 7 other customers were waiting for them to open in order to not miss our flights. However, the checkout and shuttle service was fast. Just a little too close for comfort, that's all.
21 Dec 2015
Pros: Being able to drive around conveniently while being relatively affordable.
Cons: Young driver fee for charging the rental to a different card, even though the cardholder was not the one driving the vehicle, and didn't drive the vehicle at all.
1 Jan 2016
Pros: Responsive and fast service
Cons: Car smelled of smoke
21 Feb 2016
Pros: I showed up earlier than expected, the van was ready when I got there. Brand new van, only 54 miles, NICE. Returning it was a breeze and it actually was cheaper than the estimated total when I booked it. Very pleased.
23 Feb 2016
Pros: Comfortable with good visibility. Nice backup camera and a powerful engine for towing.
Cons: The low tire pressure light came on early in the trip. I stopped and checked the tires and put air in the right front tire. I checked the tires a couple more times and the tires seemed to be holding air, however, I could never get the low tire pressure light to reset. Also, they washed the car before I picked it up, but they did not replace the antenna, so I had no radio for 8 days.
28 Feb 2016
Cons: I was over charged and contact budget. It took multiple reps and long holds for them to return my money
27 Mar 2016
San Antonio- Toyota 4 Runner
Pros: The car was nice, it drove fabulous and was really clean.
Cons: They told me the car was due the day before I was supposed to return it. They charged me a hidden fee that they did not tell me.
11 Apr 2016
Pros: The car was readily available when we checked in.
Cons: When we got the car, the car hadn't been washed or vacuum or wiped inside. We also found a broken piece of glass on the front passenger side. Because we were in a hurry, we ended up just dealing with.
Cons: The vehicle was not clean and smelled like cigarette smoke. The man behind the counter charged me $66 for prepay fuel but told me if the vehicle was brought back full then the $66 would be refunded. The vehicle was brought back full and acknowledged by the person checking in vehicles outside. It has been 8 days since I dropped the vehicle off and the $66 has not yet been refunded. I complained to Avis and they are communicating with me regarding this issue.
2 Feb 2017
Giant f---ing scam
Pros: The car was decent, it ran. The line at the pick-up location was not long.
Cons: The agent at pick-up tried to scam me by forcing me to agree to the "fuel service" option at $22, even though I'm fully capable of filling my own gas tank at the end.
5 Apr 2016
Reservation didn mean anything
Cons: Waited 30 minutes to receive a rental and it was dirty on the outside.
2 Nov 2016
Fast and simple
Pros: Fast check in and out great customer service.
11 Mar 2017
Could have killed me
Cons: Car had been wrecked....deep indentation on side. Not a big deal for me, but consider: Almost 60 LBS in one front tire (with 44 lbs max) and 26 lbs in other front tire. How do you get 60 LBS in a tire accidentally? Totally out the car sure would have been convenient. And TX insurance rules allow rental company to come directly after you (or your estate!) for damage and loss of use regardless of fault.
20 May 2017
Weak customer service
Cons: Would not allow to pick up car one hour earlier without an unreasonable charge. Told them to go jump.
31 Jul 2016
Pros: Great service.
Cons: The car smelled like cigarettes.
6 Jun 2017
Pros: The overall experience was great. I was able to drop the vehicle off at a different location with no additional charge.
11 Oct 2016
Cons: Rental was double what was quoted
19 Jun 2017
Cons: We were given a pick up time of 12 noon, we showed up about ten minutes early and when we tried to walk in the lady was very rude and locked the door on us saying they were closed. This particular location apparently closed at noon but she couldn't even take us in since we were there before noon and had a reservation. Then she tried hiding behind the counter like we didn't see her. It was an overall horrible experience.
Cons: I will not be using Payless again. They were a truly terrible experience
10 May 2016
Too many hidden fees
Cons: Pick up was very much a hassle. I already made a reservation online with all my information, but when I came to pick up my rental I was asked all the same questions again. Why?
Then they charged me $200 for using my debit card, on top of all the other hidden fees, the total amount was double what the rental was suppose to be.
7 Nov 2015
Left us stranded
Cons: No car and no representatives. Literally left stranded with 15 other people. We were then offered rentals at 3x the price we had reserved through a competitor and had no choice since we had taken a shuttle from the airpor. HORRIBLE.
20 Nov 2015
Payless delivered what was promised
Pros: The cost quoted was what I paid. There were no hidden costs
Cons: Only one person at the counter so check in took awhile but that's a small complaint
23 Nov 2015
Great car, not great service.
Pros: Kind of car that I got for the money spent was brilliant.
Cons: Car was dirty on outside when I picked it up. Asked for it to be cleaned before I took it. They rinsed it off, didn't dry it, and I had hard water spots all over the black paint and windows.
22 Apr 2016
Cons: Car was hail damaged, back seat was dirty, carpets needed vacuuming, floor mats were missing. I was given a letter at the gate which apologized for the hail damage but their clerk was insisting that I take damage coverage in spite of the car being in such poor condition. When I returned it no one was there, Avis took posession of the car and their clerk had nothing but bad things to say about payless employees.
1 Jun 2016
Timeliness And Cleanliness
Pros: The close proximity of the rental car pick up/drop off to the airport and major highway.
Cons: it took more than 20 minutes for customers in front of me to receive their vehicle. The agent was very courteous but, not sure why it was so hard to locate a vehicle to rent. Aren't vehicles readily available for customers? And the same happened for me but it only took about 10 minutes. The vehicle I did receive was clean inside and out with the exception of the all the stains on the back and front seats. If I had been traveling with my family I would have demanded another vehicle.
3 Jun 2016
Car Rental Experience
Pros: The car was great, it was better than expected. Drop-off process was quick and easy.
Cons: I chose the rental organization based on the kind of car I wanted. I had specific needs. I worked with two of them and neither company had the car available they pictured in the ad. When I say not available I mean they didn't even offer the car pictured. I spent 4 hours trying to get the right car. That's way too long.
26 Jun 2016
Pros: Check out was a breeze.
Cons: Check in took almost 25 minutes, and there were only two people in front of me. Did not help that only one person was at the counter, nor that the folks in front of me seemed to want to change every thing in their car rental contract. Not fun.
Pros: Having some choice in picking a car of the size requested.
Cons: Tried to change pick-up time to the evening before knowing that I would use the car only during the day the next day—but having an extra charge added which discourage me from changing my pick-up time.
3 Sep 2016
Pros: Pickup was very easy. The car was waiting and paperwork/price was as advertised
Pros: The manager resolved my issues with them not having a car for me on the lot as best he could. He was courteous and professional and the staff was friendly despite having irate customers. That made the whole experience a reason I would use them again.
Cons: I pre-booked a compact SUV and when I arrived, but after I did the paperwork and paid/put down deposit, was told the only vehicle on the entire lot was a mini-van. That was my only option otherwise I'd have to return the following day to get the car type I reserved. Apparently this is a common problem.