Pros: Counter person seemed genuinely concerned and apologetic about my treatment at LAX and went out of her way to contact LAX office to see if they found my drivers license which apparently wasn't returned with the rental papers by the person at the Budget lot exit at LAX
21 Oct 2015
Pros: nice and clean car. friendly at pick up.
30 Nov 2015
Pros: Easy to book, very quick pick up and return. Great value and flexibility, we were able to do a one way rental to a different airport for a fraction of the cost any place else. Car was great, new, clean, comfortable and fun to drive.
18 Apr 2016
Cons: Slow again.
18 Jul 2016
Pros: ease of drop off and pick up
Cons: Expensive last minute rental and they couldn't offer me a better deal at the counter because I booked through Kayak
12 Aug 2016
'Hidden likely costs'
Pros: The auto was good--
The chap was great and performed well
Cons: The fact that there was no education given to me about the 'hidden costs' and what I should plan on
2 Sep 2016
Pros: Great car Easy to drop of at LAX
Cons: Gas tank was not full
Reserved car was not available way reserve a car?
29 Sep 2016
Pros: Ease of pickup and friendliness of agent.
11 Oct 2016
Cons: They refused to honor my one-way reservation, also dude at the counter didn't know New Mexico was a state and said he wouldn't be able to work with foreign identification...this place is not cool
Cons: Took a while (40 minutes) to pick up and to return the car.
4 Apr 2016
Pros: Excellent assistance at counter.
Great to have counter open at that location Sunday. Please keep doing this as other car rentals are closed in downtown Santa Barbara
Cons: Your off-shore 800 number folks are hard to understand when you call to ask a question about rentals.
2 Jul 2016
Pros: the car was clean and handled perfectly
Cons: it did not have cruise control which I value very much
23 Jul 2016
Cons: They did not have the car I booked, nor any other that could safely transport 3 seven year kids (carpool) in the back
1 Sep 2016
They tried to talk you in any insurance
Cons: And make you feel affraid of driving if you don't take their insurance.
6 Nov 2016
Pros: Friendly service, great price. No haggle rental pick-up.
Cons: The car was dirty, it hadn't been vacuumed before we rented. They were definitely short-staffed, the guy behind the counter was running around putting out fires.
31 Mar 2017
Pros: Upgrade to a larger vehicle. Car was clean and drove really well.
Cons: There was a mistake made in the contract (length of rental and drop off location), but it was corrected to my satisfaction in the end.
3 Apr 2017
Pros: Pick up and drop off was fine. Staying at Fess Parker so convenient. Would be helpful if personnel stayed with you and the car until you got acclimated. New car to me. I realize it wasn't a Mercedes, it was a Toyota? But the radio did not work, a recwarning light on the dash came on after 45 minutes, door open?? No way. Didn't know about ECO so used 3/4 tank going and a little over 1/4 returning. Did get a credit for the gas on return.
Cons: For me, convenient location. StAff on arrival was helpful about directions.
8 Feb 2017
Pros: the car was clean and in good mechanical shape. It was fuel efficient and drove well.
Cons: the car was smaller than I expected. This was a big deal because I am a big person and thought I was reserving a roomier model.
The pickup was ok. The dropoff was difficult because the parking lot was full and I had to double park it.
I was hit with facility fees and taxes when I returned it. I would have preferred these to be up front so I did not have to go through more paperwork at return.
21 Oct 2015
Pros: I did not drop the car off in Santa Barbara. I dropped it off in Medford, OR.
Cons: Additional costs (+45%) which I found out when returning a car.
17 Oct 2016
Had to wait a few minutes but received an upgrade
Pros: Efficient and superb value
1 Mar 2017
Pros: The staff was very friendly, expedient and helpful at picking up and dropping off.
28 Nov 2016
Good rental; poor telephone customer service
Pros: Rental was smooth, car was nice.
Cons: Telephone customer service was terrible. Poor communications overall.
16 Dec 2016
Cons: went to drop off car, but there were no instructions on what to do. finally, i wandered into the terminal to find a desk after a few minutes. would be nice to have instructions for this out by where the cars are parked.
3 Jan 2017
Pros: Excellent customer service at the airport
23 Apr 2017
Pros: Representative efficiently corrected a billing error made by the representative in Los Angeles
18 Oct 2016
Friendly staff and great customer service
Pros: Jeremy and Tiffany demonstrated excellent customer service. They greeted me with a warm, welcoming smile and completed my car rental/organized my transportation promptly. Such a pleasurable experience!!! I will recommend this location to my friends and colleagues :)
22 Mar 2017
Pros: Found car in Santa Barbara, calif. within a day. Rented for 1 day. Upon return, we asked for another day. No problem!
1 Jan 2017
Pros: Counter staff went above and beyond to make up for slight hitch in pick-up of car - car needed to be cleaned out from former renter.which delayed pickup by 20 minutes or so; also offered to gas up the car which didn't have enough gas to get from SBA to LAX where I needed to meet a plane..
Cons: Car had only 1/4 tank of gas and I needed to be at LAX within two hours of time car was ready, so I was a little late due to gas stop.
Pros: Staff at the counter were the best and this location is so easy and convenient.
26 Sep 2016
Cons: No place to park car
2 Nov 2016
Great Rental Experience
Pros: Nissan Sentra was a great little car, good mileage, space, a bit weak on power. Dropping in San Diego was like magic, so quick and efficient. And pickup in Santa Barabara at 9 pm was also pretty easy.
Cons: Can't understand why you get such a charge for drop off in another city, especially from Santa Barbara to San Diego. Must be lots of traffic between the two all the time. Seems like a non reason to charge more.
17 Nov 2016
Gas tank price confusing
Pros: The car was great
Cons: I was overcharged for gasoline since they did not deduct the gas price from my final bill, even though I returned with a full gas tank. I also never received an e-mail receipt as the representative at the desk claimed. In the end I paid for a tank of gas that was not reimbursed.
7 Dec 2016
Fast and affordable
Pros: No lines
Return completed in 5 minutes literally
1 Jan 2017
Excellent overall experience
Pros: From Pickup to Drop off, everything is perfect.
6 Feb 2017
Burned on "Manager's Special"
Pros: Standard rental company in the gathering of competitive rental companies in most airport terminals.
Cons: Got the "Manager's Special for $100", for 2 days, which was for a mystery car, but usually you can tell that it's a standard sedan. When I went to pick up, they offered me a Chevy Aero or something tiny, which would have cost the same as if I had reserved that type of car, without the mystery. No big whoop - I ask for an upgrade thinking it would be the difference between this class of car and the next class up.
Nope - $45 extra dollars per day for a 2016 Chevy Impala (I rented in 2017) with 20K miles, that had no features on it and smelled funny. So $226 total for 3 days in a beater car by industry standards. Do you think that's a good deal? Will avoid Dollar in the future when I can.
25 Apr 2017
Pros: The Nissan Altima was surprisingly comfortable, powerful and quiet during the 5-hour drive from Santa Barbara to Oakland via Hwy 101. Good gas mileage at 35 mpg.
Pick-up and drop off was relatively quick and the employees were friendly and efficient.
I will rent from Dollar again because of this experience.
Cons: Cost was higher than "normal" because we picked up the car at one location and dropped it at a different location.
Not what it seemed - guy plugged in too many extra
Pros: Van was great, pickup was convenient, price seemed good, Drop-off easy
Cons: So day rate meant additional charges, including mileage and hours. That wasn't mentioned in the booking online. I bought the insurance through Kayak's site, but the guy said it was useless, should have bought avis insurance and tried to tack it on.
13 Mar 2017
Hard to find where to drop off
Pros: She was nice and sympathetic to my horrible experience with the car, but didn't do much other than to say call LAX and complain.
Cons: Hard to figure out where to turn the keys in. I could find the lot, but no signs that you need to go into the terminal. It was dark... so if there are signs I didn't see them.
Pros: The van was nice. Reserving the car was easy.
Cons: An employee gave us the wrong van. It was not completely clean, the tank was not full and all 4 tires were low. I was somewhat frustrated when I had to top off the tank and put the proper air pressure in the tires. When we returned the van the manager felt very bad and was very apologetic. He handled the situation in a professional manner and ultimately gave us 50% off of the rental cost. Even though the experience started off poorly it was handled very well in the end and I would rent from them again.