Pros: I really like the live kiosk feature so that the time waiting in line was shortened to 2 minutes. The gentleman in the car park was very helpful and drop-off was a breeze.
20 Dec 2016
Pros: Service was great,clean car and everything........
Cons: Paid three times the price I did agree on-line
18 Jan 2017
Managers wild card
Cons: I was misled by the advertisement which showed a full sized sedan. I was provided a compact at a higher cost than had I just booked the compact initially. Renter-beware.
7 Mar 2017
Dollar did not have my vehicle nor any vehicles av
Cons: I was told I would have to wait until a vehicle was available. There were 10 people ahead of me on the wait list. All had reservations too. They estimated I would have to wait 2 hours. The person next to receive a car on the list had already been there 2 hours. I cancelled my reservation and rented from National. It cost me an additional $100 over the three days to rent from National. I could still be in Tampa waiting for my rental reservation to be fullfilled. Totally unacceptable! Tony
22 Mar 2017
Pros: The service was great friendly and efficient
Cons: The car was nice and with a lot of space.
12 Oct 2015
Pros: Very good experience - quick service, clean car, easy.
14 Oct 2015
Pros: Drop off was quick.
Cons: Not many staff around. Was handed a receipt and then the guy disappeared. Fine for drop off, but was concerned about possible hidden fees.
15 Oct 2015
great long term one way rental
Pros: the drop off fees for Dollar were half of those of some other companies which made this rental much cheaper then some others
16 Oct 2015
Pros: that I actually ended up with a car rental despite an apparent shortage of availability at the airport
Cons: *online reservation indicated selection of vehicle as available, however on arrival at counter, the car was not - rental co. wanted to substitute smaller vehicle which was not appropriate for use - had to go to "upgrade" at additional fees. I feel that substitute car should have been at rates agreed on reservation.
Cons: Being badgered into purchasing insurance and other unnecessary services. Admittedly, I was weak and tired and easy prey, but I expect integrity and honesty not fear mongering and half truths. And, please, make the fine print a little larger, so an older person can read it.
29 Oct 2015
Deceptive Counter Person
Cons: I've been renting cars for 25+ years. I always decline the coverages and I always bring back with a full tank.
Counter person said road hazard was mandatory and electing the Payless they fill up the tank was mandatory. I told her that couldn't be the case. She was firm in her stance. It was late and I needed to get on my way. It added about $150 to my rental.
I called while into my rental and got the manager and he took off the charges and apologized and said those were not mandatory but options..
30 Oct 2015
Pros: Not much.
Cons: Car was not clean inside or out.
More agents should be on duty during busy times.
Agents should have more helpful information. Especially about surrounding roadways and toll roads.
28 Apr 2016
Pros: Car pickup was not that far off the airport property. Van drivers were nice.
The car I reserved was available.
Cons: Agent gave me too hard of a sale for car upgrade, optional insurance upgrades. Told me that optional empty tank return was mandatory, as was the optional roadside assistance. Read companies web site before you pick up your car. Know what is optional. Next time I'll use another company, not worth the effort.
6 May 2016
Be wary of a local rental.
Cons: We were unable to rent this car. Upon arrival they said we needed to have a local bill as proof of residency, nothing else was acceptable. I don't know about you, but we don't generally travel with copies of bills on our person. There was nothing in this Kayak reservation that indicated we needed to bring one. We have traveled numerous times by renting the car the day before and returning it in time for our flight the next day. We ended up having to take the airport shuttle made for an even longer airport wait as bad weather made the driver show up early then our plane was hit by lightning before we arrived delaying the flight by several hours until they could get a replacement.
10 May 2016
Pros: The car was okay, Someone most likely have been smoking in the car prior to my rental. The driver to the airport was professional and assisted .
Cons: 1. 1 st myself and approx. 12-14 other customers had to wait over and 1 hours in line before we were served. Their were no announcements made during this time as to why or anything else. Several customer left and went elsewhere for a car rental.
2. I was charged a different price than quoted online. I tried to explained but wasn't getting anywhere.
3 I have rented from Payless many times and normally their service is good.
12 Jan 2017
Sales rep tried to sell me several useless options
Pros: Car was good: clean, new and totally exceeded my expectations.
Cons: 1. Immediately I was offered an "upgrade" in form of "What airline you were ?"; "Yes, Frontier offered you blah-blah-blah". When I declined it sales rep printed out a receipt for $60 more mentioning that the difference would be removed if I bring my car full, when I insisted that it works other way around and I am NOT signing this one and after manager's intervention I got a correct rental agreement corresponding to online quote I had to pull on my smartphone because rep tried to fool me so hard that hid printout of online reservation! Then the car condition: when I asked how could I sign that car was in perfect one BEFORE looking at the car I was assured that it was inspected. Then I found out antenna was broken and had to come back and change that slip. Be careful!
18 Oct 2015
Pros: Car was in OK shape, old for its age. The gentlemen that helped us were excellent.
21 Oct 2015
OKay experience - will book with terminal based re
Cons: Off airport pickup. Had to wait about 15 mins for the shuttle to take us to the car rental. Car smelled of toxic cleaning chemicals.
31 Oct 2015
Reserved car not available
Cons: After 6 hours of flying time to get to Florida, we arrive at Payless to pick our reserved vehicle only to find out they ran out of cars. Isn't that why you reserve a vehicle so it will be available? They accommodated us by driving us over to RENTMax that was more than happy to rent us a vehicle for $20 less. Hats off to RENTMax.
Cons: Vehicle was a little dirty, had Fruit Loops between seats and reeked of cigarette smoke. Vehicle had annoying noise and vibration above 40mph, would have exchanged it, but travel plans didn't allow.
21 Feb 2017
Bait and switch
Pros: Everyone working for the location worked very, very hard and seem to be genuinely nice people who want to make it right.
Cons: I purchased a car, arrived at the appointed time and no car similar to what I purchased was available. I was "upgraded" to a smaller car at a price 40% above the agreed price, and was NOT upgraded for free as is customary. It turns out that this smaller vehicle would not work for us, and we had to delay our trip, waiting for another Hertz location to open the next morning and switch out the car for another closer to what we purchased. The price is still far, far above what was quoted and purchased and I'm very frustrated, but there was nothing that could be done since we needed the car and by that point we had no other option.
Also, the debit card procedure noted by other reviewers, and the mandatory additional credit hold, is frustrating as well. Hertz continually shows the lowest rates online, but unlike other companies, the price you actually pay can end up being much higher than you agree to.
The car itself was fine. The locations, both the one I purchased from and the one I swapped cars out at, were extremely busy and understaffed, but again, the people were helpful and tried their best.
4 Mar 2017
Pros: Didn't get what we originally planned, but they accommodated us well. We loved our car. It was clean. Easy pick up ad drop off.
Cons: They charge an extra $200 at time of pickup. The bill was a little confusing.
11 Mar 2017
Pros: car was filthy, after 3 days of.driving in the car we found drug paraphernalia under the seat....missed during the cleaning that didn't happen. check in agent rude.
2 Mar 2017
Lack of cars created long wait
Pros: Gave me an upgraded car, discounted return to airport fee due to delay from lack of cars. Price at off site location was one-third of getting the car at the airport (10 mins away).
Cons: Had to wait over an hour for a car. The communication by employees at the off-site location was non-existent. While I got an upgraded car, it was only quickly cleaned... trash from prior user was left in door pockets and under seats. I could not find my reservation on the Hertz website after booking and getting a reservation number via email. I could not attach my Hertz Gold number to the reservation...Which they did at counter for me.
2 Mar 2017
Cons: This pickup and drop off was way to far away from the airport. Adding to the cost and time to our trip. If an offsite is this far away it SHOULD BE SO STATED IN THE SEARCH...................
3 Mar 2017
Cons: Hertz at the Tampa airport did not honor the reservation. They said it was the Hertz office several miles away and that I would have to provide my own transportation (no bus, I had to pay for a taxi which was more than the day's rental cost!)
28 Mar 2016
Pros: The speed and efficiency.
26 Jul 2016
Good a Experience
Pros: The car was real nice and roomie. Clean and fairly new. Drove well most part of trip.
Cons: The gears were not working properly. Several times it would go into a higher gear and had to pull over and stop and put it in park and then move it to drive again and this worked. Not sure why when I put it in drive and not (+ or -) it would still go into a higher gear and rpm would reve up high.
10 Aug 2016
Pros: The Tampa location has clean and the person behind counter was very friendly and knowledgeable..
Cons: Picked this car up in Tampa weather was nice out so had windows open for first 30 minutes of drive before I hit the HWY.. As soon as windows went up the smell of smoke was horrible... But to late in the middle of a 11 hour drive to North Carolina.... They have to do a better job checking cars out before renting them to make sure they do no have a stench of smoke in them...
Cons: Wish I had been informed, when I confirmed appointment and purpose for pickup, that this would not hold 12 persons plus their luggage.
15 Jan 2017
Pros: I made reservation at wrong place (downtown, instead of airport). Handled well and speedily at counter.
Cons: Due to weather problems getting home, I needed to keep car an extra day. Somehow rate (in computer) got majorly messed up (much higher, of course). But easily fixed at counter, and I was on my way with problem fixed in less than 10 minutes.
20 Feb 2017
Offsite office ,online insurance not accepted by e
Cons: Offsite rental,
Actual cost far exceeded website
22 Feb 2017
Pros: Customer service, the car was clean, and the price was out standing.
3 Mar 2017
Cover my mistake
Pros: I made a booking mistake and the associate fix it and gave me a better car
16 Mar 2017
Pros: I cancelled!
Cons: too expensive of a rental: typical advertising of a certain % off but
never says off of what price, just a way to get your attention.
pick up and drop off at off-airport locations is 1960 with very
poor hours and shut down on sundays at peak tourist season.
19 Mar 2017
Cons: We were not aware of their closing time of 2:00 on Saturday. We were late getting off our flight and had to rent another car because the site was closed. They upgraded us and gave us airport dropoff for our return. But it was a hassle.
25 Mar 2017
Staff was very helpful
Pros: Although this branch was extremely busy because of spring break, the employees did everything they could to get us a car as soon as possible.
Cons: Had to get own ride from/to airport
18 Oct 2016
misleading quote for car pickup
Cons: I typed in my location being tampa airport. when I arrived my car rental was at a location 1/2 hour away from the airport with no shuttle service AND it was closing in 15 min. . We had no way of making it to the site before they closed. No cars were available at the airport.
16 Dec 2016
Cons: said located at Tampa airport, was 45 minutes away,
Cons: The man at the counter was flip and assumed he knew what he was doing without asking me enough questions, tried to give me someone else's way more expensive reservation. All figured out but not with any apologies.
12 Jan 2017
Pros: Everything was fine with the rental. Good vehicle and ready when we got there.
Cons: Only issue was with KAYAK. My credit card had an $18.00 charge for travel insurance that I thought I'd declined. I disputed it with my credit card company.
18 Jan 2017
Pros: Quick and efficient. Car ran well
2 Mar 2017
Pros: From pick to drop off the staff at alamo made it fast and easy to pick up my car!! Will definitely rent from them again and recommend to family and friends.
10 Mar 2017
Pros: Quick, easy and professional.
Cons: Did not go to the kiosk, didn't know if I really should have.
13 Oct 2015
USB drive, Sirius XM Radio, Sun Roof, Floor mats
Cons: Where they at?
19 Oct 2015
Pros: I liked that I was able to schedule a same day rental.
Cons: Our flights were moved from Tampa Airport to Orlando airport. To switch airport drop off locations, the fee of $180+ was more than the entire cost of the original rental. Absolutely unreasonable fee.
25 Oct 2015
PERFECT rental from start to finish!
Pros: The customer service was amazing and was given a nice upgrade at a good price. We loved the new black sexy Tahoe we got to drive around to our run, bike race. It was clean, reliable and great on gas. The price was amazing for the vehicle we rented. Turning it in, so easy! There was nothing to complain about; perfect perfect business to work with for a rental.
26 Oct 2015
Cons: The attendent did not honor my reservation she did not have a similar car that I reserved and basically tried to almost double the rental charges. I cancelled and went to Avis where I was treated well.
Pros: It was horrible we waited in Line 1:45 minutes .... There were not enough workers or cars avaible....
Unacceptable with only 6-8 people in line...
Car was fine not what we had reserved, though .... But we needed to get out of there with a family of 5.... We also had to go bs k into the airport to the other side to get our car .... Not easy with all of our luggage ..... So overall a bad experience
8 Dec 2016
Pros: Very easy drop off.
8 Feb 2017
Pros: Car was ready: no trouble at pickup.
Car died on 4th day out of 7: initially offered to pick me with the old car and drive 90 minutes to pick up a new one, then drive 90 minutes back. Eventually sent a flatbed with the new car and picked up the old one. Good job!
VERY FAST check-in.
10 Mar 2017
Didnt even use after talking with their customer s
Pros: Called to confirm my car rental and the woman would not stop trying to upgrade me to a premium model and buy their gps unit. Just ridiculously dense and inconsiderate. They must get paid commission there. After I got off the phone and read some of the reviews (avg 1.5 stars) I made a reservation qith Alamo for $15 dollars more prepaid. Easiest car rental ever and great customer service (avg 4.4 stars).
If renting at TPA, avoid Thrify and Dollar at all costs!
19 Oct 2015
Price guaranteed? Car not !
Pros: The agent Howard was very kind and seemed truly sympathetic for not having a car for us reserved . It appears Thrifty guaranteed the Internet price . But they don't gaurentee that they will have a car for you . How nice is that to arrive after a long day , at airport and they have sold out of all cars . And none were to be found anywhere in area .
Cons: It appears that they claim 30 % of customers don't show up for rentals , so they never save cars for people with reservations . And if everyone shows up along with the walk ups , you could be left scrambling to try and find a car elsewhere . We booked a week in advance and the guy in front of us got last car and he just got there .
Even with a call a few days before to reaffirm we had a late flight and they said no problem .
This is probably standard practice with all company's so just offering some rental car education .
25 Oct 2015
Great Vehicle for a vacation with our 2 adult girl
Pros: Size and options
25 Oct 2015
Good price; bit of a wait at the airport
Pros: The price was much better than others.
Cons: The wait at the airport counter was too long and unnecessary as 1 desk agent left his post for an extended period leaving 1 person responsible for the line.
30 Nov 2015
9 Dec 2015
Good car some issues with pickup
Pros: Clean new vehicle
Lots of room
Cons: No baby seat even though paid for one
Pick up was extremely long over an hour
Lots of hidden charges (extra driver, tolls package we didn't need)
Felt a little hustled
4 Jan 2016
Pros: THe rate and the class car
Cons: no one to confirm cosmetic problems at pick up made me worry I would be blamed.
Cons: Hubcap was off car, seats were stained. Car didn't feel clean but You get what you pay for
11 Jan 2017
Hidden charges and policies; rude staff
Pros: The price is lower than competition, but not as significantly as advertised with additional insurance requirements (which are not required by the competition).
Cons: Hidden additional and non-standard insurance requirements; extremely rude staff.
14 Jan 2017
Good for the price
Pros: The car was cheap and clean.
Cons: waited at airport for over 30 mins to get picked up. They didn't show/walk around the car with you to help inspect the vehicle for issues. I cant be too mad at that because they didn't do it when I returned the vehicle either. So give and take.
19 Oct 2015
Bang for the buck!
Pros: This was my only option when renting a 15 passenger van for 24 hours. Everyone else wanted double what Ace asked for. We saved a bunch of $$$!
Cons: The low tire pressure light came on because of a small leak in the right, rear tire.
31 Oct 2015
I would use this car rental company again.
Pros: The employees were helpful and offered good service .
19 Nov 2015
Cons: car was dirty
tank was half empty
temporary tags were expired
2 Dec 2015
Didn't drive it much
Pros: I liked the price of the vehicle. Cheaper than the on airport car rental companies.
Cons: The car was dirty on the outside and the car did not have any window washer fluid in it. Fortunately I didn't drive it much and didn't need to use the window washer fluid. Also, the tire pressure light came on while driving it. It does not seem the staff takes great care of the vehicles on the lot
9 Dec 2015
Low priced car rental, but good value.
Pros: The rental was a very good value, car was clean and delivered quickly despite only one counter attendant. Despite being understaffed, the attendant was friendly and conversational, and patient with the multiple customers they were dealing with at the time.
Cons: Shuttle times to and from the Tampa airport were somewhat long. We didn't wait an hour as I've seen some reviews, but it's still more than most offsite car rentals. Saw several shuttles for other places come through multiple times before one ace rental did. Likely due to the understaffing mentioned before.
24 Jan 2016
Pros: Car was clean and nice. Shuttle was reasonable staff friendly. Process was quick
1 May 2016
Pros: Car got great gas mileage.
Cons: Check out guy was so flipping rude I almost punched him in his face. I WILL NEVER rent from them again
Cons: Big charge for Pass Plate when it seems they just take a picture of your plate and send it to the rental company which they would do anyway. No FOB and key was difficult to get in and out of lock.
24 Oct 2015
Dirtiest and stinkiest rental EVER
Pros: New car but it was trashed. They tried to upgrade me to this car but it clearly wasn't ready.
Cons: Smelled like weed and completely filthy. I could barely see thru the windshield because it looked like they started to spray the car to be cleaned and just decided not to. Bad enough i was already waiting 40 minutes at 11pm to figure out what car they were going to give me. Took 30 minutes for the shuttle to come. Shuttle guy was very nice despite the long wait. Not worth saving the money!
27 Oct 2015
Pros: The person that dropped us off at the airport was extremely friendly and helped us get all our luggage on and off.
8 Nov 2015
Clean the cars between renters please
Pros: I was in and out of there on decent time. They are open 24 hours
Cons: The vehicle seemed to have food stains on the inside roof from a previous renter. Some of the features seemed to be falling apart like the gas tank cover. It appears as though there is little care taken of the cars between renters and they are definitely not cleaned, the windshield was absolutely filthy.
28 Nov 2015
Pros: Best value in market. I love that Fox does not charge extra per day for spouse/partner rental. As long as that is a part of the deal I will continue to choose Fox.
2 Dec 2015
Cons: the sales pitch. it took 45 minutes to rent the car because we had to listen to all the add ons.
8 Dec 2015
Not a bad experience!
Pros: It was pretty painless process. Cheap too! I opted for no insurance and they kind of hounded me about it. They never brought up the sunpass policy which I'd okay because I didn't use it. The rentals aren't brand new cars. There a some older vehicles with dents and bruises. Make sure you have them inspect the entire car before you take it. Customer service in person was just okay. But when I tried to call them, no one answered and I was on hold indefinitely. I just hung up. But, overall, if you want a car for just a few days and don't need to travel far, this is a good company to use.
14 Jan 2016
Cons: Waited over an hour for a car. Car had low tire pressure issues. Only one person actually working. Don't use this rental company.
1 Feb 2016
Pros: Pick up at TPA and return drop off was a breeze. It is a six mile trek to the Fox offsite location. Moving to TPA in 2017 I was told. We received a brand new car, which worked out great with great gas economy
Cons: Attempted upsell to a larger vehicle during pick up.
19 Feb 2016
Pros: Car was clean and newer. Had some decent extra features like a back-up camera.
Cons: Had to wait about 15 minutes for a shuttle at the airport and then had to wait 40 minutes in line before we could speak to a representative. When we returned the car, the computer system was down and they couldn't give us a receipt. They emailed us one later that day.
Pros: The check out process was quick. There was no one in line when I arrived. The vehicle that I originally requested was not available. I already expected this, so I was not surprised to get a mini-van instead of a Pathfinder. The price was the same and the vehicle met our needs just fine. Overall a very good experience considering the price and customer service.
17 Apr 2016
Cons: First of all, I stand in line to pick up my rental only to be told that they need to see proof of insurance to pick up my vehicle. They told me that only residents of the state of Florida need proof of insurance. I'm currently stationed in Germany and didn't have proof of insurance on me and this is the first time I have ever needed proof of insurance and I have rented with many companies before. I ended up having to call another department within my insurance company to get proof of insurance because it was 10 pm and they were closed. After I got proof of insurance I was told I still needed to pay for the insurance through the rental company because my insurance wasn't enough and that they wouldn't release the rental to me unless I paid for their insurance. I had to pay $24.99 extra a day for 10 days ($249.90) in order to get my rental car. Then a few days after getting my rental car I was pulled over because the paper license plate they had on the car had flown off. I had to take the rental car all the way back to advantage in Tampa in order to get this issue fixed which took me away from my family.
2 Dec 2015
Pros: Low cost and new cars
Cons: Car wasn't that clean and cigarettes odor, and still waiting for my receive
6 Dec 2015
Pros: East fast service
Cons: Didn't have requested car available
13 Dec 2015
Cons: Beware - unless you book directly through them they will not honor your rate. BUT you will not find that out until you return the car and are long gone. They add charges to the preauthorized credit card they you give them upon arrival. Then, you need to spend hours and hours fighting with your credit card company to have the charges removed.
13 Dec 2015
Hidden charges, Mandatory Insurance from the rente
Cons: Takes a while for the shuttle, the staff is not very cooperative and had a clear change in their attitude dealing customers of color. Got told that I had to buy their insurance of almost $180/day and can't use my own. Take it or leave it. Never going there again!
13 Dec 2015
Pros: The price.
Cons: You get what you pay for with Advantage rental car. The shuttle from the airport was slow and the customer service reps were robotic. They make you feel guilty if you don't get their insurance and try every sales pitch to get you to add it to your rental, as well as include the toll fees in your rental. They tried to get me into a larger car, "only $7/day extra" which would have cost an additional $70 at least. The car I got was dirty, dented, scratched and had almost 30,000 miles on it. It took me longer to complete the the damage paperwork than it did to get to my final destination. I won't rent from them again. In the future, I'll go with the larger, well known car rental companies. Like I said, you get what you pay for.
14 Dec 2015
The car was filthy
Pros: The customer service was good and professional.
Cons: They didn't was the car and the interior was grubby.
25 Dec 2015
Do not use!
Cons: The car was dirty, they over charged me multiple times, trying to get in touch with customer service to change the rental was next to impossible... I never write negative reviews, but this experience was such a nightmare, I had to warn others.
29 Dec 2015
Pros: Thumps down
Cons: I drove all the way to the airport, just to be informed after about an hour and a half of waiting just to get the vehicle. Never again in life will I ever even step foot there again.
Pros: They called as soon as we made our online reservation to tell us they did not have the class of car that we ordered so that we would not be disappointed. When we picked the car up, the class we had rented had been dropped off but not yet cleaned. We were give the option to take it or the lower class. Very good customer service!
7 Mar 2016
Cons: I raced here to return my car in time to avoid charges and they were closed. I called customer service and they said I had to bring it back in the morning. I rented my car early and returned it within 24 hours and they still charged me the additional hours. I explained it to the attendant and he didn't care. He would not adjust the bill.
12 Oct 2016
Cons: Oslt. Long wait between paper work and vehicle availability
14 Nov 2015
Pros: Everything went quickly and efficiently. The gal was very friendly.
24 Nov 2015
Didn't get the size car I reserved
Pros: Easy to do.
Cons: Car had scratches on front bumper. I assumed that was documented, but found nothing in the paperwork I was given. I took time-and-date photos for my protection, but feel I should not have to do that.
29 Nov 2015
Pros: Drop off and pick up went very fast.
Cons: Car had stains in the seat and rips in the material.
20 Jul 2016
Pros: Lot more features in the vehicle than expected. Great value. Great clean undamaged vehicle.
Cons: There were a lot of upgrades attempted. Usually when you rent a car you need to get where you're going, not haggle over additional costs and options.
19 Sep 2016
Cons: The car needed tender loving care for the mechanic
26 Sep 2016
Pros: Added money to my bill for being late and other things that were note true.
Cons: No customer service available 24/7.
20 Oct 2016
Pros: It was just what we asked for. Great gas mileage.
Cons: Although it was physically clean, it smelled like a barn. Being my first time renting a car, the lady I had at the desk, explained almost nothing and I got most of my information from the person next to her, helping another couple. Also, a quick run through on features of the car would be helpful, for example when a car has no automatic headlights or a strategically place. It difficult to find gas door opener, very slow to accelerate also.
Pros: The price was the lowest. The car was clean inside. The people were very friendly.
Cons: It was awkward getting from the airport to the car rental but they were helpful in the process.
19 Oct 2015
Pros: The car was very clean and the staff was friendly at pickup.
Cons: At dropoff the location 'changed' with some guy there to direct you to the location. The rent-a-car location changed without notifying anyone that it was changing locations, the staff at drop off "Advantage Car" was not friendly, effective or quick. They quickly dismissed everyone's concern for the changing locations and lack of communication. It has been over 10 days and I have yet to receive the $100.00 deposit I was guaranteed by the staff would be there within three business days. I strongly recommend not renting from "Advantage Car" in Tampa Florida.
3 Dec 2015
Cons: Gave wrong address in email confirmation
Did not mention in email that it was limited mileage rental
9 Dec 2015
Pros: price was good. drop-off was good. shuttle service was good.
Cons: long wait time for pick-up. initially only one agent helping people, despite 7-8 people in line.
22 Dec 2015
Cons: Car smelled like cigarettes. Was unpleasant to drive. It rattled and shook and didn't feel safe. Brakes squealed.
28 Dec 2015
Pros: quality vehicle. fair price.
Cons: very poor manager response time to resolve a problem with the rental. Unsatisfactory customer service.
24 Jan 2016
slow service on pickup
Pros: the car was clean and worked well. drop off back to the airport was fast.
Cons: pickup at the airport was slow and I waited in line for a car for over 45 minutes. that is unacceptable.
25 Feb 2016
Pros: I liked the price, location was decent, and they did have Volkswagens available.
Cons: Most of their cars were KIAs which I refuse to drive. The person behind the counter was all about sales and not too friendly. The car was OK, but scratched up like crazy, and they did a horrible job of washing the car and cleaning the inside.
1 Mar 2016
Pros: Toyata Camry is always a nice car. Nothing fancy but rock solid. Fast pick up at the airport.
Cons: The address given is wrong for drop off, car was filthy,
8 Mar 2016
Truly a good value
Pros: Not a lot of paperwork or hassle. No expensive showroom and great pricing. Will consider again
Cons: seats looked stained. Expensive for the length of time even though it was near holidays
19 Mar 2017
Cons: Waited in line about 90mins to get a car. Why is drop off so easy but pickup is so complicated?
4 Jan 2017
Pros: Good value , quick service, good car. A little weird at drop off as no one checked the car out so it kind of felt open ended. I documented with photo to prove no damage etc. no issues otherwise.
22 Mar 2017
Pros: Drop off in St. Augustine was great. Easy & friendly!
Cons: Pick up... BAD experience!
I called to tell them I was running late, and the manager told me he could only give me an hour. I told him I needed more time, but he said he could only hold it for ONE hour.
I don't understand WHY - if I have a reservation, and I call to confirm it and explain my delay it can't be held longer?!
He was very rude, and it appeared that he didn't want to hold the car because it was the only one holding him in the office (at 2:00 PM).
27 Feb 2017
Quoted Price didnt match Actual Price
Pros: It was a nice car
Cons: The Kayak price wss $95 and after i picked up the car i noticed i was being charged $146. When i dropped off the car and spoke to the Avis rep she got it down to around $100. I still felt kind of ripped off.
Pros: Easy pick up, great rate saved 50% on this on we way rental vehicle in comparative vehicle with other company
Cons: The return was easy but for so.e reason my rental agreement was not on the system
Maybe because it was a one way rental vehicle? Not sure
15 Mar 2017
Pros: Loved the car I was rented. Newer model. Very clean.
Cons: Phone number to National did not work so unable to stay in touch when I needed to talk to someone in the office. Car not ready when I arrived (person helping me went and cleaned it himself, so that was helpful), printer not working so no paperwork to take with me.
I put in TPA for airport and was given an offsite location. I thought I was renting from airport and went there first. Big disruption to my plans. Ultimately my fault for not paying attention to the address, but also very confusing process that I was clear I wanted airport.
28 Feb 2017
Pros: Fantastic customer service, easy check in process and they had the exact vehicle I needed.