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Great location and in hotel amenities Luxury hotel once upon a time, but lack of appropriate upkeep drops it down a couple notches. Not a bad hotel, just not luxury anymore.
Big bed and the museum campus. Screaming neighbors, for hours.
Nothing Bad heater and the place looks old
We loved the charm of this classic beauty. High ceilings and all. Well worth the extra money for lake view!
Loved the high ceilings and architecture!
Location was good. Bathroom was not good at all.
Beds are comfortable and the staff is very friendly. Onsite parking is cheaper than others in downtown Chicago. Wifi could be better. The rooms are older in style and decor, but that is to be expected in a 100+ year old hotel.
Horrible staff dirty
Breakfast, place eas crowded and staff had nothing to do
Great location and rich history - opened up the windows for cool air at night.
only suggestion for improvements I would have would be the doors to get into the different wings look like service entrances- out of character with the rest of the décor- could use an upgrade.
Nothing The room was dirty and so were my bath towels, also not to mention the hallway smelled really bad. Most importantly the staff were very rude when I informed them of my dirty room.
Beautiful view and rooms Rooms got hot at night and had to shower to feel better about it
need upgrade. Wall paper in bathroom peered off. Mattress was uneven and too soft. Too dark in the room even in the daytime.
Glasses which were used and kept aside for replacement were again kept in the same position for usage. they were not replaced just like any other utilities. overall very nice place
The location is good: close to subway, next to park, easy to get food to eat. I thought this is a 4-star hotel. When I saw the entrance of this hotel, it looks like 4-star. But when I got into the room, I thought I was in a 2-star Inn. The coffee maker is dirty, full of dust. The computer is not working and not able to off screen. The decoration of the room doesn't look like 4-star. Also, when the guest at next room used the bathroom, the loud "boom" sound would shock you. The WiFi is only free at lobby. The speed is really slow. When I refused to pay $30 for upgrade room with WiFi, the staff looked not happy. My teen girl was very disappointed for her trip to Chicago. She always wants to stay in hotel but this time she didn't want to stay longer.
A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO. The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.
Great Location and staff. Booked direct with Hilton for same price with a better cancellation policy and free WIFI for HHonors guests. Plenty of parking around hotel (spothero.com)
The staff was friendly and remembered me by name. The room was much smaller than expected for the Hilton. Parking is OUTRAGEOUS!
Good room rate. Staff was very friendly.Very good location. Very disappointed that we were not informed of the very expensive over night parking fee.
Liked: - Location of the hotel, right on a Michigan Ave - Professional staff - Big and clean swimming pool Did Not like: - No laundromat facilities onsite (important for me with family of 5 and extended stay) - Outrageous rate of $56.00 parking rate for 12+ hours - Have to pay to use the exercise facilities
Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room. Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!
My hotel was right acros from the park..a short walk from the museum and aquarium, as well as a ferry to the pier! The room was clean and large, and the staff was friendly and helpful. The lobby was beautiful! Hotel also has a large pool..was over all very impressed, would stay again on a return visit! That I had to leave!
Large lift lobby, never needed to wait for lifts Exorbitant price for outdated facilities. Extra charge for gym use, for 2-hour checkout extension, poor Wi-Fi coverage, HHonors login doesn't match room reservation detail. Do your wallet a favour and stay elsewhere.
Housekeeping, doormen, and one front desk clerk were very nice. Bedbugs and other staff debating it with me.
My room had a beautiful view and the staff were extremely helpful and friendly. Decor is a bit dated and the pool was a too green for me to feel good about swimming in it.
Nice pool. Parking was overpriced and when I asked the receptionist for assistance in locating cheaper parking, she told me that I would just have to walk around and find it. The security guard was very helpful in assisting me with that. Turns out a cheaper parking garage was actually next door. Got into my room to discover that they checked me in for the wrong room. I had ordered and had a confirmation receipt for a standard double, she had given me a single queen. When I tried to call down from the room phone, I could never get through to the front desk. When I called from my cell phone as a new customer, I was able to get through and it took some arguing and reluctance on the clerk's part and a long hold before they would honor the receipt I had for the room I paid for. I had ordered and paid for my room over a month in advance. No hotel restaurant or bar, which forces you to go next door to the Hilton and discover how much nicer their place is. I will not be staying here again.
Location location location! We were so pleased with how close we were to all the attractions we wanted to see. Walking distance to everything! The staff was more than amazing; kind and helpful. We hadn't intended on using the pool but if we had we would have been disappointed bc it was closed for 48 hours (the length of our stay).
great location Sheets too short, wouldn't stay on bed.
Location Value for the price. Kind of old facilities. Don't offer.breakfast as an option. Very expensive parking
We liked the cleaning lady. She was kind and the most professional. We also liked the gentlemen who helped us get a cab. He was kind and treated us like family. I didn't like how I specifically paid for a standard dooblw queen room months in advance for three days only to arrive and they tell me, "sorry we on have one queen a couch and a cot". This was not a first come first serve. They told me on the phone specifically what i would have. He room unpaid for. Never once did they try to accomidatw me the next day or offer a discount for the inconvenience.I paid over 700$ so my older boys could sleep on a cot that hurt his back and a roll out couch that the springs poked through . This was our first time to Chicago.
It was a clean place to lay your head at night. The staff was nice and courteous. The TV and refrigerator were modern and worked well. The construction around the hotel is pretty scary. The heating system of the hotel is ancient and it was hard to get to a comfortable temperature without opening the window.
The staff was very friendly and were in a great location.walking distance from many museums. The bed was hard and awful. The hotel was in severe need of renovation. Not your typical 3 star hotel. More like a 2 star. Other guests are loud and the walls are paper thin. I would never stay here again.
Location is excellent for access to all Chicago has to offer. They are renovating and the construction noice was a bit tedious. My room was clean and adequate but there were visible signs of disrepair. Cracked drywall, buckled ceiling and signs of water damage on one wall.
Great accommodations for the price, friendly staff with awesome recommendations, clean and in a great location. Would definitely recommend! Only real negative was that the room was constantly too hot with no way to adjust heater or turn on air conditioning. Had to have the window open the whole time to keep temperature down and was still way too hot. Microwaves to reheat food would also be a great addition.
Good location, comfortable
The room we had was amazing. The view was amazing. The hotel itself was amazing. The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
Great location, clean room, friendly service Food service only began at 6am.
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
Great location and valet parking is great after long drive "Historic " structure inside
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting, The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
Location, location, location, couldn't have been better. Lobby was beautiful, unlike the rather drab rooms. Cleanliness was impressive and the room maid was such a doll! The Hotel security were both friendly and helpful. It is nice to be recognized and have a cheerful face to see each morning and evening. The front desk clerk was...well there is no other way to put it, absent. In the four days I stayed there I never once found the man at his appointed front desk but was hidden somewhere in the back room. This man never offered anything of help, including baggage help etc. When I did speak with him it was terse and inadequate. Surely didn't make me feel welcome. He should get another job in which he does not deal with the public.
The room was a good size-a bit plain, but comfortable. The entry/exit to Grant Park for the Chicago Marathon was directly across the street. You couldn't put this building in a better place. Great location.
Parking garage right across the street. Beds were small uncomfortable cheep pillows and sheets. Staff at front desk was rude and not welcoming. Very loud Banging noise on the pipes around midnight. View from Windows was an abandoned building. Only gave us one coffee cup and no water cups.
Location Everything but location
Clean room, hallway, and downstairs facilities. Friendly & well informed staff. Three medium sized elevators. Small cramped room with tiny bathroom. Even on the 10th floor the sound of blowers in the alley made for an incessant, loud hum all night long. Screaming crickets would have been more welcome. Then the steam radiator heat wasn't turned on until 10pm. My room was about 60°F when the pipe-knocking finally began. The restaurant downstairs was overwhelmed in the morning since only two people were working - though the food was pretty good. I waited 20 minutes to order at the counter and another 20 minutes at the table until my pancakes were finished. 15 minutes later I was finished. Parking is not included and my plans kept me in downtown until 3:30. So I put my things back into my car at the garage across the street after breakfast. When I collected my car it had been parked there for 23.5 hours, yet I paid $15 dollars extra for a second night as I was ready to leave after 2pm. Still cheaper than another night in a hotel plus I was home in about 4 hours anyway.
The people were wonderful. We were able to check in early, and they let us check our bags after checkout so we could explore the city for a little longer before we had to leave to go home. The people and proximity to Michigan Avenue, Millennium Park, etc. were what made our trip. The window air conditioning unit kept the room very comfortable, and there was a safe in the closet, which was nice to have. It was what you would expect from a Travelodge: old, fairly clean, somewhat comfortable mattresses, nothing extra. I am very glad I brought my own hair dryer because they did not have one in the room.
Location - close to downtown Not accomodating on providing sufficient late-check out.
The only friendly people working at this hotel are the two porters that worked in the lobby. They were friendly and helpful. Especially the man working the night shift. I found every person I talked to at the front desk to be short and rude. I asked about where to park for the best price and he acted like no one ever asked that question before and was rude about his answer. Never mentioned validation to reduce the fee - found that out on my own. Scowled at the mere mention of early check-in and never offered to take luggage. This man needs a new job where he doesn't talk to people. Came back later to talk to a younger guy, thought he would be friendly - but no smile, no helpful tips. Blah. Then the rooms were unbelievably old and run down. Warning: NO BLOW DRYERS in room.
This is a comparatively affordable hotel and a good value for short, busy-schedule business trips. If you don't need the extra amenities and if you want a convenient, clean, no-fuss "place to stay" it's a good find. It is also close to the downtown Universities, making it easier for the moving in (or out) of your college student(s). Although there are many food choices within a few blocks, it would be nice if there was a breakfast choice, that was open early, in the building.
We enjoyed our stay, location is very convenient close to all major attractions. When I arrived person at reception desk told me that my reservation was cancelled though in fact it was not. Customer Service was very helpful to locate my reservation. I just do not understand why hotel staff could not see it.
Location, a block from Michigan Ave, but rooms are in poor conditions. Rooms not good conditions, should be panted.
It's was close to everything so I could explore during my layover and get some .rest. It was good for the price. But I would stay there again. It is next to a loud people mover. Also when they redid the hotel they took to many short cuts peeling paint exposed pipes no breakfast
Nice set up, cafe on ground floor. Community kitchen with fridgerators. You can cook whatever you like and bring back leftovers.. Have to pay 10c a minute for computers onsight.
the staff were very cooperative and freindely. economical hotel in an excellent location the smell of the room
I liked very much the fact that the room and the bathroom were very clean and the fact that was a safe place and of course the fact that I could lock my BAGGAGE....cause when you share the room with different strangers you never know what you can "loose"....:D The only thing that I didn't liked was the fact that the breakfast was to poor.
well organized, clean rooms.
I saved a ton of money. My room was noisy because of roommates and the train tracks right outside the window.
They give me lots of informations about traveling.It really helps me a lot!!!
It was very clean, great downtown location, employees were very nice and provided lots of info on the area like where to eat and what to do. The place was fairly quiet, provided breakfast, and had sitting areas with nice leather arm chairs.
Very convenient location. Friendly staff and guests. Linens hadn't been changed on my bed even though I arrived after 4 pm. Room was quite noisy throughout the night with people coming and going. Some one left early about 5 am and left their light on. Part of the hassles of being in a hostel with no curfew.
Safe, welcoming environment. GREAT location close to a variety of attractions, amenities and public transportation.
This place is really good, the staff was amazing and the environment was lots of fun -- without being noise at all! The Location can not be any better. An A+! Water pressure in the room showers needs lots of help!
friendly staff difficult to stay on top of cleaning (kitchen and bathrooms) when so busy
Every member of staff, from front desk to housekeeping, were outstandingly friendly and helpful