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Location was great. Near millennium park and downtown attractions Never experienced worse hotel staff than this. From the bell man to reception to guest services
The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.
Location Beds were lopsided, couldn't sleep on it.
Efficient and clean
We had a lovely room, very well decorated. The bed and pillows were very comfortable. It was quiet and the staff was extremely personable whenever we came across them. The lobby itself is worth a visit. It's like stepping into a guided yesteryear. The paint on the back of the bathroom door was flaking. The tv is too small and it was hard to get the remote to work with it from the beds.
Walk into the grand lobby and you feel like you're part of Chicago history. The rooms are a little small.
Incredibly beautiful hotel. The lobby is a masterpiece. I felt like I was transported in time...with modern amenities close by. Wish there was a refrig in the room but other than that, this trip was perfect. I plan to visit The Palmer many more times.
The hotel is historic, but apart from the lobby, which is impressive, the historic details are not well preserved, so overall it feels less like a grand old hotel and more like just an old and run-down hotel. The room was small; carpet was worn out; drapes hideous; no fan in the bathroom; a tray of junk food was set out on display front of the bed, which could not be moved without incurring a charge, so it was like we were sleeping in a convenience store.
Gorgeous lobby with polite staff. The bed was incredibly comfy and the room fairly clean. We had a room that shared a door with another room. It was EXTREMELY loud despite the gentlemen next door speaking in normal volume levels. They had their tv quite low, yet we could hear every word. It made us very uncomfortable. We chose not to make a fuss out of it since we had a terrible drive in and we were only staying one night. The bathroom was TINY.
Décor in the lobby was fantastic, staff in the restaurant were wonderfully attentive. Excessive noise due to an event with 200 high school and young adults. They were allowed to run up and down the stair wells until 4am even after complaining to the front desk. I expected the Palmer House to be luxury accommodations, but found in reality they do not care about their guests. Host at the Honors desk was very short and abrupt.
In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean. Bed was a bit too uncomfortable and no water pressure in shower.
The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.
room was excellent - very comfortable bed restaurant was nothing special - for location of the hotel it was poorly situated and did not take advantage of this location and offer a view of the park or of the lake
Location, interior design, amenities
The room was great and the amenities were awesome. Great location, only a few minutes from Michigan Ave and Millenium Park. It would be hard to return to Chicago and stay anywhere else!
Its just 18 floors
Loved the view of the city from our balcony. Also, the rain shower was great! It was the perfect location to all the tourist attractions of the city. Would definitely stay here again! The cost of parking was a bit overpriced.
The staff were EXCELLENT! I was there for a small event and Dominic took perfect care of us. Loved my stay!
Booked through kayak the day of to arrive and no record of my booking at hotel. Card was swiped twice, so I had to wait past my stay for the authorization to fall off for the $700 charge. It was a messy situation and one that shouldn't happen while I am taking a break.
Cool looking. Hotel corridors unique in a good way. Room comfortable. Balcony nice but should have bad small chairs. Bar uncomfortable and staff had stiff personalities. Facilty confusing.
Room was amazing. Facilities (pool, fitness & game room) were phenominal
Modern room, loved the shower.. Found the room servicw menu limited, very few items.
Beautiful hotel all around. Incredible pool deck, one of the best I've seen, Upscale, and very clean. The noise from fire station nearby meant that we had to keep the balcony door closed and so it was a waste to pay the extra money for a balcony you can't enjoy. Very expensive parking.
I hosted a meeting while I was there and their banquet staff was exceptional! They were able to make changes last minute. If they didn't know the answer to a question they found out for me. They were always smiling and always on top of every detail without my asking. The side chair & mattress were a little harder than I prefer.
Public spaces, vibe, decor, the radio in room. The inability to do a normal load of laundry -- either by myself or by the pound -- they only offered laundry with rates like $5 per pair of underwear was a major hassle/shockingly overpriced. Rooms are pretty small and most face an old factory-type building, but that's no big deal.
Great location, and beautiful view from the rooftop bar. Renovations in the building are really wonderful, and we enjoyed having coffee in the morning in the lobby area. Unfortunately, the hotel can't decide if it's catering to its guests, or the long line of people waiting to get up to the rooftop. Elevators were extremely slow, and we were told not to take the stairs, even though there was no sign saying staff only. Additionally, the design of the room trumps function. I wish there was a place to hang my towels. And it was dark--I had to move my suitcase underneath the light to find my clothes. And yes, the shower leaked everywhere and was a little cold. But it all looked nice.
This hotel has a really nice "members only" feel to it like a stodgy old man city club with out the stodginess. it is beautifully decorated and the rooms were not your usual doer and feel. There are so many different venues to choose from that we could have never led the hotel. The drinks and food are a bit pricey, but it fits. The only thing I would change about the room is that we wished there was an in room coffee maker. With all of the other stuff they put in the room to charge you for, a coffee make would have been nice. Also, we had to order ice from guest services as there are no ice machines on the floor.
Very unique hotel with cool public spaces and furnishings. Friendly, helpful staff. across the street from the cloud sculpture at millennium park. Highly recommend!
Beds very comfortable. Location was perfect. Lighting in bathroom not good at all. Height of tub could be a problem for kids and short adults.
Loved the location the staff and the bed Hated not having a tub , shower only . The room view was a metal structure and a concrete wall . The room was very small.
A beautiful hotel in an excellent location. The best service I have ever experienced in a hotel. The room was large and beautiful. Excellent beds - I slept really well. Overall a great experience!
Great service and attention to detail. Very guest oriented and helpful. $50 for overnight parking.
Breakfast no flexibility, no helpful staff
large suite good for family Location far from restaurants, other popular spots. Shower drain did not work and overflowed requiring multiple staff visits. Long waits for elevators. Room adjacent to elevator. Not generally up to character of other Fairmont hotels.
The fancy coffe pot in the room. Just simply give me a Mr. Coffe machine that is a no brainer. We also stayed in the room when we had to switch the clocks back. No way, no how could we figure out how to move the time back one hour. Stupid things, but iratating.
Very caring/warm/genuine staff. Outstanding view of park from room. Great breakfast in room and "rainfall" showerheads were very relaxing. A bit away from the shopping but they have a Bentley to help with transport. Could not secure a late check-out but hotel was fully booked so this was understandable.
Large room; very clean; excellent location Lack of countertop space in bathroom
The location was nice. Boring hotel, average style rooms and amenities for the price range hotel
Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.
We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed. The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.
Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.
Loved the atmosphere, very pretty, very nice hotel. Had a wonderful stay and would definitely recommend it.
Rooms are comfortable and well maintained Convenient location across from the Goddess and the Baker and of course a short distance from the Bean (Millenium park) Very friendly helpful staff
Was a bit of a mess but it will end. Not all rooms have a desk for computers
Talk to Bennie when you get there. He'll get you set up downtown.
Didn't stay here long but got upgraded to a beautiful suite. Great facilities, decor, etc. Staff were very friendly and welcoming. Definitely a great choice!
This is a very nice and comfortable hotel. Rooms are nicely decorated and the bed was excellent. Also free WiFi. I will definitely book this hotel again on one of my business trips to Chicago.
Excellent location, clean comfortable room, polite helpful staff, free wine & snack every evening.... Nothing
Great location. Morning coffee and afternoon wine. The room was too dark. There is inadequate lighting. Pillows were feather but far too soft.
Location was central to everything and the staff was very helpful. Toilet paper was really poor quality. Minor problem with the bill that was quickly settled.
Very friendly and helpful staff. Large and comfy rooms. Beautifully designed entry way. Wine hour at 5pm was great. Close to shopping, restaurants and museums. Ended up with a room that had absolutely no view. Room cleaning could have been better, but nothing gross. Those two things made the $190 plus tax per night room a little too expensive.
Great, attentive staff. Terrific location by the river. Comfortable bed. Lobby Door staff was extremely friendly, helpful and welcoming. Expensive for what you get. Room a/c is on energy saving computer load management, so it can take ten minutes to respond. River view 7th floor deluxe king Room had one uncomfortable arm chair, and a tiny sliver of a window that allowed one to see the bridge over the river, but, no water or boats. Exercise room was a joke, just A universal and dumbells. Free morning coffee a plus, but offset with tiny cups and mediocre coffee blend. Free evening wine was nice, but unlike far less expensive embassy suites, no snacks offered.
Everything..great fluffy pancakes at breakfast I love this hotel.For some reason when I checked in they thought I had requested an adjoining room (I did not)and did not have me scheduled for a room with 2 beds that I had reserved. However they did some juggling and gave me the type of room I had requested.
We enjoyed the wine reception and the taste breakfast in the adjecent restaurant. The hotel is located right in the heart of Chicago and pleasantlly quiet. The hotel does not provide slipers.
Great location and a very good hotel overall No tea or coffee facilities in the room.
Stylish, friendly staff, good location. Lovely L'Occetaine toiletries, but putting bath products (those bath "bombs") for sale in the bathroom is tacky. Either offer them as an amenity or don't put them out at all. Same with the "animal" socks. Hotel rooms aren't department stores. Coffee in the lobby was excellent. It would be nice if you could add a small selection of rolls or muffins to complement the coffee. And it would be great if the coffee service was offered until noon or even later. Asked for and received a quiet room. However, the trade off was a room overlooking a service roof/steakhouse sign, with no view of the beautiful city of Chicago. I would imagine a quiet room can be had without sacrificing a city view. Don't double glazed windows block out noise? The room was dark because of the lack of natural light and somewhat depressing. Prior to my visit I joined the Kimpton club, but the front desk had no record of my membership. Membership is supposed to offer a number of benefits, including preferred newspaper delivered to the room, but I only received the requested ny Times one day out of the three I stayed at the hotel. Pad and pen (I took them with me when I went out) were not replaced during my stay
Very comfortable, nice different decoration, excellent service, personnel, complimentary wine between 5-6pm. Few blocks from Billy Eliot's musical (must see!). Great restaurant close by, Catch 35! Nice walk to Mgnif. Mile. Allow 1 hour to airport due to traffic. nothing
location is great My wake up call never came. I was late for an appointment
Location and decor The bar
We were on the 23rd floor right next to the stairwell, and I have no idea where the noise came from, but all day and all night there was a loud knocking/banging noise, followed by a revving noise that would come from a machine, that continued nonstop. We were not near the elevators, so we ruled that out. It was impossible to sleep, even with the tv on and my white noise sleep app. Ridiculous. I don't know if the rooms booked on kayak are the crappy, noisy rooms because of the good price, but I will not be staying at the Hard Rock again.
Location was good Rooms were small, holes in the walls and dinged mirrors. Humid rooms and beds were not the softest.
Staff was helpful. facilities were clean Floor wasnt finished week. Tiles in bathroom were not fully set.
It was very pleasant get there early and having a room to do an early check in. The staff was excellent. Overall it was a good hotel. The location of it was very impressive, close to every place, Willis Tower, Millennium Park, and Navy Pier. I think it's a little pricey, but given the location I think it's worth it.
Very convenient location right on Michigan Ave. You won't run out of places to eat or stores to shop. I'm a music enthusiast and the memorabilia on the walls is a nice touch. Also a guitarist and the ability to have your own guitar brought to your room to play was pretty sweet. A Jamaican style bar club along with a nice steak/bar restaurant are in it (Although a little pricey) Been to many hotels due to my line of work. Although the ambience is nice Its not much more then anything you'd find at a Holiday Inn or Hampton. Seems a bit on the older side. Don't know about the more expensive rooms. But ours did not come with a fridge or microwave ( you can purchase them)
It has a great location for downtown shopping and dinning Despite the fact I paid extra for the larger more luxurious room it was very small and came with no perks such as included parking. Parking was twice as much as the near by overnight lots in the area. The towels, sheets ect were very stiff and ruff with no robes in room. The staff seemed clueless on several amenities the hotel offered including an app for the tv that allowed you to order movies and control settings the same as a remote and thank goodness because the actual remote in the room did not work. Also there were added charges to the bill that had to be disputed at checkout all were resolved but it added frustration onto an already Less than pleasant experience. We will not be staying there again.
Location is great Slow elevators asked for a room on the upper level with a View, received a room on the fourth floor facing an AC unit. Not cool HRH
Location was central to all the attractions. Cleanliness of the shower.
The geographic location was the best !! A little no frills.
I usually love the Hard Rock with its funky style and fun atmosphere, but this time the room was small and awkward poor lighting and not well appointed. I am used to the minimalist approach but this wasn't even a fun or modern feel - seemed just more drab. The staff was great just the rooms seem so much more run down and drab than the other hotel we used during our Chicago trip.
We had to wait 90 mins to be checked into our room. We also had to ask twice to have our room made up even though we had the service light on.
My boyfriend and I decided to have a fancy night out and found a great deal for Virgin Hotels Chicago. It was for only one night but we wished it could have been a week! Everything was amazing. Check-in and check-out service was fast, easy, and staff were all so friendly and accommodating. Our room was gorgeous, most amazing bed we've ever slept on! Overall, Virgin Hotels had an amazing vibe to it, very hip and fancy. Absolutely recommend!!! That we didn't get to stay longer!
Brilliant, well thought out design elements made our chamber a pleasure to stay in. Separated dressing room/washroom allowed myself to get ready in the morning while my fiancé grabbed a few extra minutes of sleep in peace. Additionally the staff was very helpful, informative at check-in, and incredibly friendly. Also the Hosted Social Hour is an absolute must do! There wasn't anything major to complain about here. My fiancé felt the complimentary toiletries could have been more femanine scented (or at least a tad more gender neutral) and our server at the dinner in the lobby was slow and forgot a third of our order (to her credit however, she recovered well when the mistake was pointed out).
GREAT design, beautiful art, comfortable, clean, easy and has a personality. Also, mini bar is reasonably priced, which really says a lot. Also, the process to get in and get out was so simple and efficient, I'll be staying there the next time I head back to Chicago.
layout, amenities, bed
We had an excellent brunch at the hotel restaurant. The beds were quite comfortable, and yoga equipment was available. We reserved a king room but were given a room wtih a queen bed. The staff did not provide an explanation until we asked. We were told that no king rooms were available.
I liked the location and the quite comfort of the room. I liked the variety of contents in the minibar, even though I didn't actually eat but one thing. My room was a little noisy, but I just wore earplugs and that worked out for the most part.
I had an excellent room with a view of both State and Washington Streets and Millenium Park!
Excellent location, walking distance to everything Its a pet friendly hotel, dogs barking very laud in the halls at night it was hard to sleep, also no buffet breakfast.
It was a beautiful hotel and a great experience valet parking price
Availability to the theaters and shopping. All in walking distance Rooms are very small. Limited amenities. No coffee in room. Parking is too expensive.
Location, design and hotel environment, free wine in early evening, ease of online registration. no
Staff were amazing! They took care of all the details with great courtesy. The room was beautiful, the bed was super comfortable and everything was very clean. The Atwood Cafe food was delicious, and they modified reservations for us without a fuss. I would definitely stay here again and recommend it to family and friends.
The building, itself, is a renovated office building across from Macy's on State St. The location is ideal for sight seeing in the Loop. It's unique. A lot of art deco trim. It's nicely decorated, the staff is pleasant. They serve complimentary wine at 5 p.m. It's boutique hotel, not a monster one. The rooms are small.
The historic Hotel Burnham is lovely. The Atwood Cafe is supurb (and I am a picky eater). I booked a King. Upon check-in we were told we could only get a Queen for the 1st night.