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Loved the modern room designs, layout, and furnishings. Very helpful, friendly staff. Great location to access downtown and the "L" to see the rest of Chicago. The bathroom didn't seem to have a fan to get rid of shower steam.
Service and staff and proximity to grocery stores. Noise from Interstate.
view, walking distance to dining, willis tower rooms are too small, no refrigerator in room, shower water luke warm
Stay here every time we are in Chicago. Nice having a balcony. Parking is $43 per night. Way too high when we walk everywhere we go.
The staff were very helpful and friendly. The room was fantastic, love the balcony. Thank you for a hotel chain finally realizing that not all people are 5 foot 8 inches tall, it was nice to be able to shower without having to squat to wash my hair, kudos for the adjustable shower heads. Having to pay to park in the lot of the hotel i was already paying to stay in.
My family and me stated at your establishment for one night on Sept 15. Beautiful hotel, great accommodations and conveniently located. Really appreciate your wonderful service Couldn't stay longer
The location is excellent, being so close to the hospital complex nearby. The restaurant was wonderful, and the morning breakfast room service was on time. The toilet was poorly functioning. The TV remote "worked" but did not actually control my TV. Also many channels were just static. The final nail in the coffin was the mandatory valet, which costs $43/night. That was horrific.
Very good service, staff were keen to please. The room was spacious and comfortable. Not in the most glamorous part of the city but not too far from where it all happens.
Convenience to the Medical Center
The people who assisted me were all very helpful and friendly. The food at the restaurant was fantastic. I had a steak and burger that were both really good. The room was extremely comfortable. Thanks to everyone there.
Very clean. Friendly staff. On street 24 hour free parking. The bed. Pretty uncomfortable. We slept upside down to avoid feeling like our feet were higher than our heads.
Perfect location close to everything downtown, very clean modern rooms, everyone on the staff went out of their way to make me feel comfortable. I will definitely stay here again in the near future!
This hotel's ocation is it's best advanatage.
Close to bus and train surprised by linen fee ($3) and key deposit ($10)
The breakfast was ok. No elevators, and the building is old and squeaky, very small, not enough showers, internet was slow, construction on building during stay
This is ok if you aren't too fussy and can go with the flow. It's a bed for the night and is warm but that's about it. The big plus is the common area - free internet and big plasma screen TV. You have to go into a resteraunt and ask for the owner to come down which can take some time and isn't ideal if you've been traveling for a while. They had no record of my booking and made me feel like they were put out to have me there. It seems they are still doing building work in the halls, there are no hair dryers and the toilet cubicles are tiny.
Location near downtown and cta, room and bathroom cleaness. Hotel don't have lift. The climbing at 3rd floor after travel from Europe with 15 kg luggage only for full fit PEOPLE.The recception desk's worker was not interested how guest reach her/his room.
convenient location 1. At breakfast, the man was very angry.
The room is very clean and comfortable...although the bathroom was the shared facility, the cleanness was beyond my expectation...the hotel is located in the Greektown, pubic transit is accessible within walking distance...the hotel staffs were nice, friendly and helpful...all in all it was very good value for money... The building has several stories and does not have a lift. So if you have a lot of bags, it could be quite some exercise taking them up to your room.
the location, friendly staff and breakfast!! bathrooms were shared and needed more hot water and a fix on the door hardware.
Very nice free breakfast It was noisy, but on informing the desk they took care of it.
The sheets were clean and nice. We were not aware that the hotel was a hostel. Bathroom facilities down the hall. Room was bare. We had a room on the third floor with no elevator service. My husband had a soft cast on his foot and needed to walk with a cane. No staff to help us with luggage.