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friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
The hotel room was lovely and comfortable and the staff were very helpful
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
Professional and helpful staff
Nice Location. Near Cologne Dom.
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
Room was clean and modern. Bathroom door did not close.
Excellent in all aspects. Hotel staff very committed No chance to open the window in most rooms
Location, Not Busy "Size", Facilities, Rooms and Food in particular breakfast Nothing
location so good and staff so helpful very expensive though nothing
swimming i could not exitthe hotel on my rollerblades :-)
the view of the hotel was really good.
Overall this hotel was excellent in all aspects, I found the staff to be the best thing about the hotel. They were so friendly and helpful and really made us feel welcome. This is my most favorite hotel I have stayed in for the reason of the staff and facilities. The swimming pool could stay open a bit longer, as it closes at 9 or 10pm depending on the day.
The attendance by the reception staff was excellent
Staff very friendly and accommodating, good location
Wonderful attentive staff without being intrusive. Perfect location for sight seeing/shopping. Excellent outdoor informal riverside restaurant - open when the weather is clement. Superb spa. Classy breakfast. Nothing to criticise. Regrettably the normal room rate will be beyond the budgets of most people though.
The Service at the hotel was very very good. Spa, Pool etc.:)
Clean and quiest, good localisation. This hotel isn't really 5 star. Hotel need remodelling. TOTALLY OVERPRICED!
close to the center and the public transport
proximity to city sights
friendly people and staff and location
Big rooms, comfy beds, clean. Nice staff. The fact that I had to pay an extra 7 euros for a "city tax" in Cologne that was not advertised on this website or mentioned at all when we checked in the hotel. That needs to be addressed by either this site or the hotel.
It's great location.
The staff were so attentive and made life very easy for us. They were always cheerful and the whole experience was so positive.The room was splendid and the breakfast and evening meals could not be faulted. The use of room key cards to operate the lift was not always the easiest task to perform.However staff were quick to help when necessary.
Have had a lovely stay at this hotel x very close to centre x we went for the Christmas markets x lovely breakfast lots of choice x we had a lovely meal in the fou French restaurant in the hotel x x would stay again x The checking in and out was very slow x x
We stayed at this hotel for two nights at the end of November to visit the Cologne Xmas markets. We were more than satisfied with the hotel, it's location, rooms and facilities with friendly staff and helpful concierge and reception. Excellent accommodation which we would recommend without hesitation. Breakfast was expensive but there was an impressive selection and a1 service - a great treat. The addition of a 5% city tax which had been implemented to our bill subsequent to our original reservation, which was not made aware to us prior to our visit.
The staff at the Marriott were extremley helpful and friendly. I wanted a room with a bath and as the suite I had booked did not have one - The lovely Reception personell upgraded me to a room that did have one. Service = a grade
We enjoyed our stay. The breakfast was excellent, with many choices, good quality and freshness. The staff were helpful and generally efficient.
Very close to rail station and shopping. I have no complaints
I loved the location and the cocktail bar. The staff were very friendly and helpful. Some were quite funny. We got a great price for a great hotel, but I'd happily pay more (if I had to) to stay there again. I didn't get to use the spa facilities as there was no information in the room as to where it was or what facilities it had. I didn't see any room service info until the last day - a shame as I would definitely have had my breakfast in bed - expensive though at £30 a pop. They need to include an obvious "cheat sheet" that's visible to see as to services the hotel offers. All they had was a book showing the international locations of other Dorint hotels.
Excellent health facility, very comfortable, and great location. No
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
the personal touch none
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
Great staff, great location and good clean room. Only one pillow! And no hot water making facility in the room unless you upgraded!
Very comfortable and a great location.
The hotel was very well kept, clean large rooms with all the ammenities. The front desk was helpful. The restaurant was very good. Loved the steam and sauna rooms - really made a nice end to the day! The tram stop was under repair so we had to walk 5-6 blocks to get transportation.
The reception were attentive and efficient. The room was a good size, and well maintained. The service in the resturaunt was good but the food was a real supprise - excelent. No tea coffee facilities in the room
Staff were very friendly but the atmosphere relaxed. And i liked the fact that there was a small gym and lovely facilities. Only that complimentary soaps etc.were not replaced and sometimes items purchased from the mini bar were not replaced for two or three days either.
Convenent location near the river promenade and just a 10-15 minute walk from the old town.
location was very good did not use breakfast buffet due to being to over priced
nothing in particular It is a very noisy location. You cannot sleep with open windows, the noise from the highway is too much.
The staff could not be more helpful and friendly. The food was good but not amazing.
Room was spacious and perfectly OK Internet Access 15Euros per day without pre-warning except on a paper in the room Friendliness of staff only regular (laundry was not picked up in the room and when taking it to reception the only answer was that this is the way it is in this hotel...)
The hotel is interesting but the rooms look like they need an update. Breakfast was good but the service was not the most attentive.
to far away from the old town (altstadt) the staff was not that friendly in the bar and during the reception wich we followed for the german Netbisquits company. The reception at the frontdesk was friendly, but did nothing extra. They forgot to ask if we parked in the garage (they could have know this) so my collegue got no exit.
no complaints the service was first class
Hotel visit, kindness of staff, great bar and terrace, very intimate were told we could not go on the terrace because of a private function, it is a shame because on the room floor, we could not see as well and take pictures.
I liked the restaurants, and the unike design Breakfast was totally unacceptable for the price of 28 euros/person, overall the value for money was quite low. also unacceptable the extra cherge of 35 euros per person for 2nd person in the same room.
The hotel is wonderful regarding design, restaurantes are great, excellent choice. I think it has a problem in de Maisonette rooms, the stair is really small and curve so it is almost impossible to take your luggage upstairs where the bedroom is. So at the end your suitcase will be in the sitting area. Also my room smell of humidity.
Friendliness and helpfulness of the staff. The location was good and the view fantastic.
Interesting building , helpful staff WiFi connec tion not straightforward
The staff were excellent, not to far from the cathedral.
The staff was very helpful. Architecture was interesting. Very relaxing yet luxurious atmosphere.
Good location, good service
The hospitality of the stuff was outstanding. No
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
professionnel and friendly staff. very good asiatique restaurant
The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat. The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
All the lobby staff were helpful and pleasant.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
Everything was perfect
proximity to Koeln Messe, friendly staff, fitness facilities, breakfast buffet tobacco smell, noise (squealing door on floor above), unhygienic sink, un-cosy lounge, the fact that breakfast was too expensive and not included in room price
Staff very helpful and friendly and ambience of hotel lobby and bar very pleasant and relaxing Very expensive to stay and bar prices very expensive. Also request to pay an additional tax on the original payment which was paid since August and this request was rejected
I like the staff all over and rooms were beautiful. And also because you are very near to the mess.
nothing to complain, staff is exelent
The rooms were amazing, the staff was friendly and the Breakfast in Bed service was awesome. I didn't like that you had to use your room key to operate everything from the elevator to the lights.
NIce rooms cleaning team knocked at 8 AM waking up us because they wanted to clean the room. never happened in other hotel in my life
The service and the quality of the food at the Paparazzi restaurant. The first evening we have been served a lobster, which was not fresh (it was stinky) it was taken off the bill but anyway it should not happen in this class of restaurant. The second evening we have waited over three hours to be served.
I like best the services, facilities, the comfort, the cleanliness of my room the location and the advantage of having a relaxing time at the spa after shopping.
Room design, elegance, spacious, electronic shutters Nothing
Good location to go to the Koln messe Too expensive
great room, great shower a little far from the city center
Location, good breakfast The room wasn't ready for the time of check in though it was around 3pm; The staff didn't make the bed during the room cleaning, took only empty bottles; Shower was almost broken; Room could be bigger for a 5 star hotel.
Our second stay here and my second review on booking.com. I find it difficult to deviate from my previous glowing report. This hotel scores very highly on all fronts. One of our favourite "weekend-break" hotels.
Warm welcome and information. Staff were excellent. The pool was too cold!
Club Room High Price 400 EURO for first two days ridiculous for this class of hotel
As a first time visitor, wish I would've got an upgrade and it really would be better if it only Lindner but all hotels offered extended check-out times... especially on a Sunday when breakfast ends at noon.
Great bed with nice pillows and sheets. BIG bathtub! Good breakfast. Enjoyable pool & sauna. Extremely accommodating staff. Nice location for sight-seeing. Some of the spa/sauna facilities were under construction.
All staff were very friendly and obliging.Enjoyed the club room and facilities.Good location. Airconditioning not as good as should have been in bedroom section
Disappointing for a 5 star hotel. Price of WiFi at €12.50 per day - broadband availability when traveling is nowadays a necessity so include it in room rates. Rooms and bathrooms pretty standard and a bit tired. Staff somewhat clinical in their manner.
great location, decent sized rooms, very good breakfast included. Staff helpful. mildly disappointed with the spa, very 1970s, but great steam room still. would return!
Loved the bed.... very comfortable. Even though we were in the middle of the city it was nice and quiet. We wanted to go out for dinner, it was already late and we asked for help at the desk. They sent us to a restaurant that was closed and had no further suggestions, thanks to a local taxi driver we had a wonderful meal.
good service,city info,great location
great central location
No complains. Very good breakfast included.
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
over all very good
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
wonderful location and very nice staff not enough pillows.
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
Very good buffet breakfast
The room had a perfect temperature and a comfy bed. The cosy swimming-pool and jacuzzi till 10 p.m. The breakfast was really good, with fresh orange juice and many kinds of brewed tea. The personnel was friendly and nice. I appreciated reasonable prices for food (that was tasty) and drinks in the bar during the day. Just three minutes walking from the cathedral and shopping area. I was thirsty on my arrival, and the first thing I saw in my room was the high price for mineral water. I did not like the parking area just in the opposite side of the street. The street itself, though very close to the tourist venues, is empty and a bit scaring. I was shocked to see naked (and not too attractive) people in the sauna, but I was told later that it might be a part of national culture.
Very good hotel, with nice clean rooms. It was very hard to find, don't walk too far up the main road.
The bedroom was large and comfortable. The bathroom also was well equiped with shower and bath. There were many things we did not like. The room was not well cleaned, bed not properly made, just pulled straight, and had no clean sheets or anything during a 5 night stay. I think 19 euros is too much for a breakfast charge and 9euro for a bottle of water in the restaurant without a " would you like an expensive bottle of water?" Was outrageous!! The menu in the restaurant was incomprehensable in its layout. This was a big drawback as there were no other restaurants in the vicinity.
Very good location. Great room size.
Everything was just fine, no problem to find the hotel coming from the main train station, receptionist was nice, helpful and fast. The room was quite big, clean and well organized. Modern, big & clean bathroom. We loved it there!
Great hotel near central station and secure outside hotel could be more international dinner! No
central, modern, stylish food was very expensive
The hotel was in the heart of cologne, near to everything and also at a quiet area The walls between rooms were not isolated very well; you can feel and hear the movement of your neighbour in his room
I booked for a double room, very late a saturday night, and when I arrived there only twin room were available, but the receptionist was looking for a double bed and finally he gave us a triple room for same price. Only free wifi in the lobby.
Best thing was location , transport nearby , staff were welcoming The air condidtioning wasnt working when we got there which was very disapointing and some of the rooms got mixed up
Location: only 10-15 minutes walk from the cathedral. Quick check in and out. Strong free wifi (1st floor room). Variety of restaurants &caffees nearby. Expensive parking (€16). Some of the staff was not very friendly.
Friendly, polite service, suitable amenities
Staff very friendly and efficient and always ready to help if you are in need of anything.
Very friendly staff and the breakfast was lovely, wide range of choice the pillows were way too thin and soft
didn't know i should pay additional fee for breakfast till we checked out.
Quiet with nice view, friendly staff and excellent breakfast buffet.
Excellent staff. Good value, included breakfast. Approx. 15-20 walk to Dom
Location is just near the centrum. Car park costs EUR 16 per day.
Excellent value for money - this is the 2nd time we are staying at this hotel!
Good environment, clean, modern, good staff Hot items at breakfast ran out towards the end of the sitting.
quiet. friendly staff. modern design. pillows. rest wonderful. some may not like the sink in the main room... shame the bar area wasn't so slick.. (as in hub).
The design and the facilities and also have free WiFi There is no public computer to use
Decoration Internet and music in the room didn't work. Once the forgot to clean our room.
Clean convenient and pleasant staff No internet access. Long wait on sun morning for breakfast
new stylish hotel in the center of cologne. light and bright rooms. friendly and young service at all areas of the hotel. good new concept idea
Contemporary design...very artistic! The coloured windows...blue, green, yellow and red......they reflect coloured light in the room. The sink in the bedroom rather than bathroom.
Free wifi and internet. Excellent breakfast. Friendly staff. Good central location. Stylish rooms. Hotel does not have duvets for two persons. No wifi access in all rooms.
A so called added "culture tax" of 6% is complete ridiculous. Normal tourist taxes are between 1 and 2,5% per night. This kind of "squeezing your customer" has to be punished !
Staff very friendly and helpful Was very satiisfied: sorry i only stayed 1 night
The room was comfortable clean and quiet . Staff were friendly and helpful . The only problem was that if you turned up for breakfast in the last hour . There was hardly anything left .
Breakfast. No Airconditioning.
very clean, very friendly staff whose serivice go beyond expecation, great location, everything is great except that there are some pictures hanging on the wall that may not be appropriate for younger children
Reception very helpful and genuinly friendly; close to railway station but out of range of train noise. 5 minutes to cathedral (just the other side of bahnhof). Rooms are a good size; aircon and radiator heating in bedrooms and bathrooms, so very comfortable to sleep in rooms and warm bathroom in the morning. Hotel car park is small, and "tight", on street parking is a matter of luck. Bedroom corridor lighting is a little unusual. Breakfast, which was good, could be "tweaked" to improve further. In reality there is very little to dislike or to complain about.
The hotel is only a 10 min walk from hauptbahnhoff but my room was oh so small. Yes it was a single room and I was only 1 person but afraid that if I stay in other hotels in Cologne I will get a much bigger room than this. Nothing wrong with the hotel, it is clean, modern and nice but I wouldn't want to stay in a room that small again.
The friendliness and helpfulness of the staff was exception. The best I have experienced anywhere. I would go back there again for this aspect alone. 10/10 for the staff. One lady in patrticular went out of her way to be extra helpful - sorry I can't remember her name but she had very dark curly hair. Nothing to complain about.
The receptionist was extremely welcoming and helpful in providing advice for our short stay.The breakfast choice was good and the staff efficient but friendly. Rooms were smart, modern and clean. Great location fo a short city visit.
Good helpful staff, central location. Clean and light rooms.
Room was extremely comfortable and quiet. Therer was no bathing soap in the wall mounted dispenser.
I've been here several times, and i will surely come back again, Top grades.
Great location, good food (great breakfast!!), clean convenient for the Messe or an event in the Kölnarena / Lanxcess arena. Lovely spa, great massage! Only missed a kettle:coffee making facility - but that's quite common in Germany...!
Excellent meals, bar and bar staff. The room we were offered first was not as requested when ordered. It was a smoking room and did not meet our standards for cleanliness. This room was changed for a suitable one after speaking to reception, but it gave a poor first impression on arrival.
I liked the hotel pool down stairs. If theres anything I could change it would be that the receptionists would be more informetive of the public transportation.
Perfect location if you need to attend the trade show ast Koeln Messe. Specious rooms. Good bar-restaurant in the complex. The hotel woudl do with some refreshing - especially carpets in the corridors do not match the standard the hotel would like to maintain. Cleaness of the room was below expecatations - one day it was not cleaned at all, teas and coffee not replaced. not a big issue but just does not fit in such hotel class.
the room and spa facilities they charged me the wrong room rates on check out. my advise is to take a print out of your reservation just incase this does happen.
Hotel staff was excellent and very very helpful. All around great staff. Room was way to small and not worth the price.
The staff were very helpful at all times We booked breakfast included but were charged extra when we checked out
clean hotel, goos service -