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Our say was great and the staff was amazing and helpful. It was nice that the hotel was connected to the convention center so we didn't have to worry about driving and parking. The only i really have to complain about is even though the room was clean and nice the bathroom need to be clean just a bit more. The shower curtain was growing mold andi found hairs in the tub.
The bed was extremely comfortable and there were many pillows. Very nice and responsive staff. Complimentary Yoga mat on request. The room design was cold and dark (no overhead light, and the lamps had fluorescent bulbs), the bathtub creaks when you stand on it to shower, and the carpet had little white hairs on it, but they did clean it well when I complained. The pool room is dank, outdated, and uninviting, the picture online makes it look much better than it is. We did not want to use it at all and that feature was part of why I chose the hotel.
Lots of things to do and a very nice place. Enjoyed my stay.
The staff was the best part of the whole place. Overall a beautiful place definitely worth going back to and you were treated like you are the only one that matters. The beds are super comfortable and the bathrooms are a nice slice of home. The bar and room service are a touch overpriced but the service itself is great, the staff makes up for the price I suppose.
Placed a breakfast order, when it didn't come at the time I called and they said it would be a few minutes 20 minutes later still no breakfast. Finally told them to cancel the order which they did (no charge).
Room and view was amazing. Staff was really friendly. Location was perfect for access to downtown and attractions. Prices at hotel lounge were rediculously high.
Great location Substandard service due to understaffing. Dirty sheet not changed, had to wait to be seated for breakfast because all tables were dirty. If you have 3 events going on downtown one weekend you need ample staff. Beautiful facility.
Good location. Close to everything. Getting woke up at 7:00 am from the laundry guy coming to wrong room. Then the cleaning lady just walking into our room without knocking and we had the do not disrupt sign on.
Room was very clean & spacious.
Very clean, comfortable, and accommodating. Breakfast and happy hour were great. Beds were comfortable and bathroom was nice and clean.
Beth at the front desk was fabulous!!
Location, price and staff. Hotel is sorley in need of updating. Pool and exercise facilities are totally lacking. Guest bathroom is out dated. The shelf in my closet was broken and hanging on my one screw.
Clean room, good location in the downtown arena district. Noisy and overpriced
people are trying to be helpful to us. houskeeping was bad. smoking was not allowed. crowdeness at reception. restaurants are few. no safety box in guest room.
Location The hotel is old and needs updating. Not very clean and definitely not worth the money.
Location The bed was not comfortable...Not enough pillows, and the air in the room wouldn't get cool enough...The view from our window was a scenic view of the roof.
Location and room itself.
The employees especially the woman security guard and 3rd shift front desk person treated me like a shady criminal or something.. Accused me of not being g a guest and extremly rude
The location and the staff Thr room's restroon it looked old and there was bad smell
What I liked the most at Red Roof Inn downtown was the staff I came in contact with. Shamika, Shey, Andrew, JJ. See you all next time I stay at Red Rood Inn downtown.
Location Worst pillows I've ever had in a hotel.....THE WORST! I would recommend the hotel because if it's location, but bring your own pillows
Location Very dirty and smelly with a history of bed bugs I learned later. I booked two nights but stayed none - checked out after returning from dinner and drove home.
the breakfast lacked a lot. Not like the other hotels offer.
Great location to arena district downtown.Only $10 to park, which beats the higher prices at hotels nearby.Room was large and clean. Great deal for 2 star hotel. Breakfast was pretty below avg even for continental. Only a few muffins, bagels and toast.
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The front desk staff were amazing! Consistently. Friendly, helpful, attentive & generous.
Breakfast left alot to be desired cold coffee and nowhere to sit
Whether for a convention or a weekend getaway with some friends, the Lofts hotel provides more than adequate facilities and service. We booked this hotel last year while scrambling for somewhere to stay, but this year we went out of the way for a hotel that had not only room for our group, but also had a small alcove for people who aren't yet ready for sleep to stay up to the odd hours of the night for board games and talking! Thanks, lofts! (also, sorry if this sounds too infomertial-y)
We loved the hotel. The room was clean and spacious, and the bed was very comfortable. One of the reasons that we selected this hotel was that parking was available. Nothing in the description noted that parking was not included in the room rate, but when we arrived, we found that the hotel's valet parking was an extra $24/night.
Great location, loved the decor and style of our room, very comfortable. You have to pay to park at the hotel as well as an additional fee each time you come and go, unless you pay double up front (then you can come and go without paying each time).