Good kids club facilities, good swimming pool and water slide for the children, staff very friendly and helpful. The plaza suites is a bit tired, kitchen and bathrooms really need refurbishment, and some of the facilities need updating such as basketball hoops, water volleyball net etc.
Good swimming pool for kids Poor service at the restaurant, took a long time before the drinks were served and instead of the ordered fresh juice, they served canned juice.
I like the facilities in the room and the cleanliness. Overall the hotel is clean and the staff are helpful. The only thing that I don't like is the location which is on a main street with few shops around. We need to take shuttle from the hotel every time we want to go out and the last shuttle is 6 pm.
Family friendly. Activities for kids. Great breakfast. Suites very big, comfortable, cool. Slow service in restaurant for dinner.
Had a fabulous stay would stay with them again none
Very good for family travellers, plenty activities for children. Staff very helpfully.
Great having its own slippery slide and pool attendant @ the pools. would have been nice if we had the option of a balcony as we are smokers with children.
Nice suites with spacious rooms for the price we've paid. Also, the staff are friendly, helpful and responsive to our request. A lot of activities for kids. The breakfast buffet promotion is good value for money. The toilets do not have windows.
Room, although not renovated yet, was very spacious and clean.Location at the beach , pools very beautiful. The information on travel, e.g our intent to go to Lombok - information was confusing, depending who wanted to make money on our trip (not the quickest way was offered, but taxi ride)
Was very relaxing and had good service Breakfast could be improved
friendliness of staff, breakfast last day, when hotel was fully booked, there are not enough chairs for all guests to be around the pool or at the beach
Loved the hotel, but need to keep smokers seperate at breakfeast time, everyone smokes and spoils the morning beauty of the suroundings see above,
Tranquil relaxed atmoshpere, beachside resort. Spacious rooms, great service ,excellent breakfast and location for restuarants and shopping.The grounds/gardens/swimming pools lovely.
Great beachfront hotel close to restaurants, Stayed in Village II Club Room. Attendant was excellent, complimentary cocktails a great way to meet others and the Village II pool area was peaceful and relaxing. Little disappointed on arrival, found Village II sun lounges and day beds had quite a lot of dirty marks and the pool towels were quite stained, also our rooms shower was mouldy. Enjoyed the Village II environment, it wouldn't take much for them to fix these small problems and then this place would be unbeatable for value and quality..
Location adjacent to beach, layout of the complex, pools in the gardens etc. Food was not particularly high standard.
Swimming pools were great. Very pleasant gardens and layout, quiet and restful. Great beach location.
Cannot praise this hotel enough. Totally beautifull, lovely well thought out grounds, fabulous staff, our deluxe bungalow was great-and the price incredible! Would definatley recommend. Internet charges at the hotel were really expensive-but thee is a bout a million internet cafes within 5 minutes walking, so it wasnt a great problem, just slightly annoying they were so greedy with it (10000 ruppee a minute, the much quicker one round the corner was 6000 for 15 minutes.
The location was great! Didn't seem to be worth the cost!
We stayed in Village 2 and loved the serenity and peacefulness. We also appreciated how convenient the location was too. We had no complaints.
That we got a better room than we booked, because the room we booked was not available when we arrived.
The garden setting was nice, food was good tho breakfast options were limited. The bed was comfy and it was very quiet at night.
It was close to shopping, a short walk to the beach. Breckfast was fine. The bathrooms are a little bit worn out. Could you a fresh facelift.
very handy to the beach and shops, and good they provide the shuttle bus to the beach club stuffs they are not offen smile and the towels not clean at all. also u have to tell them to clean your room otherwise u dont know when they will go to do it.
comfort ++ / nice hotel
Location right in Sanur, next to many restaurants Not having Internet access in the rooms is a turn-down. Internet access exists in the lobby area, but the lobby has no A/C nor natural ventilation.
Greenery and the hotel setting was beautiful, friendly and accomodating staff The room cleaning service was very minimal, for example complimentary fruit was left sitting in the room for days after it had gone off and we had to place it outside the room ourselves for it to be taken
the seeside that every morning people put there towel on the chairs and went than away the most of the day so other people had now chair
We enjoyed staying at the Santrian club area, just great,in fact we enjoyed our stay full stop. Nothing
My husband and I loved our stay at the Puri Santrian and hope to book a return trip in 2011. Everything was excellent - staff, room, pools, spa, food etc. etc. No comment.
The garden where the hotel was situated was so nice and beautiful, the pools and rooms also. There was almost nothing to do in the evening.
The hotel is excellently situated in Sanur village, there are several shops and restaurants nearby. Hotel facilities are nice, and its location on the beach is superb view greatest view to the sea ever! The rooms are stylish in a special rustic way. The rooms are spacious and the private terraces are nice (hot though as there is no aircon). Aircon in the rooms worked really well and was really quiet. The mosquito net around the bed made the room look really romantic. Staff is very friendly and will accommodate all your needs. The rooms are quite dark, which can be good as well, but after staying few days I felt I would have wanted more light indoors. Also, some people can be put off by the smell of 'barn' in the bathroom as walls and floor are made of concrete. As the cottages have strawlike roofs, the smell of straw got stuck to all clothes.