Its a high rise It was horribly filthy, the staff were nothing but conartists, they tried to charge me for an extra day. The restaurant on site is just horrible , I was supposed to get a wake up call..never happened and I missed an appointment . Room service sucks.
New hotel with good stuff breakfast doesnt consist of any arabic food also location wasnt that near of shopping centers as they said by foot.
Centrally located, proximity to other popular hotels, and very good value for $. My room's air-conditioner broke down at 1am at night. Called the engineer, and he took 10 minutes to resolve the issue. I thought this hotel is only 1 year old?
The staff was friendly This hotel is unhealthy - the hotel ventilation, in both rooms and corridors, is non-existant - the air is stale. I would not recommend to stay there and will never return myself.
Room was big enough and comfortable, though bed might be too hard for some. I loved it. Breakfast was very good. Small outdoor terraces both from breakfast room and from reception were extra value. The location is not ideal unless you have local friends. Walking to the shopping malls is not recommendable. Fortunately there is a shuttle bus but not very frequently from hotel to shopping mall.
It is a very new hotel.. They dont change currency at the reception..
Nice and Clean room, service are fine, good location, friendly staff Without business center, have to change money out side of hotel, no place to hang, if you do some underware laundrry by yourself
Location Laundry has to be requested for return - easy to forget. Internet charges are extras which is a cheap shot
The location, in the middle of CBD...forget about the traffic and just walk around. Same breakfast everyday, free seating without knowing where can you sit.
Nice Hotel and nice Staff , nice breakfast. Small rooms.
When we booked by Booking.com the currency was in US$ but the hotel is using the IDR currency so we had to pay more because of exchange rate
I had a lake check in, around 10pm and was upgraded due to non-availability of room booked, that was nice of Front office staff. Bar Lounge in Lobby could be done up better, very dull place to sit and have a drink.
The room was good.Security very good.All staff was friendly and professional. Service at the reception wasnt very good.But it was mostly because there wasnt enough staff working.
Good breakfast and choices of lunch buffet. The light in the bathroom not functioning and the drain in the bath tub clogged. These were rectified by the maintenance crew.
The room was comfortable and quiet....
View on the city from the room Lounge/bar in hotel. Not cosy, not attractive to spend time to have a drink
Staff is friendly The reception peoples are in experienced
This hôtel can Never be a 5 stars hôtel , Max a 3 stars...
the hotel room were large and the breakfast buffet was good the reception staff were not professional to fulfill the customer needs and even though i have made reservation two weeks before, i have been told that there is no room available - executive king- and they will look for other room for me and i have to wait at least for 45 min to arrange after long flight to check in to the room !!!!!!!!!!!!!!!
spacious suite Reception staffs were very slow during check in. This hotel which claims to be a 5 stars hotel doesn't seem to have the 5 stars hotel standard and services. I chose this hotel is merely because it is near to my relative's house.
the hotel bathroom with separate shower area that keep it clean and dry the services of cafe staff when we request for chilli
Excellent value for money since I paid less then $100 for my room, very spacious and well-equipped There is nothing to do nearby of the hotel so you will have to take a taxi every time you leave the place
Ζĥε hotel is clean...hopefully it will stay that way...coz ƫhϊş building is still brand new now. Ζĥε service from ζĥε hotel staff were really poor...especially ζĥε staff in ζĥε reception desk.
The staff were very welcoming, helpful and competent and the facilities were clean and tidy
the nature Yes, on my last night, the guess next door was really really noise. So much kids noise and doors banging.
We accepted yummy breakfast, good service from bellboy, comfortable room, good and natural view and etnic decoration around their location and rooms. Staf at front office didn't give me good service. They didn't know about booking.com certainty or certanty of others..example, They didn't know that I bought voucher included breakfast. So, I lost time to declare that..
Close to Jakarta and even closer to the golf club! We paid for Delux,but had a family (with very noisy kid(s) upstairs.I Mentioned it twice to staff, but no action.Constant banging, running etc, woken up at 5:12 one morning and 5:27 the next!
the room terrace, bkfst, Italian restaurant, gardens
The whole stay in this hotel was quite a disaster. The rooms were dated & staff was horrible. Couldn't get us a taxi for some 15 minutes. Made just 1 call & said that all the taxis were busy. Then chatted and laughed around for some 10 minutes. Only after reminding that we are still here waiting, they made another call, but no luck again. only then they realized that they had a transfer minibus (at a double price of course, but that's ok). But the most horrible experience was at the day of departure when the hotel driver took us to the airport - he just fell asleep at the wheel and hit a concrete block... and didn't even bother to get out of the car to check if everything was ok... just continued driving...
large room, good service, nice break-fast buffet, room with smoke smell
The overall friendliness and cooperation of the staff.
It's a luxurious and beautiful hotel with dito rooms which are clean and comfortable. Acces to the popular shopping malls is not easy due to the traffic jams. Available taxis from the hotel are the more expensive silverbird-taxis. If you ask for a normal bluebird-taxi the doormen are not very cooperative.
everything looks perfect & felt perfect while im stayin in! quality & quanity molded to one. indonesian are big smokers & the smells around hotel lingers of local cigarette
The restaurant on the 14th floor was average - food was not really that good
The breakfast is very good, the service is up to my request.
The king size bed with 4 big pillows was great! All the hotel employees were very kind. Nice breakfast. Internet connection not included in the price of the room. Expensive dinners, smaller and less tasty that any restaurant outside.
Design of the hotel is good.securty and safty is excellent. for breckfast the bofet is not good.i found flying on the food.I told the workers about that.
Rooms are big nice and well equiped. The staff is very helpfull. Ther breakfast was one big mess. All tables where still full with dirty dishes and It took 15 minutes bvefore there where rolls and bread and when that arrived there was no cheese or ham etc. Took me again 15 minutes to get a fresh backed egg. Breakfast room was compleat understaffed the waiters where doing what they could but there where not enough of them. Discusting for an hotel of that standard. Was my last visit there.
T.V was smal if that was a LCD it was better no
Everything you need will be provided by the concierge
I have no doubt in chosing Grand Hyatt akarta as a place to stay; various options available upon stay like varios activities, entertainment, places to eat, places to hang out since it in conjuction with Plaza Indonesia. Also, it was very easy to get around the city since it has a very strategic location. Keep it up Grand hyatt
We had 2 separate bedrooms and big living room. Suitable for biger group for longer stay. Staff was helpfull. Room needs some refurbishment already.
security traffic to hotel during peak hours, need to call housekeeping for towels
Good filling breakfasts Pool is not working till next year and not told about this
Been staying here each time I'm in Jakarta with a group of friends. The 2 or 3 bedroom apartments are really value for money. Place is accessible anywhere and just steps away from Plaza Semanggi. Just a minor mishap with them forgetting to provide us with towels.
the best is staff and the spa some of furniture needs to be renew