When we booked by Booking.com the currency was in US$ but the hotel is using the IDR currency so we had to pay more because of exchange rate
Staff is friendly The reception peoples are in experienced
The location, in the middle of CBD...forget about the traffic and just walk around. Same breakfast everyday, free seating without knowing where can you sit.
The room was good.Security very good.All staff was friendly and professional. Service at the reception wasnt very good.But it was mostly because there wasnt enough staff working.
I had a lake check in, around 10pm and was upgraded due to non-availability of room booked, that was nice of Front office staff. Bar Lounge in Lobby could be done up better, very dull place to sit and have a drink.
View on the city from the room Lounge/bar in hotel. Not cosy, not attractive to spend time to have a drink
Nice Hotel and nice Staff , nice breakfast. Small rooms.
Good breakfast and choices of lunch buffet. The light in the bathroom not functioning and the drain in the bath tub clogged. These were rectified by the maintenance crew.
Location Laundry has to be requested for return - easy to forget. Internet charges are extras which is a cheap shot
The room was comfortable and quiet....
Lcation nar th airport ans near Sultan's resdence
the food is quite uninspired, breakfast was directly bad. They play horrible muzac worse than muzak fro the 70's - my room should be refurbished asap
Comfortable and Secure
Friendly and great service, I have stayed more than 10 times for the last few years. No free internet in the room, which should be a plus for busines hotel
I like it because near by the shopping area, and easy to access to the hotel and not far from the airport. The staff are very friendly and always ready to serve you. The food is good. The carpet in the room is dirty,and lots of spots, bathroom not clean, housekeeping did not put cotton buds, the haidryer is not strong enough, the coridors carpet kind of dirty too, need maintenance eventhough the hotel is old. The furniture in the room need to change.
Position in the city; helpful staff for visiting the surroundings; nice pool; nice breakfast; comfort Nice hotel but without indonesian feeling
Location near Marlboro street...the famous street from Jogja. Carpet on the floor must change with new.
The hotel has recently been modernised and upgraded and is exceptionally clean and well-appointed. The hotel is also well located with respect to shopping and has a moderate-sized Mall attached. As with many hotels in the region, internet access is limited and of variable to poor speed. The importance of good internet access to the international traveller tends to be under-appreciated.
It is pleasent and comfortable hotel Hotel made open my debit card while checking, finally there was no payment to hotel or booking.com and i shall wait about 14 days for refund.
The king size bed with 4 big pillows was great! All the hotel employees were very kind. Nice breakfast. Internet connection not included in the price of the room. Expensive dinners, smaller and less tasty that any restaurant outside.
large room, good service, nice break-fast buffet, room with smoke smell
everything looks perfect & felt perfect while im stayin in! quality & quanity molded to one. indonesian are big smokers & the smells around hotel lingers of local cigarette
T.V was smal if that was a LCD it was better no
The restaurant on the 14th floor was average - food was not really that good
The breakfast is very good, the service is up to my request.
The overall friendliness and cooperation of the staff.
Design of the hotel is good.securty and safty is excellent. for breckfast the bofet is not good.i found flying on the food.I told the workers about that.
It's a luxurious and beautiful hotel with dito rooms which are clean and comfortable. Acces to the popular shopping malls is not easy due to the traffic jams. Available taxis from the hotel are the more expensive silverbird-taxis. If you ask for a normal bluebird-taxi the doormen are not very cooperative.
Rooms are big nice and well equiped. The staff is very helpfull. Ther breakfast was one big mess. All tables where still full with dirty dishes and It took 15 minutes bvefore there where rolls and bread and when that arrived there was no cheese or ham etc. Took me again 15 minutes to get a fresh backed egg. Breakfast room was compleat understaffed the waiters where doing what they could but there where not enough of them. Discusting for an hotel of that standard. Was my last visit there.
The entire stay was a pleasurable experience - even before I arrived they contacted me to see if I needed a pick up from the airport to the friendliness at reception and from all the staff. I couldn't fault the hotel for anything. Top marks! Sauna slightly small but adequate
The hotel design is very colonial and exotics . It brings out the combination of dutch and javanese. Staff is very friendly and accommodating. The towels are really old. Carpet in the room need to be replaced
Beautiful building, very friendly and efficient staff, all facilities, very good food...
Colonial style building. Tasteful decoration. Very nice staff. Excellent value for money. A bit humid in the bedroom, despite the aircon.
Design Staffs poor english
the best is staff and the spa some of furniture needs to be renew
Been staying here each time I'm in Jakarta with a group of friends. The 2 or 3 bedroom apartments are really value for money. Place is accessible anywhere and just steps away from Plaza Semanggi. Just a minor mishap with them forgetting to provide us with towels.
We had 2 separate bedrooms and big living room. Suitable for biger group for longer stay. Staff was helpfull. Room needs some refurbishment already.
security traffic to hotel during peak hours, need to call housekeeping for towels
Good filling breakfasts Pool is not working till next year and not told about this
Has a Starbucks with free wi-fi next door. No free Wi-fi.
Well maintained and lately renovated as far as I have seen it (may not apply to all rooms). Located in the middle of Kemang - good if you want to be in Kemang - not so good if you need to commute due to notorious traffic in that area! Room (Deluxe - vivero) was very small compared to other rooms I have had in Jakarta at that pricing. Traffic in Kemang is one of the worst in Jakarta - so it's tough to get in and out in case you need to commute. But that pretty much applies to any hotel in Kemang.
The room was excellent, as were the staff. It met all basic requirements of a business traveller. No gym and the pool was too small for exercise. The breakfast was a bare pass (the food - the staff there, as elsewhere, were excellent).