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Friendly helpful staff ready to provide assistance and guidance. Found the location in close proximity to the the airport and interstate. Dining was not the best in the vicinity of the hotel (not the hotels fault) but found the hotel's restaurant especially the breakfast to be exceptional. The breakfast wait staff were among the best I've experienced at a hotel restaurant. The suites could use an upgrade/redecoration.
I keep staying here and it's like my home base in Des Moines
Beautiful rooms Fireplace Chef at breakfast to make omelette and waffles to order Great breakfast selection Parking garage across the street
location to downtown activities were great. Rude Manager that would not honor an email I received that confirmed a sleeper sofa. We were up charged for a roll a way bed. The staff was not knowledgeable about downtown events or directions.
Warm, European feel Cold fries with room service meal
Big rooms Break fast, parking
Mistakes in room service meal
The email for preferences was perfect!
it was a beautiful hotel, superior service, with very spacious rooms I wish it could be more affordable, I would definitely stay more often.
Friendly and helpful staff - both front desk and valet; helpful with directions and made a couple of good restaurant recommendations; Location convenient for an event my wife and I attended during our stay and the valet shuttle included at no additional cost was helpful. Nice breakfast offerings. While I got lucky with a dynamite parking spot in front of the hotel for the weekend and didn't need to move my car, the notion of valet parking for $15 per night was distasteful (I know it can be much more in major coastal cities). Sunday morning breakfast should not end at 10 a.m. - it should run at least until 11.
Large, clean room Good people
The room was so luxurious & the staff was amazing! The free breakfast was delicious! We loved staying at the Hyatt! Would definitely recommend & stay there again! The difficult parking, didn't find a spot & had to use valet
Good location, friendly staff, prompt housekeeping. No swimming pool, there was one advertised. Oddly shaped and non ergonomic room layout.
Updated classic hotel. Clean, great staff, quiet, close to everything. The only thing on the downside is I couldn't stay longer.
Convenient downtown location The building was built 100 years ago, and the carpet and paint appear to be original. There is one central air conditioning unit for the entire building so summer is an especially bad time to stay here. Front desk staff barely looked up from her TV show during checkiin. I predict this hotel will be closed by fall.
Leaving to never return was the best part Unbelievable hot in rooms and staff didn't care
I liked that we got to leave The elevators were broken, so here, carry your bags up five floors. The water in the shower was rusty There was no hear. The room was freezing cold. Freezing. The light in the bathroom was broken. The mattresses were awful. The beds are full size not queen. The whole hotel felt like The Shining. Terrifying atmosphere. Totally deserted. Icky.
The shower was hot. The location and staff were good. Know they are looking at renovations, but it is past time to fix the hotel. The A/C didn't work throughout the building, and it was a sauna in the room. Had to open the windows on one of the hottest days of the year to 'cool' the room down. They offered refunds, and acknowledge the problem, but they should've called in advance. Also, parts of the ceiling were falling off. It's a beautiful building, it needs a major facelift and could be great.
HORRIBLE! WOULD NOT STAY AGAIN, NOR RECOMMEND ANYONE TO THIS HOTEL!
Rooms need badly updated. I like the old decor of the building in the lobby, but the rooms haven't been updated since it opened.
Old design of building, WiFi and beds No free shuttle service ad listed since they had to cut back on staff, room was dirty and only cleaned daily if requested, lazy staff and no amenities. Most things c!osed down for remodel in September.
the staff.very luxury place
The hotel had great paneling and was an impressive historic building. No one told me there was no air conditioning in the entire hotel. I visited during the hot/humid summer and it was excruciating.
staff, classic feel heater in room wasnt very warm, blankets were goood ;)
Location is great NO AC Old and Outdated
The hotel looks very nice from the outside. Multiple restaurants and bars are within walking distance. The rooms and hallways have not been remodeled for many years/decades. Everything in the room just seemed old but not in an antique way. The bed was comfortable but the pillows were not.