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Big rooms, friendly staff Small lobby
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
Very good room. Everything was perfect.
the enviroment of the room
Food After agreeing for late chech out- there must be some kind of acknowledgment. We were lock out of our room.
staff very friendly and servicable not children friendly ie. not much for children to do ie. activities and also TV did not have any children's channels
breakfast ended too early 10:30 some staff could be a little more professional in the way they answer your questions
Room (1712) was very clean and comfortable, with a fantastic view. Buffet breakfast was excellent. Location of hotel was great. The bath towels were small and worn.
Our stay at the Majestic was perfect it was our first visit to Dubai and would definetly stay again at the Majestic. It was easy access to the shopping mall, the Old Dubai and not far from the Airport. Top marks
Hotel has many facielities how to spend time there, swimingpool, rock pub, few restaurants, you will not be bored there... somethimes longer waiting time for lift, but it was not so "terribille"
Fantastic view from our balcony of the Dubai Skyline & Burj Khalifa. Wonderful! Room was very clean & spacious. Hotel provides free transfers in the morning to some of the highlights on a weekly schedule. Very efficient. Trying to get into one of the 2 elevators is really only a problem in the morning around check out time. Other than that we never had to wait long in the week that we stayed here.
staff car parking
Road maintainance arround the hotel
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
room toilet the hotel staff was using the same elevator that supposed to be the clients so they distirb us a lot
It is not clean enough,Furniching was very poor in the room.
Price for value given nothing
the bed mattress was hard
Big room Bad smell in the room
Ease of use and accessability to road network
I thought the room layout was very nice and was very impressed with the bathroom facilities.
Conveniently located airside, ideal for transfer. Swimming pool and sauna open 24 hours. Excellent food, very spacious room. None
You have to stay in the terminal to get there, I had to leave to get my luggage and was not allowed back in to stay at the hotel.
Convenient location for transferring passengers, quiet (I did not hear the airport announcements despite what some ppl say) , lots of features, complimentary fruit basket :) :) the only noticeable thing was that the air conditioner was quite noisy even on the lowest setting.. but I was so tired it did not bother me at all.
I came in late and left early but the staff were great. Thanks, jwk nada
Staff really helpful.Room comfortable. None
Perfect Hotel for long and short stay transfer at Dubai Airport
It's great to have an option to sleep at a hotel right in the airport when you have long transit. The hotel itself is comfortable and clean and has nice amenities It's hard to get to the hotel, especially when you are lugging a wheelchair and a stroller at the same time. They also have multiple locations at different terminals, when we finally got to one of the locations, we were told that our room was booked in some other location even though there was no such mention in our booking. They eventually accepted our booking
the beds was amazing very comfortable the staff was helpful we had good time.
Great location if you are catching a connecting flight the next day! Very Clean, Staff were helpful and polite. Would definately stay again and recommend to friends
Massage chair The room was not properly clean, there were lots of dust
A great place to refresh and sleep during a 8 hour layover at Dubai Airport.
the hotel at the centere of dubai and too close to dubai mall & jumirah beach the long long time during chick in & chick out
The location is amazing; we had a wonderful view to the Burj Khalifa from our balcony, 10 min. walking to Dubai Mall. The room was amazing, very comfortable. Enough parking place for the cars. Very friendly stuff.
thank you for your hospitality and i ll try to vist you again
the staff were very attentive position of the hotel and the facilities a lot of building work going on the area
Service excellent, roooms very nice and the poolarea
- Taxi is always available at hotel gateway - Breakfast is outstanding - Hotel is brand new and looks amazing inside/outside - No breakfast charge for my son whos sharing the bed - Bathroom's Massage Shower is fantastic - Kids TV channels (Cartoon Network/Disney Channel) are great - Hotel is not responding to any emails - Not 10 minutes to the airport, its near 30 minutes - Most of the rooms have a bad view on a construction areas - No sport channels like ART/Jazeera+ - Not close to any shopping mall, nearest one will cost $10 - No hotel's private bus shelters compare with other 5* hotels - Bathroom is too small
The atmosphere was absolutely great! The staff was as good as the ritz carlton's staff. this hotel was the best we have ever stayed and we will purposely stay here again!
The hotel was across the road from the Dubai Mall. The reception staff were very helpful with our very early arrival and found us a room as no non-smoking rooms were available as requested.
friendliness and disponibility of staff very good accomodation, nice and large rooms, many facilities the choice of resturants as part of the complex the quality of food central location to explore Dubai
Worming and relaxing atmosphere It needs to have all sports channels available ART sport or example
Water park was one of the best, beats all the U.S. Water parks combined .My 6 yr old loved it all. The aquarium is like and art gallery with fish as a background. Restaurants are expensive unless you like to paying $30 for a hamburger.
I liked the architecture and the uniqueness of design of the hotel. It was luxury personified.
Its good for family with kids The price is too high
I liked the view...and the reception was excellent(The Valet was very stupid. When I first arrived at the Palm, The valet ask me if I came for the resturant. I said no I am a guest and he gave me a weird look. Another employee next to him ask his fellow employee in hindi " What he say, hes a quest?? I didnt no why he would say that or ask any guest that question. Then I went inside to check in, Continued from the top> I love the lady at the front desk she was vey friendly. so after she check me in I ask her about the bellhop to bring my things up. She told me have to go the the front valet and show them my ticket and room number. " The front desk was not helpful with the valet at all that is the only issue I see with the front desk but everything els was great. I went to the front again to tell the valet to take to take my things to my room he said give me a minute and I dont think he new english that well. So i was waiting for 15 min when he showed up with my car and thought I was leaving or somthing. I told him all I want him to do is take my things to my room thats all! This never happen to me in a 4 star hotel.lol
building , luxury,international and family hotel
This was our 3rd stay in less than a year at Atlantis & we love it,staff are very friendly & the imperial club room is good value for money,especially good if you have kids as our 10yr old loves staying there. because of the waterpark,lost chambers & aquarium being open to general public it can get very busy in the lobby.
Very relaxing place, and im amaze with great facilities and staff Everything is ok...
Amazing hotel and brilliant staff, pricey but worth it!!
the beaches, resturants, and the view are among the best i have seen the alarm sounded on my departure date as a test for fire, it took me extra time to get my bags due to stopping of elivators
Everything from the waterpark to the dolphin bay to the amazing staff! I had to leave
If you want to have good time stay in any other hotel and go to have fun with your kids in the park only but don't you ever stay in the hotel if you order room service you will never get it, if a miracle happen and you get the room service it will be old and cold The worst service you can even get in your life. So far from 5 starts. The lost my bagels when I checked in for a whole night instate of having good time with my kids I ended up looking for my bages for the whole night
A very relaxing & enjoyable, comfortable beds, sheets changed everyday, the breakfast meal was first class.
Please write at least 15 words
My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay. As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.
Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.
The staff was excellent wich is key to great lodging experiences. When we coupled that with the beauty and quality of the facilities, we were just blown away. I have been in the gaming, hospitality, and entertainment business for 31 years, and this is by far my best experience. There were no issues at all.
Very helpfull and smily faces.Better than home!!
The bullivard and everything
Apart from our room supposedly not being ready at 7:30 pm on the day of arrival, the stay was good.
One of the best hotels world wide. Great location, fantastic service, and amazing views of the city from every window. Highly recommended.
The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets. The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.
the service and the staff were supper good nothing
We really had a great time excellent service,
this is a new-build hotel built in early 2015. The materials for the room are excellent with special floor tiles good quality carpet frameless glass shower doors and Granite bathroom countertops. Some interesting features are there it has electronic light switches which basically control the lighting through a scene which is very interesting and cool. The view of the creek is amazing. I used the pool which was great as well as a poolside bar where you can drink smoothies while sitting in the pool. The gym was excellent. valet parking is free if you are a guest which was very convenient.
very nice romantic loby soicialy at night restorant and very quit the smell of the room fulled of tabbaco
The fact that it is connected to the Dubai Mall is a great Plus.. The hotel is very new hence the staff managing the hotel had little exerience on how to deal with guests, and many of them didn't speak neither English nor the local language (Arabic) fluently. The furniture was custome made and was low on finishing quality. The connecting corridor between the hotel and the mall wasn't finished, and we had to walk through the hot/humid indoor parking to get to the mall while the decoration workers were finishing the corridor. The hotel had no taxis waiting at the entrance like other respectable hotels, we had to wait 25 minutes to get a taxi. Taxi drivers didn't know about it, and got confused when asked to drop us at the hotel. The room didn't have a floor plan with emergency exit hung on door
Its was great
closed to dubai mall AC was not cooling, afte reparing was ok in the first day but next day same proplem cames again.
nice spacy studios, the view, closeness to dubai mall and fountain area phone system doesn't have quick buttons for house keeping,room service...etc no instructions for room to room calls or outside calls.. it was stated that rooms have wi fi but it didn't work and the employer couldn't instruct me efficiently to solve this problem... website didn't have booking option had to book from another hotel booking site
Direct access to Dubai Mall
The towels wasn't so clean
I have been upgraded to the best with no requsetion and all my Correspondents been handled perfectly non
Very new. In Dubai Mall which makes shopping very comfortable. Very friendly staff.
Smell of the rooms and coridors good swiming pool nice birthday and hony moon decoration arrangements free The towels was not soft at all , in very bad touch to the skin very expensive according to the room size and furniture quality ad access to the mall ,, elevators very slow , very dramatice bad view over looking the metal roof of the dubai mall , small lobby bad lighting for the room , spot light in top of the bed , yes you can turn them off , but still they look bad not luxury feels like 4 star level of dubai driling and maintinace was more than what they told us in the letter paper from the manager
The Arab and Idian hotel staff were perfect and helpfull in eveyway that can they made me feel spicail :) The Chines hotel staff were very bad they made it difficult for us in everything .They cant say anyword in the right way and you have the work it out by yourself what do they mean.:(
Spacious of room; helpfulness of bellmen. This hotel has many, many problems, to whit: *hair and dirt in main bedroom shower - absolutely disgusting *fit and finish of the hotel room was absurd - this hotel was not well put together. Floor tile putty overrun; cabinets in kitchen ill fitted; bathrooms incomplete - not sure how this hotel passed any reasonable inspection *no toilet paper in middle bathroom *dirt in elevator corners (also poorly built; improper fit and finish *ridiculously poor value for money - there is nothing (other than location) to justify the price of a room here *24 hour construction on all sides of the hotel - never a quiet moment
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
shangri-la wants to be the same as a Four Seasons but that's impossible for them
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
convinient for business trips no smoking in the lobby
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
Everythning was so personal Nothing
room space reception, service approach, response time, breakfast too expensive, asked for an extra bed 3 nights in a row but no reply
It was a pleasant stay and unforgetable time in this gotel. Its loby has excellent atmosphere and rooms was very nice and hme service was outstanding. stamping valet parking card from the receitpion each time I goingout. but this is doesn't mean it is un managed. it is good service
the bath is transparent and there is no privecy
Very quiet and the services are fast and the staff and friendly For check in they need more staff, we waited in line to make the check in although there was more than one desk but no staff.
I travel all around the world and usually stay in 5 star hotels, The Monarch is one of the best in the world . The staff were always professional & attentive. The room was large and beautifully designed. Everything one touches excudes quality. I liked everything
I waited around 15 minutes for registration and it was 12,30 in the evening after a long trip
Big Rooms, Amazing Location
The large executive suite They dont have good express laundry
staff was very friendly and helpful .As family with 7 adult and 3 child we had breakfast buffet and they didnt charge us for 2 days which i like it :) even we booked through net , the time taken to give us the room key card was too longe , it took 45 min.
Standard room was very large in its size. Nice setting area in the room overlooking at Sh. Zayed road.
Staff is Very Very proffessional and very Kindly
Rooms are of great comfort. Very good location. A great Hotel. Eventhough windows are doubleframed, some noise from Sheikh Zayed Road can be heard. But this is not a major issue.
The hotel crew are generally friendly and helpful. Not geared for family vacations
great location in the middle of the city, great facilities like sauna swimming pool and so coopertive staff
the view of the Shk Zayed Rd. from the top Bathroom floors don't have drains, water get stucked on the floor.
breakfast and the manager cristina so nice polite and know what she does.pool excelent.
The location and service were good. Visa processing was very prompt. The closets in the room are not 5 star quality and the handle of one of the sliding doors was broken. The rate per night was very expensive.
very busy hotel food was very bad
The pleace of the hotel and the privace They took more then 20 mints to bring my car
Very nice hotel with all facilities and luxury staying
most thing i like about the hotel is comfort and luxury. i did not like about the hotel the cleanliness was very poor.
The staff were great. Especially the team that cleaned the rooms They would not adjust my rate to what everyone else was paying at the conference because my assistant used booking.com. It may prevent us from using it in the future
Its normal nothing specific The voice & sound move from room to room
The conference I attended, the bath room design, TV sortiment and the swiming pool. Bed lamps as in many hotels not made for reading in bed. Later check out than 12:00 would be appropriate.
I liked the hotel facility and the service standard. I didn't like the food smell in the hotel lobby
The hotel club floor is clean and luxurious and staff are friendly and attentive The noise from the Octoberfest tent spoiled our stay completely. We complained to the GM on leaving but as yet no reply. Noise continued after 12.30 at night. We couldn't hear ourselves talk & we were on 11th Floor!
the food varaity at the resturan i left my room at 8;00 am & return at 02.00pm the room was not clean yet then the cleaner come withen my stay at the rom
*Customer service: Excellent from check in to check out. *Cleanliness: Everything seemed so clean and polished. *Room Service: Every order was perfect.
everthing was perfect. the staff was outstanding. especially the front office manger tarek help us a lot. we are travelling a lot and it was our best stay ever and we will come again.
Breakfast was amazing the hotel is great I will be back soon!! The room wasn't 100% clean there was hair in the sink and shower the living room table was very dirty underneath next to the carpet was choclote stains
Friendly & polite staff. Airport shuttle is a convenient & appreciated service. The regency bar was also a good concept Difficult. Generally satisfactory
The price, value for the $. Staff are very attentive, but then you expect that at a 5* facility. The cost of internet is absurd - US$20 for half an hour or $30 for 2 hrs.
Near beach, big garden Some hotel staff not friendly
Food, and very helpful staff.
Rooms were nice, spacious and clean. Japanese restaurant was superb !!
I loved the starf gere and you cannot beat the price for the amenities/services provided!!!
The staff are very efficient, well trained and anticipate guest needs with friendly service. The room service food was excellent quality and the presentation was very good. The Hotel is situated a little far from the centre of the shopping area and rather in the middle of nowhere.
Very Clean and it looks new
nothing long time for check in and to accomodate our request for non smoking room, location very bad, traffic wise , plus sighet seeing
every thing was great