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The location, the staff, and the mall Cannot stream my iPad and iPhone to the tv
STAFF VERY FRIENDLY AT RECEPTION AND BREAKFAST BUFFET.CONVEIENT LOCATION FOR EMIRATES MALL.EXTEREMLY CLEAN AND COMFORTABLE ROOM.OVERALL I WAS HAPPY WITH MY STAY AND I DONT MIND TO COME BACK IN THE FUTURE. CHECK OUT TIMING AT 2PM WAS GIVEN EASLY. FOR ARABIC VISITIORS I THINK MBC TV CHANNELS ARE IMPORTANT ALSO I RECOMMEND MORE STAFF FOR CHECK IN/ OUT AS THE PROCESS WAS A BIT SLOW.YET I DONT MIND COMING BACK ,OVERALL I WAS TREATED WELL AND I WAS RELAXED DURING MY STAY
It wa dirty!
Fabulous room; well appointed and thoughtful. Access to mall unquestionably awesome. Valet staff out front continue to be a leaderless, snotty group. Untrained, uncoordinated mob of young men that ruin the hotel experience - same as my previous visit here 18 months ago. Disappointing. Bed is very uncomfortable - left with a sore back.
close to shopping
I like it all, every thing was wonderfull none
all were ok specially the front disk staff & room service staff nothing
i didnt like the location of the room .. its was 5 min walking from the left ..
The rooms are very well furnished, very comvortable, sapcious, and clean. location is excellent. the elevators are centered in one area wich make them very far from some rooms.
Employye appreciation and the cleanness of the rooms.The comfort of the room. nothing
Great Rooms, Close to Shopping and entertainment areas. I liked all
service was fantastic got upgrade as hotel wasn't full.
Everything, hotel was very comfortable and had a great location No
perfect reception. modern accommodations
Great location. Easy walk to the Mall of Emirates where I could catch the Hop On, Hop Off bus. Felt safe as I was a woman traveling alone. The atrium, open air style of the hotel cause the noise to travel making it difficult to get work done while in the lobby. Noise could not be heard in my room. On checkout, babies were in the lobby crying making it very unpleasant place to be.
Don't offer breakfast included. Bad service in the check in.
Stayed in executive suite. Loved the room. Love that all the lights were remote controlled. Room service and cleaning services were great. This was supposed to be a five star hotel, and that it is not. It is maybe a four star at best. It's great if you can can get a discount online, but not paying full price.
In addition to being a real five star property who really insists on excellence in service, there is really everything you need on site. See real good restaurants, a pub, spa, gym, the pool, a large outside lounge next to the pool with live dj in the evenings where you can hang out and smoke a shisha. Many people from outside come here after work or in the weekends. The metro is in walking distance (10 minutes), a great way through move around. We took the "club" package which gives you access to a more private breakfast space, also afternoon tea and evening snacks and cocktails. This is good value, especially if you plan to simply relax and spend much time in and around the hotel. Depending on what activities you plan to do, the tcom location may not be the best.
the room and lobby are nice Hotel staffs
...friendliness and helpfulness of the staff. They were all soooooo pleasant. We were made welcome and comfortable always. ...the selection of goods in the Gigilou......little store. No souvenier type items at all.
Very friendly and professional staff throughout the hotel. Excellent place for a business trip.
The comfort of the rooms and the outside terrace bar. needed food to be served later in the evening
The Terrace Room Service Response was slow
Amazing, thats all i can say.
The price was excellent. The location is perfect for Internet/Media City/Al Barsha. The room was very clean and comfortable. The food was very good value, the breakfast was delicious and the staff all extremely helpful. Highly recommended WiFi should be included in the room price even if that means the room price is increased
Staff was excellent and treated us like vips. We got a room upgrade to a gorgeous suite. Very spacious, almost like a 1 bedroom apartment. It was the most comfortable bed I can remember out of my home. Thank you mr aniss - Reception Although the location is in the middle of construction area, tecom, its still very central to get around to Mall of the Emirates, Dubai Marina, etc The hotel also provides complimentary shuttles to beach, shopping malls etc. Nothing. Rotana, true to its reputation, excelled in every way. I also enjoyed a fantastic spa treatment with a well trained Filiphino lady. It just was the cherry on the top. This hotel comes Highly recommended.
The delay in check-in procedures
the bed was very comfortable, staff were attentive and provided good service, several restaurants within the hotel including a pub, close to media and internet city and the metro internet was overpriced and should be inclusive at this price and they blocked skyping. There was also no details available as to how much it cost to phone from the room
Value for Money. Perfect! Nothing
The crystal bar staff were friendly and helpful Service, Quality, Facilities, Location
Excellent welcome on arrival (staff greeting, hot flannel and sparkling juice); good breakfast; good rooms Bath is not well designed (too much space at the back) hence a bit slippery when reaching the towells (banged and bruised my leg a couple of times)
the atmosphere nice
I liked the upgrade and the very friendly service of all staff. Many taxis did not know where the hotel was.
Nothing Poor hotel
My room was spacious and very comfi and the Belgian Bar is great :) Almost nothing!
the overall ambiece was good. dinner was excellent at one of the restuarant. the current construction mess to get there.
Especially, the location is central so that, one who comes to Dubai first in his/her lifetime can easily find the hotel. Moreover, it's near to any visiting place that you migth go. In my opinion, car parking space is not enough.
The luxury, restaurants, food, staff, willingness from the staff to be helpful all the times...concierge help by Suhail was awesome. none
beautiful appointments, high quality facilities local is ordinary at best
facilities such loby, resterants and bars. housekeeping and bathromm applainces and its maintenance thereafter. Also, we had to wait for around 4 hours to in the loby to get us our room, claimning that no resevation wsa made for us?????????
Beautiful new hotel, high class smimming pool is entirely in the shade
I like the design of the room. it had modern and stylish furnitures. it was very clean room and provided with everything that guest will need such as, full kitchen, DVD,TV and iron. i had trouble with elevator, cause you should show your room card in the elevator otherwise it won't get you to your floor.
the room was very clean and comfort with modern decoration and a beautiful scene on Burj Alarab and Sheikh Zayed road Nothing
Room design It was bad experience, the hotel’s location is difficult to find ,
Everything is perfect the location , the staff , the apartment is great and clean only one thing that happen to us :1- delay of the taking the apartment , and the delay for our lagged.
It's definately not a 5 star place. It doesn't have the staff and facilities to be a 5 star. I would rate it between 3 and 4 stars. Big problem with getting around and finding taxis there. Would not go back there.
I liked the staff who were professional. The suites were big enough, clean and comfortable. In my next trip to Dubai, I plan to stay there.
location... quite place... private parking... there is a swiming pool and jim but i didn't use them... nice lobby... close to metro station ...convenient for family... the furniture is used by very clean... No nearby Supermarket... when i use the tea and the coffee they've never put new ones... they didn't clean my room 2 days in row . one time because i left 5:30 PM and the next day even when i left 1PM. So i had to call them every day to ask them to clean my room... no WiFi just wired internet... Even if they clean the apartment they don't wash the dishes...
The ambience, room sizes were huge, clean and tidy, no fuss, helpful staff
Rooms are cleas and spacious,staff are so cooperative,location is great In room wifi doesn't work AT ALL
very quite place. near Emarat Mall, Nakhla, and Mareen Mall. big Parking area. High Price. no breakfast. no WiFi. No 3 bed rooms Apartment. No nearby Supermarket.
metro location & space washing the dishes
Comfortable stay at a decent location for a decent price
The suite was great. The beds were very comfortable. No tea/coffee in the room. No wi-fi in the rooms
Quite. location near Metro station. I didn't like the cleanliness of our room. The cleanears have no experince and no body to suprvise them. Always they miss things and you have to call after it.I didn't like the size of the room. I have two bedroom apartment which was very small. The main problem is the wrong design. The washing macine room is bigger than the bathroom!
The rooms are spacious, clean and well laid out for a family or extended stay. They have an onsite mini-mart which is great and they allow deliveries so the food options are extensive. Connected to the Metro and right on the SZR Highway so great location. The hotel can get VERY busy and as such, its constantly crowded, noisy and getting an elevator can turn into a 15 minute affair.
Staff friendly and very helpful very luxurious for the cost I know where I'm staying when I visit Dubai No wash cloths in the bath room just body and hand towels
kitchen, bedroom and complimentary breakfast option We didn't like the fact that we had to pay for internet facility
The reception staff are not so friendly. I have asked for extra door card for my son and did not get it throughout our stay (5 days).No flexibility to extend the checking hour time for one more hour.
The price was reasonable The bad smell in the toilet despite the remark we make the first day. The access to the underground parking is too narrow for SUV
The hotel was right near the mall of the emirates so is good for people who want to shop. Unfortunately I was confirmed an early check in via booking.com and when u arrived at the hotel, after 17 hours of traveling, they knew nothing of it snc told me I'd have to wait 5 hours until check in time. I was not impressed and stressed that rk rhe ndnger who finally found me a room
overall its just fine * a/c switch off automatically after some hours ,, its so annoying. * few valet drivers for park / bring car ,, even i have to go to my car myself
Modern decor with nice sized rooms and very comfortable double bed. The hotel staff were friendly and efficient. A short walk from the Mall of the Emirates is convenient for shopping. Extrememly happy with our choice of hotel for a short break. Nit picking really but would have liked to have Bath Robes for the two of us and the towels were functional rather than luxurious. More like the sort of towels you would get in an Ibis motel.
The Ramada Chelsea Basha hotel was excellent in service and cleaness . It was a new hotel and the emplyees' service was very good and I would like to recommend the hotel to other people. Nothing inconvenient. The service was better than 5 star hotels.
Very good for family Good position
After being at a golf tournament all day, to sit out on our balcony to have a drink and recuperate was special. Also the black-out curtains gave us an excellent night's sleep. Needed a night-light in the bathroom - because of wonderful black out curtains, got lost finding the bathroom. No negatives as hotel was perfect
Friendly staff. High Speed Internet. Very restricted browsing facility.
Nice decor and ample room space & facilities. Parking was great. Restaurant food was not bad and affordable. Hotel staff should be lenient on check out time esp if you arrive after midnight.
The hotel is well suited to short breaks in Dubai. The room was a good size, well equipped and easily accomodates 4 adults. It is within walking distance of Mall of the Emirates and an easy car journey from the beach and Wild Wadi. The road system around the hotel is frustrating due to the one way system and poor signing. The hotel would be better served if it could place a small sign near the traffic lights down the street (not unlike the hotels in the marina area).
the service was too slow. Hard to get Taxi or transportation. They should have transportation to and from The Mall of Emirates because the Taxi drivers cause a lot of troubles taking us there because it is close to the place.
The Health Club was very good, and the thai massage lady was exellent The time it took to check in and check out - it was too long. Also, staff were not clear about breakfast charges in the first instance. The hotel was busy and I was asked about three times when I am checking out - I found this very annoying especially as it had been previously agreed that we could check out a lat
The location of this hotel is really nice because it's not far away from Emarits Mall just 5 mins walking Well inside the room there's no WiFi just LAN cable for free of charge but in the Lobby they have WiFi but you have to pay for AED 20 per half hour it should be free of charge like other hotels
The location and spacious rooms. The maintenance as one of the floor tileswas broken and not fixed properly.
To be able to cook our own food in the apartment and the location near to the Mall of Emirates. Not much choice at breakfast.
Bad hosptality by reception steam bath not valid
Rooms & the location of the apartment. Breakfast
if i came again to Dubai, i will stay in same hotel the internet connection only
good rooms, clean, nice staff Location - was difficult to find
romm facilities were excellent breakfast selection was disappointing.
Staff, location, facilities
Great value and conveniently located once you work out how to find it (equidistant from Lulu hypermarket and the Mall of the Emirates) Probably the best value apartments in Dubai. Don't expect a room with a view unless you like looking at construction sites...
the Staff where really helpful. the rooms are great. It needs hotel wide WiFi (free WiFi available in hotel lobby only). LAN available in room on request.
location behind the mall of emirates hard to reach !!! the roads did not finish yet
i liked the location and loved the design of the rooms they're deffinitly much better than others in dubai, i would stay there again for sure. the one bedroom was great but when we moved to the 2 bed (2 adults and 2 children) it clearly had more use they need updateing, and when we all used the showers the hot water finished on me :( also security was not top notch although dubai does not have a security issue as in europe. as are quality of services in general
Really I like the hotel for these reasones :The value of mony, car parking, the design and the Spacious of the room and main advantge for family it's have two bathroom The interenet not free
Convenient location , excellent value and good service nothing to fault
The room The dried fruit ball and drink on arrival to check in desk The front desk staff were friendly, professional and spoke good English Night club noisy Next door baby crying and father singing Telephone needed technician to visit the room and then go back down stairs to make possible to call inside Dubai Reported maintenance issues three times and was promised a call back by duty manager, no call nor message: 1- shows glass door coming off its rails can fall and break 2- Mirror light in bathroom not working 3- shows is moldy on the inside. Internet dies at times. they reset it once ok for a while then slow again No plastic bags for laundry Room access card slot which is the first thing you'd see in the room, was either dirty or had marks that looked like dirt. Small flies/insects coming out of the drain opening in the middle of the bathroom. I extended by phone one additional day and on arrival by one day, the room access card was not updated and had to come down the second day to sort the card out, wasted trip after a working day.
We loved the hotel. It was in a good location near the Mall of Emirates. The Sharaf DG station a NYC block away from the hotel. We had a 2-bedroom suite. It had everything...a full kitchen with a large dining table, each bedroom had an ensuite bathroom. I had a queen bed in the master and my niece had 2 twins in her room. Oh, off the living room there was a 1/2 bathroom too. We didn't use the restaurant but room service was good and quick! We did stop by the cafe a few times. Each time my latte was perfect and the pastries were good. The staff were all friendly and helpful (with one exception see my dislikes). I'm use to a comfy bed at home and their bed is very firm. I didn't have the best sleeping experience. Also, the wifi access was hit or miss (the hotel mgr says they are working on this). Don't use the hotel taxi, it's a ripoff!! We asked for a cab to Aquaventure and was charged 60 AED. When we return using a regular metered taxi the rate was 24 AED. I didn't like the feeling of being taking advantage of because we are tourists.