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The beds were comfy and plenty of towels in the bathroom No hot water in my room , the breakfast buffet was terrible we didn't bother going the next day , no hose in the bathroom next to the toilet for washing , the toilet flush broke on the last day
Great location, service, amenities. Wonderful spa facilities. No free Wi-Fi in the rooms. I mean, come on... it's 2015.
Food, and very helpful staff.
The price, value for the $. Staff are very attentive, but then you expect that at a 5* facility. The cost of internet is absurd - US$20 for half an hour or $30 for 2 hrs.
I loved the starf gere and you cannot beat the price for the amenities/services provided!!!
Breakfast was amazing the hotel is great I will be back soon!! The room wasn't 100% clean there was hair in the sink and shower the living room table was very dirty underneath next to the carpet was choclote stains
Rooms were nice, spacious and clean. Japanese restaurant was superb !!
Friendly & polite staff. Airport shuttle is a convenient & appreciated service. The regency bar was also a good concept Difficult. Generally satisfactory
Near beach, big garden Some hotel staff not friendly
nothing long time for check in and to accomodate our request for non smoking room, location very bad, traffic wise , plus sighet seeing
every thing was great
The staff are very efficient, well trained and anticipate guest needs with friendly service. The room service food was excellent quality and the presentation was very good. The Hotel is situated a little far from the centre of the shopping area and rather in the middle of nowhere.
Very Clean and it looks new
Hotel staff are friendly and always willing to help. I find the rooms not particularly clean especially the floors. After you have walked around a while your feet are black underneath.
Big and spacious rooms. A lot of noise from construction going on outside the hotel.
I need see view room hotel restorant
The rates are higher than the other similer hotel apartments in dubai.
the hotel staff and there services they were very helpfull, cheerfull. the weired smell, the dirt the rooms and bathrooms was not clean.
near shopping and airport, very friendly and comfortable
Construction works at night behind the hotel
I arrived early, hotel offered me free Break fast while waiting for my room... I liked that offer Not at all
I likeed the cleanliness of the facilities, professional staff, good security, quietness and location of the hotel near a major shopping center and proximity to the metro station. There are 3 things I didn't like : Room service is very slow and I have to call repeatedly for little things such as extra kitchen items, ice, towels etc. The second one is the size of the single beds. They are too small for a 10 year old kid leave alone an adult.The 3rd thing is there are not enough number of kitchen ware in the apartment.
location the hotel policy
food was not fresh!
spaciousness of the apartment So called "fine dining restaurant" - food of poor quality and the same place was used for the buffet breakfast - no ambience. The pool was just outside the dining area and guests were swimming with their clothes on when we went to dine in the evening - we were the only people in the dining room! Taxis were almost impossible to get from the hotel.
the location v.v.v. good gust 50 m to the metro staition and 100 m to citycenter mall .. its clean and nice for family the airport transfair to hotel they dont maintion its free or not so i dont take it .i wish. the price can be less more
Good size apartments, comfortable beds, reasonable facilities ( Gym, swimming pool, room service) - good value for money Room facilities maintenace was below standard (leaking shower, dirty tiles in the kitchen) but not that bad.
i liked the way they are cleaning the appartment,it's really clean and if someone tell the opposite that will be not fair.the statt is very good,they were very comprehensive when we extand our stay especialy through booking.com.
the space of the apartment and comfort the three bed room apartment has double bed in 2 rooms and a twine bed in the third room ,should be one double and 2 twine rooms
Quiet place, good location near to Deira City Center, appartments are spacious but a bit expensive when adding the Taxes to the real price. N/A
Location to souks & cultural displays Hotels policy of securing large sums of money as security against minibar usage etc
Everything is nice there
Location, it is in the heart of the city.
The hotel's location is amazing...the creek view's rooms are breathtaking N/A
unfortunately its was nightmare because they had a construction during my stay that kept me awake early in the morning nothing
japanese rest is exccellt
Every thing was just great, we felt very at home which was nice. Nothing
Very comfortable and clean and good services
Location,beautiful views,fantastic rooms &comfortablel beds &pillows.I have stayed at other Sheraton hotels but this is one of my favourite now! Nothing that i can think of..
in general i liked it
The dining facilities were good, especially the buffet breakfast, staff there were very gracious and helpful. The location on Dubai creek was beautiful and very convenient to most of the city. The pool was very nice and had lots of room, chairs and umbrellas. It was a nice hotel but was just not up to club level service standards of other hotels. The club level service didn't include full separate breakfast( only contenietal breakfast offered, for that we had to go to the buffet, adequate internet or happy hour services. The food and drinks at happy hour were way below typical club level expectations. I generally stay in the club level and expected much more. Staff in club level facilities were not well informed of hotel operations and city attractions and generally did not go out of their way to help club level guests beyond the minimum.
Room smelled like mildew.
pool open from 7am to 10 pm which is great especially in the hot summer season when you cant stay long there during sunshine hours. staff is very helpful and friendly. huge variety on food for breakfast. wifi was there but did not really work in our room. signal too weak. was working well in the lobby.
Shower was too small
Great Value. Loved the newly refurbished pool. Lots of workout equipment. Big clean, nicely furnished rooms. The buffet breakfast is worth including in the room rate. There were many choices with some variance. The staff was attentive all around. Our room was cleaned each day while we were at breakfast. Decor is pleasing to the eye. Very quiet and got the best night sleep in a long while. Close to Union and AL Rigga Metro stops so easy to and from airport. Amazing Value. Obviously we enjoyed our stay, The only negative I could find is that the workout equipment could be cleaner.
the location is nice; very close to many necessities. The price is somehow acceptable. The receptionists are unprofessional and try to hide dtails to guests which is a weakness in my viewpoint.
The front desk stuff was very helpful and especially the Exective floor manager was excellent source of information!
The rate I paid is "very very good" considering the 5stars hotels rates in Dubai . Should the rate have been as high as other 5stars hotels in Dubai I would have selected another residence for my 3 nights . The location of the hotel is not bad but it is also not good .
The service was outstanding. The breakfast open buffet did not have many varieties and it's not included in the fare.
Plesant visit to metropolitan place Dubai hotel, I was suprise at shuttle service to and from the airport. I stay at other hotel which have shuttle service free. I enjoy the first time their but I will stay at a different hotelwhen I return for new year, free shuttle service help with my decision on what hotel I stay in. I just wanted to try a different hotel and I should have , I should have went back to my favorite hotl in Dubai
Felt very comfortable as a female traveling alone. Good service. Close to the metro. Nice pool.
Rooms and staff are good The bath room is veru bad, water flow is slow and some equipments are not working
nice and welcoming i will come again
rooms are very clean and comfortaable the soap in the bathroom is not good, it smells terible
The hotel is adjoint to the City Centre Shopping Mall, so you can reach the mall from the hotel directly. I did not like the bed mattress and the pillows. They are not very comfortable; they are kind of fluffy or downy. Still, I think this is offset by other good things in the hotel like the staff, the location, and the cleanliness of the room.
shopping because it's next to the city center mall
Ideal for City Centre Shopping Mall, good location to access the rest of Dubai from, friendly Reception and excellent Concierge staff. The room cleaning ladies were not up to standard. The lady that did my room could hardly speak English and often missed out on replenishing complimentary Coffee and water. I did ask but think she did not understand due to lack of knowledge of the English language.
Convenient location. Close to airport and shopping centre. No rooms available for early check in but could use gym shower. Business centre available with computers and printer. Non-smoking room requested and not available. Hotel is a bit dated and needs a facelift to keep a 5 star rating.
Being beside the shopping mall
Location A bit pricy, but so are allmost all of Dubai's good hotels!
Good Hotel for family and shopping. Free wireless Internet in room will added value, please consider!
Convenient for shopping and near the airport The internet in my room was not working and for 3 days they keep saying that they will fix it. Till the day I checked out it wasn’t fixed and during check out I informed the 2 employees at the reception about the problem and they did not even reacted for the issue… not even sorry!!!
excellent service, ambience and a very beautiful location. great rooms, well designed. I seriously object to having to pay a half day rate for late checkout to 19.00 hrs. considering the amount we had spent in the hotel on various meals and beverage to which we invited friends. this policy does nothing to persuade a guest to return. The room was not cleaned on the check-out day despite the extra charge
The attention to detail and guest comfort by the staff. Tea and coffee in the rooms would be a nice touch.
Quiet, peaceful nature Iso;lation by walking to any comercial services
great service very long walk to room, extra for internet, no wifi in room
Loved that it was not a high rise tower and felt very relaxing and quiet and yet only 10 minutes from the airport A bit far from the beach was the only drawback
Comfort of the room long walk to the lobby / restaurants
The pool area, hotel staff were excellent and the room was always cleaned well. We were "upgraded" to a spa room. Well this really didn't seem like an upgrade the room was small in that room was taken up with a spa table and a facial chair. We thought being upgraded to this room would include a spa and/or facial treatment but it wasn't. The closet space was so small it only allowed for hanging 4 or 5 articles. We didn't ask for our original room because we were not going to be at the hotel that long and did not spend a lot of time in the room. However, in hindsight we should have asked to be moved back to our original room. We've stayed here before and never had a problem with closet or room space. It's a lesson learned in that we'll never book a spa room or accept an "upgrade" to a spa room.
One of the nicest hotels I have ever stayed in. Ideal location in Dubai - 5 minutes from the airport (but in an oasis between a golf course and a marina), 15 mins from the Dubai Mall and only 30 minutes from the Atlantis. The hotel staff can not do enough to please you and make your stay a pleasant one. The hotel is absolutely spotless, both inside and out. The hotel has everything on-site and you could choose not to leave for the duration of your stay - a number of restaurants (including a fab Thai restaurant), a 24 hr gym, a spa, huge outdoor pool, cafes. This hotel would come highly recommend from us for both business and personal.
The staff at the Park Hyatt were extremly friendly and helpful. The room was clean and well presented.
pool price of the spa
Modern and clean. The room seemed to be well stocked with items in the bar. Free internet was provided Reception desk charged a deposit which was supposed to be deleted after I paid in full. Will wait and see if the charge is ultimately removed.
The comfort of the bed..Filipino show..The buffet..Location from the mall close by..See thru glass in bathroom.. The taxi there in hotel driving Lexus..Neva said price for airport.. but when we arrived there he tried to say 75 AED...Wasn't paying him that at all..
limousine service from the airport,tour advisor was very helpful once we realised she was available, club breakfast and cocktail hour were excellent room was subject to noise from adjoining room which we beleive was from call girls
very good service, friendly staff, no surprises
Friendly & accomodating staff and service. Food. Provision of addiontial services such as facilitating desert tour.
I loved everything about this hotel. Honestly. It was within cheap taxi rides to all the souks in Deira. Bus options to these souks were also available but we tried to minimise walking in the heart. The hotel is also 3 minutes away from the metro, which linked us to new Dubai. Service was excellent and I'd recommend the breakfast option. Nothing. Great experience.
Fantastic views of the creek in the evening, walk to Souks, Friendly Staff, Food excellent. Definitely return oi this Hotel
Good location, nice view, good choice of restaurants unable to control temperature of airconditioning in room - too cold, poor service at pool area
Great restaurants and bars; helpful staff; good location; seamless, unobtrusive service
The staff are always ready to serve. The shower is really small, if you are tall you will have a hard time to take a shower.
The Front Desk staff good and helpful. The Hotel security is good. The hotel has a choice of restaurents. Toilets and Taps are old and need to be replaced. Rooms privacy poor.
My stay in Radisson Blu hotel was very pleasant and comfortable
Proper hotel. Extremely friendly and helpful staff.
coffee machine at room, air port service We had private check in and used that opportunity. However it turmed out to been less hospital and forthcoming compared to reception on 1. floor.
There was a shallow pool that was great for my 2 year old. Room service wasn't bad either. Multiple members of the staff refused to rinse out my son's sippy cup, the first where the staff in the restaurant telling me to go to room service, then the front desk making excuses about how they couldn't do it. I did make a complaint with the manager who said he spoke to the staff and it was unacceptable, but it could all be lip service.
Very nice staff and breakfast was great Old hotel and not that clean. I would rather pay a little bit more and go to a newer hotel. My room also smelled like it had not been opened for years.
relative quitness the pool was very small
Yes I like the this hotel , easy acesss , good staff , clean rooms no
I enjoyed from luxury ,clean and rooms along with my family.also breakfast was so perfect and staff were so kind and polite. No,not at all.
Location and quit the room pictures in booking.com not matching the real at all, in Executive suite picture showing two rooms and hall but, actualy one room and other bed located at the hall.
The accessibility to nearby areas and location. Nothing!
friendly staff, good location, good serices long chwck-in and check-out procedures
interior design of the room no entertainment
i like all hotel staff no
Very clean and friendly hotel. Well worth four stars. Very reasonable mini bar and very handy for the city. Very small roof space for sun bathing but if you are not a sun worshiper, and just want a quick blast of rays, you'll be fine!
the concierge, George, was excellent When i booked, the web site stated breakfast was included. But when i received my booking confirmation, breakfast was not included. I mentioned this to the hotel staff at the registration desk and received the standard answer: "there is nothing i can do about it".
Good location near where we wanted to go to. Room smelled of smoke and sheets were damp. Brasserie food was poor.
The executive lounge facilities and service was beyond expectations. Roof top pool very comfortable.
The location is excellent being in Deira - with all the shopping and restaurants close by. there are a couple of shopping malls within 10 minutes of the hotel and plenty of restaurants. The hotel offers excellent views of Dubai creek and the rooms are ultra modern. Check-in times are slow with a shortage of staff. If you don't ask for rooms with a view you are relegated to rooms with a view of the parking lot. The hotel also tries to get you to use their taxi service which is twice as expensive as the regular Dubai taxi
The room. Room Services and very poor breakfast restuarant, also swimingpool was closed.
Good service, friendly staff and pleasant surroundings Breakfast was ample but unfortunately rather cold
Courteous and very attentive staff. Slightly longer catch a cab during rush hour. But they have private cars available that cost slightly more than the regular cab.
Fantastic hotel staff, good facilities, close to shopping, bus to hilton beach hotel
the hotel was accessible
The courteous staff particularly as I arrived after mid-night and the willingness to help with diverse arrangements.
The friendliness of the staff was remarkable! Check-in was confusing and unclear. I sought to chekin at the front desk and was directed to the lounge and no one there helped me and I ended up goin back down to the front desk....then back to the lounge where I was finally checked in. Just a little confusing as to what the process was.
every thing was good
Everything is xxxexcellent Nothing
Outstanding customer service and interaction from Staff namely Arefa and Evgenia thank you.. N/A
Comfort, value for money, typical Taj hotel hospitality, spacious rooms, great bathrooms. The location is a little dreary.
the indian resturant you have to pay for brake fast if you need it to served at your room even if your reservation include brake fast
everything was good car parking is not organised i gave the guy the car key and he left the car and the key inside out side for like 15 minutes no body close to it , its not safe they need more staffs for car control and they always say wait either for car or lauggage
Large Rooms and Goodm Customer Service. Excellent Indian Restaurant. Some elements of room service poor, such as missing towels and then a toilet flush not working as it should.
the location no
helpful, friendly and courteous staff. spacious apartment room. good location to wander about and near to transportation, n.a
the appartment was spacious and very clean There is building works on the metro system directly outside the hotel. The workers carry on working throughout the night. This caused much disturbance to sleep, (woken up at 0400am.) Getting cabs can be a problem and the hotel taxi's are very expensive.
Life saver in swimming pool was really nice with children Rooms were really dirty,I don't how they clean the rooms. I couldn't believe how kitchen tools were dirty..
Professional hotel staff (especially front office manager John and male beautician Jitesh who was fantastic),health club Pool out of service (however, after complaining & negotiating I got a certain compensation such as late check out, complimentary breakfast and a discount in beauty parlor); room was a bit chilly even after switching off ac
quietude Reception attitude
comfort,good service,hotel location in the center,good price,excellent staff, the details about the appartement of three rooms,that we find the appartement contain 2 bedrooms & one of leaving room they but extra bed in it so we cannot say this is bedroom it not contain cabinet for clothes & no showeroom just toilet
the room is very spacious and clean, and for its price, you get value for money. I booked online and it said AED250. but when I paid at the front desk, they took AED300 from me. i dont understand this discrepancy.
Room size,pool,service. There was nothing to complain about.
The rooms are really nice and big. There was a kitchen, with a wasmachine. There was also a home cinema set in the room. The only restaurant was not that nice. The people want that you sign for the diner as quick as possible, also if you just want to take at the menu.
i like the location, rates, services, staff, room clean, size of the apartments , parking, every thing was good no thing
Spacious, well equipped, clean. Intermittent Internet connection & staff slow to respond to the problem then did not know how to fix it. Did not clean room on one day. Eager to 'chase' you out on booking out day. Eg calling a full two hours before latest check out to make sure you were going.