Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
Excellent staff (concierge can answer almost any reasonable questions about Dubai), very comfortable room with all facilities that I wanted, good (though expensive) food. Breakfast was excellent in quality and service, but price was too high. Hotel location is good, but due to multi-lane roads immediately north and west of the hotel, it was difficult to walk to nearby places like Dubai Mall (The hotel has shuttle service to Dubai Mall about four times a day.).
Big room Bad smell in the room
I like the architecture, location and friendly staff o the this place. Combine them with the great price and you will surely be satisfied. I wish they had a controllable Air conditioning system, it was a bit hotish. Also, the pillows weren't comfortable at all. I've stayed at 4 stars hotels in dubai that had far better pillows.
Price for value given nothing
The hotel location, the architecture is nice. The rooms were very spacious, and we got a free upgrade to a one bedroom suite, which was very nice of the staff to do. The gym and the pool seemed a bit odd, as a layout. The bathroom fixtures seemed a little outdated, but worked fine.
The staff and services were excellent. Room was quiet and comfortable. Room decor is dated. Furnishings and walls are banged up.
Just the location, that's about it. I stayed in the apartments tower, even though my booking had been for a room in the hotel ("suite"). By far the worst stay I've had in Dubai, and I've been there many times. There is no chance this hotel is rated 5 stars, it's fraudulent or old and needs to be updated. The hotel lacks energy, lacks a buzz, the bar is packed with hookers, TVs don't have the right channels (Aljazeera/Bein football ones to show crucial Champions League games), the restaurants are on the 24th floor and look like a 3-star hotel's restaurants at best. Their seating and tables are old, and doesn't look luxurious at all. Let's put it this way - I'd be embarrassed to take a colleague there for a business lunch. The hotel itself is dark from the inside, despite a ton of sunlight and unblocked view on all sides. Inside the rooms, the carpet was smelly (probably old) and the bed/cupboards were old with scratches and all. There was barely an office desk to do any work on, and the kitchen was too big for the place. Overall, this hotel is equivalent to a nice 3 star in the US / Europe. I didn't mind the policy to allow gents to take "guests" (girls) upstairs because that's the only consolation one deserves to get for staying at this crapchute.
Great room and service.
staff car parking
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
Room, location, hotel, staff, I travel a lot, but In short I loved everything about the hotel. Thank you very much for an amazing stay. I didnt like that i didnt stay in this hotel on my previous visits to Dubai
Quoted a lower rate for single occupancy, but was charged for double occupancy and despite speaking with a manager, issue was still not resolved. He claimed he would and get back to me, and never did. Very unprofessional front desk staff plus bad management makes this rather nice hotel undesirable. Will not return.
The large executive suite They dont have good express laundry
I waited around 15 minutes for registration and it was 12,30 in the evening after a long trip
Great service , friendly staff, big rooms, rich breakfast buffet, comfortable beds, good location , great value for money They need to improve the pool area slightly
room space reception, service approach, response time, breakfast too expensive, asked for an extra bed 3 nights in a row but no reply
the place is comfort and hospitality is excellent
It was a pleasant stay and unforgetable time in this gotel. Its loby has excellent atmosphere and rooms was very nice and hme service was outstanding. stamping valet parking card from the receitpion each time I goingout. but this is doesn't mean it is un managed. it is good service
Very quiet and the services are fast and the staff and friendly For check in they need more staff, we waited in line to make the check in although there was more than one desk but no staff.
Standard room was very large in its size. Nice setting area in the room overlooking at Sh. Zayed road.
Big Rooms, Amazing Location
Rooms and services Nice people and very good customer service !
the bath is transparent and there is no privecy
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
shangri-la wants to be the same as a Four Seasons but that's impossible for them
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
convinient for business trips no smoking in the lobby
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
Everythning was so personal Nothing
The hotel was across the road from the Dubai Mall. The reception staff were very helpful with our very early arrival and found us a room as no non-smoking rooms were available as requested.
the hotel at the centere of dubai and too close to dubai mall & jumirah beach the long long time during chick in & chick out
Location is not bad especially in winter since it is close to dubai mall. They have free shuttle from/to airport. Large rooms. No covered route to dubai mall.
thank you for your hospitality and i ll try to vist you again
The atmosphere was absolutely great! The staff was as good as the ritz carlton's staff. this hotel was the best we have ever stayed and we will purposely stay here again!
The location is amazing; we had a wonderful view to the Burj Khalifa from our balcony, 10 min. walking to Dubai Mall. The room was amazing, very comfortable. Enough parking place for the cars. Very friendly stuff.
The hotel is in a great location, just on a short walking distance of the Dubai Mall and the Burj Khalifa. It was the ideal location to be. The breakfast is amazing. The staff is extremely professional and helpful (Trimlesh, and others). No free wi-fi in rooms.
the staff were very attentive position of the hotel and the facilities a lot of building work going on the area
Worming and relaxing atmosphere It needs to have all sports channels available ART sport or example
Service excellent, roooms very nice and the poolarea
- Taxi is always available at hotel gateway - Breakfast is outstanding - Hotel is brand new and looks amazing inside/outside - No breakfast charge for my son whos sharing the bed - Bathroom's Massage Shower is fantastic - Kids TV channels (Cartoon Network/Disney Channel) are great - Hotel is not responding to any emails - Not 10 minutes to the airport, its near 30 minutes - Most of the rooms have a bad view on a construction areas - No sport channels like ART/Jazeera+ - Not close to any shopping mall, nearest one will cost $10 - No hotel's private bus shelters compare with other 5* hotels - Bathroom is too small
Ur Room neatness and Silence They didnt give correct information and they make delay my settlements....
All staff was friendly and the room was big also, the give me checking out untill 5 evining without any charge.In addition, the resturant was great but the price was expencive.Overall I recommend this hotel and sure I will come back again.It is 5 stars hotel!! Internet was too expencive .I forget some staff in the bathroom when I made check out and when I come back I dident find it !!
Very good hospitality
the location,cleaning bad services, staff not kindly
efficient felt internet pricey
Convenient location. Novotel sometimes comes across as a budget hotel. Perhaps they are borrowing too many operating principles from Ibis.
The breakfast was excellent and the staff all were helpful polite. yes having to leave the hotel and go back to work. lol No
Location to exhibition Price
Location, excellent staff, nice room, nice bathroom and food was very nice.
Next to exhibition centre.
great location in the middle of the city, great facilities like sauna swimming pool and so coopertive staff
The hotel crew are generally friendly and helpful. Not geared for family vacations
The pleace of the hotel and the privace They took more then 20 mints to bring my car
Staff is Very Very proffessional and very Kindly
Rooms are of great comfort. Very good location. A great Hotel. Eventhough windows are doubleframed, some noise from Sheikh Zayed Road can be heard. But this is not a major issue.
breakfast and the manager cristina so nice polite and know what she does.pool excelent.
the view of the Shk Zayed Rd. from the top Bathroom floors don't have drains, water get stucked on the floor.
very busy hotel food was very bad
The location and service were good. Visa processing was very prompt. The closets in the room are not 5 star quality and the handle of one of the sliding doors was broken. The rate per night was very expensive.
For my Birthday they had arranged suprise chocolate cake for in our Room !!!!!! First ever Hotel where nobody came to wake up or make cleaningnoises in corridor and we could sleep untill late and even after leaving room after 1400hrs room was still cleaned up when we came back in evening!So new Hotel that we were first to use the swimmingpool on 4th floor!!! There's a kitchenunit and microwave but no kitchenutitensils ,no coffee/teamaker in room so we had to buy our own cups//spoons etc
The staff were courteous helpful and friendly
I stayed 1 day only, but the staff are really helpfull.
It was brand new, and it was close to the Burj Khalifa, as was my reason for coming here. I've got a nice room at 57 floor with view at Burj Khalifa. Perfekt! Many things was not working yet, like the swinnigpool, and rest of the fitness apartment.
Courtesy of the staff & comfort of the room. The location with regard to access to the airport & metro system Waiting time for elevators could be a little irritiating at peak times. The breakfast was good but the addition of turkey bacon would have made it better
The location of the Hotel The charge of the room is too high
Protect location for shopping No bars
location and facilities poor staff not like in other hotels of Rotana
well furnished room reception area is very small for a hotel like this
It's excellent location relative to the DIFC, Metro station and Dubai mall with excellent price. There is no variety of restaurants, and staff is relatively new with no experience in hotel management business.
The design of the bathtub edge seem to trap water where the water will leak out and flow onto the floor. flood the whole of the bathroom floor which should be designed properly.
The staff were extremely helpful
Room spacious good value for money
Ma Maison à Dubaï
Hotel restaurants were very expencive
Staff were quite helpful. The curtains blocked out nearly all light and couldn't hear call to prayers. Very large clean rooms. We could have easily had 2 portable cots with a fair bit of room to spare. Everything is extremely clean. you can hear people talking when walking past your room. Not a big issue though.
Every thing There were no Bathrobes and Slippers
It was just excellent!
The Staff was excellent, and I could not ask for a better service and attention, Beautiful hotel and relaxing all the service you could ask for
service was rendered in a fast and amicable manner
My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay. As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.
Apart from our room supposedly not being ready at 7:30 pm on the day of arrival, the stay was good.
the service and the staff were supper good nothing
The bullivard and everything
The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets. The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.
Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.
One of the best hotels world wide. Great location, fantastic service, and amazing views of the city from every window. Highly recommended.
Very helpfull and smily faces.Better than home!!
The staff was excellent wich is key to great lodging experiences. When we coupled that with the beauty and quality of the facilities, we were just blown away. I have been in the gaming, hospitality, and entertainment business for 31 years, and this is by far my best experience. There were no issues at all.
We really had a great time excellent service,
Please write at least 15 words
Wasnt happy at all with my stay at the crown plaza. The Gym was under maintenance, I believe each guest should be noticed.
shuttles to beach and Mall
The flexibility of the hotel, they allowed a late checkout untill 16.00 WITHOUT CHARGE!
Good location. Close to Metro stop. Good options for restaurants and bars. The rooms a little on the small side.
the best thing was the location only i did not like the furniture it was really old style
every thing was fine we didn't need anything
The fact that it is on Shiekh Zaid Road Room is filthy, I found bugs and some insects the second day I asked for replacing sheets. Pillows were having yellow colors of dirt. Noise from other rooms so load. Furniture is so old and overly used for decades.
I like the staff and free parking, free wifi, clse to many restaurant and facilities the price is expensive, the furniture old
Just im in dubai Locaition and rooms furneture
Crowne Plaza close to the Trade Center and suitable for business, plus short distance to Dubai Mall and other malls my review to this Hotel is very good
The Beds are very large & comfy, the rooms are well insulated against outside noise, & the location is ideal for business travellers
Friendliness of hotel staff. Buffet breakfast was excellent. Hotel Transport to shopping malls and the beach was excellent. With all the construction going on taxi fare to get into the city center was expensive.
The services & Rooms No
Well, I liked the location very much, it is a very beautiful10 minutes walk to Dubai Mall. Also the suite was very spacious. The parking area was very neat with high security. There was only 1 resturant at the hotel. The check in process took too long and I suggested a complimentary drink during that time "knowing that I reached after the official check in time".Also I requested a baby bed and when I reached to the room the baby bed was a baby coral with a mattress.
They are very nice staffe and very kind
The hotel far exceed my expectations. Every last detail was thought out. Complimentary water and use of internet is a nice touch. Interior design and decoration is stunning and this hotel offers more than most 5 star hotels and all of the staff were excellent. In fact this was the best experience I have ever had in a hotel. The location was remote, with alot of construction work in the vicinity. Perhaps more transfers would be helpful.
The staff is excellent overall except one untrained idiot receptionist some untrained staff
the location is excelent...it is near Dubai mall, Burj Khaleefa and Albahhar Souk i thought there will be a regular bus shuttle from the hotel to the metro station but i was wrong.....i used to walk around one hour to reach the hotel but it was not bad because i used to walk near attractive placess like burj khaleefa and the fountain of dubai.........
Very Friendly staff , Clean and new Hotel The Mini Bar was never restocked properly, The Hotle is in the biggest Building site of the world and there is a lot of airpollution through that.
Breakfast was excellent. Very clean, spacious rooms. Kind and helpful staff. Good location for Dubai Mall. Not a good location for the beach (however taxis are very cheap). It is not a holiday resort, but rather a business hotel.
quite and relaxing
1.being Too close of Expo 2.Cleaness
the room was big that i like it i don't like how was the staff speak and they didin't help me for the late cheak out and they don't have 24 hours food service
The residence design, location and decoration Staff were not helpful, breakfast is a pc of muffins and some cakes, I asked to have at the room but they refused, we had to take breakfast at the club without ac... Very bad
Large apartment, staff respect, big apartment and city view (my room was at 31st level), they upgraded me to a larger apartment.
the furniture were excellent and luxury ,kitchent was fully equipped,very quit and good for relaxation,view of the apartments were fabuolus . internet service eas very poor, staff are not friendly ,they did not accept to give us a late check out although the room was not sold and I told them that I am pregnent .
2 bed apartment was luxurious , however one bed apartment was small and oddly configured. Staff were incompetent and reception had a fairly dismissive attitude to guests. Price was high, security intrusive and location poor for any facilities. No room service after 10.00pm and no alcohol. best of all, a maintenance problem meant no water in room and I was 'evicted' with no alternative offered
Welcoming from the stuff, feeling unique and the apartment decoration and size No much marketing for there internal and Jumeirah facilities.
qauit safe comfort clean alow pets , dead area no resturant or shoping or cafe near apartment
It was very convienient to us and very relaxing!!!!
If you are in Dubai for an exhibition this is the place to stay extremely comfortable clean and the staff is great. Mr. A.K Ton and David from thr front office made everything possible for us to. Have a great stay.
thir no free internet
The apartments are so affordable and spacious. The pool area, free steam room and gym are nice additions. I would have liked if the pool stayed open until midnight.
hospitality of the staff
Housekeeping services are not so good
location is excellent, spacious. the first before i moved to another was a bit noisy from highway traffic. The sexcond was ok. They only had one size pillows. even when i asked for a slimmer one they did not have any.
Very covieniently located and very good staff, gave a upgrade and were very responsive for our needs.
the comfort of the surrounding and the staff and the health centre
I only stayed in Dubai for one night and didn't have the time to use the hotel facilities; anyway Pros:quick check in and check out Cons: There was a sewage smell in the apartment coming from the bathrooms
The location is the best thing with this hotel.. hotel stuff are freindly and helpfull They provied only 2 keys per room "policy" and we were 6 adults which made it difficult if we wanted to come back in different timings... the Rooms and specially toilets were not very clean .. spilled some shampoo and it was there for like 3 days.. Should work more on cleaning basis..
Very quiet, simple and functional. Window glass isn't clean enough to see through.
central location no
the floor is not clean in my room and the sofa also and at 8pm i am stay for 10 minutes to received the elevators on floor 21 to going down at ground floor
The breakfast was the best part. The room smelled really bad. The staff were not friendly. Housekeeping didn't show up until 5pm. The carpet and flooring was dirty. The Internet for 24 hours cost 90 dirhams. I almost paid $110/night with taxes and fees. It doesn't worth it. You can find much better hotels with that price range.
Room was spacious & Luxurious. Comfortable bed, tv channel, kitchen was well equipped. Good and quick room service even engineer and iron board came very quick, Metro station very near. Even after asking we didn't get a room with the road side view. It seems the staff at the reception is just unable to understand you. Like as if you are hitting a brick wall. No free breakfast for us as the webside messed us up. But Without that its too expensive at the hotel. There was a smell in our room which was coming from the kitchen pipes, it did get fixed. And the best for last. We had to pay for the internet and it's quite expensive aswell. Its a well designed and beautiful hotel located at a nice place but the hotel protocals and reception staff only disappointment you when ever you ask them for any thing. May be, because its such a busy hotel they just dont put any effort in making their guests happy. We finally moved to a hotel with atleast free wifi and booked our tours
Upon arrival we were immediately dismissed and it took 30 minutes to check in even though no one else was there. When we finally got to our room it was still dirty and there were stains all over the carpet. Even though we booked through kayak and were guaranteed free internet we had to purchase Internet through the hotel and even then at times there wasn't enough bandwidth to even check email. The shower didn't drain and was never fixed even though we told them three times. Bad experience!
In general, it is a reasonable hotel with many pleasant features and atmosphere. The staff and the higher management are very friendly and cooperative. Location is near Dubai Mall.
I asked to check in early (10:30 AM), and they said rooms are not ready, but come back in 1 hour. I came back after 2:30 hours, only to have to wait 45 mins in the chaotic queue at reception, to try to check back in. Many people were trying to check out and they didn't have enough staff, and no one was following the queue, instead storming the reception. After waiting 45 mins to try to check in, I got to the reception clerk who basically said that the room was not ready yet, even though it was 2:00 pm by now. I came back at 5:00 to check in and still had to go through the check in process one more time. A total mess. Not worth the cheap price.
We like the staff, service of the hotel . the location is very convenience, through the booking.com we found what we expected. for the price we payed we should get the Wi-Fi service for free, even if you want to get it it's very expensive.
The hotel was great Wifi was chargeble
New modern design, clean room, clean bathroom, comfort bed, Excellent location for shopping (2 min from nearest metro station), friendlly staff, good value of money. TV channels are listed in akward way which makes flipping channels annoying, high cost of internet network.
The staff was very accommodating, and the room was quite large the elevators were too slow