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the pool and the sauna internet access was slow, and cost too much
to have a nice looby where visitors can get rest the looby was very big but not organized i dont like the price rate it was too high even in exhibition times
location small room verry very noisy, very small bathroom
bathroom too small
It was what I expected The temperature control in the room did not seem to work
It is a normal hotel for business and nothing is offered extra to like Everyday the house keeping used to forget something (one day shampoo, the other day the hand wash, the third day to clean ashtrays....more over, no safe box in the room.
Comfortable room, good service
right in the middle of town, clean, comfortable,no probs. all pretty satisfactory
I enjoyed the morning breakfast They charge me the internet too high..
Convenient location, very friendly staff, comfortable. office staff only on premises during the hours of 8am-6pm. Not a problem if you talk with them prior about your specific needs.
Spacious room with living space, large bed, kitchenette. Quiet location close to Altstadt and KO. Friendly staff. They didnt arrange a parking space for our car, althought we required one with our reservation weeks ago. It was told us that a parking space might be available only for the last two days, but the enterance was closed at the weekend and there was no one at the office. Internet didn't work during our stay for 5 days, althought we told them repeatedly. It only worked 5 minutes each day, which was very disappointing. The room design and furnitures are quite old-fashioned. No cleaning for the whole 5 days, while the price range is higher than a 4 star hotel.
apartment is clean and very spacious, Location is good There is no guest elevator, you have to climp three floors to reach your apartment, No daily cleaning service, Front disk close at 5PM and week ends.
The attitude of the staff was very nice. Staff were helpful and supportive. I liked the environment. The only issue we faced was no Air Condition facility. If A/C is offered even with an additional charge, it could be perfect.
Very good size rooms, and although close to city centre location was very peaceful
Right in the center and surrounded by nice shops, parking within the property, size of the room (was 50-55sqm), large washing basin, good heating system, good size kitchen Elevator was very small and hard to bring up large bags, doona smelt smoke and made our pyjama smoky in the morning, corridor lights were hard to find in the dark
Good Location No reception staff on weekend, unable to park car in garage as nobody there to let us in. We were given a smokers room - were are non-smokers but there was no one at reception to change anything.
Mostly businessat Dusseldorf airport but went out and about in the evnings to restaurants and bars Non refundable deposit was a bit harse as we had to leave for a few days in the middle of ou stay and go to Munich.
The hotel was clean, the location was close enough to the main train station, aldstadt, Konigsalle and all the sights. The staff were friendly and welcoming. The bathroom door was see-through glass, so you can see someone using the toilet from the bed, you would want to have no inhibitions about sharing EVERY bodily function with whoever you happen to be sharing with. Our double room had 2 single beds pushed together and 2 single duvets, they were also on castor wheels so some some mornings we would find our beds had drifted a few feet apart. I would not return because of this point alone.There is only one slow elevator for 5 floors and over 100 rooms, On our day of departure it was out of order and we were on the 4th floor. Finally breakfast is €19 each and another €6 if delivered to your room, so if you fancy a romantic breakfast in bed for two some morning it will set you back €44!
Location and modern rooms.
The hotel is near Köningsallee shopping street and the old city.
Perfect location, nice and clean room, very friendly staff. Extremely slow elevator
It's centrality. Noise in the morning hours from the area of Rosie's and, we assume, people departing the nearby nightclub.
Everything very sleek and modern, very friendly personnel, very clean, good location, overall very pleasant experience. unlimited 24 hr WiFi a bit expensive (22 Euro), but worked well. missed the possibiltility to order at least something small to eat on the room (apart from breakfast), but since they don´t have a restaurant, I guess that´s a bit difficult to manage.
Everything was ok- staff are very polite, breakfast is good, rooms are comfortable I was second time in this hotel and all the time is was a problem with water in bathroom (it was plug) but they fixed after asking
Good and quiet loction, nice interior, very kind hotel staff, perfect hotel for business trips.
very good location and room is comfortable...
The helpfulness of the staff. The room was very small, there was no restaurant facilities for dinner, the bar area was merely an extension of the reception desk and there was no tea and coffee making facilities in the room
Sunny room, enough space. Quiet street. Breakfast very good. Staff very friendly. All in all very good value for money.
Great size room and very nice decor. Location is good as well. Loud construction outside, took away from sleep time. Walls were a little thin, could easily hear people in other room.
no free internet
The only thing is because the hotel is central. Its easy to go anywhere. The Housekeeping girl is very noisy and doing cleaning with rough ways and do not know how to keep her hands in lower noise. If it is long term guess just part of service would be good>
Free internet & minibar (coffee, coke etc.), silent, warm place to stay
Very clean room with a good breakfast and good location. Public areas are in need of update. Short stay only recommended. N/A
Good breakfast and location. The room was big. I think the hotel is more 3 stars than 4 stars hotel
Love the hotel, nice location and a very beautiful staff!
Hotel was very simple without any luxury stuff, however was clean, cosy and comfortable enough. Location was not that bad: 20 minutes to the "greatest bar counter". For people, who like night life, there is very nice club "Nacht Rezidenz" in the neighbourhood. 20 minutes walking to the citycenter however was tiresome after driving a car all day long. There are many parkings on Luisenshtrasse, but they are expensive ( we paid for the first night 13 Euro, for the second night 8 Euros).
The room size is too small for a 4* Hotel.
vey small , no parking , expensive for the level. Its not a 4 star hotel by any standard
Very nice staff, good rooms and breakfast. No ac, so very warm room (during a heatwave).
Nice location, private parking, 24hr access, nice breakfast, clean rooms. The shower can be done different to prevent water spilling on the floor all the time. Current construction does not help. The curtain needs to be replaced by an isolated glass door.
Mix between family run/ traditional hotel and renovated rooms with plasma TVs. Good atmosphere between the staff members, who look up maps for you, call taxis and ask how your day in town was. Simple but good breakfast with bread rolls, cereals and eggs.
We loved the courtesy and friendliness of the staff. They could not do enough for us. The hotel was very clean,very quaint and very condusive to the area. Would highly recommend it to anyone travelling in Dusseldorf and would definitely stay there again. We loved everything about it!
the water goes hot or cold. It is impossible to get warm water when using shower.
Second year running, convenient location for xmas market and excellent shops, very comfortable and good value
Fantastic location, fantastic staff, I'd stay there again in a heartbeat!!!
Attended an exhibition at Messe Dusseldorf A guest laundry would be useful
room was clean and new (with LCD TV), bathroom was also clean and had been renovated (very white and bright), WLAN in your room for 2EUR per day, free internet at the lobby computer, beds were apparently new (very comfortable), breakfast buffet had the necessary (bread, cereal, milk, juice, 3 types of ham, cheese, etc), the night doorman (he was also the one serving breakfast) was sooo friendly! always with a smile and happy attitude, really knows what customer service means! walking to the UBahn Oststrasse was 10 minutes for me, similar distance to the Hauptbahnhof (main station) and Königsallee (shopping district). all hotel guests receive a ticket for public transportation (included in the room fee) a guy at the front desk during the afternoon wasn't very nice. when we asked about the tram from main station to the airport he replied with a "i don't know, you should go ask at the main station" and when we asked what time could we have our breakfast (since we had to leave to the airport at 6:30am) he replied with a "i don't know, ask the night doorman". he really should take some lessons regarding hospitality management, a complete contrast to the nice older night doorman. another thing i didn't like was the extremely soft squared pillows, standard type in german hotels, maybe i'm not used to them, but it did give me a sore neck
Rooms were recently refurbished with walk in shower large LCD TV .Hotel has character ikn reception rooms and is walking distance to main sights
the location. Part of the staff was not very friendly as we arrived, they had some problems with their parking lot and the women in the front desk could´t handle it and was at the beginning quite unfriendly. We where thinking to change hotel, but the next day (different personal at the front desk) was better.
Location near city center, rather confortable no minibar, after 9:30 much less breakfast choice, needs some refurbishing
Very nice staff, clean rooms Bathroom is very old
good lokated, silent place
Good breakfast and location The room without AC. At night I must open the windoor and listen motorcycles:))
Comfortable rooms, quiet Proximity to down-town
good location, good breakfast, friendly personnel the room was not clean, there was a layer of dust on the furniture and tea spots on the table
Well located in the center, easy access to many places. Parking facilities. Breakfast was excellent.
Good service and good hotel, price quite high price during the exhibition. price
Great location. Very central. Worth it for the power shower alone. Nothing negative to say: just a plain and simple hotel. Expensive/overpriced as there was a convention on at the time, but that goes for all Dusseldorf hotels during conventions.
everything in the room was clean and the price / quality was good. There is a minibar so if you want anything, it is available. The walk into the city centre is about 20 minutes and is a nice doable walk. The breakfast is very nice, nice bread and rolls and lots to choose from. the bathroom was really too small. The toilet was wedged between the showerglass and the wall. If you are a little bit big you wil just not fit in. The towels in the hotel were very old and thin.
friendly and clean rooms the pillows needed to be replaced but otherwise nice
Lights in bathroom, broken.
Kind staff, quite hotel, good breakfast,good location, fair price...
Hotel was very clean and the staff friendly. Very good buffet breakfeast.
good breakfast, central located (x-mas markets and shopping area), nice hot shower
the staff the comfort
Good location, Good Breakfast very small single room located at 3rd.Floor with no lift. Bathroom very old style with mold smell.
it was close to shopping area not as clean as other hotels
Location, price, staff.
Location, price, clear, bathroom Cost for paying by creditcard! There isn't anybody on reception for about 20 minutes when we arrived.
Although small, it was perfect for me and my family for visiting the Christmas Markets. Room was perfect for what we needed - just a place to crash overnight and be safe and warm. Wifi didn't work in the room; but did work in the reception.
it was very comfortable and pleasant before travelling i had sent them mails a couple of times but hey was no response to those mails from them only after calling them i got a response from them .
Correct and clean room/bathroom, central location. Expensive and not really functionnal internet connection(didn't work in my room), staff wasn't always helpful or even nice...
Great breakfast (costs 4 euro). Good location (right between Central station and Konigsalee). Cheap, great for young travelers. Feels like student's dorm. Noisy occupants. On some floors there were problems with WiFi Internet connection (for 5 euro a day).
Cleaness, good education of the staff, good room I think it is abusive to pay for internet and for breakfast. The hotel has too many noises. If you want to sleep early it is praticaly impossible, because ou hear everybody everywhere.
sleep, drink, shower, breakfast. Nothing.
The hotel is located very near the Centralstation and the room are at least very clean. The term "Hotel" is misleading.
Clean and convеnient hotel with good location.