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the location The owner needs training on how to use a credit card machine - we ended up having to pay for our room in cash.
slept only becuase no services offered Hardly any staff available only for about 2 hours each morning to get payment for room - no breakfast or services offered because of lack of guests.
nothing no service
perfect location, lovely room, lovely setting, easy reach to everything in town.
Great roofgarden, very nice view, excellent location, value for money Furniture, noisy bathroom ventilation, bathroom not very clean
central location we didn't find anyone at the reception at arrival (evening of 31st dec), they left keys at reception desk. in fact we saw somebody only at the moment of paying! room was not particularly clean.
Staff attentive and responsive Beds were hard & lumpy. You easliy felt each spring.
The location was good. It wasn`t noisy.There was refrigerator. There was water in the balcony because of the aircondition?
Central location and cheap.
room size, decent shower, air con noisy neighbours, ground floor and poor security, recption ;ady asked us when we were leaving as we walked in the door. Older gentleman very friendly
the view from the room, owners politeness
This recently opened hotel lies very close to the heart of the city and all the activities, but has a quiet location. It's absolute luxury and the owner is very helpful and charming person. Rooms are spacious, quiet and the beds the softest of Greece, I think :) The breakfast terrace and the sunbathing platform will be ready for the season. It will then be a complete 'oasis of luxury' ... Thanks for the free upgrade! None
Excellent service, beautiful atmosphere and location. Very close to the port, city square, shops, restaurants and nightlife. A very pleasant experience overall!
Excellent hotel, value and great location ! None !!
The hotel is a small, family run hotel on the waterfront in Ermoupolis. It is slightly confusing to find, and once you arrive the only name plate is in Greek. Once inside the owners are very friendly, and they are obviously keen to establish this location because it's not been operating long. The rooms are spacious and decorated well. There is a rooftop verandah with a bar for sundowners. They also give you complimentary snacks with your drinks. A nice touch. The breakfasts are quite limited - lots of bread and cakes, but cereals and cooked options were not offered. Parts of the finish let the hotel down if it wishes to be considered 'luxury'. The shower cubicle in our room was a joke, wobbling all over the place, and too many little finishing touches need rectifying. Having stayed 2 nights we were the only occupants, and so spoke to the owner about extending our stay, if he could reduce the price. He did offer to lower slightly, but not to what I considered was a fair rate, so we left. I can't believe a hotel when they let their only guests walk away, we would've happily paid a more realistic price.
This was a beautiful hotel and the hospitality was the best! Our view of the water right outside of our window was magnificent. We couldn't have asked for a better place to stay and the staff was awesome. The location was great and was an easy walk to the city square, restaurants, and shops. The hotel was so luxurious. There was a rooftop bar that was a great spot for a night cap.
all is bad all is bad
The family staff of Esperance were very warm and service minded. Though we had some language barriers, we walked away with a favorable experience. Uncomfortable beds (2 small twins instead of 1 queen). Woke up to no electricity or water in the morning. We were told this was an island wide problem, but we saw neighboring hotels with power on.
Very close to restaurants, shops and the ferry port. Right at the main road which can be quite noisy.
The owners/staff were especially accomodating; the hotel is within a block or so of the ferry; after we checked out we sat in the lobby and worked on a very good internet connection; our baggage after checkout was stowed at no extra cost; we had a balcony overlooking the sea! Continental breakfast was extra cost and I would not purchase this in future as the cafes are close.
Although the staff did not speak much English, they were very friendly and helpful. The room was very clean with a great view. It was very hot - air conditioning or a fan would have been good. Also, there was a lot of noise from the port and road outside.
Its overlooking the main street which just so happens to be on the port... very noisy.
close to the port No internet in the rooms,no breakfast,no 24h reception.There is a petrol service station right next to it! Very medium quality hotel.
No nonsense, simple clean hotel. Just as you may expect, but not too often get. It's not as much the hotel, but more the city of Ermoupolis...: it's not that special and industrial.
Location is SUPER convenient to port, public bus, restaurants...pretty much everything. Staff is also AMAZING!! Each one of them are so warm and helpful, it's more like they're hosts vs. staff. Nothing really, would be an even better hotel if they had a pool.
Excellent value for money.The owners were very welcoming and helpful - they phoned when we were on our way to ensure we knew the route from the port to the hotel. Our room was stylishly decorated and very comfortable with a great bathroom. Christos (the owner) gave us some good advice on restaurants and bars and was very helpful in terms of checking bus times etc on line. Breakfast served in the room was a selection of lovely fresh bread, nice jams and good coffee.
The hotel is nice and clean, conveniently located: easy to reach the bus station and port; staff is very friendly.
Great value for money, convenient location, friendly staff, rooms were cleaned every day and sheets/towels changed.
very good location, very nice and helpful owner the shower in some rooms is tiny
Excellent rooms within walking disctance of port and bus station to beaches. Central for all bars and restuarants in town, excellent value for money.
Excellent location. City centre but far from the crowd. 5 min from harbour. No welcome. Not dirty but not clean neither. No privacy at all (Hotel is very noisy - u know precisely what the neighbors do...). No reception at Esperance2, you've to stop at Esperance along the harbour first.
After the accommodation we came from this place was a palace! it was clean, air conditioned, private, great location - close to the port and the shops - and had its own private bathroom. Some breakfast would have been great as there's obviously no kitchen facilities but otherwise all was fine,
Very good location..just tow climbing blocks from main city avenue/port. Good breakfast and helpful staff. Very well appointed rooms and high value for money
That we got the room on the top floor, so it was close to the roof terrace with magnificent view over the city and the port.
Very quiet location, clean and comfortable, good standard, nice roof garden with views
Very helpful staff,arranged for extra night due to ferry strike.Helped with cancelling hotel due to strike.Very clean and tidey hotel Lots of steps but worth it.
Very nice hotel in a pleasant city.
Great place. Excellent location. Amazing view from room and terrace. Very friendly and family atmosphere. Very flexible management. No complaints at all. Looking forward to going back. None
Very pleasant family that owned hotel,. Very helpful for any questions or information we needed. We were very surprised to be picked up at the ferry and brought up to the hotel . Very nice
This is definitely one of the cleanest accommodations we’ve stayed at. Lovingly maintained by Maria and her husband, it’s painted in wonderful colors that just make you feel good. Our top floor room was large and comfortable, with a balcony overlooking a small park. There’s also a terrace with a marvelous view of the port. The large kitchen is very well equipped and spotless. We were so fortunate to have Maria as a host. She graciously packaged travel documents we left behind and shipped them to us so we had them the next day. Without her assistance our trip would have been ruined. We would definitely recommend this hotel and would love to stay there again.
The owners were kind and helpful throughout our stay. Picking us up at the port and returning us for our ferry out was just one of the services Antonio and Maria provided. We will return!! none
1 - collection directly to the harbour by the landlord. This was a surpise as we did not inform them of date of arrival nor origin of our arrival 2 - facilities to do our own cooking in the hotel and with a shop just in front of the place 3 - the kindness and simplicity of the landlords, full of advises like we are their children. Very family friendly 4 - the price is good for value